SafeStreets USA: Read 287 User Reviews From Real Homeowners

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Brandon Auburn, IN

Ron H rep#35589 installed faulty equipment and has not checked in to see if it was operational. This man sold me faulty security equipment, equipment used to protect my family. What a disgrace they are to incorporate the word safe in their name.

3 years ago

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Shridhar Dangety Prosper, TX

1. Cancellation policy is one-sided and favors the company 100% 2. ADT will promise a Gift card for you ($100) and your referral ($200) but you have to keep following up for the Gift card endlessly. 3. They have a 3-day cancellation policy even before they install the device the 3 days expire and you are locked for 36 months.

4 years ago

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Nona Orlando, FL

No answers when you call. System wasn't operational, and they were threatening to charge for termination of contract even though contract allows 90 days. Jumbled wires, knowingly installing equipment that was not agreed upon. The list goes on. ADT had to intervene and at least after 50 days of arguing, I received a refund.

4 years ago

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Kathryn Connell, WA

Worst company ever. If you want to waste hours of your life with awful customer service go with them. They didn't show for 2 apts. that I took time off work for and were rude to me about how they are having scheduling issues. Buyer beware! I reported to Better Business Bureau.

5 years ago

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Frank McCoy Kansas City, MO

Worst company, worst service very demanding and no up front service agreement explained will never use again and will tell anyone that will listen to have nothing to do with this company , they are doing to you what you are paying them to protect you from ROB you blind as a shame company

5 years ago

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Jay Simon Albuquerque, NM

System installed. Not 28 per month but 57 Had a sensor fault two weeks after installation so system was not working but ADT did not come out to repair or check on it since it was a Saturday and then the burglars cut power and I was robbed the next day. ADT has been awful. Try and talk to a manger- good luck

5 years ago

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Nick New Market, AL

While i was deployed overseas, ADT Security Salesman convinced my wife that my current security system was no longer good and that the company had gone out of business. ADT then came in and took out a working security system and installed an ADT system and had my wife sign a 3 year contract. Right now i'm not sure i have any recourse.

5 years ago

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Pinpointer9 South Jordan, UT

RUN DONT WALK!!!! run from ADT as fast as you can. I hate to see good people get scammed out of hard earned money. check your local security firms or any other reputable security co. Spent over ten thousand dollars on a commercial building and It is literally useless.

6 years ago

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Juan Carlos Hernandez Seattle, WA

This is THE MOST useless service ever. I did get the service in November, one of the cameras stop working on a few days after it was INSTALLED, THEN DOOR SENSOR FROM TWO ENTRY FELT ON THE FLOOR. COSTUMER SERVICE SAID THAT I HAVE TO PAY 25 DOLLAR TO HAVE A TECHNICIAN COMING TO FIX IT. THIS IS RIP-OFF STAY AWAY. THIS IS THE MOST HORRIBLE SERVICE

6 years ago

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Verified Customer

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ed Panama City, FL

Never have been able to use camera system; yet paying for it.

7 years ago

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C Meads Warner Robins, GA

Cost of monthly payment. As I am retired a lower rate would be better.

8 years ago

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1 Cleveland, OH

Information about my billing was not explained to me well and had problems

8 years ago

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ET Roseville, MI

They did great with helping me with my alarm system.

8 years ago

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Verified Customer

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David New Tazewell, TN

The equipment has been good so far; I like it. I just haven't received my rebate yet.

8 years ago

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Polly Milford, OH

Worst customer service. Total scam. Do not give them a penny. We paid them over $5,000 for a system that does not work. This is basically a company that steals your money and laughs at you when you call for help.

5 years ago

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charles kelly Granite City, IL

they were great when I had them just try to go somewhere else they'll charge you an extra three months and not beat an eye or send you to collections, poor business practice!!!!!!

6 years ago

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Charles Q Vielhauer Lenexa, KS

ADT is misleading on cost. They tell you one price over the phone and then increase it after six months. Be prepared to be swindled if you go with ADT. Customer services is extremely poor as well.

6 years ago

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Mad Canton, GA

Been an ADT customer for 10 plus years. They had issues with one of their towers and wanted to charge me $350 to "upgrade" the system and double my monthly monitoring. Horrible customer service.

6 years ago

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Arnetta Gray Charlotte, NC

I just needed a different system, so I got it. I haven't had any problems so far.

7 years ago

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Verified Customer

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Jackie

Installer pushey, arrogant and didn't explain things well. Felt like bait and switch.

8 years ago

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Verified Customer

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Anonymous Winters, CA

The outside camera does not a night vision

8 years ago

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Kari Potocki Lockport, NY

They have horrible customer service, they miss appointments (multiple times), they trap you in a contact, they are not reliable nor trustworthy. Stay far away

5 years ago

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DANIEL TOPIK Eureka, MO

THEY USED A BAIT AND SWITCH TACTIC TO SELL ME THE SYSTEM. NEVER PROVED A SUMMARY OF THE COST FOR THE SYSTEM. WE WERE BILLED OVER $3000.00. NEVER GOT A COPY OF THE CONTRACT

5 years ago

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roger Chesapeake, VA

not a good deal expensive sales man are contract sales people if u have wi fi blink sold at best by no monthly monitor charges

5 years ago

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PrestonOconnor

It’s very easy to use. I like the phone app. Our installer was great.

7 years ago

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Zac Cannon Biloxi, MS

My parents and I used ADT for their home security for several years. It was a great system and not very buggy.

5 years ago

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Verified Customer

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Nothing Sportswood, NJ

Very expensive installation fees and equipment

8 years ago

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Verified Customer

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Justin Denver, CO

Total bait and switch advertising with pricing

8 years ago

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S. Son West Lafayette, IN

Lied to about warranty -- requires an extra visit fee. Lied to about the Ring doorbell. Requires a separate fee. Terrible install.

7 years ago

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Gerry Hemphill, TX

The system is easy to operate and I really needed security!

7 years ago

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Verified Customer

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Anonymous San Ramon, CA

Never received rebate promised during purchase

8 years ago

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N/A

I told him I didn't want the system but he ran a credit check anyway. Misleading! Don't appreciate that at all. K

7 years ago

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Joel Barger Dover, PA

Unreliable. Does not honor their own commitments. Phone staff are terrible to work with .

5 years ago

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M.E. Summerdale, AL

Would not recommend to anyone. ADT is the Worst company ever! Horrible customer service!

6 years ago

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Tracy Wright

Don't do business with this sham company! They make it impossible to cancel service!

6 years ago

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PatBodkin

lack of professionalism. bait & switch sales tactics

7 years ago

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Brian Grove City, PA

ADT has the worst customer service of any company I have ever dealt with!

7 years ago

SafeStreets USA Reviews