Choice Home Warranty: Read 50,610 User Reviews From Real Homeowners

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Jane Cook Osborne Houston, TX

Jose was very friendly and helpful but I have not had a good experience with the company.

3 years ago

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Ed Rosser Ypsilanti, MI

Have no replaced my air conditioner as recommended by 2 different technicians :-(.

3 years ago Edited January 10, 2024

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Gladys Bittinger San Angelo, TX

Fastest response time and email communications were great

3 years ago

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CARL VIEL New York, NY

They have been denying too many of my claims

3 years ago

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Kimberly Felker Chicago, IL

No ease in use…just ok. Could l not do online

3 years ago

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Isaac Gian Carrollton, TX

They didn't pay what they were supposed to pay.

3 years ago

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Verified Customer

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Nakia Campbell Atlanta, GA

Things get patched and not fixed !! Providers of services are rude

3 years ago

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Llew Nash Park Forest, IL

It's hard to contact choice home warranty to file a claim

3 years ago

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Verified Customer

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Larry Becker

This company looks for any way possible to deny or reduce it payments on claims.

3 years ago

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Verified Customer

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Alex Gant Phoenix, AZ

I dislike the time for follow a claim, is almost 2 moths, claim currently open without any help yet

3 years ago

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Ronni Gallegos Trinity, TX

You never know anything upfront and it ends up costing you so much money in the end!

3 years ago

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Wendy Singh

My complaint not complete yet. Still waiting for them to come and do the repairs.

3 years ago

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Verified Customer

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Carol Harvey Phoenix, AZ

Never received any written coverage documentation

3 years ago

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Verified Customer

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Emilio

I canceled the agreements and I’m still waiting for the refund of the prepaid premiums.

3 years ago

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Darriebw Atlanta, GA

Your portal doesn’t work! Fix it, your rating will improve.

3 years ago Edited January 10, 2024

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Verified Customer

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Ginny Wayne, PA

Company slow to act, I feel they are always prepared to deny submitted claim.

3 years ago

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Verified Customer

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C C Temple, GA

They are dishonest and this is an awful company that I can’t say enough negative things about.

3 years ago

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Verified Customer

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Scott Las Vegas, NV

They don’t have service people who respond promptly and deny virtually all claims

3 years ago

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Thomas Ducharme Ocala, FL

it took a long time to get someone to come to my home

3 years ago

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Verified Customer

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Janet Yoo Granada Hills, CA

My experience has been horrible. I have been rescheduled and the communication has been bad.

3 years ago

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Verified Customer

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Luis Eduardo Gonzalez Rochester, MI

Not happy with resolution of only claim.

3 years ago

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Verified Customer

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Maureen Sielaff Littleton, CO

Does not honor it's commitment, pay less than replacement value of non functioning appliance

3 years ago Edited May 15, 2023

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Verified Customer

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Harvey Kim Lindon, UT

Poor in authorizing work. I totally don’t agree with the reasons given.

3 years ago

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Kseniia Samoliuk La Romana, 12

No recommend to deal with them. They are not responsible and not reliable in any sense

3 years ago

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Verified Customer

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Rudy Klaas Kampala, 102

The company hired to do the job has not followed up. (Fixn Two)

3 years ago

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Verified Customer

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Daniel Garza Dallas, TX

It took almost a month for repairs. Called several time and was just told that claim was in process

3 years ago

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Mike

Left me with a $520.00 to pay to get my central heating and air conditioner unit repaired

3 years ago

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Rosalinda Kwan

I was denied a refund on part of an a/c unit.

3 years ago Edited May 24, 2023

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Robert Dabbs Cambridge, MA

Nobody called within 24 to 48 hours after claims were made

3 years ago

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Verified Customer

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Virginia Springs, GP

Worst service ever. Take you money and then just give you the run around on the phone.

3 years ago

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Jesse Chavez Los Angeles, CA

Customer service didn't speak very good English

3 years ago

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steve hooper Pinson, AL

They do everthing they can to get it of paying for repairs. I will not renew with then

3 years ago

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Verified Customer

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Richard Oklahoma City, OK

It’s over a month and my dishwasher is not working

3 years ago

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JOHN MOCZYGEMBA Wylie, TX

not worth the money or time it took to get something fixed or replaced

3 years ago Edited January 10, 2024

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joseph sanfilippo Carlsbad, CA

took far too long to get the required service.

3 years ago

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Debbie Loris, SC

response time from a service tech is horrible

3 years ago

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Jeffrey Wautoma, WI

Didn't always get the service I expected.

3 years ago

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Leslie Fayetteville, GA

Had to have 3 items replaced. Choice gave me less than 50% of the cost to replace these appliances

3 years ago

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Nancy Murray

Sending bad workers they dont fix the job

3 years ago

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Mike Walton Weston, CO

Initial agent was a very poor communicator

3 years ago

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Anthony Shorter Whiting, NJ

Choice outsourcing services to unqualified businesses and in my experience they didn't cover much.

3 years ago

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Hope Antonelli

Horrible experience- we have waited months been going in circles to get our air conditioner fixed!

3 years ago

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Judith Tuscaloosa, AL

Did not repair my stove top after I paid my 65$ to service man. Never heard from them again

3 years ago

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Marc Machbitz Frisco, TX

Slow to identify a contractor to address claims

3 years ago

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Theatrical Cyndi

They never return calls and I have to hunt them down. Will cancel this warranty!

3 years ago

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Alesha Thomas Columbus, GA

It is hard to get a service call scheduled

3 years ago

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William Heppner, OR

couldn't get a repairman out in a reasonable time. had to try and find a repairman myself.

3 years ago

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Anieyah Lewsey Laurel, MD

Bad communication, conflicting information, i believe I can get better service elsewhere honestly

3 years ago

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Janet Denton Madison, AL

Only used once so far. Customer Service is not Consistent.

3 years ago

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Stacy Gettier Baltimore, MD

The information service tech. gave me was not the same as what Choice said he gave them.

3 years ago

Choice Home Warranty Reviews