SafeStreets USA Reviews

DON'T BOTHER GETTING ADT SERVICE. i was going to change my security service to a different company; however an ADT representative from their Cancellation Department called and asked why I was discontinuing service. When I explained the new company I had chosen had much better service, better cameras and a lower monthly fee, the representative said he could match what I wanted and offered me the same deal on my monthly bill as the other company had and also give me an upgrade on my current service/equipment at no cost. It seemed reasonable and, unfortunately, I presumed the representative was honest in his offer as ADT was reportedly a reputable company. On the day the tech arrived to install the service upgrade, I ended up paying an "upgrade" charge for the new and supposedly "improved" equipment and signed a new 2-year contract. The 2-year contract, I was aware of but that was the only thing the Cancellation Department representative was forthcoming about even after I had questioned him several times about any additional costs that were applicable. Regardless of the offer made, I am now stuck with dealing with ADT's outmoded equipment, policy and deceptive representatives. All this came to the forefront because I recently had a problem with ADT equipment. When I called ADT, I was told that the problem required a repairman to come to the house to fix the situation and it would cost over $100 plus "X" amount of dollars per 15 minutes When I asked why there would be a charge as there previously never was a charge involved with any problem with the system, I was informed that I had cancelled my ADT in-home repair plan whereupon I told her I had not cancelled the plan. Then she changed the reason to the fact that because I had received a lower monthly rate, the repair plan had been cancelled, (Before the upgrade, I had a repair plan, which was included in the installation fee, but I had also been unknowingly paying $7 per month for that plan from initial installation.) The representative said I could still opt to get the in-home repair plan now but would have to buy the plan again for over $100 and still pay an additional $7 per month to have this service plan reinstated. However, the current problem I am experiencing wouldn't be covered and would still cost me over $100 to have it fixed via an in-home service repair even if I signed up for the "plan" today! When I asked if I could speak with a person at a higherADT level to discuss my situation, I was told that it was not possible. - there wasn't any phone number or person to contact that would be available regarding my complaint about misrepresentation and nondisclosure of reduced services, which was applicable to my current contract. The ADT transmitter in my house is inoperative and, in my opinion, it's possibly defective because of its age. However, I am no longer on their repair plan, which was discretely dissolved when my monthly payment was lowered, and unless I spend additional money to reinstate via a "repair plan", I cannot even contact ADT via the installed voice panel if an emergency occurs. So now, ADT no longer monitors my house for break-ins, fire, other serious problems,, etc. , especially if the police are needed and all because of their equipment failure. However, I still have to pay their monthly fee for services I am not getting. This situation occurred because ADT INITIALLY FAILED to give me important, up-front information about dissolution of the "repair plan" so I could make an informed decision about their offer to upgrade and lower my monthly rate in lieu of going with another company's security service. My advice is.......DON'T WASTE YOUR MONEY ON ADT.......ESSENTIALLY, ADT DOES NOT HAVE UP-TO-DATE EQUIPMENT COMPARED TO THE EQUIPMENT OTHER COMPANIES OFFER AND ADT POLICIES ARE NOT OPENLY OR CLEARLY IDENTIFIED . As often said, "Buyer Beware"

I was an ADT customer beforehand so I just stuck with them. Customer support has been nice so far though I haven't had to call them much. Still, the technician that came out was very professional and covered things very thoroughly. If I had any questions he answered them very well. I was very pleased with it all. The equipment itself is exactly what it is supposed to be and it performs the way it should. I haven't had any problems so far. Their price is very competitive too. Overall I'm paying about the same as I would with different companies judging from conversations I've had with other people.

I wanted to go wireless since I had a hard wired system. Some young man was going door to door with that service and I wound up switching systems. I liked the different options they offer for alarms and such. For instance, you get an alarm that tells you when your house alarm is armed or if the system gets disarmed. It's also very easy to use the keypad. It's all pretty user friendly. I know that it's a good system, it's all working so far. I feel better knowing that it's installed in the house. I do wish the price was a little lower but I'm glad that I transferred to this system. I've been very happy with it.

To Safestreets ownership and whom will get this email, I would like to let you know that my ADT installer Mike was absolutely excellent in his customer service,equipment install and overall friendliness. I also have been in the customer service field for over 30 years and trained other managers for the automotive field and can let you know from my expertise this guy is AWESOME !! I told Mike that I will also refer anyone I can to your business/service. Thank you, Robert Glenview Il

Jean arrived and explained the plan and various options we could include in addition to what we had discussed with a phone representative. He did a walk around inside and out and made suggestions as to what would be most beneficial to us. He brought in, set up and labeled the additional equipment he was suggesting. He explained what each piece would do and also provided us with a cost. Upon accepting the original proposal with the additional equipment Jean installed all parts and communicated with ADT to ensure their knowledge of all equipment. After the completion of all work including apps for the cell phones and internet account, Jean very clearly explained, demonstrated and had us use the keypad, key fobs, apps and internet account. We were very pleased with the time and thoroughness Jean took to make sure we understood what we were purchasing and how to use it. We would not hesitate to recommend to anyone for Jean to install an ADT home security system. ADT should be honored to have employees like Jean M.

I have an ADT alarm system with 2 cameras, glass breakage for the basement, sensors on all first floor doors and windows as well as motion and fire alarms. It has been installed for about 18 months. The system has always worked great and when an unlatched door to the garage blew open we received a text right away and were able to respond by phone remotely. Our camera was accessible by cell phone app and we determined no one had approached the door it was only wind. The only problem I had with safe streets is last month I received an email that my fees were going up. I called and told them my contract has a set price and raising my fees voids the contract per the contract. I was then informed my rates would remain the same for the remainder of the contract. Had I not called I would have paid about $4 a month mor for 18 months.

My recent ADT installation that was performed by SafeStreets USA was wonderful. My installer was excellent to deal with throughout the process, and was very knowledgeable about the products and services, while also being incredibly pleasant to deal with. SafeStreets truly exceeded our expectations in all regards and we will highly recommend their services in the future.

I saw a promotion for it that came with my newspaper so I decided to get it. I'm really happy with the person that installed the system for me. He had a great attitude and I appreciated him a lot. I hope he gets recognition for his good work. So far it has done everything I want it to do. I have the smoke detectors or carbon monoxide detector so that the fire department gets called without me needing to be around to do so.

I went with them because of a recommendation. Customer service and the installation people have been responsive. They came in when they were supposed to for the installation and did their job. Everything has been operational, the alarms and everything, so it gives me some comfort. There's a little hiccup with the batteries but things seem to work so it's not a problem.

I was referred to it through another program. Customer service has been responsive and have done everything they said they would do. The person that I spoke to in the beginning was very knowledgeable about the product. They have surpassed my expectations. The contractor that came out to install the system did a good job explaining everything and demonstrating how to use everything. The equipment is easy to use and reliable. It does what it's supposed to do and I'm satisfied with it. I had a little bit of a hiccup with something I was supposed to get but when I figured out what I needed to do it was all resolved. They give good value for what they provide.

I got it since they seemed like a reputable company and I thought it would be a good home protection service. I had a great experience with the person that sold me the service and with the installation person too. Still, there was an issue with one of the bulkiest pieces of equipment. It was faulty and I never got a call back about that. It took me several tries to get someone to help me with that issue. There have also been some instances where the alarm goes off on its own. On one of those occasions I was actually out of town so they sent the police. I was actually supposed to get a call on my cellphone before they dispatched them, but they didn't do that.

I recently signed up with new ADT service at my new house. Orlando Acevedo was the gentleman who installed all my ADT equipment. Orlando represented your company in the absolute best way possible. He was very respectful, honest and most of all very knowledgeable about the ADT service. He made sure I understood how to operate all the equipment he installed. It was nice to see his passion in working for SafeStreets. It was a pleasure meeting Orlando and It was definitely a very pleasant experience having him install the equipment.

ADT customer service is a joke. I live in North West Oregon. When the light to indicate a battery needed changing I was told it was the garage door and they would send be the battery and how to change instructions. The battery they sent was not the garage door battery nor was the garage door the battery that needed changing. It took seven calls to get the right battery for the right door sensor. I had to change the battery myself or pay $107. for someone to come and do it for me. The company I was with in Southern Oregon before moving here would come to the house free of charge and take care of the system. Unfortunately they do service this far North.