Cove: Read 344 User Reviews From Real Homeowners

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Verified Customer

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Brett Davis

6 years ago

Reply from Cove

Thanks, Brett for the kind words. We love hiring sympathetic support personnel.

Dec. 17th, 2019

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Verified Customer

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Jamie Manfouo Queen Creek, AZ

They are very prompt at calling me when my alarm goes off

6 years ago

Reply from Cove

Thanks, Jamie for the review. We do love to please.

Jul. 22nd, 2019

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Verified Customer

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Brittney Peters Grand Prairie, TX

The service is great. I wish we could have a second keypad

6 years ago

Reply from Cove

Thanks, Brittney for the review. We appreciate the feedback.

Jul. 22nd, 2019

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Verified Customer

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Anonymous

The prices and customer service is phenomenal

6 years ago

Reply from Cove

Thanks for the review. We do strive for great customer service.

Jul. 17th, 2019

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Verified Customer

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Ken O

Cove has been great! Easy installation right out of the box.

6 years ago

Reply from Cove

Thanks for the kind review.

Jul. 17th, 2019

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Verified Customer

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Sheena Bonebrake

Fair. They could improve on their technology and communication when an alarm is triggered

6 years ago

Reply from Cove

Thanks for the Feedback Sheena. Although our panel has won awards we know there is always room for improvement and are currently developing new technology. We will reach out to you about your alarm.

Jul. 16th, 2019

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Verified Customer

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I dont remember

They perfect in respectfully in take care of they customers

6 years ago

Reply from Cove

Thanks for the kind review. We do love taking care of our customers.

Jul. 2nd, 2019

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Verified Customer

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Joshua lindsay

Awesome customer service. The product is amazimg

6 years ago

Reply from Cove

Thanks, Joshua. We love to please.

Jun. 14th, 2019

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Verified Customer

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Sound Company

I''ve enjoyed the security. Equipment seems good.

6 years ago

Reply from Cove

Thanks for the kind review.

Jul. 2nd, 2019

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Verified Customer

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Arnita Hicks-Lee

Great customer service, fast response, always friendly

6 years ago

Reply from Cove

Thanks, Arnita. We love to be all those things.

Jun. 14th, 2019

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Verified Customer

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Charles Lackey

Great, very helpful when I need a question answered.

6 years ago

Reply from Cove

Thanks, Charles. We love answering questions.

Jun. 14th, 2019

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Verified Customer

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Great service

Great service and dependability peace of mind

6 years ago

Reply from Cove

Thanks. We love to be dependable.

Jun. 14th, 2019

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Verified Customer

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Kc

Great coustmer service, need to get a door bell camera

6 years ago

Reply from Cove

Thanks for the review, Maurice. Great feedback. We will have a customer portal up soon.

Jul. 17th, 2019

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Verified Customer

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Michael Macon, MO

EXCELLENT monitoring, customer service and equipment

7 years ago

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Verified Customer

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Roger Maciak Elkton, MD

Excellent. Product is great, service is great.

7 years ago

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Shawnee Williams Florence, SC

If I could give 0 stars I most certainly would. I have been waiting MONTHS for a replacement panel and have yet to receive any replacement. I have been with this company almost 5 years but within the last year the service has went down hill.

3 years ago

Reply from Cove

Hello Shawnee, thank you for letting us know about your experience. We are really sorry for the time you have been waiting for a replacement panel. We had a supervisor reached out to address your concerns. We appreciate your patience.

Dec. 30th, 2022

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jOEY Olympia, WA

Ordered cove system arrived on time. Was supposed to charge 17 bucks plus they hicked it up to 20 bucks charged me 2 or 3 months of security and it wasn't hooked up so they weren't monitoring anything. Dishonest and horrible CS.

3 years ago

Reply from Cove

Joey, thank you for leaving a review. It's sad to hear that you encountered some issues with our monitoring fees. We would like to know more about your experience and find a better solution for you. Please send us your contact information at support@covesmart.com so we can find your account and get you taken care of. Thank you!

Nov. 29th, 2022

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Tony Parker Bessemer, AL

Your company is misleading first responders, teachers, and the military. The individual applies for the discount code which is used at the end before the order is placed. When the code is applied the price on everything doubles. You proclaim the first six months of motoring are free. In actuality, this group of people pays more for the system.

4 years ago

Reply from Cove

Hey Tony. Thank you for reaching out to us. I'm sorry to hear this program didn't work out for you. I think there may be a little confusion so allow me to clarify.

The Thank you program gets you up to $475.00 worth of retail equipment and 6 months of monitoring (a value of 90 or 150 dollars depending on which plan you choose) all for $150.00. If you package is over that $475 limit, you would just pay the difference on top of the $150.00.

If when you are placing your order, the final price is less than a $150.00 difference, you will have more value in the Thank you program (because that 6 months of monitoring for free).

I hope this information helps but if you have any other questions or concerns, please don't hesitate to call us at 855-268-3669 and we would be happy to speak with you.

Oct. 11th, 2021

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Tametra Baton Rouge, LA

Cove is a great alarm system. So easy to install, my kids were even able to assist. Also, customer service is great!

7 years ago

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Travis Figueroa Walla Walla, WA

Awesome customer service! Very dedicated staff.. great security system easy to use!good price.. quick self setup

7 years ago

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Heidi Thomas Orem, UT

It was a great experience! Easy to set up. Awesome customer service. I’m excited to use my new system.

7 years ago

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Dutch

Did the quick chat online and they had my problem fixed easily and quickly. Love the chat features cause it saves a lot of time

1 year ago

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Aubrey Greenville, SC

I got cove about a year ago and I couldn't be happier. The system is so user-friendly and I love being able to use it all from my phone.

3 years ago Edited May 12, 2022

Reply from Cove

Hey Aubrey. Thank you for taking this time to share your experience. We are happy to hear how well your system works for you. Please don't hesitate to reach out to us if you have any questions arise.

Feb. 7th, 2022

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Verified Customer

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Dwdw

I have found there is A lag time with our inside camera.

6 years ago

Reply from Cove

Thanks for the feedback. We will let our third-party provider know for sure.

Dec. 17th, 2019

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Verified Customer

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Anonymous

Great system. Siren could be a lot louder though'

6 years ago

Reply from Cove

Thanks for the review. We appreciate the feedback.

Jul. 2nd, 2019

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Verified Customer

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Tony

They should add a camera that connect to the security pad.

6 years ago

Reply from Cove

We anticipate lots of increased features for Cove in the future:).

Feb. 8th, 2019

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Verified Customer

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Tyler

Improve on mobile app and the ability for website login

6 years ago

Reply from Cove

Thanks for the review Tyler. We are making lots of improvements on the app. Our customer portal will be up and running soon.

Feb. 7th, 2019

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Amber Simpson WA

Cove it is great it was super easy to install and I feel much more safe having it in

3 years ago

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Ryan Duvall Louisville, KY

Will not let you easily cancel a membership. I’ve attempted 4 times now with the promise of an being sent an email. Still No email, still continuing to be charged. It’s a nice scam they have set up. Buyer beware.

4 years ago

Reply from Cove

We are sorry you had a rough experience cancelling. This is not typical. We were able to cancel your membership and refund your entire equipment cost and all monitoring on 4/30/21. We will miss you.

Aug. 20th, 2021

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Megan Peters Orem, UT

Great customer service & Great product. The product is very user friendly and convenient.

7 years ago

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Verified Customer

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Anonymous

The overall service of the company, customer service, false alarms, cost of shipping returns

6 years ago

Reply from Cove

We are sorry you had a bad experience with Cove. Thank you for giving us a try. Please call our customer support line and we will try to make things right.

Feb. 6th, 2019

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Sydney Call Provo, UT

Awesome experience! So easy to install and the people are great!

3 years ago

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mark stokes Salt Lake City, UT

Cove has been a great company for my family and I. I feel safe and secure!

3 years ago

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Mickey Seely McPherson, KS

Easy to set up and great communications with cove customer service.

7 years ago

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sheila miller Rossville, TN

Everyone I spoke with was very friendly, and answered all questions.

7 years ago

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Verified Customer

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James

I like that it's wireless but the app doesn’t work work

5 years ago Edited January 10, 2024

Reply from Cove

We are sorry that you had a "0" experience. Please reach out to customer support and we will do our best to resolve your issue.

Aug. 24th, 2020

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Mary Schmidt Provo, UT

Good quality. I feel safer leaving my house for vacation.

3 years ago

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Travis Stephens Queen Creek, AZ

Low cost & Easy Install. We feel much safer!

7 years ago

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Lacey Wilson Orem, UT

I loved how easy and understandable it was

7 years ago

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Adam Scondo

I dislike the way I can not view live feed in my app from the cameras. Its always "connecting". And does cove monitor the cameras?

1 year ago

Reply from Cove

Adam, we are sorry to hear you are encountering issues with your cameras and the app. We would love to assist you further. Please send your contact information to support@covesmart.com, referring to your review, so we can have one of our team members address this issue.

Jun. 28th, 2024

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Verified Customer

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Loretta Clayton

No video door bell like I wanted. I dont want the product

6 years ago

Reply from Cove

You are right Loretta, we don't have a doorbell cameras. Thanks for your feedback though. We feel deeply hurt you gave us such a poor review for something we do not advertise on our website.

Feb. 8th, 2019

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Danny Dykes Cleveland, MS

Lousy customer support,control panel went bad over a month ago,said they were sending a replacement, still waiting.

3 years ago

Reply from Cove

Hi Danny, thank you for letting us know about this. We are so sorry you have been waiting for a replacement panel for many days. We have dropped the ball this time and we sincerely apologize for that. We will have a supervisor reach out to take care of these concerns.

Aug. 31st, 2022

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Conard Terhune Plant City, FL

Save your money. DO NOT BUY COVE. their system will not work 24/7. They could not get it to work 24/7.

3 years ago Edited May 12, 2022

Reply from Cove

Hello Conrad,

We first would like to thank you for taking the time to leave us this review. We apologize that you had this experience. We have reviewed your account and would like to provide you with some more context. Our system is 100% dependent on cellular communication in order to function. With that being said, at times environmental or other factors can temporarily interrupt the cellular communication and bring your security system offline. When this occurs, as with your account, the panel will immediately advise you to call in so we can resolve the issue. When you called in we were able to fix the problem and bring your panel online, and advised that we would replace the panel if it went offline again. At the time of your cancelation your system was online and functioning correctly. If you would like any further clarification, please give us a call we would love to assist you. We hope that you have an excellent day!

May. 12th, 2022

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Mike Perrins Spring Hill, FL

They are a very good company the people are great they came out when I called

3 years ago

Reply from Cove

Thank you for taking the time to leave this review. We appreciate what you have provided.

Dec. 30th, 2021

Cove Reviews