Choice Home Warranty: Read 51,696 User Reviews From Real Homeowners

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RB OCONNOR Tampa, FL

3 technicians 4 weeks later still no ice maker,

3 years ago

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Verified Customer

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Rosa Falu

Too many exemptions, not enough contractors for rural areas. Rip-off!

3 years ago

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Verified Customer

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Jimmie Little Aurora, IL

To slow for service . Quick to take your money.Slow

3 years ago

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Christina Houston, TX

Choice warranty didn’t fix my stove or offer a reasonable replacement value.

3 years ago

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Ron Johnk Winston-Salem, NC

Whittington hvac not repairing my ht pump

3 years ago

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Alisha Breakfield

Customer service has gone down. Disappointing

3 years ago Edited January 10, 2024

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Michele Greene

Horrible experience!!!! Non cooperative and I ban extremely disappointed!!!

3 years ago

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Jim Pana, IL

we were without a dishwasher for over 2 months no happy with this situation

3 years ago

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Kenneth St Louis, MO

Some of the items were repaired or replaced. Two were not.

3 years ago

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Maurice Charleston, SC

Your choice of subcontractors has been very disappointing for the most part

3 years ago

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Sally VanArman Marshall, MI

Not getting someone to fix my water leak in the bathroom.

3 years ago

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Phil Kapolei, HI

It’s been over a month and no one has contacted me about my claim

3 years ago Edited January 10, 2024

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William Baltimore, MD

I have asked to cancel for 2minths and they keep changing me.

3 years ago

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Elizabeth Dallas, TX

The companies that are involved are good for the most part

3 years ago

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Susan Pensacola, FL

Follow through not acceptable. Claim not resolved

3 years ago

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Jerry Nutt Tulsa, OK

Declined incorrectly, had to out of pocket to get completed

3 years ago

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Robert Alvarez Hollywood, FL

Has gotten too expensive and repairs take too long.

3 years ago

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Ralph Riverview, FL

Haven't seen tech yet,after 4 calls .getting ready to cancel this company

3 years ago

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Carson Nashville, TN

Day 20 on no heat, without the warranty would’ve had same day service.

3 years ago

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henry b miller Columbia, SC

Rep would not allow an appoint. to speak with me.

3 years ago

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Paula

They never seem to be able to find a repair man for anything I need repaired

3 years ago

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Iris Trampe Springville, IA

dislike they did nothing in finding a technician to fix my furnace for a week.

3 years ago

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al spriggs TX

took far too long to have a repair person respond

3 years ago

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JONI SHADE Hilliard, OH

Everything is fixed as cheap as possible. Nothing big is included.

3 years ago

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Rob Gore McKinney, TX

Wonderful technician. Terribly, terribly slow service.

3 years ago

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Marie gubitosi Cassville, NJ

Takes too much time before you are assigned a tech.

3 years ago

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Stanley Moore Millbrook, AL

Poor customer service Poor coverage for service calls Not worth the premium

3 years ago

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Jim Batten Mansfield, TX

Worst service and i will not renew at the end of current contract.

3 years ago Edited February 14, 2023

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Doug Martin Hamilton, AL

Nothing gets approved. Corrections to paperwork not accepted.

4 years ago

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Syed Sadiq Hassan Elmhurst, IL

Should improve customer service. Should improve tech searching

4 years ago

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Barry Dossenko Waynesville, NC

Took 4 months to handle the plumbing claim and it is still not done.

4 years ago

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Ray Garwacki Atlanta, GA

Awful,this company is in the business of rejecting valid claims

4 years ago

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Bill Cutler Saint Johns, FL

sucked---very misleading way under values thecost to replace dishwasher

4 years ago

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Kathy Baker Egg Harbor, NJ

Always a different story Lie about your coverage Not dependable

4 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.

Jun. 15th, 2022

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Margaret Meola Elkton, MD

Swevice Too long or none. Replacement appliances too insufficient.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Jun. 15th, 2022

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Lorice Sadewicz Underhill, VT

I submitted a new claim a week ago and have heard nothing!

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Jun. 9th, 2022

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Dorothy NJ

Abrupt, somewhat intolerant , I’m hoping the next experience is better

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

May. 25th, 2022

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Roger Romero Machesney Park, IL

denied claim and want to wait 2 days to discuss why it was denied

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

May. 5th, 2022

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Sally Vogelmeier Oakland, CA

The warranty is a joke. It never covers anything. There are always loop holes!

4 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.

Apr. 13th, 2022

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K DeKalb, IL

Terrible experience. No resolution to valid claim. AVOID this company!

4 years ago

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Elaine Kokotajlo Trenton, NJ

Awful scheduling. From Choice!! Great great service from technician!!!!!

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Feb. 8th, 2022

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Jim Pitts

Not happy with service after the claim for my furnace was denied.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Dec. 21st, 2021

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MICHAEL DICKERT Columbia, SC

Second time CW has denied a claim for plumbing problem for a lame excuse:(

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. We encourage all of our customers to review their coverage.

Dec. 10th, 2021

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Michele Burkhammer Middletown, MD

Everything had been a battle. I regret purchasing this warranty .

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Nov. 22nd, 2021

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David Chavez Gilbert, AZ

Claim on 11/3. 17 emails that equip ordered. Still no water heater.

4 years ago Edited November 17, 2021

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Nov. 17th, 2021

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Regina Batiste Lithonia, GA

The coverage they say is not what you have. Not a lot is covered

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
We encourage all of our customers to review their coverage.

Nov. 17th, 2021

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F Chicago, IL

Used once sent tech out quickly but won’t cover the repair

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Nov. 11th, 2021

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Tom Williamson

Very dissatisfied with timelines of service.

5 years ago Edited January 10, 2024

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Klaus Maruska Janesville, WI

They always seem to have a crap reason to deny a claim

5 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home. Choice Home Warranty encourage all of our customers to review their coverage.

Sep. 2nd, 2021

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Martha Dominguez The Bronx, NY

Agent lied about the amount of the policy & limitations .

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the sales experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Director of Sales who will review this matter and handle accordingly.

Sep. 2nd, 2021

Choice Home Warranty Reviews