Fort Knox Security: Read 254 User Reviews From Real Homeowners

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Robert G Houston, TX

Our system was installed by Enrique yesterday. installation took longer than he wished but it was because of his patience dealing with a couple of old folks who are hard of understanding. so far we are pleased with our experience with Fort Knox. All our questions were answered to our satisfaction. Thank you

5 years ago

Reply from Fort Knox Security

Robert,
We are thrilled to hear that Enrique was able to get your security system installed and did so with patience. Thank you for choosing Fort Knox.

Aug. 28th, 2020

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Gary Gilson Sugar Land, TX

I signed up with Fort Knox in March 2012, and have used them ever since. When I bought my new home, I selected Fort Knox again. If it ain't broke, don't fix it! Of course I did get the latest technology upgrades. Installation/switchover personnel were on time, professional and made sure I got set up correctly and quickly!

5 years ago

Reply from Fort Knox Security

Gary,
Thank you for you being a loyal customer to the Fort Knox brand. We hope you are enjoying your newly upgraded technology features and hope to keep you on as a customer for more years to come! We appreciate your 5 star review

Aug. 28th, 2020

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Jimmie L Crenshaw II

I terminated my security monitoring with ADT about 6 years ago, decided to reactivate ADT and agreed to get going the next day. I decided to shop around for better offers and found Fort Knox Security. I liked their offers and decided to go with Fort Knox.

6 years ago

Reply from Fort Knox Security

Thank you!

Sep. 3rd, 2020

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Arooj Naeem

Fort Knox Security has truly fortified my home's safety. The robust security system, coupled with professional monitoring, ensures a secure environment, and the easy-to-use mobile app adds convenience to managing my home security.

11 months ago

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Barbara Fraticelli Helotes, TX

We researched many companies prior to deciding on Fort Knox; we found the to have the most comprehensive solution for our security needs. Our system was installed few days ago; the technician arrived on time, assessed the situation and proceeded with the installation. He answered all our questions and explained the features of the new system. We are very satisfied.

2 years ago

Reply from Fort Knox Security

Thank you so much for the great review Barbara!

Jul. 15th, 2022

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Verified Customer

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Sara Belton, TX

The sales and installation team was great! However, the system promised is not meeting our needs. I have been waiting for a callback to resolve a major issue for well over a month. Not happy at all.

3 years ago

Reply from Fort Knox Security

Sorry to hear about your experience, Sara. Can you please elaborate further on what major issue you are having? You can call support directly at (469) 907-1550, and we can have a tech look further into your issues and make sure all your needs are met.

May. 27th, 2021

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Verified Customer

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Dennis Weatherford, TX

They kept showing I was late on my monthly payment when it was set up for auto pay on day one the only way I could stop this from appearing late was to take if off of auto pay and pay it when the due date says

3 years ago

Reply from Fort Knox Security

Dennis, I'm sorry to hear about your payment issues. If you could call us at (469)907-1550, we would love to help you set up auto-pay for the correct date, and reimburse any late fees accrued due to any negligence.

May. 27th, 2021

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Verified Customer

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Stewart Plano, TX

Attention to detail on a consistent basis with knowledgable personnel handling all calls and inquiries 24/7

3 years ago

Reply from Fort Knox Security

Thank you for the great review, Stewart! We do our best to keep ourselves up-to-date on equipment and services in order to help you out at any time.

May. 27th, 2021

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Verified Customer

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prasanna Plano, TX

I dont have all the windows security proof and pay close to $32 . Its not bad but not good either. Had to get supplemental home security.

3 years ago

Reply from Fort Knox Security

Thanks for taking the time to leave a review, Prasanna. Please call us. We would love to add sensors to any of your missing windows and show you what separates us from our competitors.

May. 21st, 2021

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Verified Customer

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Ron Hall Kendalia, TX

Prompt, knowledgeable, professional service. Quick to respond to any questions. Very pleasant staff as well.

3 years ago

Reply from Fort Knox Security

Thank you, Ron. Customers like you are the reason we are the fastest-growing security company.

May. 18th, 2021

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Verified Customer

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Rebecca Keller, TX

Because they are a 5-star company! Their customer service department is extremely helpful and they don't dismiss you.

3 years ago

Reply from Fort Knox Security

Thank you, Rebecca. We take all security questions and concerns very seriously. Fort Knox is here for you!

May. 18th, 2021

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Verified Customer

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Jo Ann Smith Arlington, TX

The setup was fast. The system is easy to use especially the quick call back when system has been alerted.

3 years ago

Reply from Fort Knox Security

Thank you so much, Jo Ann. Our security services don't end after installation, welcome to the Fort Knox Family.

May. 18th, 2021

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Verified Customer

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Joseph lopez San Antonio, TX

Was told I would have three months free starting the service and didn’t happen. By second month I needed to pay, that just shows me not a company of its word.

3 years ago

Reply from Fort Knox Security

Sorry to hear about your experience, Joseph. Our technicians follow a high code of ethics and are trained to be as transparent as possible when providing the details of your security system agreement. Please reach out so we can fix this for you.

May. 7th, 2021

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Kimberly Mitchell Houston, TX

He was very professional and pleasant. He patiently answered all my questions and patiently instructed me on how to use the system. I felt comfortable and safe with him. Thank you.

3 years ago

Reply from Fort Knox Security

Thank you, Kim! If you need anything else please let us know.

Oct. 13th, 2021

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Marc Casper Spring, TX

Our technician was very friendly and explained everything in great detail. He made sure to ask if we had any questions before he finished up, and walked up through every step.

3 years ago

Reply from Fort Knox Security

Thank you, Marc! It's always great to hear how attentive our technicians are to the details!

Aug. 25th, 2021

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Daniela Rodriguez Garland, TX

Technician friendly, and did and great job with all the installation. Also Alex was very helpful He helped me with the best price and very friendly and he really seems like he care about customers..

4 years ago

Reply from Fort Knox Security

Thank you Daniela

Jan. 15th, 2021

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Michael Holmes Carrollton, TX

Very knowledgeable and forthright installation tech. Jesse was instrumental in helping me decide what was best for my personal setup. He was thorough and completed the installation in a timely manner.

4 years ago

Reply from Fort Knox Security

Thank you Michael!

Jan. 15th, 2021

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Stephanie Abey Pearland, TX

Charles the service tech was very professional and outstanding in customer service. He did not leave a mess and was very informative to the customer of everything that he was doing.

4 years ago

Reply from Fort Knox Security

Thank you Stephanie!

Jan. 15th, 2021

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Dung To Arlington, TX

I have signed up Alarm Security Monitor recently with Fort Knox and very happy with service: Low Rate ($15.95/month), and Free Installation. Joe, the technician performed the installation, was very professional and helpful.

4 years ago

Reply from Fort Knox Security

Thank you!

Aug. 12th, 2020

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Kevin , TX

Simply the best in every way. This place is #1 in every category. If you need an alarm system or need to activate/fix your alarm system or upgrade your alarm system this place is the place to call.

4 years ago

Reply from Fort Knox Security

Thank you!

Aug. 12th, 2020

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Dawn Rosario Waxahachie, TX

We were please with the response to have the system installed on the same day and up and running within a few short hours. The technician clearly explained the functionality of our system and was very professional.

4 years ago

Reply from Fort Knox Security

Thank you!

Aug. 12th, 2020

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Jay ,

Joe was the technician that came and evaluated and checked our system. He was completely professional and knowledgeable. If first impressions matter, we will have a long relationship with Fort Knox Security.

4 years ago

Reply from Fort Knox Security

Thank you!

Aug. 12th, 2020

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Kristina New Waverly, TX

Superior service from Daniel who arranged set up of our system. Allen seemed to be great when he came out for install but then I got the run around when trying to get my security certificate. Daniel was luckily able to take care of it for me.

5 years ago

Reply from Fort Knox Security

Thank you!

Aug. 12th, 2020

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Karen Ochoa San Antonio, TX

Jason our tech was so helpful and professional. Daniel was also wonderful and really worked to give us a great deal. Thank you to you both! I will be recommending this company!

5 years ago

Reply from Fort Knox Security

Thank you!

Aug. 12th, 2020

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Eugene Plano, TX

The install was quick, the system is new generation. I love the smart home features like panic button and smart thermostat. I would recommend this company to my friends. The installation was quick.

5 years ago

Reply from Fort Knox Security

Thank you for the kind words Eugene!

Aug. 18th, 2020

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Scott Nix Baytown, TX

The sales person told me that I was able to have 8 cameras for my house, with no problems,which ended up not being the case. I called and spoke to the manager, Seth, who stated that he would PERSONALLY handle my case and make sure that everything was good to go. There were problems with the install, and I never heard back from Seth again, despite his PROMISES that he would check back with me, and I put in repeated calls to speak to him.... crickets... nothing at all from Seth. It took over a week to complete the install. The technician was OUTSTANDING, very professional and kind. none of this was his fault in anyway. I would, however, recommend going with another company, as this one lacks communication skills, doesn't follow through on promises, and is very sub par as of this writing.

5 years ago

Reply from Fort Knox Security

Thank you for being patient with us as we have experienced on personnel changes. Also thank you for leaving us such a detailed review. We will be reviewing your comments with the team and hope to use this situation to grow and get better.

Aug. 18th, 2020

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Kary Richardson Boerne, TX

Jason was so sweet and kind. He was very knowledgeable and helpful. Also very professional. He did not try to sell us anything extra but listened to what we wanted. I will highly recommend Fort Knox. Thanks Jason!!!

5 years ago

Reply from Fort Knox Security

Thank you for the review!

Aug. 18th, 2020

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Lonnie Williams San Antonio, TX

Jason, our installer was very professional and courteous, He made the process simple and was done in no time. The rates seem to be the lowest in the market, we are very pleased.

5 years ago

Reply from Fort Knox Security

Lonnie,
We are glad to hear that Jason was knowledgeable and helpful! We hope you are enjoying your new security system for the lowest price!

Aug. 28th, 2020

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K S

We had an extremely knowledgable technician named Sean come out and set us up with exactly what we needed, no more, no less. We are very happy with the Fort Knox Security McKinney office.

5 years ago

Reply from Fort Knox Security

We are happy to hear that Sean was able to get your security system installed in alignment with you expectations! Thank you for taking the time to leave us a 5-star review!

Aug. 28th, 2020

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Katia Pacheco Arlington, TX

Great experience since the beginning with Fort Knox, got a great deal at an amazing price. The technician Jose was so informative and helpful. Definitely will be recommending Fort Knox as the best security company.

5 years ago

Reply from Fort Knox Security

Katia,
We are thrilled to hear that you got a great deal on your security system through Fort Knox. Thank you for leaving us a 5 star review!

Aug. 28th, 2020

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Samarra Miller Fort Lauderdale, FL

Im very happy with how the technician handled the visit and installation. He gave very detailed information on each product and offered us a payment plan to make what we chose affordable. He made us feel very informed, and when the job was complete, he explained in detail how to use the system.

3 years ago Edited October 29, 2021

Reply from Fort Knox Security

Thank you so much Samarra! If you need anything else please let us know.

Nov. 3rd, 2021

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Verified Customer

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Vinette M Ellis Katy, TX

The installation of my system went well. My monitoring service is through ALERT 360.

3 years ago

Reply from Fort Knox Security

That's great to hear, Vinette! If you have any questions, be sure to give us a call!

May. 27th, 2021

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Verified Customer

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Muhammad Noman Sugar Land, TX

I have service since 1.5 yrs and I didn’t get a chance to use them so I can only say satisfied with customer service

3 years ago

Reply from Fort Knox Security

We are glad to hear you've stayed safe, Muhammad. Thank you.

May. 27th, 2021

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Verified Customer

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Adrienne Jarrett Hurst, TX

Always helpful and reliable. Knowledgeable to answer question relating to the equipment.

3 years ago

Reply from Fort Knox Security

Thank you for your kind review, Adrienne! It is important that you are informed and comfortable working with your system!

May. 27th, 2021

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Verified Customer

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Alfredo Souza Fort Worth, TX

Customer service sucks, the equipment the expert recommended was not the equipment needed, they just wanted to make the sale ones of trying to understand what was really needed.

3 years ago

Reply from Fort Knox Security

Sorry to hear about your experience, Alfredo. Our security specialists really do want to get you set up with the right equipment that fits you. We would love to revisit your system and reconfigure your setup as needed.

May. 21st, 2021

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Verified Customer

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Gordon San Antonio, TX

The system isn’t communicating with the main frame and I get messages each month to manually test the system. I didn’t sign up for this.

3 years ago

Reply from Fort Knox Security

Sorry to hear about your issue, Gordon. Please reach out to customer service (469)907-1550
and we will have this issue fixed for you promptly.

May. 18th, 2021

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Verified Customer

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Frances Ramos Houston, TX

its ok - with Xfinity I was able to go back on see what happened .. this is just a camera to view at the moment Dont Like but am stuck with contract never received sign for yard.. i use my Xfinity sign

3 years ago

Reply from Fort Knox Security

Frances, were sorry to hear about your experience. Please call us (469)907-1550 and we will help you access your recorded footage and send out a yard sign immediately.

May. 18th, 2021

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Verified Customer

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June Richardson, TX

They were very experienced and on time. The service after signing up has been good also.

3 years ago

Reply from Fort Knox Security

Thank you, June. We intend on making this partnership a long and lasting one. Don't hesitate to reach out with any questions or concerns.

May. 18th, 2021

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Verified Customer

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Praveen Frisco, TX

The app never works. The wall unit doesn't show proper lights. Previous security company immediately call me but Fort know when security went off 10 times i got call may be only once.

3 years ago

Reply from Fort Knox Security

Sorry to hear about your experience, Praveen. Please call us at (469)907-1550 and we will get your app up and running and address any other issues you may have.

May. 18th, 2021

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Verified Customer

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Aaron Mesquite, TX

Outstanding. Like the quality of the system and services that I am receiving from them

3 years ago

Reply from Fort Knox Security

Glad you are pleased with the system and service, Aaron. Love hearing from our great customers.

May. 8th, 2021

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Verified Customer

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Ebony Little Elm, TX

Decent experience, sometimes the doorbell camera lags and I hate that it can’t be viewed while on an active call.

3 years ago

Reply from Fort Knox Security

Thank you, Ebony. We are constantly innovating our equipment technologies and are diligently working to fix this issue.

May. 8th, 2021

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Verified Customer

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Larry Fulenwider Mesquite, TX

We are having camera issues and we have been told twice someone would come and check the issue, but no call and no one has shown up.

3 years ago

Reply from Fort Knox Security

Sorry to hear about your camera issues, Larry. Please reach out to customer service at (469)907-1550 and we would be happy to resolve this issue for you.

May. 7th, 2021

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Verified Customer

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anh tri nguyen Houston, TX

Lack of paper work. No phones. Paid for onsite service but when Tẽxas Freeze cause power loss contact 360 security they charge $25 for coming over.

3 years ago

Reply from Fort Knox Security

Sorry to hear about your experience, Anh. We make our paperwork as detailed as possible. If you ever have any questions our phone number for customer service is (469)907-1550.

May. 7th, 2021

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Verified Customer

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Sheila Branham Katy, TX

Exceptional, very professional and courteous. Very helpful any time I have questions.

3 years ago

Reply from Fort Knox Security

Sheila, thank you for the amazing review. We love helping our customers with their security needs. Please don't hesitate to reach out in the future.

May. 7th, 2021

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Verified Customer

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Jeanine LeBleu Brookshire, TX

There are constant problems with the system and they do nothing about it when I lose service without me calling them. Aren’t they supposed to be monitoring it?

3 years ago

Reply from Fort Knox Security

Sorry to hear of your issue, Jeanine. Yes, we are monitoring. We offer 24/7 home alarm monitoring at a low monthly rate. Please reach out if we can assist you in any way.

May. 7th, 2021

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Court Richmond, TX

My original phone contact Alex was great My installer Carlos knew his stuff & he was great too Your service seems to be impeccable & I just hope it continues

2 years ago

Reply from Fort Knox Security

Thank you Court!

Jul. 15th, 2022

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Melle Edwards Cedar Hill, TX

Dylan was very kind and efficient in installing the new security equipment. He explained everything to me and walked me through the process, as a new customer. Thank you.

3 years ago

Reply from Fort Knox Security

Thank you Melle! Dylan is the best.

Oct. 5th, 2021

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James Garcia Wylie, TX

Called to ask questions about service and they were promptly answered by the FKS rep. He got me scheduled for next day service which exceeded my expectations.

3 years ago

Reply from Fort Knox Security

Thank you for the 5-star review, James! We look forward to working with you!

Aug. 30th, 2021

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Kishore V Pflugerville, TX

When I called Fort Knox promised me that all safety precautions will be followed and Technician will come accordingly but , though the installation was good, the technician did not follow the safety precautions like wearing a glove or wearing a mask. We were scared because of COVID

4 years ago

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Valerie Connors Keller, TX

The installer was great, right on time, got everything set up, and showed me how to use my new system. I would definitely recommend Fort Knox to friends!

4 years ago

Reply from Fort Knox Security

Thank you!

Aug. 12th, 2020

Fort Knox Security Reviews