Core Home Security Reviews

3.1

star star star star_border star_border

110 User Reviews

6.0

Overall Score

Compare

3.1

star star star star_border star_border

110 User Reviews

6.0

Overall Score

Compare

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Summary of Reviews

Star Rating

3.1

star star star star_border star_border

110 Reviews

Review Breakdown

5 grade

25%

4 grade

21%

3 grade

14%

2 grade

14%

1 grade

26%

Sentiment Criteria

Value

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Quality

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Service

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Trustworthiness

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Verified Customer

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Lynn Saccomen Prosperity, SC

I'm 71 years old. Technology is not a strong concept for me to use as a helper. When I make a mistake or mess up big time, all I have to do is call. They are so understanding and patient with me. That means alot to someone like me.

4 years ago

Reply from Core Home Security

Thank you for your trust, Lynn! Let us know if you need anything further!

May. 26th, 2021

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Verified Customer

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William Davis Titusville, FL

I have tried to contact core on two occasions because I have questions about the alarm system. I was unsuccessful and trying to contact you because first of all no one ever answered the phone calls

4 years ago

Reply from Core Home Security

William, I am sorry to hear you have had trouble reaching us. Please contact customer service (888-757-2673) so we can answer any questions you may have.

May. 4th, 2021

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Verified Customer

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Dorothy Conteh Fort Valley, GA

When there is malfunction must pay $99 for a service call. All customers, especially may not be ableto troubleshoot on telephone.

4 years ago

Reply from Core Home Security

Thanks for the review, Dorothy. Depending on the issue, we are often able to troubleshoot technical difficulties over the phone. When the issue is more in-depth, we will send a technician out to assist you, and depending on what is causing the issue, there is sometimes a service charge to fix your equipment.

May. 27th, 2021

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Verified Customer

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Charlene R Willie Austin, TX

sometimes the system goes off for no apparent reason after a few trys of pushing the different buttons it corrects it self but only happens rarely

4 years ago

Reply from Core Home Security

It shouldn't be doing that, Charlene. Please give us a call and let us know what is going on so we can get that fixed.

May. 20th, 2021

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Verified Customer

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Carmen Hottinger Jonesboro, AR

Have had no issues thus far, except, never received the life alert pendants that we’re supposed to come with the system

4 years ago

Reply from Core Home Security

Thank you, Carmen. Please call customer service (888) 757-2673, and we will have your alert pendants sent out immediately.

May. 18th, 2021

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Verified Customer

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Eddie Wolfe Apple Creek, OH

Customer service is hard to get a hold of. Installation of equipment wasn't installed to our liking.

4 years ago

Reply from Core Home Security

Thank you for the review, Eddie. Please call customer service at (888) 757-2673 and we'll adjust any equipment so that you are fully satisfied.

May. 18th, 2021

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Verified Customer

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James E Smith Bennettsville, SC

good system so far. have not had any problems. just wish I could review the recordings from my phone.

4 years ago

Reply from Core Home Security

Give us a call, James. We will try to walk you through the phone app and get you up and running.

May. 20th, 2021

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Verified Customer

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Ms Hall Greensboro, NC

The system works fine but I had to contact the agent a few times to get issues resolved

4 years ago

Reply from Core Home Security

Thanks for taking the time to leave a review, Ms. Hall. We have hired more staff to keep up with increased volume; this will not be a repeating issue.

May. 26th, 2021

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Verified Customer

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Abdul-Saboor Rushdan

I'm still waiting for a technician to contact me to connect my Front Door video camera

4 years ago Edited January 10, 2024

Reply from Core Home Security

I am sorry to hear you are having trouble getting your front door camera reconnected. Please reach out to customer service (888-757-2673) so we can get this fixed for you.

May. 4th, 2021

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Verified Customer

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John Prokop Pittsburgh, PA

Needs work please help and show me how to record longer video clips

4 years ago

Reply from Core Home Security

Thank you for taking the time to share your thoughts, John. Please call (888) 757-2673 and we will help you with recording longer video clips.

May. 18th, 2021

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Verified Customer

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Anthony Diaz Winston Salem, NC

The company is fine for the low monthly service but it’s really basic.

4 years ago

Reply from Core Home Security

Thank you, Anthony. Please don't hesitate to reach out so we can upgrade your system to a less basic package.

May. 20th, 2021

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Verified Customer

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Nathanael Palm Bay, FL

It’s makes you feel safe and to set the alarm on and off is easy.

4 years ago

Reply from Core Home Security

Glad the Core Home Security could help you feel safe in your home, Nathanael.

May. 4th, 2021

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Verified Customer

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Chris Ellis

Core provide quick responses to activated alarm by giving a courtesy call.

4 years ago Edited January 10, 2024

Reply from Core Home Security

Our 5-diamond monitoring system and professional reps make sure we are able to provide you with the help you need when you need it! Thank you, Chris.

May. 4th, 2021

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Verified Customer

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janice price Linden, TN

Had a problem took a month to get it fixed

4 years ago

Reply from Core Home Security

We have experienced a lot of changes within the company recently, Janice. I'm sorry to hear your issue took so long to get resolved, but with our increased staff this will not be a reoccurring issue.

May. 26th, 2021

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Verified Customer

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Machica davis Salisbury, NC

The one issue is the app is not always up to date.

4 years ago

Reply from Core Home Security

We have started working with a new team to update and make our app run as smoothly as possible.

May. 26th, 2021

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Verified Customer

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Willie Warren Columbus, GA

Don't like the way the door bell camera works

4 years ago

Reply from Core Home Security

Thank you for taking the time to leave a review, Willie. We would love to fix any issues you are having with your doorbell camera. Please call (888) 757-2673 and we will make sure your doorbell is working properly and efficiently.

May. 18th, 2021

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Verified Customer

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J Brumbelow Rockmart, GA

Very functional system. Convenient to arm and disarm.

4 years ago

Reply from Core Home Security

Thank you, J. Love hearing from our great customers.

May. 18th, 2021

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Verified Customer

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Ray Wilson Shelby, NC

I still have not gotten any signs to mark your protection.

4 years ago

Reply from Core Home Security

Please give us a call, Ray. We want to make sure you get taken care of on this matter.

May. 20th, 2021

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Verified Customer

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Marsha Nsntz

Response to my questions when relocating needed

4 years ago

Reply from Core Home Security

We would love to answer your question, Marsha. Reach out to customer service (888) 757-2673 and we will take care of you!

May. 20th, 2021

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Verified Customer

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Ruby Burroughs Summerville, SC

Love it, only concern, door bell does not ring loud.

4 years ago

Reply from Core Home Security

Thank you, Ruby. Sorry, your doorbell isn't ringing loud enough. You are able to receive notifications on your phone, and you can even add a chime pro device to help make your doorbell louder. Please reach out if we can assist you further in this matter.

May. 5th, 2021

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Verified Customer

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Matthew Ehis Wylie, TX

Good experience and everything is working accordingly

4 years ago

Reply from Core Home Security

Glad to hear everything is working properly. Please let us know if we can help you with anything regarding your home security needs!

May. 4th, 2021

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Verified Customer

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Arlene Manuel

Technical support is not available when needed

4 years ago Edited January 10, 2024

Reply from Core Home Security

Sorry to hear about your camera not working properly. Please contact us (888-757-2673) so that we can help fix this issue for you. Thanks for reaching out, Arlene.

May. 4th, 2021

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Verified Customer

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Elaine bryant Xenia, OH

All is fine. No issues w the service. Coyld be cheaper.

4 years ago

Reply from Core Home Security

We are glad to hear you aren't having any issues with your home security system. Thank you, Elaine!

May. 4th, 2021