Uxari
Is This Your Business?3.7
6.7
Overall Score
Author: Kalicia Bateman
Since 2002, Uxari has been one of the foremost home security providers in south Florida. Headquartered in Naples, Uxari has a wide selection of home security products and systems, in including intrusion alerts, surveillance cameras and home automation solutions to help give you and your family the peace of mind and assurance that comes with being protected. Uxari has both monthly fees and startup costs. The company has a robust, intuitive website to help both current and prospective customers. However, Uxari does appear to have some shortcoming in the area of customer service.
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The Good
- Service Features
- Installation
- Feature Controls
- Access Anywhere
Anyone searching for home security products wants to have more than one option. Uxari provides flexibility in its menu of services, giving your choices that best fit your needs and preferences. The company has three security packages, and each comes with a number of services and products to enhance protection of your home, loved ones and possessions. Other benefits include:
Service Features
- Variety of options
- Ease of installation
- Home automation
- Convenient and easy to use
Installation
One worry people have about purchasing home security systems is that the installation process will be long and drawn out and that it will disrupt your daily routine. Fortunately, this won't be a concern. The Uxari systems are do-it-yourself, and they're so simple you don't have to be a tech wizard or a handyman to set them up at home. Uxari will provide around-the-clock live tech support and step-by-step help as needed.
Feature Controls
Customers typically want much more than security in their homes. Home automation is almost as important. Uxari can equip your home with a wide variety of home automation solutions, including light and locking control as well as thermostat control, among other things.
Access Anywhere
It's one thing to have a reliable security system, but it's even better to have one you can control from literally anywhere in the world. With Uxari, you can arm or disarm your system while you're at work or on vacation. This is done from the convenience of your mobile device.
The Bad
- Insufficient Customer Service
- Upfront Fee
Insufficient Customer Service
While Uxari has a useful, easy-to-navigate website, many customers have lamented over insufficient customer service in the past. There are complaints of unresponsiveness as well as equipment arriving in non-working order.
Upfront Fee
While the company does not charge anything for its equipment, Uxari does charge an upfront fee of $45. Further, Uxari charges a monitoring fee of $29.99 per month for its basic system, which is competitive within the industry. However, the company also offers a more extensive package that comes with a higher monthly monitoring cost of $69.99.
The Bottom Line
On the surface, Uxari seems to be an excellent company. With a nice variety of services to choose from, Uxari has a product that should match what you've been looking for. The products and services themselves are solid, convenient, and easy to use, but potential customers should be aware of the upfront fee and monthly monitoring costs.
