Cove Reviews

I have never owned a security system before, so I was nervous about how difficult it would be to install and get used to arming and disarming daily. This was so easy to install! The onscreen made the process very simple and quick. My husband was also impressed with how easily you can use this system. The monthly fee is a great price as well! Cove customer service was very helpful with all of my questions and concerns Shipping did not take long at all. I love not having to be locked into a contract, even though after receiving the product I will never use another system. I would strongly reccomend Cove to everyone looking for a new system or to even upgrade their old system.

I ordered a system from Cove for my house in Wyoming while I was living in Virginia. I asked them not to start the monitoring until I had a chance to set up the system. They started the monthly monitoring fee immediately. I contacted them via email to ask that they suspend the monitoring until I had a chance to set up the system. Shame on me for not paying closer attention, as they just kept charging me even though I had never had a chance to set up the system. They were charging a credit card that was no longer active, so now they tell me I owe over $300. The billing department offered to reduce that to 1 month's monitoring ($29.99) but I said no as I had already paid them multiple months of monitoring for a system that is not set up. So she transferred me to the cancellation department, who did finally cancel my account, but said I still owe them the balance due of over $300. They said I can call back and WHEN I AM READY TO REACTIVATE, they can work with me on the balance due. Why would I want to reactivate with a company that operates in this manner?

My wife and I used cove for a little over a year until we moved and didn't need a security system anymore in our new place. We had an atypical door frame and the company had a new sensor to fit the strange door to us in a day or two. The one time I set off the unit there was a checkup call within a minute. They're really on top of things. Never once felt like I had anything less than top of the line. Better than the ADT system we use at work. Highly suggest.

we have had our alarm now for almost 3 years when we moved into our home it was simple to set up and to use. About a year ago we had a small issue when the app would no longer disarm the alarm. After calling in and working with tech support to fix the problem they figured out it was an issue with the panel so the ended up sending us out a new control panel witch fixed the problem and we have continued to enjoy the security system.

To begin with I have used a security system in all of my homes since 1995. They have all had monitoring. Over the years the systems have become more technical and do more to protect your home including video monitoring. My last system or should I say the one I was replacing with this Cove system was a self install manufactured by Frontpoint. It went in and has functioned without any issues for the past four years. I like this system but their monitoring fee was getting to be too much ( over $50.00/mo no video monitoring). So after some research I decide to go with Cove. Well I can only say that it has been a nightmare from start to no finish. The installing company they contact with was a no show. I had to call in to find out the installer had over booked and rescheduled me with no notice. Meanwhile I wasted an entire day waiting for them? After this I decided I would self install. Big mistake. You need an app on your phone to install video devices. Well after nearly an hour on the phone their technicians and even a supervisor could not figure out why I could not log into their application. I have been promised a call back but am not holding my breath. So far I have installed all of the components except the exterior mounted camera which is charging. When I say installed I mean they are attached to my home. Whether they are working or not depends on what piece you are talking about. I keep getting warnings from the panel that this devices are low on battery life etc. These are brand new out of the box. When I told the service tech this he did not offer to send a replacement or anything. In fact he just kept hammering me to type in the same username and password until I was locked out. He would not listen. He kept acting like I was not getting the username and password right? Finally he figured out he could not log in with my id either. So then came a supervisor. Same dance. I must be an idiot and cannot type. Oh well, sorry sir I cannot log in either. This after nearly an hour! I am so frustrated I want to rip it all of the windows, doors and ceilings and send it back. So sorry I ever went this route. Frontpoint has offered to upgrade my system and reduce my monitoring fee if I stay with them. That may be faster and quicker than trying to install this very shaky system which seems to have very poor technical support. I am now waiting for a call back from a supervisor who could not figure things out at the tech's desk. I asked him what number he would be calling from so I would be sure to pick up ( lots of scammers) but he could not give me that information. So I told him I may or may not pick up unless he goes to voicemail and leaves a message. Such a big headache for something that should not be so tough. Does not instill any faith in Cove. The system just now announced the hall motion sensor has now lost connection to the panel? I think the batteries are probably dead in that as well. Had to replace them in the smoke detector as well. This is brand new stuff? Good thing I left the other system on line and intact as I think this whole junk system is going to go straight back to where it came from. Very frustrating experience. As a follow up I was contacted by a Cove Customer Service representative regarding this review. I want to say that their customer service and dedication to their customers is excellent. I think that things went sideways for me when the third party installer rescheduled without any notice leaving me unable to make their appointment time. So I decided to self install. For me that did not go well. I admit I lost patience and felt like after I started getting error messages I could not trust the equipment. For now I kept my existing Frontpoint system and Cove returned my money in full. I hope they consider some other installers as the company they had come out to my place was just too busy and not professional in their conduct in terms of zero communication. Their time was more important than mine I guess. Sadly this reflected back on Cove in this review.

Everything about the ordering & installation was a breeze. I’ve contacted their customer service on multiple occasions with questions and feedback & they were nothing but receptive and informative. They are always quick to return my emails an provide a friendly atmosphere. I have referred many family members and friends in their direction. The only downsides are the security camera they offer is not integrated in the app or system at all, they do not allow custom options for individual sensors, and they currently do not have an online computer portal. But for the price and customer service , they can’t be beat.

The shipment came quickly, even more quickly than anticipated. Everything that was supposed to be there was. The installation was truly simple. My interactions with customer service have been excellent. I've found them to be prompt in answering, courteous, very knowledgeable, and friendly. I am so pleased that we chose this system, and I definitely recommend it.

I bought the system a couple months ago. So far i haven't had a problem. Customer service has always been amazing when i call. The response time has been amazing when the alarm gets set off accidentally (which has happened since i had to get use to setting the alarm lol) i even ordered more sensors as well without any problems. I would recommend this system to everyone.

There are a few things that sets Cove apart from the rest. First, I like the fact that it's a central security system that uses cellular signals rather then WIFI. Second, there is no contract. Lastly, they have simple vidoes to explain the installation. I have had it for 4-5 mos now and haven't had any problems. It's a great product at a good price.

Seen the ad on Facebook I had been wanting a alarm system that was wireless for my apartment so I said hey I. Going to give these guys a try the other guys want hundreds of dollars for their systems these guys just want monthly payments. So I signed up got it in 4 days too 20 mins to install they even asked if I needed help more then once they checked up on me and even called when I was testing it. I have had the system 4 days now it is fantastic works perfectly. I'm a cable tv tech so I know how to install these pretty easy but I must say this one by far is the best one

My experience with Cove has been superb! I spent hours finding a system that was modern, sleek, secure, and affordable and then like magic a COVE ad appeared on Youtube!! The website was super easy to navigate, customer service excellent and delivery fast! I just setup my system in 20 minutes and the follow up call from the monitoring service was so reassuring that my house was secure. Thank you Dallin and the rest of the Cove Smart team!!

So I love my new Cove system. It was so easy to get started with it. The sales guy came and was super friendly and not pushy in any way. Paying for it was super simple and very convenient. Setting up was the fun part. I had my wife do it and it was so quick and easy. It had step by step instructions on the panel that made it a breeze. It’s very user friendly. I had a false alarm and they made it super easy to cancel that alarm. I highly recommend this service to everyone. I finally feel 100% safe in my home.

Cove Smart Security is the way to go! This system looks sleek and modern and monitoring prices are comparable to its competitors. Thrown into the mix was that the cost of the system is free upon keeping the monitoring service active for 3 years, definitely a win-win! Customer service was phenomenal in dealing with setup questions and they truly care about their customers. They have continuously gone above and beyond to make things right whenever an issue has come up. Try them! You won’t be disappointed.

A friend of mine's referred me to this company call Cove their security system is amazing and affordable. I have the door and window sensors the shatter sensor but they have so much more and I wish I had it all any way to protect my family and it's affordable it's amazing. The alarm system it's so simple to install yourself and it works very well it's very loud I think everyone should have one of these thank you Cove

I have been thoroughly impressed with Cove’s quick & effective response to any & all questions/concerns that I have encountered!! I would highly recommend this security service to any person looking for an affordable, effective & reliable system!! Great work Cove Team, it has been a sincere pleasure using your system & am confident that you can & will resolve any issues or questions that may arise in the future!

The Cove Smart system was very easy to set up. I love the videos that are provided through their customer service website. If you have some challenges or questions with regard to setting up your system I recommend referring to the videos. They are super helpful. I also tested the customer service support center team. They are very knowledgeable and helpful as well. My opinion: this is the best alarm system for renters. I am very satisfied with the Cove Smart team and system!

The setup process was very easy to administer. You just need to open the boxes you receive, read over the included pamphlet, plug in the Cove Touch device, and follow the instructions on the Touch screen. Be ready to place the individual items where they will end up as that is crucial to a successful installation. The process took no longer than 15 minutes total. Since you already named your devices and where they go its just literally test and place. And if you do need any assistance a

As some one who has been in the alarm industry, I can say without a doubt that cove is leagues above their competitors. They really nail the details. The system was a breeze to install, and everything functions just as advertised. There is no reason to get locked into a $50-60 a month contract (I know I used to sell them) when you could have all that and more with cove.