SafeStreets USA
3.2
6.4
Overall Score
Author: Kalicia Bateman
SafeStreets USA is one of ADT Home Security's oldest authorized dealers and only offers ADT equipment. The company currently offers five different professional installation plans ranging from $36.99 per month to $62.99 per month depending on how much coverage you need. SafeStreets USA also offers a $28.99 per month package, but this is not advertised.
All the equipment needed for your chosen service is included in the plan pricing; however, the company does charge extra for upgrade options such as a touchscreen keypad, etc. There are additional charges depending on the type of ADT monitoring you choose as well, which is standard practice in the industry. One of the things we like about SafeStreets USA is its century-long tenure of providing monitoring services to safe homes and businesses alike.
Top Ranked Companies
The Good
- Next-Day Installations Available
- Home Security and Home Automation Options
- Wide Variety of Available Plans
- Zero Cost Security System with Paid Install and Monitoring
- Mobile Access via ADT Pulse Voice App
Next-Day Installations Available
The home security company offers quick alarm installations with next-day service; in some cases, a licensed technician will be on-site the same day you've signed your contract. SafeStreets representatives are ADT authorized installers.
Home Security and Home Automation Options
SafeStreets USA offers home security as well as home automation options such as video security and remote lights.
Wide Variety of Available Plans
With a wide variety of plans and available equipment and as an ADT authorized dealer, you can be sure you have everything you want and need in an alarm system:
Traditional
- 24/7 ADT Monitoring
- Customized Security System
- Maintenance and Extended Warranty
- Cellular Monitoring Connection
- Optional 2-Way Voice
- Optional Life Safety
Remote
- All the features of the Traditional Plan
- Mobile App Notifications
- Remote Arm/Disarm
- System Scheduling
Control
- All the features of the Remote Plan
- Video Monitoring
- Real-Time Video Footage via Doorbell Camera or Security Camera
Video and Home Automation (Most Popular)
- All the features of the Control Plan
- Home Automation — smart door lock, smart garage door, carbon monoxide detection, and more.
Zero Cost Security System with Paid Install and Monitoring
Additionally, SafeStreets USA doesn't charge for their alarm systems if you're a new customer; however, you do have to pay $99 for the installation and sign up for monitoring to receive that offer.
Mobile Access via ADT Pulse Voice App
And if you like convenience, you will love the ADT Pulse Tier Voice App that allows you to use the voice-control function to interact with your system. This enables you to turn on the lights, thermostat, door locks, security systems and more from any mobile device.
The Bad
- 36-Month Contract Required
- Pay 75% of Balance Upon Cancellation
- No Live Chat Feature
36-Month Contract Required
Unfortunately, SafeStreets USA requires a 36-month contract, which is a long time if you become dissatisfied with their services. Furthermore, there is a long list of complaints stating the company isn't upfront about posting the terms of their contract including the length or the fact that their company is actually SafeStreets USA and not ADT. With that being said, a 36-month contract is still short by industry standards.
Pay 75% of Balance Upon Cancellation
If you want to cancel your alarm service prior to your 36-month contract expiring, you will have to pay 75 percent of the remaining balance. This is something that should be noted because other companies require you to pay less than 75 percent of the balance when you cancel early.
No Live Chat Feature
SafeStreets USA does not offer a live chat feature, which is inconvenient and archaic especially in this day and age. Couple that with the fact that many customers comment on the poor customer service experiences, you can pretty much expect the same should you opt for its services.
The Bottom Line
SafeStreets USA offers a wide variety of plan options and doesn't charge for equipment, but the cancellation policy and installation fees might be problematic for some. Therefore, there are pros and cons associated with this ADT authorized dealer, but overall, SafeStreets USA appears to be a reliable and trustworthy home security dealer. Read SafeStreets USA reviews below to see what current and past customers have to say.
