Think Protection Reviews
Is This Your Business?3.3
5.8
Overall Score
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Grant Seifred London, ON
Great product. Great Service. Amazingly low monthly charge.
Very easy to install....and I have trouble changing a light bulb!
Great customer support!
I have been a customer for 5 years and been very happy.
The low monthly fee is the best part of the deal.
I added a garage door tilt sensor last year and an extra alarm buzzer for the garage.
I use to have an indoor Think Protection camera, but the support and camera was discontinued several years ago. I am just in the process.. I am glad the cameras are back. I am in the process of ordering both the indoor and outdoor one as part of their Boxing Day 50% off sale.
3 years ago
Grace
A year ago I was looking to change my alarm company. I found some good ones which were expensive and some expensive ones which were not to my liking. Think Protection solved my problem as their cost is very affordable and the service is excellent. Customer service is important to me and Think Protection has passed this test as well, with fine colours! I've found them to be patient in explaining any questions I might need answered. I would recommend them to friends and family.
5 years ago
Richard Howarth
I am very surprised at the bad reviews. I have been a customer for more than 18 months. The system has now paid for itself and I am saving money each month over that from a previous alarm company. The installation was easy and the sensors have never fallen off any doors or walls. I had a keypad/alarm issue today which could have been handled better by Think Protection but I am not prepared to let one minor issue detract from the satisfaction and security the system gives me. The phone app works well and is informative.
6 years ago
STurner Toronto, ON
Have had the system installed for about 3 years. It has been mostly trouble-free but on a few occasions, we have had issues that were addressed by the company quickly and professionally. I have recommended the system to others.
4 years ago
Petertak Laval, QC
I’ve been with Think for 4 years now, no problem at all and the amazing part of it is that everything is wireless and you can install it in few minutes, the Z-wave part of it works well too, the app is good and the monitoring system is efficient and fast. Buying a new house and i will definitely go with them again.
4 years ago
Jennifer Gordon
I installed our system 18 months ago and it works well. Super easy to set up, monitored from my phone. I live 20 min from closest overnight RCMP service, so I pay $5 a month for a local company to respond. Gives me peace of mind and I’m not paying $60 a month like my friends. Even in 18 months I’ve saved a huge amount while still being safe.
5 years ago
Madhu
I took the Think Protection recently and i am very satisfied with the services. The response to alarm triggers are simply superb. Great customer service that i have never seen. Cost per month also very Economic and i am paying $19 per month.
5 years ago
Anmolmeet Singh
It has been three days since I started using the security system. The installation over the phone is very easy and the service I have got is amazing.
The app is convenient to use too.
For the monthly price we pay I highly recommend Think Protection security system.
5 years ago
Robert K.
The installation was super easy. I am not very technical so I was a bit worried but they have a great customer service. Everyone was very patient with me and they answered all my questions. I love the great monthly monitoring fee. It makes a big difference in my budget so I am very happy!
6 years ago
Pat - Russ Kirby Calgary, AB
We have been Think Protection subscribers for four years & are thrilled with the convenience of being to use our IPhones to connect/disconnect wherever in the world we are. The price can’t be beat!
4 years ago
Paolo
Have been with ThinkProtection since 2016. Great price point, easy process for self-installation of equipment, customer service and tech support has always been very good. Excellent value for money.
5 years ago
Jose
Great price of the equiptment and all accessories. They are also easy to install. The costumer service are very freindly and polite. I am very happy to have this alarm in my house. Affordable price for your home security.
5 years ago
A
HORRIBLE customer service & the product is completely unreliable. The cameras disconnect from wireless continuously. They use batteries every week - which isn’t cheap! This means the outdoor camera is useless & more is time is spent trying to get it to run than actually working. The app is fairly reliable, but can glitch out frequently. Service staff are useless & rude...& unable to remedy issues or escalate to management. It also hard to understand them, as many have various accents & they speak quickly. Frustrating & hard to get any help! You get what you pay for - as the equipment is cheap & the service deplorable. I would estimate I have spent 20+ hours on the phone & still the problems remain. I would advise avoiding this company.
5 years ago
Sheri
Awful.
They called me at 12:35 am to tell me by front door alarm had been set off. But they couldn’t dispatch police because they didn’t have my registration number on file. I paid the 25$ for such and was sent an email stating I had been registered with local police—but no dispatch registration number was provided in the email so I couldn’t even give it to her over the phone.
I called police on my own & they immediately dispatched to my house. The officer on the phone stated that they had spoked to Think Protection & told them to call the polices 1-900 number, if they didn’t have my registration number, but Think Protection wouldn’t do so because they operate out East.
Such a brutal experience. At 12:35am to have no support or help for a service that misleadingly states they provide and you pay for! Such a waste. I contacted my local security system that I should’ve gone with in the first place!
5 years ago
Jimmy
Misleading and feel tricked. I paid over $500 the hardware upfront so I could take advantage of their lower monthly fees. Less than half a year in my monthly fees have been jacked up by now 15%. This company would have known that this price increase was right around the corner at the time I signed up and nothing was said to me very misleading. Not only that they say they're on the customer side yet this is false. Once you pay the upfront cost of their hardware you have no choice but to pay the monthly service fees that they dictate. If you cancel your account the equipment is garbage they won't even take it back so hello landfill. It's a pay up or cancel your account conversation when I called customer service very disappointing. Others be warned go with another alarm company or end up paying the price and getting stuck.
5 years ago
Yogesh Kumar
I Brought their product at home and called 2 times for setup its busy all the time.... i am giving up and will return the equipment and get money back......... horrible service dont reccomned at all . Will try some other service.. i went to their markham location to pickup hardware its really over pricey i still bought thinking their sevice will be better but horrible horrible service.......
Next Day again editing review 3rd time i called still busy and you can not get Tech to help you to setup... wow i sent email today to Think protection they are asking me to call them (lol) even for cancellation ...... i dont know how i will get them on phone but i will keep trying..... Will update Consumers soon
5 years ago
Jelle Visser
Unauthorized monitoring charges of $88.08 by THINK PROTECTION!!
I classify this as “THEFT” because explicit verbal agreement were made numberous times during discussions pre-purchase discussions with different PT sales people. I bought $500 worth of equipment and they immediately started charging "Monitoring fees", Even when I had specifically told them that I would not be installing equipment till after the new house was built and I had time to install and TEST the gear:-(
Repeated calls to stop and refund the fees fell on deaf ears... I finally CANCELLED everything and am now stuck with unusable gear that they will NOT take back....
7 years ago
Elise Marcotte
The product is unreliable. There are hints of quality that give you optimism it may work, but it continually disappoints. The cameras disconnect from wireless continuously. This makes using an outdoor camera essentially useless as running a hardline to reprogram regularly isn't feasible. The app is fairly reliable, though the user needs an app that's 100% reliable. As I write this, the app incorrectly displays the current alarm status and won't let me update. Service staff are friendly but unable to remedy issues or escalate to management. You get what you pay for - it's a competitive price, but it's unreliable. I'd estimate 10+ hrs spent on the phone.
7 years ago
Miss CEO Nail Salon Vancouver, BC
I WOULD NEVER RECOMMEND Think Protection!
Terrible experience since day one! The Sales Rep sold me a package and didn't inform the camera was a doorbell camera. He knew the alarm system was for a commercial space (why would I need a doorbell?). Then, I had about 2-3 months back & forth regarding the camera installation, which was simply not working. Yes, they did shipped a new camera for me, which finally worked, but they requested me to send the old one back and pay the shipping fees!
After about 8 months with Think Protection, I needed to play back the
4 years ago
RD
I bought a think protection system almost a year ago, at the time they didn’t have cameras available. I got cameras elsewhere which work great. I missed the 30 day return time so they would not take it back. I just realized I have been paying a monthly monitoring fee for something that is not being monitored. Called and was given an excuse that doesn’t make sense, they won’t give me my money back. Will probably contact the media to warn others.
5 years ago
Eileen
Low cost yet guaranteed best protection! Great support team from sales to installation. Easy installation of equipment and app is easy to use.
5 years ago
tony santario
The alarm has $0 Value and will not work without the services of monitoring - very unclear with new customers, overpriced hardware that will not work whatsoever. Customer service is horrible - Stick with any other reputable company... worth the extra monthly fee
6 years ago
math Fairfield, CT
Equipment itself doesn't worth the money they charged, sensors fell from doors not even once. Motion detector fell the system still shows it is work!!! Not recommended unless they upgrade their equipment.
good thing is monthly fee is low.
7 years ago
Apurva Pithwa
It was great experience with Think Protection team right fro purchase till install and then after care support.
5 years ago
