Guardian Protection: Read 4,748 User Reviews From Real Homeowners

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Verified Customer

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Nadia Morgantown, WV

They're very helpful and anytime that we've had a problem they either send someone out or have been able to help us on the customer service line. I feel safe.

5 years ago

Reply from Guardian Protection

Hi Nadia,
Thank you for being a valued part of the Guardian Protection family, and it's great to hear customer service has been helpful when you needed us.

May. 6th, 2020

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Verified Customer

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Shamika & Henry Durham, NC

Anytime we've had quesetions or need anything they're always there. It's top-notch security and is very sensitive to motions. Just a good system overall.

5 years ago

Reply from Guardian Protection

Hi Shamika & Henry,
Thank you for taking the time to review your customer experience. Guardian Protection is proud to provide you with the additional peace of mind you deserve every day.

May. 5th, 2020

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Verified Customer

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Juan Arlington, TX

They communicate to keep me up to date with installation and anything that is going on. It's easy to use. We can use an app to access our devices and just ease of use.

5 years ago

Reply from Guardian Protection

Hi Juan,
Thank you for being a 5-star customer of Guardian Protection! It's great to hear the communication and smartphone app are bringing you the peace of mind you deserve.

May. 5th, 2020

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Verified Customer

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Anonymous Minneola, FL

Everything went smoothly. I like that I can reach them when I want. Sales person should be a little more elaborate and explain a little bit more when she's selling a Guardian Protection contract.

5 years ago

Reply from Guardian Protection

Hello,
Thank you for sharing constructive feedback on your customer experience! It's great to hear the customer support staff has been helpful when needed and we look forward to providing you additional peace of mind every day.

May. 5th, 2020

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Verified Customer

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Clifton Chicago, IL

They respond when you have a problem and you have somebody to talk to.The price is competitive. When they came and installed the security they didn't do one of the back doors.

5 years ago

Reply from Guardian Protection

Hi Clifton,
Thank you for providing great customer feedback, we appreciate your business very much if we can help answer any questions about the installation please call us at 1-800-PROTECT

May. 4th, 2020

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Verified Customer

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Sherry Saint Joseph, MO

they lied to me. I've been with Brink's I've been stuck in a contact with Brinks for five years, Brink's called me wanted to renew it I said no I would never sign with Brink's. Three days later they show up in my driveway these people do they said they were with Guardian I said I don't want anything to do with that I've had a really bad experience. They guaranteed me that they were not with them and all this and that so I agreed to do it they had gave me a good price and come to find out I get a phone call from Brink's saying that there's a problem with my system. I go what, did you say you're with Brinks? Because they were supposed to pay off my the rest of my contract and I would never hear from Brink's again, they are Brink's they lied to me so I will never if I can I'm gonna try to get out of this contract I don't want nothing to do with these people, they're not good people, they don't back their products. Five years I haven't been able to use the system I had.

5 years ago

Reply from Guardian Protection

Hi Sherry,
I am sorry for the negative experience that you had. Guardian Protection has no connection with Brinks . Guardian and Brinks are two separate companies. If you feel that you are a customer of Guardian Protection and would like me to get some help for you on your account or with regard to your Guardian system, I would be happy to do that for you. Please email your full name, premises address and phone number to me at wecare@guardianprotection.com.
Thank you,
Mary Lynn M.
Customer Satisfaction Advocate

Sep. 9th, 2020

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Verified Customer

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Julie Riddlebarger

AWFUL. The "salesperson" was incompetent AT BEST. I waited ALL DAY at home for her, but she forgot. When she did come, she was unable to connect my front door lock and was unable to get my control panel to charge. I had to wait for a technician to come - days later (my work schedule is VERY demanding). He fixed one loose wire, then I had to wait for her to come back. She was still unable to connect my door, and spent well over an hour. She also told me - WRONGLY - that my garage door Zwave was NOT included in the smart home package and if I wanted that on my app, I had to pay for security. Due to waiting while she fiddled around with the door, I had to leave and re-schedule her yet again. When she came back, she was STILL unable to activate the door. She told me that it was a builder issue (new construction), and that she would contact them to get it replaced. Due to her LIE about the garage door, I went ahead and agreed to a security package. Again, due to my work schedule, it was almost 2 weeks before a technician could come out to install my security. At that time, he discovered that not only the door but also the garage door mechanism was faulty. I then discovered that the salesperson had NEVER contacted the builder about the front door. So now, I am paying for security but cannot do the things that I should have been able to do FOR FREE - open my front and garage doors. Basically, the only smart home technology that actually works is I can turn on my front light and adjust the thermostat. I now have to deal with my builder's warranty department because Guardian's people took so long to handle my home.

5 years ago

Reply from Guardian Protection

Hi Julie,
Thank you for taking the time to share feedback on your sales and installation experience. I'm sorry to hear of the frustrating lack of followup and if you feel there is still anything Guardian can do to help the situation please use the private message option here to reach out.

Apr. 9th, 2020

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Verified Customer

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James Rosner

Very little communication with Guardian. We have been dealing with the installing company Core Smart Productions since installation 1/31/20. Not real happy with them. Rating for Guardian reflect very little dealings with them. Ratings should improve when Guardian takes over.

5 years ago

Reply from Guardian Protection

Hi James,
I'm happy to hear you've had a few good experiences with Guardian and if we can help with anything at all please reach out here.

Apr. 9th, 2020

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Verified Customer

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Anna Summers

I like that the system announces that the front and garage door are locked or opened. I also like the cell phone interface where l can control the system with my cell phone.

5 years ago

Reply from Guardian Protection

Hi Anna,
Thank you for being a 5-star customer of Guardian Protection! It's great to hear the smart home security features are bringing you everyday convenience.

Apr. 7th, 2020

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Verified Customer

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Lorraine

Customer service reps are very professional and courteous. But I have had three techs out here in the three weeks I've had this system and they can't resolve the motion detector problem.

5 years ago

Reply from Guardian Protection

Hi Lorraine,
Thank you for sharing helpful feedback on your customer experience. If you are still experiencing technical issues please use the 'Private Response' option here to send your address of services.

Apr. 2nd, 2020

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Verified Customer

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Nicole

Good. I have had good experiences when I have had any communication with Guardian. However, I was upset that Guardian continued to charge the previous homeowner for a few months after I had taken over her contract.

5 years ago

Reply from Guardian Protection

Hi Nicole,
Thank you for taking the time to share feedback, please let us know if we can ever be of further assistance.

Apr. 2nd, 2020

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Verified Customer

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Ronald Allen

I was told that my same monitored services would be covered by Guardian, at no additional cost. However, my fire and carbon monoxide monitoring did not get picked up. I have been waiting for a couple of weeks for someone to get back with me.

5 years ago

Reply from Guardian Protection

Hello Mr. Allen,
I'm sorry to hear the installation was not exactly how you expected; I have located your account and have sent an urgent message to the authorized dealer that sold and installed your security system.

Apr. 2nd, 2020

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Verified Customer

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Philip DeFranco

So far I think the service is great. The home station is easy to use and I really enjoy the link up with my iPhone. Well worth the cost of the service.

5 years ago

Reply from Guardian Protection

Hi Philip,
Thank you for being a 5-star customer! It's awesome to hear you are taking advantage of the smartphone app and you are finding the value in the smart home security services.

Apr. 2nd, 2020

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Verified Customer

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Marc

They were able to install the system using my existing hardwired systems. They seem to always respond all though my request to send information info my insurance company was not followed through.

5 years ago

Reply from Guardian Protection

Hi Marc,
Thank you for choosing Guardian Protection for your security needs. If you are still experiencing an issue with the certificate of monitoring for your insurance company please use the private response option here to send your address of service and I'll be happy to request that for you.

Apr. 2nd, 2020

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Verified Customer

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Charlie

They're super active monitoring. Every time I've ever had an issue or needed service they were friendly and prompt. I've had issues with sensors that gave out early.

5 years ago

Reply from Guardian Protection

Hi Charlie,
Thank you for sharing your customer experience and please reach out any time we can be of further assistance, we're happy to help!

Apr. 2nd, 2020

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Verified Customer

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Anthony

It came with my home. I love the video door feature and the sensor features. The people have been nice and friendly too. They've always met my expectations and do a very thorough, accurate job.

5 years ago

Reply from Guardian Protection

Hi Anthony,
Thank you for being a part of the Guardian Protection family! It's great to hear the services are providing you additional peace of mind and convenience.

Apr. 2nd, 2020

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Verified Customer

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Ernestine Philadelphia, PA

Their support usually tries to be as helpful as they can when I call. I am disappointed with the quality of the equipment. The only feedback that I have is that I've had two service calls but in and the system is not working according to what they told me when I got it installed.

5 years ago

Reply from Guardian Protection

Hi Ernestine,
Thank you for taking the time to provide honest feedback on your customer experience. Please use the 'Private Response' option here to reply with your address if we can help further.

Mar. 24th, 2020

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Verified Customer

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Henry Pico Rivera, CA

I know that they're on it. I had an incident were the security key was in my pocket and I set off the alarm. By the time my daughter got ahold of me the police were already here so it works well.

5 years ago

Reply from Guardian Protection

Hi Henry,
Thank you for sharing your experience with Guardian Protection; we are glad the quick response time on all alarms is providing your family with the peace of mind you deserve.

Mar. 24th, 2020

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Verified Customer

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Anju Coppell, TX

All the support has been very nice. It notifies me if someone comes to my house or if there is movement around my house. Even if I am at work I am notified.

5 years ago

Reply from Guardian Protection

Hi Anju,
Thank you for being a 5-star customer of Guardian Protection! We are proud to help protect your world every day with professional security monitoring.

Mar. 24th, 2020

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Verified Customer

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Robert McKees Rocks, PA

They were supposed to do a service call for me for my carbon dioxide detector and they haven't called me back yet. The touch screen is very easy to use. I've had no issues with the equipment yet.

5 years ago

Reply from Guardian Protection

Hi Robert,
Thank you for taking the time to share your customer experience. I'm sorry to hear about the lack of followup, I'm unable to locate an account with the information posted here so please use the 'Private Response' option here to message your address; we're happy to help!

Mar. 24th, 2020

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Verified Customer

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Taimur Westfield, IN

My brother recommended it. They are very responsive and quick to resolve an issue. It's pretty good equipment. It integrates with your thermostat and your fire alarms.

5 years ago

Reply from Guardian Protection

Hi Taimur,
Thanks so much for taking the time to share 5-star customer feedback! I'm glad to hear that customer service has been helpful when needed. Have a safe day with Guardian Protection!

Mar. 24th, 2020

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Verified Customer

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anonymous Pittsburgh, PA

So far it works very well. The people who were putting in the alarm system were very helpful. I would say the voice coming through is very soft and hard to hear.

5 years ago

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Verified Customer

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Ray Bradenton, FL

They told me they would be here Saturday to put my doorbell in and I was told to just wait until Monday. They never called me on Saturday and I waited on Monday and they didn't show up. I called them and they said they'd be there but there was a lady that called back so I have yet to put it in.

5 years ago

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Verified Customer

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Tristan Dallas, TX

They are really flexible and helpful. It's all really nice and integrates with things very nicely. It's easy and there's an app to control all of my security system.

5 years ago

Reply from Guardian Protection

Hi Tristan,
Thank you for being a 5-star customer! It's great to hear you are taking advantage of the smart home security features like the phone app for everyday convenience.

Mar. 20th, 2020

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Verified Customer

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Scott

It was being offered through our home builder. They were very responsive and their service technicians were very knowledgeable. It is very easy to use. I can use a lot of it from my phone.

5 years ago

Reply from Guardian Protection

Hi Scott,
Thank you for including Guardian Protection in your new home build! It's great to hear the smart home security features like the smart-phone app are providing you the peace of mind and convenience you deserve.

Mar. 18th, 2020

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Verified Customer

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Amy Delp North Royalton, OH

I like the idea- but the service and process related to my new home was not good. I was sold wiring and speakers to use my own receiver. Nothing was labeled, I was told the person that came to my home was not allowed to hook anything up to my equipment. So my take is I was sold this install and no one help set anything up. No written instructions on the actual guardian security. Expected to remember and I don't trust that they even told me everything that I needed.

5 years ago

Reply from Guardian Protection

Hi Amy,
Thank you for taking the time to share helpful feedback on your customer experience. After seeing your review I had a supervisor named Ian to reach out and I've been advised he help schedule a service call for your speakers and negotiated a credit on the account. Please let us know if we can be of further assistanace and thank you for your continued business.

Mar. 17th, 2020

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Verified Customer

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BD

It started out poor because of the existing equipment I had, but after several rounds of tech support and troubleshooting, Guardian did the right thing by their customer

5 years ago

Reply from Guardian Protection

Hello,
Thank you for sharing an honest and helpful customer review. I'm so glad to hear tech support was able to take care of your problem and make sure you feel the peace of mind a professionally monitored security system can bring.

Mar. 5th, 2020

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Verified Customer

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April Bennett

Confusing. I had to call and try to cancel the bill and the service on my old home 3 times. Now that it is finally cancelled, I still can't get a bill for my new house because a keypad was never installed on my front door, which is something in the contract, and, a rep told me on my 1st bill, whenever they actually give it to me, there is a charge of over $400 that I do not know what it is for.

5 years ago

Reply from Guardian Protection

Hi April,
Thank you for taking the time to share helpful customer feedback. I do see a representative named Ken has a follow-up action on your account to make sure these billing discrepancies are addressed.

Mar. 5th, 2020

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Verified Customer

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Jose Mejias

Very good service... Really I do not like any vendor push e to write because their requirements. I feel this is un fair... you have a good roduct do not these that....

5 years ago

Reply from Guardian Protection

Hi Jose,

Thank you for providing helpful feedback on your customer experience. We appreciate your business very much.

Mar. 5th, 2020

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Verified Customer

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Scott

The customer service has been pretty available. We had a smoke detector go off and they called within ten seconds. They have attention to detail and are responsive.

5 years ago

Reply from Guardian Protection

Hi Scott,
Thanks so much for sharing a 5-star customer experience. We are proud to offer a less than 20 second average response time on alarms and it's great to hear you are taking advantage of the 24/7 smoke detector monitoring.

Mar. 3rd, 2020

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Verified Customer

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Cynthia Valrico, FL

I don't really use the support too much. The system is very smart. I really like it. With the app you can see anywhere and you can check everything on your cell phone.

5 years ago

Reply from Guardian Protection

Hi Cynthia,
Thanks so much for providing 5-star feedback on your security equipment! Guardian Protection is dedicated to helping to protect your world every day with award-winning home security monitoring.

Mar. 3rd, 2020

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Verified Customer

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Anonymous San Antonio, TX

I don't find them to be as responsible or as responsive as I would like them to be. I feel that the work they performed in my home when they were installing equipment was below par. In fact, they failed to install some of the equipment and still it isn't installed and I felt that their business practices are deceptive. I can buy the same security equipment at RadioShack.

5 years ago

Reply from Guardian Protection

Hi there, I'm sorry to hear you did not have the best installation experience. We take your feedback seriously and want to be sure your security system is working at 100% so please private message your address of services here and we will be happy to help.

Mar. 3rd, 2020

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Verified Customer

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Clint Walker

Better sales reps. Hard to get someone out to my house to help setup. Then I still haven't heard anything back from sales rep for my coupon for two month sale so I've been paying full price. I want to cancel contract and find another monitoring service with no contract or self monitor

5 years ago

Reply from Guardian Protection

Hi Clint,
Please private message your address of services here so we can have that sales issue researched for you. Thank you!

Feb. 26th, 2020

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Verified Customer

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Mavis Kalo

Poor. The only experience that was good so far was the installation representative. I was called for weeks regarding installation when I should have been allowed to call when I was ready. It didn't show customer attentiveness it showed a money hungry company. After installation I called to find out my safe password and spoke to a rude customer representative should have clearly seen from my record that I was a new customer and obviously didn't know what the information was that's why I was calling. I received my first bill 4 days after installation when most company's provide the first bill a month after starting service. I'm being charged for a paper statement and the alternative is to be put on autopay. The paper statement doesn't even have a due date on it which leads to confusion for a new home owner. This whole process has been sad from beginning to end and upon the 3rd year of service which I set on my calendar, I will gladly close this account and change to a more reputable security company who puts the concerns of its customer before its money hungry ways. Hopefully the company fails before the 3 year point because this kind of service can't be sustainable for very long.

5 years ago

Reply from Guardian Protection

Hello Mavis,

I'm sorry to hear you are unhappy with the customer experience; we would like to coach the representatives involved if you could please private message your address of services here. Thank you for the feedback.

Feb. 26th, 2020

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Verified Customer

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anonymous

They send me notifications when the alarm is armed, disarmed, batteries are low, or any problems with the system. It's easy to set from your phone or at place of business.

5 years ago

Reply from Guardian Protection

Hello,
Thanks for taking the time to review the benefits of a monitored security system with Guardian Protection! We are proud to be your security provider and look forward to providing you additional peace of mind each day.

Feb. 24th, 2020

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Verified Customer

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Stephanie

I had some initial concerns with the set up of my guardian services. I had problems with the motion detector. Only feedback that I have is that if there's a new sales person they need to be partnered with a more experienced sales person to help with the overall process.

5 years ago

Reply from Guardian Protection

Hi Stephanie,

Thank you for choosing Guardian Protection for your security needs and taking the time to share helpful feedback on the sales process. We are always happy to help answer any questions you may have!

Feb. 24th, 2020

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Verified Customer

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Teresa

Never experienced any failure with their equipment. They are always responsive and helpful. I think it's a little pricey compared to some of the others out there on the market.

5 years ago

Reply from Guardian Protection

Hi Teresa,

Thank you for sharing honest feedback on your customer experience; Guardian does attempt to stay competitive with our pricing while providing award-winning security monitoring. Have a safe day with Guardian Protection!

Feb. 6th, 2020

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Verified Customer

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Steve

I've never had any problem with their equipment ever since they installed it twenty years ago. Every time you call them they are right on target with everything you ask.'

5 years ago

Reply from Guardian Protection

Hi Steve,

Thank you for being a 20+ year customer! We love hearing 5-star feedback like this from our tenured customers and we appreciate your continued business.

Feb. 6th, 2020

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Verified Customer

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James

I've called a couple of times and both times I've gotten good answers and they were correct the first time. I've had no problem except to replace one battery.

5 years ago

Reply from Guardian Protection

Hi James,

Thank you for taking the time to share 5-star customer feedback! It's great to hear customer support has been helpful when you needed us and know that Guardian Protection will work hard to every day to protect your world.

Feb. 6th, 2020

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Verified Customer

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Jose m G'mez

I have been with guardian from 2014.Two years ago l upgrade the system with two cameras .I suggest Guardian to offer at least 4 camera system for under $50.00 a moth to be more competitive in the market.

5 years ago

Reply from Guardian Protection

Hi Jose,

Thank you for providing great customer feedback as this will give us some food for thought when evaluating our pricing. Have a safe day!

Feb. 6th, 2020

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Verified Customer

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Bob

Coverage is terrific no problems with system or response. Should not charge customers for paying their bills through their own bank's bill pay system and try to force them to use your payment options."

5 years ago

Reply from Guardian Protection

Hi Bob,

Thank you for being a valued member of the Guardian Protection family! We appreciate your feedback as it will help us improve the customer experience.

Feb. 6th, 2020

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Verified Customer

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Anonymous Davenport, FL

When I call them they answered and did what I needed them to do. And they set up the bill electronically. I like that you can control the system from anywhere.

5 years ago

Reply from Guardian Protection

Hello,
Thank you for taking the time to share 5-star customer feedback! It's great to hear the smart security features like the free smartphone app are bringing you everyday convenience.

Jan. 27th, 2020

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Verified Customer

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Fred Erie, PA

Lately we've had a few troubles, but usually customer service is very good. They didn't go up in price until just recently. Now it's pretty expensive compared to what's out there now

5 years ago

Reply from Guardian Protection

Hi Fred,
Thank you for taking the time to share helpful customer feedback. Guardian Protection does attempt to keep our price increases as low as possible while providing award-winning security monitoring. Typically you'll see a less than $2 increase, but if we can be of further assistance with the bill please message us here.

Jan. 27th, 2020

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Verified Customer

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Mike Conway, SC

Always get a response when I call and they're willing to assist. I think they should work on the keypad to get it to work a little better - sometimes it goes off for no reason.

5 years ago

Reply from Guardian Protection

Hi Mike,

Thank you or providing helpful customer feedback! I'm glad to hear the quick response times on alarms is providing you peace of mind. We would be happy to help with any technical questions on the keypad, please call us at 1-800-PROTECT or message here!

Jan. 27th, 2020

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Verified Customer

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Doris

If your alarm does go off they do make a point of trying to contact you. If I do set off alarms they do call ran away to make sure everything's okay. I've had no problems with Guardian.

5 years ago

Reply from Guardian Protection

Hi Doris,

Thank you for reviewing your customer experience with Guardian! It's great to hear the security system is working out well for you and we are always happy to answer any questions!

Jan. 27th, 2020

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Verified Customer

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Chelsa Indianapolis, IN

The equipment is great but I think it is a little high in the price but I do feel safe at home. Every issue I've ever had was taken care of by customer support and they've always answered my questions.

5 years ago

Reply from Guardian Protection

Hi,
Thank you for providing great customer feedback! I'm glad to hear the equipment and professional monitoring is providing you peace of mind! Have a safe day with Guardian Protection.

Jan. 23rd, 2020

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Verified Customer

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Patrick & Monika Gilliard

When we were setting up our wires for internet, tv, security system, etc I think we were encouraged to receive some things we did not need. Our lack of knowledge may have been taken advantage of. .

5 years ago

Reply from Guardian Protection

Hi Patrick & Monika,

Thank you for choosing Guardian Protection. Please message back here if we can help explain any of your features or purchases further.

Jan. 14th, 2020

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Verified Customer

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Matthew Pittsburgh, PA

The technician that came to install the system was very nice but I've had technical problems with the equipment and customer service says it should be working but the doorbell is not working. It is nice being able to control it from your phone.

5 years ago

Reply from Guardian Protection

Hi Matthew,

Thank you for taking the time to review your customer experience. Please call 1-800-PROTECT or message here if we can help with technical questions, thank you!

Dec. 30th, 2019

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Verified Customer

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Thomas

They are pretty good and the equipment is really good. The only thing is that it works with the internet and if you have Optimum, which isn't really a good cable company, it's not really accurate.

5 years ago

Reply from Guardian Protection

Hi Thomas,

Thank you for sharing helpful feedback on your customer experience. Guardian Protection is proud to help protect your world every day!

Dec. 26th, 2019

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Verified Customer

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William New Braunfels, TX

They're very responsive and very polite and very courteous. The system is very modern and up to date and it's effective. They have excellent customer service.

5 years ago

Reply from Guardian Protection

Hi William,

Thank you for sharing a 5-star customer experience! I'm glad to hear you are enjoying the security system and Guardian Protection thanks you for your business.

Dec. 26th, 2019

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