Choice Home Warranty: Read 50,610 User Reviews From Real Homeowners

star star_border star_border star_border star_border

Pamela Baker Phoenix, AZ

I asked for a supervisor to call me back yesterday and still have not had a call back

2 years ago

star star star star_border star_border

Leroy. Holley Jr.

Did not change the drip pan under the water Heater..

2 years ago

star star star star star_border

Bob Partney

I initially had issues with support, as I often received callbacks from representatives who struggled with English. However, my inquiries were followed up on, and overall, my experience has been positive. I had a friend who had a seamless experience with their air conditioner issue, but I faced a problem with my garbage disposal. Still, support has been decent.

2 years ago Edited July 2, 2024

star star star_border star_border star_border

Arfeen Siddiqui DeSoto, TX

The worst off shore Customer service and unqualified case managers.

2 years ago Edited March 13, 2024

star star star star_border star_border

Melinda & Gordon Beck Atlanta, GA

Unexpected additional expenses allegedly not covered!

2 years ago

star star star star_border star_border

Laura Weber Red Oak, IA

Took over a year to get an issue fixed!!!!

2 years ago

star star star star_border star_border

Hamstead Charles Town, WV

Techs are great. Admin and Communication are terrible.

2 years ago

star star star star_border star_border

kenneth adams Sacramento, CA

Response for coverage was a little slow

2 years ago

star star star star_border star_border

shahr lopatin Las Vegas, NV

Too pushy salesman Trying to sell unwanted services

2 years ago

star star_border star_border star_border star_border

Claudia "Nan" McClain Beaufort, SC

Choice doesn't want to pay for anything. Associates can't speak or understand English.

2 years ago Edited December 13, 2023

star star_border star_border star_border star_border

jason gibson Overland Park, KS

Sales person was pushy and did not take no for an answer when I did not want to upgrade further.

2 years ago

star star star_border star_border star_border

Kimberlee Telford Omaha, NE

The contractors have been great, the warranty company is average at best.

2 years ago

star star star star_border star_border

Jackie Price Myrtle Beach, SC

Not happy with the coverage once a claim is called in.

2 years ago Edited November 6, 2023

star star star star_border star_border

Tobey Meridian, ID

Representative spoke very fast & I felt rushed.

2 years ago

star star star star_border star_border

Tracy Roberts Burdett, NY

Technician was great, phone operator/service horrible.

2 years ago

star star_border star_border star_border star_border

A Houston, TX

Won’t repair. Just give you low dollar amounts when things break. Scam company

2 years ago

star star star_border star_border star_border

Muckram Basha Morrisville, NC

Need to be clear on the offering and service. I would not recommend to anyone

2 years ago Edited January 10, 2024

star star_border star_border star_border star_border

Jie Ren

A lot of items they should cover but they refuse to cover. It is very frustrated.

3 years ago

star star star star_border star_border

Gary Gibson Chesapeake, VA

Didn't like response time to get technician to my home.

3 years ago

star star_border star_border star_border star_border

Rick Evans Winston-Salem, NC

Choice is difficult to deal,with . Choice would prefer if you did all the work for them

3 years ago

star star_border star_border star_border star_border

lindsey05 Enterprise, AL

Company does not cover every repair they say is covered at time of plan purchase.

3 years ago

star star star_border star_border star_border

Christina Albertson Papillion, NE

I waited a week in 100° temperatures to have a tech accept the order!!!

3 years ago

star star star star_border star_border

Robert Biloxi, MS

Monthly payments want up with out notice and service fee

3 years ago

star star star_border star_border star_border

Michael

Price just went up again. 7.00 a month. May have to call and cancel.

3 years ago

star star star star_border star_border

Stanley New Freedom, PA

easy to sign in and get needed informatio

3 years ago

star star star star_border star_border

William

Paying 300.00 out of pocket for a water heater

3 years ago

star star star_border star_border star_border

Mark Norman, OK

Weak customer service, communication and accessibility to actual person

3 years ago

star star star_border star_border star_border

Davina Martin Chicago, IL

The price I was originally thought it was for $475 but I was charged $525.

3 years ago

star star_border star_border star_border star_border

DS Denton, TX

They tell you one thing and do another. A waste of money they took forever to make repairs.

3 years ago

star star_border star_border star_border star_border

Linda Sebring, FL

choice refused payment because I didn't get prior approval to very minimal work approx $144.

3 years ago

star star_border star_border star_border star_border

clay gibson Blackshear, GA

They look for ways not to pay your claim , no way to go up ladder to get a resolution

3 years ago

star star_border star_border star_border star_border

Robert Gonzales Kansas City, KS

Denied claims. Slow to reimburse for paid claims. Still waiting for reimbursement after 60+ days.

3 years ago

star star star star_border star_border

Larry Reseda, CA

UNACCEPTABLE CUSTOMER SERVICE, OFTEN NO RESPONSE.

3 years ago

star star star star_border star_border

Michiko Buckner

Service fees that were paidset on one claim

3 years ago

star star star star_border star_border

Amorsolo Navarrete Sacramento, CA

Took forever to talk to someone on phone

3 years ago

star star star star_border star_border

Donna Norman Clinton, TN

the whole experence. No one speech english .

3 years ago

star star_border star_border star_border star_border

Harvest Temple Indianapolis, IN

Terrible company never pay any claims, never again will they get another dime of mine.

3 years ago

star star_border star_border star_border star_border

BarbieAnn Las Vegas, NV

I’m not going to give a good rating because the staff that helped me out was very rude .

3 years ago

star star star star_border star_border

jerry cameron FL

He seemed to be in a hurry, was relatively nice though

3 years ago

star star star star_border star_border

John Krause St Louis, MO

Becoming harder to see consistent responses on like claims!

3 years ago

star star star star_border star_border

Gregory Wagner Florissant, MO

this warranty was worthless for my last AC issue

3 years ago Edited January 10, 2024

star star star_border star_border star_border

Jack Kulasa St Louis, MO

Been waiting almost 12 hours instead of 6 to hear something about my claim!

3 years ago Edited July 20, 2023

star star_border star_border star_border star_border

Me me Richmond, TX

`Had wrong address wanted to contact no one pick up call for more than 40 minuted

3 years ago

star star star_border star_border star_border

Bernie Bonavita Peoria, AZ

Technician seemed very knowledegable. It took 8 days to arrive!

3 years ago

star star star_border star_border star_border

Seqwana Pryor Norfolk, VA

Not a comprehensive plan and poor follow-up on claims/denials.

3 years ago Edited August 17, 2023

star star star star_border star_border

Rich Price St Louis, MO

Took multiple days to schedule visit. Approx 5 days

3 years ago

star star star star_border star_border

Sean Antoniello

Inconsistency with quality service technicians.

3 years ago

star star star star_border star_border

Third try…… Green Cove Springs, FL

Service and dealing with Customer Representatives…..

3 years ago

star star star star_border star_border

Stanko Rodic Fairport, NY

The worker was nice , but could not correct the problem.

3 years ago Edited July 14, 2023

star star star star_border star_border

Dennis Engen Scottsdale, AZ

Not replacing equipment with similar equipment.

3 years ago

Choice Home Warranty Reviews