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Cove Reviews

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7.4

Overall Score

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Dan Orem, UT

good stuff works well easy to use and set up friendly people

5 years ago

star star_border star_border star_border star_border

Jason Ellsberry Matthews, NC

The worst system I have ever had! Called support multiple times to fix issues. The camera would lose signal. The monitoring would never contact us or the police. I kept adding my family into the system so they could arm and disarm from the panel. It would show saved then when one of my kids would try to disarm it they couldn't . Then I would find out that they were no longer in there. Nothing works with this system so buyer beware.

1 year ago

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Reply from Cove

Hi Jason,
We are sorry to hear you had a negative customer experience with us. We dropped the ball this time, and we sincerely apologize for that. Please provide your contact information at support@covemsart.com. We will be glad to assist you further.

May. 16th, 2023

star star star star star

Kyle Englewood, CO

Cove has been awesome. It was so simple to install and has worked great. I would recommend to anyone. Customer support was great too.

2 years ago

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J G Philadelphia, PA

They set me a faulty panel unit that didn't work then they expect me to wait over the holiday weekend until next Friday to get a replacement they should at least overnight it to me customer service is turning out to be not so good. Way to treat a new customer

2 years ago

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Reply from Cove

JG, thank you for the review. We are sincerely sorry you've encontered some issues with your panel and that you have to wait for some days for the replacement. We hope you can give us the chance to make things better for you. We would love to have your contact information so we can have one of our supervisors reach out. Please, feel free to reply with your contact information or send us an email to support@covesmart.com. We look forward to assisting you soon.

Jul. 1st, 2022

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C Southampton, NY

This company took 6 weeks to replace a broken panel, then when I received the "new" panel it also had problems (7 false alarms in one day). I have had security systems in my homes for decades, and have never encountered anything this bad. I called every week to check when they would send me a new panel, so that my system could be turned on, and they were very cheerful, polite and totally unable to get their job done. Any system is better than my experience with this one.

2 years ago

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Reply from Cove

C ,
Thank you for taking the time to leave a review, though we are saddened to hear of your experience. We would love to get more detail from you and see if there's anything we can do to make this right. If you could please reply back with your contact information, we will have a supervisor reach out and address these needs. I'm sorry to hear the service didn't work out for you. Allow us a chance to help address these concerns.

May. 23rd, 2022

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Jennifer Ellicott City, MD

They sent a system out with known communication issues. Tried installing and panel would not connect to sensors. Called and was assured new system to be sent out. 10 days later, no system sent and they are now going to talk with warehouse to initiate sending out new system. This company is a disorganized mess. I have cancelled my service and now need to ship back the defective system and patiently wait for my refund. Ridiculous.

2 years ago

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Reply from Cove

We apologize Jennifer. You were one of a small number of customers who were sent a panel with a communication issue. We issued monitoring credit to you and all who were affected by this fulfillment issue. We understand your frustration and are sorry to see you go.

Dec. 22nd, 2021

star star star star_border star_border

CoasterRider Show Low, AZ

I have not had a good experience with Cove. We've replaced the unit twice and the sensors twice and were finally told that rural areas are often a problem with their units. Why not tell us that before we buy?

3 years ago

star star star star star

Travis Griffith Billings, MT

I have had ADT in the past and Cove has had better pricing and customer service then ADdT could ever even wish to attain.

6 years ago

star star star star star

Tyler Hagan Indianapolis, IN

Cove has been great. The installation was so simple, the care was phenomenal, the quality was great. Definitely worth looking into and pursuing.

6 years ago

star star star star star

Karen Thornton Houston, TX

I had a great experience when I signed up for the service. The rep was very helpful and knowledgeable. I am so happy I chose this company.

6 years ago

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K.M. P. Charlotte, NC

All the benefits of a professional home security system with the price and flexibility of a DIY system. Easy to install. Highly customizable. Large touch-screen panel. Speedy response times. I like that it has a 60-day money-back guarantee with a Lifetime warranty available. That gave me peace of mind.

3 years ago Edited October 28, 2021

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Seth isheim Paso Robles, CA

No issues with company or product. Quick response when alarm is triggered

3 years ago

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star star star star star

Jessica Red Wing, MN

Great product, customer service, and value.

3 years ago

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star star star star star

Kirk A. Denisuk Baltimore, MD

I t is the easiest most reliable system we have ever had.

3 years ago

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star star star star star

Melinda S. Walker Jean, NV

Simplicity of system. Courtesy of employees!

3 years ago

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star star star star star

Shawn Jarvis Saint Cloud, MN

Customer Review Video

3 years ago

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star star star star star

Armando Torres Mc Cordsville, IN

The ease of installing and navigating the system

3 years ago

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star star star star star

Vania Fairburn, GA

Great security system at affordable price.

3 years ago

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star star star star star

Erica Gallup, NM

Cove is a very great system for a great low price.

3 years ago

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Reply from Cove

That's what we strive for! Glad to hear you are enjoying your system!

Jul. 15th, 2021

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star star star star star

David Marden Etowah, TN

The equipment is easy to install, and operate. Reliable.

3 years ago

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Reply from Cove

Thanks for sharing! Glad to hear you are enjoying your system! Thanks for the review!

Jul. 15th, 2021

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star star star star star

Barbara M Bergmann Lagrange, IN

Gives me a sense of security and it's easy to set up.

3 years ago

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Reply from Cove

Giving our customers that sense of security is our #1 priority. Glad to hear you are enjoying your system!

Jul. 15th, 2021

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Catherine Shade Horn Lake, MS

The available 24/7. Customer service is outstanding.

3 years ago

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Reply from Cove

We're always proud of our helpful and dedicated representatives! Thanks for the review!

Jul. 15th, 2021

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Jennifer Quinn Valrico, FL

I wish that some of the features were a bit more customizable.

3 years ago

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Reply from Cove

Appreciate the feedback! We're always looking for ways to further personalize the system to needs of our customers. We will be bringing more options and features to our system in future updates.

Jul. 15th, 2021

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star star star star star

Jolena J Page Seabeck, WA

Easy set up, easy to use, and great customer service

3 years ago

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Reply from Cove

Thanks! Glad to hear you are enjoying your system!

Jul. 15th, 2021

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Tyler Vohs Galva, IA

Reasonable price, product does what it's supposed to.

3 years ago

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Reply from Cove

So glad to hear! Thanks for leaving us a review! We greatly appreciate it!

Jul. 15th, 2021

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star star star star star

Abel Benavides Rio Grande City, TX

Awesome help and fast response to burglary alerts.

3 years ago

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Reply from Cove

Thanks for the review! We greatly appreciate it!

Jul. 15th, 2021

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star star star star star

Russ Brunswick, GA

Good customer service there when you need them

3 years ago

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Reply from Cove

We certainly try to be there for each of our customers! Thanks for the review Russ!

Jul. 15th, 2021

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star star star star star

Georges Gonel Lady Lake, FL

They meet all needs and with care and professionalism

3 years ago

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Reply from Cove

That's what we aim for! Thanks for sharing!

Jul. 15th, 2021

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star star star star star

THOMAS DYE Saint Louis, MO

I like my system and everyone i have delt with

3 years ago

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Reply from Cove

Thanks for sharing and leaving us a review! We greatly appreciate it!

Jul. 15th, 2021

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star star star star star

NASSI Tarzana, CA

SMART SYSTEM, RELIABLE, 3 QUALITY, BETTER THAN ADP

3 years ago

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Reply from Cove

Glad to hear you are enjoying your system! Thanks for taking the time to write a review for us!

Feb. 10th, 2021

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star star star star star

Cruizer2005 Sumter, SC

Great customer service! Prompt response always!

3 years ago

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Reply from Cove

Thank you! We certainly try to be there for each of our customers.

Feb. 8th, 2021

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star star star star star

Chet Monaca, PA

Price I see great and equipment is top notch

3 years ago

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Reply from Cove

Thanks for leaving us a review Chet! We greatly appreciate it!

Jan. 6th, 2021

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star star star star star

Dianne Kemp

Easy to install. Great customer service. Quick response.

3 years ago

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Reply from Cove

Thanks for sharing! And thanks for leaving us a review!

Dec. 17th, 2020

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star star star star star

Mel & Linda Weller

Cove Security is great __ customer service is very good

3 years ago

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Reply from Cove

Thank you so much! We appreciate you took the time to leave us a review!

Nov. 24th, 2020

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star star star star star_border

maurice

Very friendly, very helpful and technical competent as yet no complaints.

3 years ago

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Reply from Cove

Thanks for the review Maurice! We really appreciate it!

Nov. 24th, 2020

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star star star star star

Constance

Customer Review Video

4 years ago

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Reply from Cove

Thank you!

Nov. 10th, 2020

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star star star star star

Rick G

Easy to install. Great technical support !

4 years ago

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Reply from Cove

Thank you!

Nov. 11th, 2020

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star star star star star

Excellent company!

Easy install, quality equipment, great customer service!

4 years ago

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Reply from Cove

Thank you!

Nov. 11th, 2020

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Anonymous

I like the fact that when something happens, they are there quickly.

4 years ago

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Reply from Cove

Thank you! And thanks for leaving a review, we really appreciate it.

Nov. 10th, 2020

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star star star star star

Maria & Wayne

It was easy to install and they are so helpful

4 years ago

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Reply from Cove

Thank you!

Nov. 11th, 2020

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star star star star star

Marco Blazquez Jarrell, TX

Great product. Excellent customer service. Perfect price.

4 years ago

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Reply from Cove

Thanks for leaving a great review! Much appreciated!

Nov. 11th, 2020

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star star star star star

Tamica

Amazing customer service and user friendly!

4 years ago

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Reply from Cove

Thank you! We aim to be the best in both!

Nov. 11th, 2020

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star star star star star

Neil Fritsch

Excellent customer service.. Need outdoor cameras

4 years ago

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Reply from Cove

Thank you! We are eager to add outdoor cameras to our system, and have spent nearly all of 2020 working on them.

Nov. 11th, 2020

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star star star star star

Geraldine M.

Very good service and product at a very good price!

4 years ago

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Reply from Cove

Thank you!

Nov. 11th, 2020

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star star star star star

Ron

Excellent, they have a great product and excellent service.

4 years ago

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Reply from Cove

Thank you! We continually strive for excellence in both!

Nov. 11th, 2020

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star star star star star

Diane Sabino Dewey-Humboldt, AZ

Their service is excellent. Product works beautifully!

4 years ago

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Reply from Cove

Thanks, Diane for the kind review. We love to hear this type of raving experience.

Dec. 30th, 2019

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star star star star star

GREGORY LEON

LOVE MINE.EASY FAST SET UP TIME. WISH IT SAW MY CAM

4 years ago

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Reply from Cove

Thanks for the kind review, Gregory. We will have more automation products in the future.

Dec. 17th, 2019

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star star star star star

Danny

I love Cove!!!! Great customer service! Great price

4 years ago

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Reply from Cove

Thanks for the kind review, Danny. We love providing all those things.

Dec. 17th, 2019

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star star star star star

Brett Davis

Customer Review Video

4 years ago

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Reply from Cove

Thanks, Brett for the kind words. We love hiring sympathetic support personnel.

Dec. 17th, 2019

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star star star star star

Jamie Manfouo Queen Creek, AZ

They are very prompt at calling me when my alarm goes off

5 years ago

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Reply from Cove

Thanks, Jamie for the review. We do love to please.

Jul. 22nd, 2019