Guardian Alarm Company Reviews

Hard sell to avoid cancelling service that was not under contract. As a result my recently widowed forgetful elderly friend wound up signing a one year service agreement. When I found out about this she tried to cancel. They give only three days to cancel. The date of new service started on June 1. She called on June 3. They refused to agree to cancel since she had signed the contract early May. They offered to reduce monthly fee by $10 if she stopped video monitoring (that she doesn’t have set up). She is paying about 50% more than I am with Guardian Alarm. My home is twice the size. Talk about taking advantage of an elderly, mourning African-American. Once my contract expires I am cancelling my service and have already spoke with several friends who will do so, as well.

We have been Guardian Alarm customers for many years after they took over ownership from Cincinnati Bell but we hardly heard a peep from them until last year when they sent us a letter saying we qualified for an upgrade to our system and would be able to get special pricing. We called, the salesperson came and pitched a system with upgraded features but not only was the up front cost $500 to $1,000 but our monthly rate would double. After getting a couple of more estimates we decided to to go with a different provider that was half the monthly cost of Guardian. I called to cancel our service in the Sept/October 2018 time frame and told them we we're switching but they kept trying to send me to a retention specialist. I finally just sent them a cancellation notice through their website message/question board explaining that I was not happy and terminating my service. I never did hear back from them. Come 2019 and I find they are still billing my credit card for a monthly fee. On January 11th I call them to complain, cancel service and ask for a credit but once again customer service says they cannot cancel without having me talk to a retention specialist so after waiting on hold for about 25 minutes they tell me they are busy and will call me back so I leave my information. No one calls me back until two and a half weeks later upon which I explain everything again and they finally agree to cancel my service but will not give me back credit for any prior billed months because they did not have a record of my calling in the Fall of 2018. They said only their billing department could give a credit so they transfer me to them but they were not authorized to give any credit either and told me I was still being charged because I had to give them a thirty day notice to cancel. A credit back to the original time I called and notified them would have been less than $100 but instead I now have to write a negative review and get in touch with the Better Business Bureau. Lousy customer service led to this and I would now never recommend them to anyone.

it is a big mistake i switched to guardian alarm from day one the sales man gave me false info i found out after they install the system then i was stuck with there contract i was with ADT FOR over 23 years no problem i made a mistake while paying my bill through bill pay bank of america i paid $9,600.00 instead of $96.00 i have been waiting over 2 weeks to get my money back i dont have my money yet the manger never answer the phone or return my call back