Vivint vs ADT-Monitored Security

Vivint and ADT are both well-known names in the home security industry. With decades of experience and extensive home security options, many consumers select these two companies as their security solutions. 

Vivint and ADT are comparable providers with multiple package options, home automation capabilities, and professional monitoring services. Both companies have pros and cons with similar offerings, so making the decision between Vivint and ADT will likely depend on the pricing and contract option you prefer.

ADT has a cheaper monthly monitoring fee but more expensive upfront fees. The company also requires a three-year contract, while Vivint security typically requires a five-year contract if you want the option for a cheaper monthly fee and free equipment. 

Keep reading if you want more information about Vivint vs ADT and how the companies differ.
Vivint logo verified_user
#4 Vivint
8.0 Overall Score
3.5
starstarstarstar_halfstar_border
(1,692)
ADT-Monitored Security logo verified_user
#18 ADT-Monitored Security
5.2 Overall Score
2.7
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(493)

Overview

Vivint

ADT-Monitored Security

Price Range of Monthly Costs
Price Range of Monthly Costs
$29.99+
$28.99+
Upfront Fees
Upfront Fees
$0
$99
Contract Length
Contract Length
42 or 60 Months
36 Months
Monitoring Options Available
Monitoring Options Available
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Wireless/Broadband
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Cellular
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Wireless/Broadband
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Landline
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Cellular
Equipment/Tech Available
Equipment/Tech Available
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Security Panel
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Motion Detector
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Indoor Camera
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Outdoor Camera
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Door/Window Sensors
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Security Panel
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Motion Detector
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Indoor Camera
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Outdoor Camera
State Coverage
State Coverage
49
50
Time In Business
Time In Business
20 Years
145 Years

Ratings

Vivint

ADT-Monitored Security

Overall Score
Overall Score
8.0 of 10
5.2 of 10
Review Score
Review Score
3.5
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2.7
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Value for Money
Value for Money
3.3
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2.9
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Quality of Product or Service
Quality of Product or Service
3.5
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2.8
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Customer Service
Customer Service
3.6
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2.7
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Company Trustworthiness
Company Trustworthiness
3.5
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2.7
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Likely to Recommend
Likely to Recommend
6.4 of 10
4.0 of 10

Reviews

Vivint

ADT-Monitored Security

Number of Reviews
Number of Reviews
1,692
493
Review Breakdown
Review Breakdown
3.5
starstarstarstar_halfstar_border
5 star
46%
4 star
15%
3 star
6%
2 star
4%
1 star
29%
2.7
starstarstar_halfstar_borderstar_border
5 star
37%
4 star
6%
3 star
3%
2 star
5%
1 star
49%

Reviews for Vivint

Helpful Favorable Review

Verified Customer

starstarstarstarstar
Mary
December 10th, 2019 Monroe, LA DETAILS
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
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Whenever I have a problem and I call them they take care of it right away. I very seldom have any problems with it. I can check my home when I am away and look at the cameras through my phone. I would recommend them to anyone looking for a security company.


Helpful Critical Review

Verified Customer

starstar_borderstar_borderstar_borderstar_border
Michael Harris
December 9th, 2019 DETAILS
Value for your money
starstar_borderstar_borderstar_borderstar_border
Quality of product or service
starstar_borderstar_borderstar_borderstar_border
Customer service
starstarstarstarstar
Company trustworthiness
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Very unhappy. I have had the system for over 2 years, and it has not worked correctly for more than 3 weeks at a time. The cameras go offline regularly, therefore, I cannot view all of the activity. My glance panel is offline more than it is online. I have had at least 10 technicians come out to visit, which means I took off work or several days. The customer service was always professional, but the product is terrible.


Reviews for ADT-Monitored Security

Helpful Favorable Review

starstarstarstarstar
Maria M.
December 3rd, 2019 Marlboro, NJ DETAILS
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

I have had ADT since May 2018. I've never had a problem with them. I had to call to change my number when i switched cable company. They came & switched it. I've had good customer service experience. Alarm went off because I entered wrong code n they called asap. Very satisfied.


Helpful Critical Review

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mark
November 18th, 2019 Boynton Beach, FL DETAILS
Value for your money
starstar_borderstar_borderstar_borderstar_border
Quality of product or service
starstarstarstar_borderstar_border
Customer service
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Company trustworthiness
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Stay away. Once you sign up they treat you horribly. I needed to make changes to my existing system and they wanted to charge me more than i paid to install the entire system. A friend just installed what i was looking to do for 1/4 of what they want to charge me to upgrade a portion of existing environment.


The Final Word

Contract (Winner: ADT)
Although Vivint offers different contract options that range from 1–60 months, most of the time if you want a reasonable monthly fee, you'll have to sign the full five-year contract. ADT still requires a long-term contract of three years, but that is significantly shorter than Vivint's five-year agreement. 

Equipment Warranty (Winner: Vivint)
All of Vivint's security systems come with a lifetime equipment warranty. This means that if any of your Vivint equipment malfunctions or breaks, the company will repair or replace it free of charge.

ADT does not offer a free equipment warranty. Instead, the company has a Quality Service Plan. This plan gives you extended limited warranty protection but for a price. Unlike Vivint who offers equipment protection for free, you have to pay for an equipment warranty with ADT. However, ADT does not list any pricing online or note how long this warranty lasts, so you'll need to talk with a service representative to get more information.

Money-Back Guarantee (Winner: ADT)
ADT offers a six-month money-back guarantee on all of its products and services. If you decide within six months that you no longer want ADT as your home security provider, the company will refund your monitoring fees and installation fee. 

Vivint does not mention a risk-free trial on its website, so it is unclear whether or not its security systems include one. However, that is typically something companies make known upfront, so we assume Vivint security does not offer this guarantee. 

Monthly Monitoring Cost (Winner: ADT)
ADT's monthly monitoring fee starts at $28.99 for ADT's Traditional Plan. This includes 24/7 monitoring, basic security equipment, professional installation, and monitored fire, flood, and carbon monoxide detection. For ADT's more advanced packages that includes smart home automation and video surveillance, you'll be paying closer to $50 per month.

Vivint's monthly monitoring cost starts at $39.99 for its basic security package that includes one touchscreen control panel, two sensors (you have your choice between door and window sensors), and one motion sensor. Vivint's basic security package is less robust than ADT's, and Vivint's also costs more.

Upfront Fees (Winner: Vivint)
Vivint does not charge any upfront fees for equipment or alarm installation. ADT, on the other hand, charges a $99 upfront fee.

Security Packages (Winner: ADT)
ADT and Vivint are not transparent online with what the companies include in their security packages. They list their offered systems and equipment, but it is unclear what specific equipment is included in what package.

Although we don't know everything that is included in Vivint's packages, ADT is a bit more transparent with the basic features it offers with each package. Both companies require you to request a quote and reach out to a service representative for more information. 

Here's what we know about ADT's three main security packages:

Traditional Package
  • 24/7 alarm monitoring
  • Security monitoring equipment
  • Monitored fire, flood, and carbon monoxide detection
  • Professional installation'
Control Package
  • Everything included in the Traditional Package
  • Remote arm and disarm of security system
  • Smart home controls, such as smart locks and smart thermostats
  • Customizable alerts and schedules
Video Package
  • Everything included in the Control Package
  • Video surveillance
  • Live stream from mobile devices
  • Recordings and saved video clips from cloud storage
Equipment Quality and Home Automation (Winner: Vivint and ADT)
ADT and Vivint offer high-tech security equipment and smart home devices. Both ADT's and Vivint's smart home security offerings are on par with other competitors in the industry in regards to the quality of equipment and variety of products.

  • Smart thermostat — a smart thermostat allows you to control your house temperature remotely as well as set preferred settings that will adjust the temperature when you're home and when you're out of the house to conserve energy.
  • Remote garage door — The remote garage door control lets you open and close your garage door whether you're at home or away. Whether you were in a rush and forgot to shut the garage door or if you need to let someone inside while you're not home, the remote garage door control allows you to do so.
  • Smart door locks — Smart locks are automatic door locks that are synched with your home security system. They allow you to remotely lock and unlock your doors and to be notified of entry. You can also set daily timers to lock or unlock the door at certain times of the day and night. 
  • Video doorbell camera — This camera is placed near your doorbell and allows you to monitor who is at the door as well as other things, such as package deliveries. The camera includes two-way audio that lets you communicate with the people at your door. You can access live video of this through ADT's and Vivint's mobile app.
  • Indoor camera — Indoor cameras are a way to monitor the inside of your home. Whether you want them primarily for peace of mind in case your home is broken into or just to check on your kids when you're away from home, indoor security cameras make sure you know what's going on in your home. You can also check live video feed as well as access video clips. 
  • Outdoor camera — Whether you purchase one or multiple outdoor cameras, this allows you to monitor the outside of the home, including your backyard, front yard, and other vulnerable areas. You can tap into live video feed as well as look through saved video clips. 
  • Mobile app — Vivint and ADT both have their own smart home app that allows you to manage your home security and home automation capabilities in one place. You can arm and disarm your home security, create custom alerts and notifications, check live video feed from your security cameras, talk through your cameras with two-way communication, and more. 
  • Smart lights/switches/plugs — ADT also offers smart lights, switches, and plugs with its smart home security to help with energy efficiency and to remotely control your home's lighting. Vivint does not offer these home automation capabilities. 
Customer Reviews (Winner: Neither)
Considering customer reviews, we suggest researching other home security providers that have better, more positive reviews. With hundreds of customer reviews each, Vivint and ADT have low star ratings from consumers, the majority of customer feedback being negative and highlighting misleading prices, defective equipment, poor customer service and sales practices, and more.

However, when comparing Vivint vs ADT, ADT customers give the company a higher star rating than Vivint customers do.

Online Transparency (Winner: Neither)
Both Vivint and ADT have poor transparency on their websites. For either company, you have to request a quote online or over the phone in order to access pricing and other security package details. Even if you request a quote online, you will still not receive further information until a sales representative calls you back. Not having additional information online makes it difficult to research the companies with ease.

Vivint vs ADT: Which is the Better Option?
Vivint and ADT are similar when it comes to equipment quality, home automation capabilities, and poor customer reviews.

Vivint has a better equipment warranty that you do not have to pay for and a cheaper upfront cost, as the company offers 0$ activation and does not charge for equipment if you sign a long-term contract (up to five years).

ADT has a more reasonable contract of three years, while Vivint's often lasts up to five years. ADT also has a six-month money-back guarantee and a cheaper monthly monitoring cost.

If you're looking for a cheaper monthly fee, a shorter contract, and a money-back guarantee, ADT is the better company for you.

If you're looking for a cheaper upfront cost, a free lifetime equipment warranty, and you don't mind a long-term contract close to five years, Vivint is the best option.

Because both companies have poor customer feedback and are not transparent with pricing and their offer details, we suggest looking into other trusted and top-rated home security providers.

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