Frontpoint: Read 3,201 User Reviews From Real Homeowners

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Verified Customer

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Pablo

The device that was sent to me repeatedly says "low battery". It takes a couple of days before I can hear back from somebody.

5 years ago

Reply from Frontpoint

Thank you for sharing this feedback with us. We would like the opportunity to look into your account and make this situation right. At your earliest convenience, could you please private message us with the name on your account? Thanks again and we hope to hear from you soon.

Jan. 18th, 2019

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Verified Customer

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Lina Tampa, FL

I requested a key chain button and I requested it twice and it was never sent so I was not happy with that.

5 years ago

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Verified Customer

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Rob

Every time I've called in I've got a human being and they help with every issue so far.

5 years ago

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Verified Customer

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David Winter Springs, FL

Every time I've called the customer support, they've helped resolve my problems.

5 years ago

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Verified Customer

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Bonnie

Great response time. Easy to install.Helped me walk through installing and the setup.

5 years ago

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Verified Customer

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Kuntcheramen Khafra

The customer service is impeccable. The system works well and the mobile app is convenient.

5 years ago

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Verified Customer

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Carl Dublin, CA

I chose frontpoint because it was wireless. I've never really had a problem with their equipment.

5 years ago

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Verified Customer

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Edward Maple Valley, WA

We're still tweaking the system to try to figure out what's best for us. Customer support is there when we need them.

5 years ago

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Verified Customer

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Charles Nacoochee, GA

It's easy to use and works well. Customer service answers and are very friendly.

5 years ago

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Verified Customer

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Renata Dayton, OH

I chose it because of the price point. It seems to work well and it was easy to install.

5 years ago

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Verified Customer

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Brent

Great customer service, the camera occasionally has trouble connecting to the internet

5 years ago

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Verified Customer

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Dan Anderson

I feel they can communicate more and they can check up on thier clients to make sure there alarms are working.

5 years ago

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Verified Customer

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Henry Calderon Jr

Equipment is reliable but the service for monitoring when alarm went off they did not even call or dispatch anyone

5 years ago

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Verified Customer

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John Reston, VA

Its a great system! The automation aspects are wonderful. Better Alexa integration would be great.

5 years ago

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Verified Customer

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Gerald Ronan Redwood City, CA

great customer service. The people I talk to are professional and calm when talking on the phone.

5 years ago

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Verified Customer

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Donna Louisville, KY

It's easy to operate and if you have any questions, just call. It's easy installation.

5 years ago

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Verified Customer

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Joni Lumberton, TX

They're quick to respond and quick to help. I feel like maybe they could be mounted better than with double sided tape.

5 years ago

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Verified Customer

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Tim Gretna, VA

I've had an issue with one sensor and it has yet to be resolved for about nine months. The equipment was easy to install.

5 years ago

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Verified Customer

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Paul Oakland, MD

It's extremely easy to work with and they've always answered every one of my questions.

5 years ago

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Verified Customer

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David Gainesboro, TN

The only problem I had was with the matter of time that it took to get a different unit.

5 years ago

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Verified Customer

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Prasad Phoenix, AZ

I don't have any issues with the equipment and they're very helpful and knowledgeable.

5 years ago

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Verified Customer

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Terry Corbin, KY

They wanted to charge us more than what we got and actually needed. It's an easy set up.

5 years ago

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Verified Customer

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Anonymous Gainesville, FL

I wish the price would be a little cheaper. Customer service is always available.

5 years ago

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Verified Customer

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jeremy Olean, NY

service is great. the price is a little high for the service monthly but some other companies do not charge monthly.

5 years ago

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Verified Customer

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Srilekha Durham, NC

They are quick in resolving issues. I don't think they have as smart of technology as they can have.

5 years ago

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Verified Customer

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Richard Warminster, PA

I was having a little bit of difficulty connecting something and I called them and they helped me.

5 years ago

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Verified Customer

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Stephen Arnold, CA

The customer service has been responsive and prompt. It's been problem free so far.

5 years ago

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Verified Customer

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Austin Rives, TN

Anytime I had a question, they're always quick and thorough. The system had easy installation.

5 years ago

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Verified Customer

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Maximo Mejia Hollywood, FL

So far very good. Fortunately I am not proved my system because haven't has any issue, but is working perfect!

6 years ago

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Verified Customer

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Thomas R. Knupfer Jr. Derby, NY

Ease of getting equipment. Customer service is very poor at best. Gentlemen who signed me up had no problem taking my money,but failed to send me the right equipment that was agreed upon when signing up.

6 years ago

Reply from Frontpoint

Thank you for taking the time to bring your concerns to our attention. One of our Support Supervisors will be reaching out to address your concerns in detail and make sure you are completely taken care of moving forward. Thanks again and we look forward to speaking with you soon!

Nov. 8th, 2018

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Verified Customer

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Lisa Haynes Land O' Lakes, FL

Good customer service. Equipment has worked well. The system is pretty easy to install.

6 years ago

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Verified Customer

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Paul

They are responsive. Have a pretty good app to help with running the security system.

6 years ago

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Verified Customer

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Martha McIntyre Toledo, OH

Video camera technology seems not as high quality as the rest of the system. Picture is good, set up was clunky.

6 years ago

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Verified Customer

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Dana Richmond Hill, GA

Our experience has been great. They could improve on the directiosn to set everything up.

6 years ago

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Verified Customer

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Hillis St Louis, MO

They call me right away. It's accurate. I'm satisfied with the service right now.

6 years ago

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Verified Customer

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Thomas Conway, SC

They've done a pretty good job but I can't reach them on their main contact number, but if I go to myfrontpoint.com the problem is resolved.

6 years ago

Reply from Frontpoint

We appreciate you sharing your experience with us and ask that you please let us know if you ever need anything moving forward!

Oct. 31st, 2018

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Verified Customer

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Hung Riceville, TN

I like that it's wireless, it's very convenient. It's easy to put on and operate as well.

6 years ago

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Verified Customer

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Lloyd Indio, CA

Not state of the art equipment, but it's pretty good. They've also always been very responsive and professional.

6 years ago

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Verified Customer

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Gail Carmichael, CA

Customer service has worked with me pretty well. They helped me solve some issues I had when I first put the system in.

6 years ago

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Verified Customer

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Vivian West Palm Beach, FL

Customer service contacts me when I need and when I don't need it. They're fantastic.

6 years ago

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Verified Customer

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Pat Helmey Guyton, GA

Prompt courteous service. When we have had an issue customer service was extremely helpful.

6 years ago

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Verified Customer

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Chris Naismith

So far so good. A few problems with the connection between my phone and arming and disarming the alarm however

6 years ago

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Verified Customer

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Anonymous Guntersville, AL

Everytime I've called they've been able to help me. Their equipment as far as I can tell everything works.

6 years ago

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Verified Customer

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Christian Parsons, KS

The whole set up process is pretty easy. It all seems to be working well and it all goes off whenever it needs to be.

6 years ago

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Verified Customer

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Jason

The equipment was very easy to set up and use. Customer service is also very fast and timely.

6 years ago

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Verified Customer

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Aaron

Frontpoint was very fast to call when there was an alarm that was tripped. The equipment setup and use is very easy.

6 years ago

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Verified Customer

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Jordan

The equipment is working and customer service was very helpful when setting up the devices.

6 years ago

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Verified Customer

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Richard

Frontpoint always responds to the alarm. Also the equipment is easy to use and install.

6 years ago

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Verified Customer

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Kayla Griffith

I love setting alarm but still can't figure out how to set when I am at home going to bed from the inside

6 years ago

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Verified Customer

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Dan and Becky Cooke

Helpful setup and whenever we call for questions the customer service helps us immediately

6 years ago

Frontpoint Reviews