Think Protection Reviews

HORRIBLE customer service & the product is completely unreliable. The cameras disconnect from wireless continuously. They use batteries every week - which isn’t cheap! This means the outdoor camera is useless & more is time is spent trying to get it to run than actually working. The app is fairly reliable, but can glitch out frequently. Service staff are useless & rude...& unable to remedy issues or escalate to management. It also hard to understand them, as many have various accents & they speak quickly. Frustrating & hard to get any help! You get what you pay for - as the equipment is cheap & the service deplorable. I would estimate I have spent 20+ hours on the phone & still the problems remain. I would advise avoiding this company.

Awful. They called me at 12:35 am to tell me by front door alarm had been set off. But they couldn’t dispatch police because they didn’t have my registration number on file. I paid the 25$ for such and was sent an email stating I had been registered with local police—but no dispatch registration number was provided in the email so I couldn’t even give it to her over the phone. I called police on my own & they immediately dispatched to my house. The officer on the phone stated that they had spoked to Think Protection & told them to call the polices 1-900 number, if they didn’t have my registration number, but Think Protection wouldn’t do so because they operate out East. Such a brutal experience. At 12:35am to have no support or help for a service that misleadingly states they provide and you pay for! Such a waste. I contacted my local security system that I should’ve gone with in the first place!

Misleading and feel tricked. I paid over $500 the hardware upfront so I could take advantage of their lower monthly fees. Less than half a year in my monthly fees have been jacked up by now 15%. This company would have known that this price increase was right around the corner at the time I signed up and nothing was said to me very misleading. Not only that they say they're on the customer side yet this is false. Once you pay the upfront cost of their hardware you have no choice but to pay the monthly service fees that they dictate. If you cancel your account the equipment is garbage they won't even take it back so hello landfill. It's a pay up or cancel your account conversation when I called customer service very disappointing. Others be warned go with another alarm company or end up paying the price and getting stuck.

I Brought their product at home and called 2 times for setup its busy all the time.... i am giving up and will return the equipment and get money back......... horrible service dont reccomned at all . Will try some other service.. i went to their markham location to pickup hardware its really over pricey i still bought thinking their sevice will be better but horrible horrible service....... Next Day again editing review 3rd time i called still busy and you can not get Tech to help you to setup... wow i sent email today to Think protection they are asking me to call them (lol) even for cancellation ...... i dont know how i will get them on phone but i will keep trying..... Will update Consumers soon

Unauthorized monitoring charges of $88.08 by THINK PROTECTION!! I classify this as “THEFT” because explicit verbal agreement were made numberous times during discussions pre-purchase discussions with different PT sales people. I bought $500 worth of equipment and they immediately started charging "Monitoring fees", Even when I had specifically told them that I would not be installing equipment till after the new house was built and I had time to install and TEST the gear:-( Repeated calls to stop and refund the fees fell on deaf ears... I finally CANCELLED everything and am now stuck with unusable gear that they will NOT take back....

The product is unreliable. There are hints of quality that give you optimism it may work, but it continually disappoints. The cameras disconnect from wireless continuously. This makes using an outdoor camera essentially useless as running a hardline to reprogram regularly isn't feasible. The app is fairly reliable, though the user needs an app that's 100% reliable. As I write this, the app incorrectly displays the current alarm status and won't let me update. Service staff are friendly but unable to remedy issues or escalate to management. You get what you pay for - it's a competitive price, but it's unreliable. I'd estimate 10+ hrs spent on the phone.

I WOULD NEVER RECOMMEND Think Protection! Terrible experience since day one! The Sales Rep sold me a package and didn't inform the camera was a doorbell camera. He knew the alarm system was for a commercial space (why would I need a doorbell?). Then, I had about 2-3 months back & forth regarding the camera installation, which was simply not working. Yes, they did shipped a new camera for me, which finally worked, but they requested me to send the old one back and pay the shipping fees! After about 8 months with Think Protection, I needed to play back the

I bought a think protection system almost a year ago, at the time they didn’t have cameras available. I got cameras elsewhere which work great. I missed the 30 day return time so they would not take it back. I just realized I have been paying a monthly monitoring fee for something that is not being monitored. Called and was given an excuse that doesn’t make sense, they won’t give me my money back. Will probably contact the media to warn others.

The alarm has $0 Value and will not work without the services of monitoring - very unclear with new customers, overpriced hardware that will not work whatsoever. Customer service is horrible - Stick with any other reputable company... worth the extra monthly fee

Equipment itself doesn't worth the money they charged, sensors fell from doors not even once. Motion detector fell the system still shows it is work!!! Not recommended unless they upgrade their equipment. good thing is monthly fee is low.