Fort Knox Security: Read 254 User Reviews From Real Homeowners

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Verified Customer

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David Plano, TX

Very responsive to our questions and needs

3 years ago

Reply from Fort Knox Security

We are here for you, David! Thank you for the 5-star review!

May. 27th, 2021

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Verified Customer

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McGregor McKinney, TX

Customer servie, technical knowledge and equipment

3 years ago

Reply from Fort Knox Security

Thank you for the great rating! We strive for the best service and equipment when it comes to taking care of you!

May. 27th, 2021

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Verified Customer

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JoAnna Sanchez San Antonio, TX

Great security thus far & always available when I call.

3 years ago

Reply from Fort Knox Security

We are always here for you, JoAnna! Your safety is our priority!

May. 27th, 2021

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Verified Customer

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Curtis Liverpool, TX

Great service and outstanding monitoring

3 years ago

Reply from Fort Knox Security

We love serving our clients to the best of our ability, Curtis! Thank you for the 5 stars!

May. 27th, 2021

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Verified Customer

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Richard Sanchez Boerne, TX

Good service and pricing just good practice in Customer

3 years ago

Reply from Fort Knox Security

Thank you for the 5 stars, Richard! Our customer service is something we are proud of!

May. 20th, 2021

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Verified Customer

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Pat Salazar San Antonio, TX

Very attentive and quick to call on events.

3 years ago

Reply from Fort Knox Security

Thank you, Pat! We try our best to be available when you need us!

May. 20th, 2021

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Verified Customer

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Pritam Mulay Katy, TX

Their equipment is poor quality failed within a year. Have been using ADT for several years never had any equipment failure.

3 years ago

Reply from Fort Knox Security

Sorry about your experience with our equipment, Pritam. ADT is an authorized dealer of alarm. com products, which is the same equipment we use for our security systems.

May. 21st, 2021

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Verified Customer

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D. Lusty Irving, TX

Alarm system is tops, customer support is great

3 years ago

Reply from Fort Knox Security

Thank you, D. We have the best security systems, customer support, and customers. :)

May. 18th, 2021

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Verified Customer

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Anonymous Irving, TX

Security is fine. The payment was changed to credit card to checking account not approved by me

3 years ago

Reply from Fort Knox Security

Sorry to hear about this change. Please call us (469)907-1550 so we can get this fixed for you.

May. 18th, 2021

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Verified Customer

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William Stevens Denton, TX

For some reason I can not play Saved Video form the garage camera.

3 years ago

Reply from Fort Knox Security

Sorry you are having this issue, William. If you call us at (469)907-1550, we will help you get this fixed ASAP.

May. 18th, 2021

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Verified Customer

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Jim Cook Montgomery, TX

Competitive price, fast service, no issues.

3 years ago

Reply from Fort Knox Security

Thank you, Jim. Love hearing from our great customers.

May. 18th, 2021

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Verified Customer

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Billy Conroy Keller, TX

Cameras at the shop have never. Have had them check with no help. Try to blame at the internet but everyone elses cameras work

3 years ago

Reply from Fort Knox Security

Sorry to hear about your camera issues, Billy. Please contact customer support (469)907-1550
and we will make sure your cameras are up and running in no time.

May. 18th, 2021

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Verified Customer

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Daniel Salinas Houston, TX

Price is primary reason I choose them over competition

3 years ago

Reply from Fort Knox Security

Thank you, Daniel.

May. 18th, 2021

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Verified Customer

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Jennifer Correa Granbury, TX

It’s been great so far no problems great service

3 years ago

Reply from Fort Knox Security

Thank you, Jennifer. Welcome to the Fort Knox Family.

May. 18th, 2021

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Verified Customer

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Mitchel harper Mc Kinney, TX

Great value. Always professional and responsive.

3 years ago

Reply from Fort Knox Security

We love hearing from our great customers. Thank you, Mitchel!

May. 7th, 2021

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Verified Customer

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Virginia Walker San Antonio, TX

Great customer service, professional installation

3 years ago

Reply from Fort Knox Security

Thank you so much, Virginia.

May. 8th, 2021

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Verified Customer

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Charles Mitchell Fort Worth, TX

So far excellent 👌 response time very quickly

3 years ago

Reply from Fort Knox Security

We love reading excellent reviews, from our excellent customers. Glad you are pleased with our services, Charles.

May. 7th, 2021

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Verified Customer

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Clara Whitfield Mesquite, TX

Excellent customer service with Followup

3 years ago

Reply from Fort Knox Security

Clara, we can't thank you enough for the great review. We truly believe we have the best customer service reps in the security business.

May. 7th, 2021

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Verified Customer

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Scott Schoultz Crosby, TX

Not good at all. The tech that installed the cameras literally was the laziest person I’ve ever met. Did horrible work.

3 years ago

Reply from Fort Knox Security

We are so sorry to hear about your experience, Scott. Can you please reach out to customer service (469-907-1550) so that we can make this right.

May. 7th, 2021

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Verified Customer

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Jimmy Thomas

Good experience nice work, customer service very good, monthly payment is okey

3 years ago

Reply from Fort Knox Security

Glad you had a good experience, Jimmy.

May. 7th, 2021

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Keri Crabtree Humble, TX

The tech was very knowledgeable and professional. It didn’t take long for him to set up the alarm.

2 years ago

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Nicole Denekamp Carrollton, TX

On time…. Good communication ....answered all questions knowledgeably…. Explained things very well.

2 years ago

Reply from Fort Knox Security

Thank you Nicole!

Jul. 15th, 2022

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Sandra rankin San Antonio, TX

The technician that came out was awesome he was very helpful and explained everything for me step or step

3 years ago

Reply from Fort Knox Security

Our technicians are the best! We're glad you received excellent care, Sandra.

Mar. 31st, 2021

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Bryanc Houston, TX

Exceptional service, he explain all details and any questions i have. I really appreciate his patience too.

3 years ago

Reply from Fort Knox Security

We're so glad you experienced our exceptional customer care! We are here for you, Bryan.

Mar. 20th, 2021

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Goomey Mansfield, TX

Technician was Outstanding! Easy to communicate with and he gave us easy to follow instructions. Happy Customer 😎

4 years ago

Reply from Fort Knox Security

Thank you Goomey.

Jan. 15th, 2021

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Lanvy Tran Allen, TX

5-star and above. Chris and Jesse, you guys are awesome. Love our security system, exceptional customer service. A+++

4 years ago

Reply from Fort Knox Security

Thank you!

Aug. 12th, 2020

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Melissa Boerne, TX

They came out the next day for the install and Barrett was AMAZING!!! I will refer them to everyone I know.

4 years ago

Reply from Fort Knox Security

Thank you!

Aug. 12th, 2020

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Kristina Hillis Houston, TX

Everyone was so helpful and the technician was awesome! The prices and deals they offer beat all of the competitors!

4 years ago

Reply from Fort Knox Security

Thank you!

Aug. 12th, 2020

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Raul leon Spring, TX

Excellent Service! Technical knowledge of Charles and dedication to details and finish was outstanding!

5 years ago

Reply from Fort Knox Security

Thank you!

Aug. 12th, 2020

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Renee San Antonio, TX

Friendly and helpful customer service. Jason, the technician, was professional, capable, and excellent.

5 years ago

Reply from Fort Knox Security

Thank you!

Aug. 12th, 2020

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Rob Austin, TX

Excellent installation experience.This company is efficient does and everything it can to help the customer.

5 years ago

Reply from Fort Knox Security

Thank for the review Rob!

Aug. 18th, 2020

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Ed Hart Rowlett, TX

The Technician was very knowledgeable and professional. First impression is this is a well managed operation.

5 years ago

Reply from Fort Knox Security

Ed, thank you for leaving us a 5-star review. We hope you're enjoying your newly installed security system.

Aug. 28th, 2020

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L. Higgs Tomball, TX

Chris came and installed our system. He was such a joy to be with and was efficient and informative!

5 years ago

Reply from Fort Knox Security

We are glad to hear that Chris was able to get your security system installed with efficiency! We hope you are loving your Fort Knox Security system and appreciate your 5 star review

Aug. 28th, 2020

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Kay Pearland, TX

Great value and service! Our monthly rate is much lower than ADT and our installation experience was excellent.

5 years ago

Reply from Fort Knox Security

Kay, thank you for your 5 star review!

Aug. 28th, 2020

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SYED NADEEM ZAIDI Denton, TX

Dictation came over Sean horrible had to reschedule with another one salesperson promised things that didn't exist talk to supervisor could not do anything extra for inconvenience lost my business forever one want to deal with a company who can't afford to lose $300 to satisfied customer

5 years ago

Reply from Fort Knox Security

Hey Syed. Thank you for your input. We always srtive for the best customer service possible. We do our best to provide low cost services. However, there is a limit on the amount of free equipment we are able to give to each customer. At the end of the day, we have to have enough revenue to keep our doors open. We are sending this to the Service Manager to see if there is anything else we can do. You should hear from us shortly.

May. 3rd, 2019

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Myra Rancher Arlington, TX

Evan was wonderful! Very professional!! He was very patient and explained everything thoroughly!! Thank You

6 years ago

Reply from Fort Knox Security

Myra,
Thank you for leaving us a 5 star review! We hope you are enjoying your new home security systems!

Aug. 28th, 2020

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Marco Uribe Houston, TX

The tech was very helpful. He did everything really professional and he helped with everything I needed.

6 years ago

Reply from Fort Knox Security

Thank you Marco!

Sep. 3rd, 2020

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Butch Hupp Austin, TX

Absolute worst company/salesman I ever had the misfortune to come in contact with! Said one price online, then quoted another when they installer got here, and called salesman to get lower price, but still was over 50% higher than first quoted. When I turned down the service the salesman got very irritated and rude. Will never use this company.

6 years ago

Reply from Fort Knox Security

Thank you!

Sep. 3rd, 2020

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Samf Pompano Beach, FL

I have Fort Knox and I am very happy with this product. I have not had any break ins or intrusion since I had Fort Knox.

3 years ago Edited August 3, 2022

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Verified Customer

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bob Anna, TX

seems like a good company and staff seems well informed

3 years ago

Reply from Fort Knox Security

Our courteous and trained staff are here for you, Bob!

May. 20th, 2021

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Verified Customer

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Joseph Lopez San Antonio, TX

Systems are running with a 8-12 minute delay and hasn’t updated.

3 years ago

Reply from Fort Knox Security

Sorry you are running into this issue, Joseph. Please call (469)907-1550 and customer service will work out this issue for you.

May. 18th, 2021

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Verified Customer

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Sakyia Tarver Arlington, TX

Very knowledgeable, customer service is on point

3 years ago

Reply from Fort Knox Security

Thanks a ton, Sakyia.

May. 18th, 2021

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Verified Customer

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David Houston, TX

Very easy installation. Tech was extremely knowledgeable.

3 years ago

Reply from Fort Knox Security

Thank you, David.

May. 18th, 2021

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Verified Customer

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Staci Blakemore Desoto, TX

I really don't I received my alerts in a timely manner

3 years ago

Reply from Fort Knox Security

Thank you, Staci.

May. 8th, 2021

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Verified Customer

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Joseph Ingram Crandall, TX

I think that's wrong that you can't pay for the whole year at one time you got to pay month by month

3 years ago

Reply from Fort Knox Security

Sorry to hear about your experience, Joseph. You are able to pay your equipment off, but our alarm monitoring service has to be charged monthly. Aside from that fact, we hope you are enjoying Fort Knox Security.

May. 7th, 2021

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SONIA OVIEDO San Antonio, TX

Installer did a fantastic job he took his time and answered all questions we had.

2 years ago

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Nessa Valadez Dallas, TX

The set up for the system went great ! Joe did an amazing job ,was very professional and friendly!

3 years ago

Reply from Fort Knox Security

Thank you, Nessa. Thank you for sharing your great experience with us.

Jun. 15th, 2021

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Tetyana Rosiek North Richland Hills, TX

Tech did a great job . He explained everything we needed to know and did the job in record time.

3 years ago

Reply from Fort Knox Security

Thank you, Tetyana. Happy we could get your home security system set up efficiently.

Jun. 8th, 2021

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Susan J Houston, TX

Everything was great, the only thing I wished they would have done was leave written instructions for the keypad

3 years ago

Reply from Fort Knox Security

Glad to hear you had a great experience, Susan. Please reach out to customer service (469)907-1550 and we would love to give you the instructions you need to properly work your home security system.

May. 7th, 2021

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ken arndt Round Rock, TX

Did a good job, professional and went the extra mile to make sure all was correct.

3 years ago

Reply from Fort Knox Security

Thank you Ken!

Feb. 1st, 2021

Fort Knox Security Reviews