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Uxari Reviews

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64 User Reviews

6.6

Overall Score

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Summary of Reviews

Star Rating

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3.7

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64 Reviews

Review Breakdown

5 grade

36%

4 grade

31%

3 grade

14%

2 grade

2%

1 grade

17%

Sentiment Criteria

Value

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Quality

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Service

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Trustworthiness

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James Zizelman Fort Myers, FL

I think their system is very user friendly, and the equipment in the home is pleasant. It has a great functionality, and the app that comes with it is also very good. Plus, installing it wasn't hard. For the most part, the agent that was there was extremely careful. He was literally there nearly the entire day, installing the system and bringing it up to speed. There was a faulty sensor that was remotely disabled by their customer service, and that did take about a month to get replaced. Customer support has been absolutely excellent, even after hours and at night. They were always willing to be on the phone and tried their best to address the issues remotely. It's a very prompt service. The only negative thing I'd say is that the 2nd person that came over to fix the faulty sensor was not as great as the first one in terms of respect and interface with the customer.

8 years ago

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Louis Vinciguerra

We've had numerous false alarms recently, due to my dog and an issue with my garage door, and they've been very good in calling us right away. They've been very patient with us as we resolve those issues. We even had 3 alarms in one day, and they were very polite and understanding. I just think that the garage door sensor doesn't have much value, since it is constantly going off. However, it's not their fault; it's just how the door works.

8 years ago

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Chad Johnson Naples, FL

The equipment is not working well; it's not giving the right cellular coverage or something similar to that. They did a good job installing it though, it's just not working well right now. Besides that, their customer support was very good and easy to work with.

8 years ago

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Ray Gallivan Naples, FL

For the most part, the security end of the system responds very well. The representatives are very knowledgeable, and very good people to deal with. The technicians came over to install the system, and they explained everything to me, but I do have to say that I have some issues with the camera though.

8 years ago

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Santiago Ramirez Boynton Beach, FL

Their equipment has been good so far. I haven't used their customer service, except for once, and they were very excellent. I just don't understand how the billing information works, considering that it's not available online.

8 years ago

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Fred Bode Fort Myers, FL

We've only had to use their customer support once, and they were very helpful. The 2 gentlemen that came over to install the system were very efficient, and took pretty much all day to get everything installed, but did a good job. It's very easy to turn on and off the system, and overall, we're very pleased with the service.

8 years ago

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Rob Crovo Naples, FL

Initially, dealing with their customer support wasn't great, but then they stepped up to the plate and did an excellent job in the end. The equipment is excellent, and now that everything's in place, their representatives are awesome. I've had experience with them on different things that I needed and they've been just absolute terrific.

8 years ago

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Jeffrey Weizman Boynton Beach, FL

Installing the system was fairly painless, there was no significant issue with it. We haven't had problems with any of our equipment. Also, their people are good, and have been helpful when I call and ask them questions.

8 years ago

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Norma Soto

I ordered a DIY systems from Uxari. They sent me the equipment quickly, and in the time that they quoted for it to arrive at my door (arrived in 3 days!!) It was a simple 1-2-3 process. I was surprised to see the type of equipment that I had received, honestly, I was expecting something cheap and flimsy to arrive. I've had other services in the past from service provides such as ADT, and Xfinity home in the more current years. For the price that I was charged from ADT I got what I paid for so to speak, and with Xfinity home I would say it was overpriced for the equipment; however, that was far from the case with Uxari. You know the saying, "What you pay for, is what you get." Well that definity is true. While Uxari may not be the cheapet company out there, it is most certainly worth it. They gvave me different options for pricing and payment, and also let me know that I can add pretty much anything onto my system/home later down the line. Everything is sort of like a "plug and play" type of thing. The only thing I had to do, was call and activate upon receiving my system, everything was already pre-programmed. So I didn't have to wait for any downloading etc.

8 years ago

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Thomas Sumann

It was all clear and good when they installed it, so I'm very satisfied with them. I did have to restart the system once, so that wasn't very pleasant.

8 years ago

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Adalberto Lopez Pompano Beach, FL

Installation process went really well. The technicians were really good and very helpful. So far, everything has been positive.

8 years ago

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Robert Therien Fort Myers, FL

I haven't ad any experience with their customer support, but we originally went with them because they're convenient. Installation process is great.

8 years ago

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G.L. Naples, FL

They came over and installed what we needed, so it was a very good experience. The system is just fine, and their representatives are great.

8 years ago

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William Wells Fort Myers, FL

Customer support has been very thorough, and the installation process was planned and explained in detail. So far, everything has been very good.

8 years ago

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Asia Minard

From the moment I spoke to a customer service representative, to the point I spoke to a sales person I had nothing but a good feeling. They were able to answer all of my questions, and address all concerns that I had. They were able to set me up with a self-install system. Delivery was fast, and the process to activate was fairly easy.

8 years ago

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Albert Poet Marco Island, FL

I chose them because they're convenient. I think they're very good so far. Customer support is very good

8 years ago

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Carol Fontecchio Estero, FL

Installing the system was quick and painless, and the equipment is very good. So far, it's been a convenient service.

8 years ago

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Alberto Perez Miami, FL

Installation process was fast, clean and responsible. So far, the system has been very reliable.

8 years ago

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Serena Villanti

It's been a good experience with Uxari. Their devices were very easy to install and their mobile app's wonderful. I use it all the time.

8 years ago

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Mike Vickers Cape Coral, FL

Lenny did a great job today getting my system to work.

6 years ago

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