Choice Home Warranty: Read 49,467 User Reviews From Real Homeowners

star star star star star

Claudia ,

Best customer service experience with Andre

5 years ago

star star star star star

Robert Leet Abilene, TX

It was so easy to set up a claim on line.

5 years ago Edited February 10, 2023

star star star star star

Michael Thomas Round Rock, TX

Good concise conversation of what company provides.

5 years ago

star star star star star

Russell Henske Tomball, TX

overall it was a good experiment very easy and quick.

5 years ago

star star star star star

Juan chavez Houston, TX

It was a great experience they fix my ac quick

5 years ago

star star star star star

Lloyd Rankin Abbeville, LA

They where very professional and helpful

5 years ago

star star_border star_border star_border star_border

Vilas Patel Ringgold, GA

Called for 2 issues. Both times technicians came n got the fee$65, both problems hasn’t been resolved yet. Very disappointed.

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services provided by our technicians. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter and handle accordingly.

Aug. 25th, 2020

star star star star star

Mark Hochgesang Aurora, IL

Great communication, competitive quote upfront.

5 years ago

star star_border star_border star_border star_border

Larry Zimmerman Springfield, MA

Was offered half of replacement value. Took five days and six phone calls to speak to a "case worker" who would negotiate with me.

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

Aug. 25th, 2020

star star star star star

Laura M Toebe Pompano Beach, FL

Quick response time. Experienced service personnel.

5 years ago

star star star star star

Cody Thornton Louisville, MS

The technician was prompt and experienced

5 years ago

star star star star star

Norman Hulse Staten Island, NY

very professional, I would highly recommend

5 years ago

star star star star star

Vanessa Anderson-Kaapa Harker Heights, TX

it has been great and very helpful for us.

5 years ago

star star star star star

Judy Wright Olive Branch, MS

Terrance was great tech. He went over and above

5 years ago

star star star star star

Cee Henley Birmingham, AL

Technician was great still waiting on repairs

5 years ago

star star star star star_border

Cedric Spriggs Pasadena, MD

Quick response, even though the outcome doesn't always work out.

5 years ago

star star star star star

Johnny Sumners Westminster, MD

Outstanding service - extremely responsive. Great service.

5 years ago

star star star star star

Fred Gilbert, SC

I was pleased the quick response time. Thanks

5 years ago

star star star star star

james hires Southampton, NY

they very helpful and they understand price is good

5 years ago

star star star star star

Bobbs Berlin, CT

Thank you for providing excellent customer service support.

5 years ago

star star star star star

Jo Ann V. Phoenix, AZ

They act quickly to get us the help we need

5 years ago

star star star star star

Richard Zinna Ronkonkoma, NY

Reliability and technicians knowledge and expertise.

5 years ago

star star star star star

Tanya Price Colorado Springs, CO

Fast service and great technicians. Good company

5 years ago

star star star star star

Alfred Sukrutham Eugene, OR

Prompt service, professional, knowledgeable

5 years ago

star star star star star

sandra davis Clermont, FL

The Tech they sent was top grade. Very knowledgable

5 years ago

star star star star star

Ginger Palmisano Apopka, FL

Good customer service and price. Thanks!

5 years ago

star star star star star

Julius Cherry Alexandria, LA

The representative e was very professional and courteous.

5 years ago

star star_border star_border star_border star_border

Carlos Reyes Phoenix, AZ

Overall upset living in Arizona with temperatures of 118 degrees. I’m having to wait almost 7 days to get my air conditioning fixed.

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Aug. 4th, 2020

star star star star star

Smiley Girl Tampa, FL

Promptness Fairness accommodating On time

5 years ago

star star star star star_border

spartacus Albuquerque, NM

They responded to my first call in a timely and professional manner.

6 years ago

star star star star star

Robert Satten Lake Zurich, IL

Highly knowledgeable, clean, fast, and very friendly!

6 years ago

star star star star star

Mary Hot Springs, AR

Maurice who signed me up was knowledgeable and polite

6 years ago

star star star star star

Sandra Panama City Beach, FL

Excellent service, professional, and economical.

6 years ago

star star star star star

Patrick Tunstall Nashville, TN

She was really nice honesty and they had great prices

6 years ago

star star star star star

Norm Amdur Cleveland, OH

Had bathroom water closet repaired by Debra K

6 years ago Edited January 10, 2024

star star star star star

Carol Mount Laurel, NJ

Very efficient. They scheduled a appointment promptly.

6 years ago

star star star star star

Sylvia Haynes Cypress, TX

Awesomeness customer service and support

6 years ago

star star star star star

Jackie Carlyle Las Vegas, NV

First Class Air LLC was excellent. Thanks for sending them.

6 years ago

star star star star_border star_border

Mike Murphy Fort Worth, TX

I am about to cancel after 4 months. READ THE FINE PRINT, THEY DONT COVER ANYTHING!

6 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
We encourage all of our customers to review their coverage. It may also be found on the Choice Home Warranty website, under user agreement .

Jul. 28th, 2020

star star_border star_border star_border star_border

Connie Johnson Darien, GA

It wasn't good, because noone ever called to check back on my situation, or just letting me know you are working to resolve claim.

6 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

Jul. 27th, 2020

star star star star star_border

Debra Williams Greensboro, NC

their customer service representatives are very friendly and helpful

6 years ago

star star star star star

Steve K McKinney, TX

A/C problem handled in a timely manner, job well-done.

6 years ago

star star star star star

Rhonda Davis Charlotte, NC

Easy claims process! Great customer service!

6 years ago

star star star star star

Seth Kent Phoenix, AZ

Competitive price, thorough coverage, good sales agent.

6 years ago

star star star star_border star_border

Angelica Sprehe Carrollton, TX

The price is fair, but too many phone callas and emails. To the point of being annoying.

6 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the sales experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Director of Sales who will review this matter and handle accordingly.

Jul. 23rd, 2020

star star star star star

Adarsh Saxena Las Vegas, NV

Fast response and quality service. Highly recommend.

6 years ago

star star_border star_border star_border star_border

Edgar Maxwell Snellville, GA

So far absolutely terrible. The only problem I've had is with my AC and of course its "not covered"... I want my money back. This is a joke

6 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.

Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.

Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage.

Jul. 21st, 2020

star star star star star

Albert Gaied East Brunswick, NJ

Sal was great. He made my experience so easy..

6 years ago

star star star star star_border

Yasbel Kansas City, MO

Always takes longer than expected, But they resolve my problems.

6 years ago

star star star star star

Carolyn LaFleur Vidor, TX

Fast service and great technician. On time.

6 years ago

Choice Home Warranty Reviews