Custom Security Systems
Is This Your Business?1.0
Author: Kalicia Bateman
Custom Security Systems provides user-friendly alarm systems for its customers in Baton Rouge, Louisiana. The company is not transparent on its website regarding its monthly monitoring rates and requests that consumers contact them for a free quote. Customers must be enrolled in a service contract for at least one year.
Top Ranked Companies
The Good
- 24/7 Professional Monitoring
- Personalized Home Security Systems
- Remote Access
The Bad
- No Pricing Disclosure on Home Security Equipment and Monthly Monitoring
- No Contract Length Disclosure
- No Cancellation/Service Transfer Fee Disclosure
- Limited Equipment Warranty
Custom Security Systems does not disclose its monthly monitoring rates for its customers on its website. There is no provided information on how long service agreements are required to be maintained. Most home security providers require contracts lasting three to five years. The company's warranty is limited to one year for performance, material, and workmanship. If contracts are three years in length, customers are responsible for all replacement parts and service repair costs. The company does not disclose its cancellation policy on its website. Customers who choose to end their contracts before expiration may be subject to an early termination fee. This is typically the remaining balance left on the account for the equipment and monitoring service and is due immediately. It is also unclear if customers will be charged a service transfer fee if they move to a new residence.
The Bottom Line
Custom Security Systems provides personalized home security solutions with 24/7 professional monitoring, no upfront costs, and mobile remote access; however, the company's policies regarding all service fees and contract lengths are not made transparent to the general public and the equipment warranty is limited compared to offering from similar competitors.
