Uxari Reviews

Horrible customer service. If they make a mistake on the install and you don’t figure it out before 30 days, they charge to fix the problem they created. Their contracts and fees are not properly disclosed in advance, I strongly suggest using another company and read the fine print.

I have had nothing but issues with UXARI. They took over my Alarm.com security system. I added a camera to the system. It took a long time to get it installed. It worked a couple months then quit. They have to come to my house to determine what is wrong. The camera is under warranty, but their labor is not. I had to pay up front $125 just to schedule a service appointment. The date they gave me for service was not the date they put in their system. Now I had to reschedule the appointment and the soonest they could schedule was 10 days out. What good is a security system if when it breaks you have to wait 10 days to get service. At the same time my alarm system is not working. I get false alarms 3 or 4 times a day. Again, what good is their service if It takes 10 days to fix a problem with a home security system?? Horrible!

The purchase of security cameras for my new townhome have been an absolute disappointment. I have had the 4 camera system for 6months and anytime the power goes out the cameras no longer work. You have to manually hit a reset button which requires several tries. . We split time between the new townhome in Florida and our other home in virginia. Often we r not there to do a reset. My $50 fifth camera from Best Buy works fine regardless of power or internet loss The expensive system from Uxari is junk.

This company has terrible customer service, exorbitant fees for repairing their own equipment, forced contracts and faulty equipment. Also have cameras in the touch key pads, which have not been disclosed. I do not want "Big Brother" in my rooms watching me. They can see me at any time. I was never shown a contract. This entire community is forced to use this company. PLEASE BEWARE

One of the worst companies I have ever dealt with. They tell you they have a year warranty on their products and when you call them in the warranty period they come out to tell you everything is working fine even though it isn’t. After the one year is over and you call them for the same problem, they come back and they tell you the equipment is not working and charge you a large fee to repair the problem that they should have repaired at no charge under the warranty. They are very shady. Would try to find a different company

I just can't tell you how disappointing my experience has been. I would highly recommend you do your homework on equipment and all of the additional fees involved including prepay 3 year service plan for over $2,000, average cameras for $999 each and everything else before committing. The people are extremely nice but with Uxari nice is at a high fiscal premium.

I had a worker today that make me feel very uncomfortable about the honesty and reliability of your company. Very sneeky and misleading in his assessment. I am very sorry that I am one of your clients. I wish I could cancel your services , because whatever I experienced today is something, someone should never be subjected to.

Horrible Customer service! Emergency service have 2 people to take complain and only one person to fix the problems , and that person have his own attitude! Like they are working free ,

Horrible company Wstch out for their contracts; they will screw you Equipment is not the latest technology Beware Vito