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Cove Reviews

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7.4

Overall Score

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Ben Saint Paul, MN

It's been great response, all equipment works as it should, prompt and friendly customer service, great experience so far!

4 years ago

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Reply from Cove

So glad to hear that Ben. So happy you are pleased.

Jan. 6th, 2020

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star star star star star

Jessica

I have really enjoyed having them as our security system for both our house and work. Very helpful when we need assistance. Personalized care.

5 years ago

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Reply from Cove

Thanks, Jessica. We strive our best to do provide a great customer experience.

Jul. 17th, 2019

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Good Service. Needs App for all Plans.

It''s a good system but it sort of ridiculous that the basic monitoring plan does not come with the App access. It should at least allow payments and some set up.

5 years ago

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Reply from Cove

Thanks for the feedback. We appreciate it. We are building a customer portal and it will be ready soon.

Jul. 2nd, 2019

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Rob Blatz

Excellent service and explanations. Product worked as advertised. Installation procedure was straight forward and simple.

5 years ago

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Reply from Cove

Thanks for the kind review Rob. We appreciate you being our customer.

Jul. 2nd, 2019

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star star star star star

Alana Stockard

Great customer service was great and the service was easy to install. The price is awesome and I am very happy so far.

5 years ago

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Reply from Cove

Thanks, Alana. We are so excited you are happy.

Jun. 14th, 2019

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LC

Reaction time is awesome. We had two incidents to where the alarm went off and I love how they need the code to deactivate

5 years ago

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Reply from Cove

Thanks, LC. We are so pleased.

Jun. 14th, 2019

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Happy customer in Florida.

Great customer service, you always get prompt attention when calling in with questions. There products are easy to install and understand.

5 years ago

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Reply from Cove

Hello, happy Florida customer. Thanks for your review.

Jun. 14th, 2019

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star star star star star

Margaret

Cove is an excellent home security company. I fully trust their product and encourage others to purchase Cove home security systems.

5 years ago

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Reply from Cove

Thanks, Margaret. We appreciate the review.

Jun. 14th, 2019

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star star star star star

Markeya J.

Love it! It arrived quickly, was easy to install andthe team was very supportive when I had financial diffiuclty which effected my ability to pay

5 years ago

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Reply from Cove

Glad we could help. Thanks for the review.

Nov. 22nd, 2019

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star star star star star

Bob.S

Excellent alarm system. Simple to setup and use, cost of equipment and monitoring is very competitive. System exceeded my expectations.

5 years ago

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Reply from Cove

We love exceeding customer's expectations. That is one of our core values Bob. Thanks for the kind review.

Dec. 17th, 2019

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star star star star star

John P.

Experience has been very good so far. Had no problems installing system by myself. Everything was up & running in less than 30 minutes.

5 years ago

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star star star star star

Jon

They're fantastic and a great value. Setup was easy, and I haven't had any problems with the system at all. It works great, also.

5 years ago

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star star star star star

Taijarae

They are wonderful and quick response. I recieve a text first if I dont answer they will call me, to make sure everything is ok!!

5 years ago

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star star star star star

Anonymous

Customer service has been great. Many reviews I read from their competitors about customer service were bad. No regrets in going with Cove.

5 years ago

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star star star star star

Josh Richards.

Haven't had any problems with cove, we like everything so far and we would like an external speaker but not a big deal I guess

5 years ago

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Reply from Cove

Thanks Josh! Excellent customer service is our goal.

Nov. 7th, 2018

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star star star star star

Richard Rudd

My experience with Cove has been nothing but pleasant and I like the fact you get all your equipment free just by paying your monthly service charge

5 years ago

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star star star star star

Larry & Lindsay Goldman Indian Wells, CA

Our experience with Cove has been great. Their security system was easy to set up and install and their customer service is excellent!

6 years ago

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star star star star star

Skye Yukon, OK

Fast ordering, fast and easy set up, user friendly and wallet friendly. Didn''t ever get anything saying my system had shipped though.

6 years ago

star star star star star

Heather Schanz Bountiful, UT

We have had our cove system for almost a year. We love love love it. Easy to use. Easy set up. Customer service has been super awesome when I’ve had questions. My entire family owns one now. I obviously would recommend this product to anyone.

2 years ago

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Robert Derricott Salt Lake City, UT

I’ve had a few security system over the last 20 years and cove is by far the best system I’ve used. The customer service is amazing and the technology works awesome. The set up took me 20 minutes. My wife loves the system!

2 years ago

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Emma Johnson Provo, UT

Cove has honestly been a life saver for me in so many ways! First off, being a first time user was in general stressful because it was something new for me. But Cove was so easy to work with and helped me in so many ways. They were always willing to answer my questions! 10/10 recommend!

2 years ago

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Peter Romney Seattle, WA

I really like my Cove alarm system! The DIY setup is fast and step-by-step easy. Customer service is good but I haven’t needed them much. The product is good without their need. We’ve had police show up twice after the sensors were triggered. I feel peace of mind knowing my system is armed and calls the police when it is triggered.

2 years ago

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DM V Port Saint Lucie, FL

Cove is a home security that truly works and provides excellent customer service. 24/7 access to the nicest representatives ready to assist us with everything. Cove offers excellent security technology, including my smoke and CO detectors, window and door sensors. Again, again Cove thank you very much.

3 years ago

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SERGIO RODRIGUEZ PEREZ Tavares, FL

Great customer service. Great upfront price. Lifetime warranty on equipment. Easy to install. The panel uses cellular signal, don’t need to worry about losing your home internet, you connect it to an outlet and also has battery for backup. Great mobile app. No contract !!!

3 years ago

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Reply from Cove

Thanks for taking the time to leave us a review! Glad to hear you are enjoying your system!

Jan. 4th, 2021

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Mando Mendoza Lake Jackson, TX

Very fast delivery and it’s free, the equipment it’s very good quality and good price, the monthly price for monitoring mi house it’s reasonable. The response it’s very fast when you alarm go on and the best part excepcional customer service. This company have all what the others forget.

4 years ago

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Reply from Cove

Thank you for your wonderful review! We sincerely try to be there for each of our customers!

Nov. 10th, 2020

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Lisha Fischer Austin, TX

First I want to say, their response time to alarms is FAST, too fast. When you cancel an alarm, they still call. I thought I'd give COVE a try since they were a new company. I ordered their Home Al arm System (door/window sensors, Glass break and motion sensors). The first time I tested the system in 'AWAY" mode, the motion sensors wouldn't work. Cove replaced the entire system but, for some odd reason, we could not figure out, the motion sensors still would not work in our home. I had been working with the manager, who was very patience and helpful with trying to make sure the system worked for us. We tried for hours without any luck. My theory is, I think our outdoor security cameras were interfering with their motion sensors transmission because they were all installed on exterior corner walls that had security camera installed on the outside. When we disarmed the security cameras, we got them to work most of the time. The ONLY location in our home they appeared to work was the hallway. Being that you cannot install the motion sensors in front of windows and the rooms all had 2 windows, exterior walls was the only location we could use. Next, I wanted to test the Glass breaks. The glass break sensors should activate within 15 feet of a window or glass door. We installed one at approximately 11 1/2 feet from a large window, we tested it by actually breaking glass at 15 feet, 11 feet, 10 feet, and 6 feet and it NEVER went off. I contacted their technical support and was told to try testing them using a recorded sound of glass breaking, so I did a live video using several glass break effect sounds from Youtube, using my BOSE speakers with the sensors at 6 feet away from the speakers. They DID NOT go off, one did go off at approxiamately 4 feet but with several test they would only go off if the sensors were right in front of the speakers. The issue was they wouldn't trigger properly as shown in the video. The door and window sensors worked fine during both 'STAY' and 'AWAY' mode test. We also had issues with the panel. It would start counting down at night in 'STAY' mode for some odd reason and we had to get up to disarm it and arm it again. It you are going to have a Home Security System to secure your home both at home and away from home, you need a reliable and dependable system that works 100% of the time. Cove's call dispatch center appears to be reliable with responding to alarms but that's not enough, I need the alarm system to be as reliable to protect my home and my family from intruders. If it can't do that, what's the purpose of paying for the service? I have notified Cove that we wish to return the system. Hopefully we can find a system that actually work for us and one we can rely on to work for us. I suggest anyone with a Cove security system, test all their devices in both 'STAY' and 'AWAY' modes to assure they work properly.

4 years ago

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Reply from Cove

I am so sorry you had a poor experience with your equipment. I am super glad, however, that our customer service team did everything possible to make it right. We have a 60-day money-back guarantee for situations like this or any reason whatsoever because we want every Cove customer to be happy they chose Cove. We will send you a prepaid return label so you can return your system and we will send your full refund once we receive your equipment in our warehouse. We are sorry that we could not make our system work in your particular situation and appreciate you giving Cove a try.

Jun. 8th, 2020

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Michelle Norfolk, VA

I've been using cove for a couple of months know and I love it. Installation was easy and the customer service is great. I've accidentally tripped the alarm twice and each time the response time has been a couple of seconds. Price is also great. I just wish I could monitor the cameras and system all from one app.

5 years ago

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Reply from Cove

Thanks for the review Michelle. We love providing fast response times.

Jul. 17th, 2019

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Joyce Rapp Mentone, CA

I posted a review and got a call from a different rep. I explained the extreme circumstances that we are going through that the previous customer service rep didn't give me a chance to explain. This rep was willing to bend in order to keep us as customers and I appreciate that very much. I did find out some things about the camera that I wasn't told when we bought the system, which adds to the monthly price - one basis for our purchasing the system and service - so that's why I'm giving only four stars. I guess there is a steep learning curve for people starting a new business.

5 years ago

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Christopher Weiture Princeton, NJ

The support team at Cove is top notch! Had a small glitch during the installation, and they had me up and running almost immediately. The technology is as good or better than "the big guys," and the monthly monitoring bill less than half of what I have been paying! Highly recommended!

6 years ago

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Reply from Cove

Thanks for the review Christopher. We love providing a product and customer service that can create a buzz. More good things to come:).

Sep. 25th, 2018

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Alicia Rio Rancho, NM

They do not lie! The system was indeed easy to install and I am not handy. The system works great and is easy to use. My garage door didn’t shut behind me after I left causing the alarm to go off. Cove called right away so I feel secure in their oversight. When installing I called customer service and they were nice, helpful and knowledgeable.

6 years ago

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Tracey Coleman Marietta, GA

I'd done over a year of DIY home security systems and finally decided on Cove Smart. I could not be happier! The customer service is outstanding, the ease of installation was a breeze, the cost for monitoring is very affordable, and the equipment is of high quality. I highly recommend Cove Smart!!

6 years ago

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Reply from Cove

We are glad you chose Cove after all that research. We have had many customers have the same results as you😊 Once a customer has done significant research on our offering and our product, we often come out on top:)

Sep. 19th, 2018

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Kennan OBier Magnolia, AR

Awesome experience thus far, I mean.. customer support.. BAR NONE!! RYAN, and his team take care of my elderly mom and dad as well as my sisters home and mine!! Definitely an experience that will have a lasting impression on home security! This company knows security, and the customer experience! For sure!!

6 years ago

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Reply from Cove

Protecting entire families is one of our favorite things to do. Thanks for the kind review.

Sep. 19th, 2018

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Brandon New Port Richey, FL

Installation was very easy and the instructions walk you right through it. Customer service was very helpful and friendly. They were able to help me get my app up and going. Definitely worth the money for a diy home security system!

6 years ago

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Michael Vaughn Lakeland, FL

Over last 20 years I've had several security systems both with business and personal none have had the customer service experience that Cove especially Dalin the sales representative and the dedication to making sure I was satisfied happy and safe with my system my appreciation goes out to the entire Cove company but especially Dalin.

6 years ago

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Felisha Walls Chester, PA

Cove was extremely easy it was comfortable impossible to mess up. Even the customer service reps were so awesome and helpful very friendly. Just one of the best experiences I have had with customer service ever thank you. And most affordable too.

6 years ago

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Ben riggs Huntsville, AL

FROM THE START TO FINISH EVERYTHING WAS OUTSTANDING AS FAR AS GETTING THE SYSTEM SHIPPED IT WAS EXTREMELY FAST AND TALKING WITH CUSTOMER SERVICE AND USING THE CHAT BOX FOR HELP EVERYTHING WAS GREAT. THE EQUIPMENT IS MADE WITH QUALITY NOT CHEAP AT ALL. KEEP UP THE GOOD WORK TEAM COVE.

6 years ago

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Ozzy Orem, UT

The DIY installation of the security system was relatively fast and very easy. I've had a few issues since, but Cove has been very responsive and fast at fixing the problem. Be it by replacing a sensor, the entire panel, or looking into the issue on their end, they have been quick and responsive.

6 years ago

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Antanita Farrell Jeffersonville, IN

Cove has a great security system. The Cove team work really well with there customers. They take their time with giving instructions on how to use the system correctly. If you have any questions regarding the system they always have someone there to answer. This has been my experience.

6 years ago

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Chase Ogden, UT

Setting up took less than 40 minutes and has allowed Jenn Checketts and I to feel more secure at home while not taking out a second mortgage to afford it. If you’re in the market for a new alarm or are sick of paying outrageous monthly fees, this company is made for you.

6 years ago

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Drew pierce Spanish Fork, UT

So user friendly and affordable. I love that we easily can instal ourselfs and I know when my kids escape the house! I had a lot of help and support along the way to answer questions. I’m tying to convince my Dad to get one too!

6 years ago

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Jordan Wright El Dorado Hills, CA

We recently moved and wanted to install an alarm system. I didn’t want to get stuck with a long-term contract or have an exorbitant up front cost. Cove hit all the things we wanted in an alarm system, and it was super easy to setup.

6 years ago

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Jon Orem, UT

This system was surprisingly easy to install. The Touch Panel is nicely designed and very user friendly. I sleep better at night know that our house is protected 24/7. we also travel a lot so it is nice to know that our home is being watched over while we enjoy family vacations.

6 years ago

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Cyanna Darbeau Knoxville, TN

The customer service is great, always available to answer questions. The system is very easy to set up!

3 years ago

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Gary Kohl Braselton, GA

Overall it is a great system. It was easy to install and works well. I am not fond of the control panel. I wish it had Alexa integration.

3 years ago

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star star star star star

Tanis Eaton Rapids, MI

They are very friendly and personable. The system was simple to install. The product is good quality.

3 years ago

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Reply from Cove

Thanks for sharing your experience! Glad to hear you are enjoying your system! Appreciate you leaving us a review!

Jul. 15th, 2021

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James Ragan San Bernardino, CA

Excellent product and service, I have been extremely pleased with the system, ease of installation, quality of system and customer service.

3 years ago

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Reply from Cove

Thanks for the review! Glad to hear you are enjoying your system!

Apr. 16th, 2021

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star star star star star

George Herman Marion, IN

We have been very happy with the whole process from ordering, installing, customer service, to using the system

3 years ago

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Reply from Cove

Thanks for leaving us a review! Glad to hear you are enjoying your system!

Apr. 16th, 2021

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Timamu Hakim

Professional and options to reach support for assistance. Sleep more restful at night by setting Cove Security

3 years ago

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Reply from Cove

Thanks for sharing! Glad to hear you are enjoying your system! Thank you so much for leaving us a review, we truly appreciate it!

Dec. 17th, 2020

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star star star star star

D Carswell

They offer a wide variety of security products at a great price. They also have good customer service!

4 years ago

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Reply from Cove

Glad you're enjoying Cove and thanks for the feedback!

Nov. 5th, 2020

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Jerry Hemmerle Mooresville, NC

Easy install, simple intuitive operation. Camera could be improved with battery power rather than electric.

4 years ago

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Reply from Cove

Thanks for leaving us a review and feedback! We take all these to heart.

Nov. 11th, 2020