Choice Home Warranty: Read 51,696 User Reviews From Real Homeowners

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Gayle F Bechard Murphy, NC

The plumber did not show up or call us about his appointment he had.

8 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience, therefore, we regret to hear that you had a less than satisfactory experience with our technician.

Choice Home Warranty appreciates your feedback as we do not condone unprofessional behavior. We have applied a onetime free service call fee onto your policy, in hopes that your next experience with Choice Home Warranty meets your expectations.

Sep. 7th, 2018

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ROGELIO Homestead, FL

HOW THEY ACT BEFORE I BOUGHT THEIR POLICY TELLS ME THEY ARE NOT GOOD

8 years ago

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Rob Malta, OH

Sorry, too many negative reviews-did not purchase

8 years ago

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Darlene McConnell Arlington, TX

I have not heard anything about the service I requested.

8 years ago Edited June 23, 2023

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Anonymous East Stroudsburg, PA

Asked rep to send me info via email and to call me back and he never did

8 years ago

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Ron San Antonio, TX

I never got a call back from anyone when I submitted my request online

8 years ago

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John Silverstein Suffern, NY

All claims have been initially denied. Your warrantee is poor.

8 years ago

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denise phillips Harker Heights, TX

will be on phone for over a hour. what does that tell you about their service

8 years ago

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Manuel Juson Shamrock, TX

The worst company I ever deal with. I am canceling my Policy with them now.

8 years ago

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Marcia Segraves

Denial of a claim on my AC even though I have it regularly serviced.

9 years ago

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Balaji Seshadri Glen Allen, VA

Replacement money is a cheating, my dish washer was worth if $550 and they gave only &246

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Mar. 14th, 2023

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Mike Reichling Pierce Township, Ohio

First claim wasn't fixed correctly (completely) the first time. Technician wasn't familiar enough with product. Technician who came second time specialized in manufacturer of the product. Too soon to tell if repair fixed the problem.

2 months ago

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Verified Customer

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Marla Houston, Texas

The website seems to lag current information. When I call CS and a person who I think's name is Ken I get suburb, easy to understand service. Then I get someone from overseas, the connection is poor and I cannot understand them and I get very frustrated. I know they are trying their hardest. I am elderly and wear hearing aids. When I had an issue and worked with Janice C. things went very smoothly.

2 months ago

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Louis Parker Jr Greenwood Village, Colorado

excellent service, on time, very professional

2 months ago

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Verified Customer

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Philip Atlanta, Georgia

Pretty easy no big deals, at my age is hard to use the computer. I have to call the company direct.

2 months ago

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Bob Crosby Buena Vista, Colorado

What a joke 800.00 for a refrigerator replacement

1 month ago

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Susan

They are awful. So sorry I bought into them.

1 year ago

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Richard T

I had them and they never paid for my claims so I left them

1 year ago

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Rachel

Horrible, horrible service! They deny every claim!

1 year ago

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Fannie

No service for more than two weeks. Still waiting.

2 years ago

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Mallikarjuna Kasam

Not happy with the service. I am not satisfied

2 years ago

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William

Never had a warrant, and had to help play for replacement?

2 years ago

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Gerald Coley Las Vegas, NV

Bought warranty for 3 years and all claims were denied.

2 years ago

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Jay Christopher Berry Maricopa, AZ

CHARGED A FULL YEAR WITHOUT PERMISSION... want to cancel

2 years ago

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Charles Farrell Lufkin, TX

No case manager to talk to about claim!!

2 years ago

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Manuel Kocher The Bronx, NY

Poor service and hidden fees and information

2 years ago

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Burton Hill Green Hill, TN

Lowball $ offer on replacing microwave!!

2 years ago

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Jeff Flowers Melbourne, FL

Approvals everything over basic repairs is denied!

2 years ago

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Charles Henriott Altamonte Springs, FL

They do not cover top quality appliances!

2 years ago

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Norik Sylmar, CA

I don’t have refrigerator more than two weeks

2 years ago Edited December 13, 2023

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Angelika Kerrville, TX

No reimbursement for new a/C system that we HAD to get.

2 years ago Edited December 14, 2023

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CR Chase Henderson, NV

refusal to pay warranty claim to repair HVAC. beware A2

2 years ago

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Elizabeth Minster Navarre, FL

They automatically reject all of my claims.

3 years ago

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Sam C Gonzales Rockwall, TX

Did not do a good job of evaluating the problem.

3 years ago

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Kelsey Loethen Columbia, MO

Extremely difficult to work with, claims take forever

3 years ago

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Keith Bennett Los Angeles, CA

Would not authorise to remove toilet to unclog drain.

3 years ago

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Robert

You cancelled my coverage. You did not come to make the repairs. I have plumbing issues that you did not fix.

3 years ago Edited January 10, 2024

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Elise

Two claims, both times not helping. Why am I paying?

3 years ago

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Anthony Howard Peachtree Corners, GA

horrible communication. Hidden information not enclosed

3 years ago

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Len B Stamford, CT

Took way too long to have a water leak repaired

3 years ago

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Patricia Charlotte, NC

2 visits yet air conditioner is not repaired

3 years ago

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Tjb Lexington, SC

Horrible Choice warrenty customer service

3 years ago

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Carlos Scapinello Ridgeland, MS

AC isn’t cooling against. After 24h of repair

3 years ago

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Alwin Brown Avon, MA

Failure to provide proper service and live service

3 years ago

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jeff r dixon Atlanta, GA

I disagree with having to pay over half of the cost

3 years ago

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j Charlotte, NC

only the salespeople get a star, no one else

3 years ago

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Jose Burger Prescott, AZ

Great Company with a horrible customer service

3 years ago

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Verified Customer

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Luigi/Cathryn Queens, NY

Service a claim takes too long >. Poor customer service .

3 years ago

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Verified Customer

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Darrin GA

Don't have qualified companies. I'm not satisfied at all

3 years ago

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Verified Customer

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Joyce Kansas City, MO

Do not cover enough claims when submitted

3 years ago

Choice Home Warranty Reviews