Core Home Security: Read 110 User Reviews From Real Homeowners

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Verified Customer

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Anonymous Saint Louis, MO

I have had nothing but trouble with them since I started my service. My monitor pendant has not worked for over a month. I called them and told them that it wasn’t working and asked them to call but I haven’t heard from them. The company that monitors said they had a low battery signal from my pendant. I have replaced the battery but still nothing. I called and got a recorder so I left a message to the fact but haven’t heard from them. I said in the message that if they couldn’t fix the problem I would consider the contract voided. But they still bill me and I still have no working pendant. I would not recommend them for anything ever.

4 years ago

Reply from Core Home Security

Sorry, you are having issues with your monitor pendant. We have increased our number of employees and will take care of this immediately. Please reach out so we can make this right.

May. 20th, 2021

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Betty Cabness Fort Worth, TX

Haven’t heard from them since they got my social security number,I ask for a sign to be place in my yard I still haven’t got it but they have there money,Don’t work with you at all don’t believe anything they say .I had to get some security it was only me and my little and we were scare,but we still are NO CORE SIGN EVEN CAN BUT THEY GOT THEY MONEY,THAT ALL CORE Want from there customers.

4 years ago

Reply from Core Home Security

Sorry, we've had trouble connecting, Betty. We want to make sure your home is secure and you feel safe, we would love to bring a sign by. Please call (888) 757-2673 and let us know the best time for us to drop it off.

May. 26th, 2021

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charles davila Austin, TX

It took months to complete the whole project had to wait for equipment that wasn't even available while they receive their money and paying for something that wasn't promised and now still have problems with the skybell not operating properly

4 years ago

Reply from Core Home Security

Sorry to hear about your experience, Charles. We would love to fix the issue your having with your skybell and make this right. Please call (888) 757-2673 so we can make this right.

May. 18th, 2021

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Tammy Clark Browns Summit, NC

Customer Service is not user friendly. I can't ever get in touch with anyone and when I do they are rude and lie to get you off the phone. I hate I ever went with this Company. I was mislead from the beginning.

4 years ago

Reply from Core Home Security

Sorry to hear about your experience, Tammy. Our technicians are trained to explain our contract information and services thoroughly. Call (888) 757-2673 and you'll be able to get through for help.

May. 18th, 2021

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UnHappy

You call can’t get in touch with nobody and leave a message they never get back with you.I call 35 time and it took them 7 months to fix a problem I had .So do yourself a favor go somewhere else .

4 years ago

Reply from Core Home Security

Sorry, you're having issues getting through. We have received an increased volume of calls due to covid and sincerely apologize for any issues that weren't taken care of in a timely manner. We have hired more staff and promise were here for you.

May. 20th, 2021

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Marissa Lincoln Park, MI

The ring doorbell doesn’t record like it should they don’t answer the phone unless you’re ordering the services after that good luck trying to get them to fix or change anything.

4 years ago

Reply from Core Home Security

Sorry to hear about your doorbell issues, Marissa. We would love to take your call (888) 757-2673 and make any changes or fixes to your security equipment.

May. 18th, 2021

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Vicki Falconer

System is not worth a penny. It has not worked at my home since the day they installed it. Fees that I am charged each month do not match what I was explained at time of installation.

4 years ago Edited January 10, 2024

Reply from Core Home Security

We're sorry to hear that you are having issues with your security system. Please contact us (888-757-2673) so that we can discuss any billing issues.

May. 5th, 2021

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Torrence Garrett Missouri City, TX

This company is horrible. I would not recommend this company to anyone. The sales person I had was untruthful. Now I’m stuck in a 12 year equipment contract. I would have never knowingly signed up for this. That equipment is already outdated and I still have about 10 years left to pay on it. The salesperson told me this would be a 60 month term but that’s not true. Read the fine print. Then when I called her at the same number she used to get my business when I had concerns she told me not to call her on that number. She said that was her personal number and was told to call the number listed on their website. The company number is only answered by an answering service regarding what time of the day you call. You can never speak to a rep of the company. I called numerous times before I realized they are just using an answering service. That was the reason I called the useless salesperson.

2 years ago

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Concerned Customer Houston, TX

I've had their service for less than a month and I do not like the customer service this company provides. When you call ththeir main number noone ever answers. I've never had a live person answer ever. I was never told that the alarm equipment that was provided is financed for 144 months. I was told my service is for 60 months. I would have never signed up for that. I can't get tech support later in the evening to assist with my doorbell and backyard camera. I haven't received a yard sign. I haven't received anything showing we have the fire alarm service so we can get an insurance discount. At this point I just want out of this contract asap!!!

3 years ago

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Ronnie Elliott Huntsville, AL

Core Service has the worst customer service. The sales representative I dealt with was not up front with me dealing with the contract. I cannot say how good/bad the company is because the people I have dealt with in Florida are not interested in quality service. They are interested in making a sale for profit not integrity in the company. Now I cannot talk with anyone to get out of this bad deal. so for anyone who is interested and concern about home security Core Home Security is not the company!!

4 years ago

Reply from Core Home Security

Deeply sorry to hear about your experience, Ronnie. I want to assure you we are interested in high-quality security service. Please call us at (888) 757-2673, I would love to know the name of the rep you had so we can properly address this problem.

May. 24th, 2021

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Ronnie Huntsville, AL

poor integrity not trustworthy. I feel like the company was not up front with me when I need a good security system in my home.

4 years ago

Reply from Core Home Security

Sorry to hear about your experience, Ronnie. Would love to make this right, please reach out to (407) 753-1449 so we set you up with a security system that fits your needs.

May. 20th, 2021

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Christopher Mize Jonesville, MI

I was supposed to get free months of service, and never got it, then I recommended a friend to the company, and never got credit for that!!

4 years ago

Reply from Core Home Security

Christopher, please contact our support team (888-757-2673) so that we can help you get your referral credit and so that we can look into getting you your free month.

May. 4th, 2021

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Brooks Winston Salem, NC

My experience and review is more geared towards the manipulative actions of the salesperson to gain my contract.

4 years ago

Reply from Core Home Security

Sorry about your experience, Brooks. Would you please call (888) 757-2673? We would love to know which rep you spoke to and make this right. This is not a common practice of Core Security; Our reps are trained to be upfront and disclose all details when presenting our contracts

May. 26th, 2021

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Anonymous Indianapolis, IN

Was lied to to a few times don't know how supposed to be security when anyone can access my cameras

4 years ago

Reply from Core Home Security

Sorry to hear about your experience. Only people with proper credentials can access your security system. Can you please call us at (888) 757-2673 and discuss what you mean by "anyone can access my camera."?

May. 26th, 2021

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Debra Macon, GA

System has malfunctioned since we received we receive calls about a door sensor all times of day and night.

4 years ago

Reply from Core Home Security

Sorry you are having sensor issues, Debra. Call us at (888) 757-2673, and we will send a technician to fix or replace your door sensor.

May. 20th, 2021

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Julius Collado Fort Worth, TX

I have not been able to connect at all. It does not recognize my password. Has been like that for 4 months.

4 years ago

Reply from Core Home Security

Julius, sorry to hear you are having issues connecting. If you are open to discussing this issue further, please call us at (888)-757-2673 so we can help get this resolved as quickly as possible.

May. 5th, 2021

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Tori Spruill Greensboro, NC

keeps going off for no reason. Cops been to house and having to pay out extra money. a waste of my money

4 years ago

Reply from Core Home Security

Tori, we are sorry to hear about issues with your security system. Please contact us (888-757-2673) so that we can assist you in solving this problem.

May. 4th, 2021

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Maria Collado

Bad customer service when you have problem with the camera never have the solution in time

4 years ago Edited January 10, 2024

Reply from Core Home Security

Sorry to hear about your experience, Maria. We would love to fix your camera issues, please reach out to (888) 757-2673 and we promise to provide you with a solution promptly.

May. 20th, 2021

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Karen McCollister

Equipment never worked right, poor customer service, won’t return phone calls.

4 years ago Edited January 10, 2024

Reply from Core Home Security

I assure you we want to get this fixed for you, Karen. Please reach out to customer service (888-757-2673) and we will work on resolving this issue with you.

May. 4th, 2021

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Eddie Hoskins San Antonio, TX

Do Not use this company,$3000. for just a basic system. Front doorbell malfunction 6 months ago under there warranty but will not repair it. PLEASE DO Not USE THIS Company...

3 years ago

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Felipe Herrera San Antonio, TX

Do not provide what was promised nor explains what exactly the charges are.

4 years ago

Reply from Core Home Security

Sorry to hear about your experience, Felipe. We would love to explain any billing questions and fulfil any promises made. Please call (888) 757-2673 so we can make this right.

May. 18th, 2021

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Mitchell Munford, TN

I was tricked into taking out a loan for equipment I did not want!

4 years ago

Reply from Core Home Security

I am sorry to hear about your experience, Mitchell. Please call (888) 757-2673 so we can make this right.

May. 18th, 2021

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Patricia Brightwell Athens, GA

I've been having problem with it ever since I got it installed

4 years ago

Reply from Core Home Security

Sorry to hear about your issues, Patricia. Please call customer service at (888) 757-2673 and we will get your security system running smoothly.

May. 20th, 2021

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jerry boyce Knoxville, TN

I'm being charge for a system that don't work. They won't to pay for a technician to come out and fix there equipment. Customer service rude as hell

1 year ago

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Renee Stewart Winder, GA

I have reached out to Core Security multiple times and no response! Once my contact is over I will use a different company.

2 years ago

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Jonathan Curtis Salisbury, NC

Still waiting on things promised to us 6 months later

4 years ago

Reply from Core Home Security

Sorry to hear about your experience, Jonathan. Can you elaborate further so we can make this right?

May. 18th, 2021

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Eddie Samudio Blue Ridge, TX

Not to good service poor customer services never call you

4 years ago

Reply from Core Home Security

Sorry to hear about your experience, Eddie. We would love to talk to you and help you with any issues you may have. Please call (888) 757-2673.

May. 18th, 2021

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Nancy Brooksville, FL

It's the worst. The customer experience is unheard of.

4 years ago

Reply from Core Home Security

We are sorry for your experience Nancy. Please call us to discuss any issues you may be having.

May. 4th, 2021

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Dianna Franklin Findlay, OH

Did not complete the installation service and it’s been since October 21

3 years ago

Core Home Security Reviews

Summary of Reviews