Ring Reviews

Been a ring customer for years. Never a problem until now. I bought a new outdoor cam pro, wired, came with a conversion adapter instead of a simple hard wired ready camera ? Scanned the QR code, wouldn’t let me proceed because I have less than 17 IOS on my device. I only use my iPhone and now have to upgrade my phone. My older iPhone works perfectly and now have to spend over a thousand bucks to upgrade my iPhone. Would return the new ring camera and Mount though my electrician already ran power and installed adapter. The new camera’s only come as plug in and have to be converted costing more than it needs to be. Not being able to download directions I called the only ring number available. Of course it went to AI generated voices then finally to south east Asia. Hard to understand agents started to help then both ended up disconnecting the line ? This is by far a terrible use of time and money. Total disappointment in what use to be a reliable company ! C Gardner

The equipment is like you would expect and the app works okay. Customer service is terrible, and what is even worse, is if you buy a house with existing Ring equipment or sell your house with Ring equipment. Unlike other security equipment, each time you buy/sell a house with Ring equipment, you have to do a completely new install/setup which includes a 15-day waiting period for the prior owner to relinquish the equipment. Customer is terrible and unwilling to help. I've called four times and get a different story and a lack of willingness to help. Do not recommend unless you plan to take your equipment with you.

While the Ring security devices aren't the problem, the cascading $$$ effect to have to buy this and then that, and then update, then subscribe, it feels more like a device pyramid scam to the senior citizens out there just trying to live safely and protect mail and deliveries by using motion and alert sensors and yes, cameras. What good is buying a camera if you can't review anything if you don't subscribe to a "Plan?" Monitoring fees for services provided for security monitoring by Ring I can understand, but what about for those who do not want outside monitoring? I bought a Wzye outdoor camera before buying the four Ring devices (DBCamera, IDCamera, MBSensor, Light Bridge (because you can't use the MBS without one!!!) and am not on any subscription plan yet it serves the purpose of both camera and review options. In hindsight, I should have went with the all Wyze devices, I'd have spent less and received more for my money. As a retired professional, I can no longer keep up with the escalating price gouging for having to purchase everything piece mail or patchwork style. I had to return the MBSensor because it wasn't clear why I needed a "bridge" to connect when I didn't have any smart devices in my home that would require that device. I figured it out once I got the device and couldn't connect it. As one of many senior citizens on a restricted income, you might want to consider what AARP and Consumer Cellular does... offer a discounted rate and serve millions of us instead of price gouging and serving a smaller proportion of that population.

I purchased many parts of the RING system. Unfortunatelya wired spotlight camera was defective. I waited 2 weeks for a white camera, out of stock was all I hear. I have been waiting over 1 week for a black camera, again told today out of stock. XMAS is next month, these are on amazon. I simply do not get it. So, here I am. Don't buy these unless you have the patience of a clergyman. Don't!!