Moon Security Services, Inc.
Author: Kalicia Bateman
Moon Security Services, Inc. is a family-owned and operated business with more than 60 years of experience in home security. The company is an authorized dealer for many products and technologies including Honeywell and DMP.
In addition to home security and automation systems, Moon Security also provides patrol services, home entertainment systems, commercial security systems, and court services. It’s headquartered in Pasco, Washington with additional offices in Spokane and Kirkland.
Top Ranked Companies
The Good
- Available Equipment
- Home Automation Compatibility
- Professional Installation
- Professional Monitoring
Available Equipment
Moon Security is an authorized dealer of Honeywell and DMP. The company does not sell equipment bundles. Instead you can get a custom system that fits the size and layout of your home. The following types of equipment are available:
- Control panel and/or keypad
- Door/window sensors
- Motion detectors
- Security cameras
- Doorbell cameras
- Smoke detectors
- Carbon monoxide detectors
Home Automation Compatibility
Moon Security offers systems that are compatible with other home automation products including the following:
- Smart lights
- Thermostats
- Smart door locks
- Garage door openers
- Smart window shade and blinds
- Smart speakers
Most systems are also able to connect with Amazon Echo and Google Home. If you are interested in creating a complete home automation system, we encourage you to work with the sales representative to ensure you are purchasing compatible devices.
Professional Installation
Moon Security only provides professional installation. It offers both wired and wireless systems depending on your preference. Wired systems do typically require the installer to drill or cut holes in your wall, which results in a more time and labor intensive process. You will need to speak to a sales representative for the exact details, timelines, and prices of installation for both wired and wireless systems.
Professional Monitoring
Moon Security offers 24/7 professional monitoring. The website does not clarify if this service is mandatory with every security system or if customers can opt-out. You will need to speak with a sales representative for detailed information.
Professional monitoring services do require a monthly fee. However, the monitoring center will contact authorities for you when your alarm is triggered. This helps to minimize any potential loss due to burglary, fire, or other emergencies.
The Bad
- Undisclosed Information
Undisclosed Information
Moon Security’s website does not list any information about pricing and contracts. This is not uncommon in the home security industry. You will need to speak with a sales representative in order to get this information. We encourage you to specifically ask about the following subjects:
- Upfront costs (including installation fees)
- Monthly payments
- Contract length
- Cancellation fees
- Moving fees
A major complaint among home security customers is feeling they were deceived into signing long-term contracts and dealing with difficult cancellation processes. We strongly encourage you to read any contracts thoroughly before signing. Look specifically for the length of the contract, what the cancellation process entails, and what fees are associated with canceling your service. Reading contracts can be a tedious process, but it will save you a lot of frustration in the long run. Don’t hesitate to ask for clarification on any terms that are unclear.
The Bottom Line
Moon Security is an appealing choice for customers in the Pacific Northwest. It provides a wide variety of equipment and customizable solutions so you can create a security system that works for your home. Its professional installation limits problems due to improper installation.
However, the website provides limited information on pricing and contracts. You will need to speak with a sales representative before you can determine if its security systems work with your budget.
We do not currently have any customer reviews for Moon Security Services, Inc. We recommend comparing its services with other top-rated home security companies.
