Wayne Alarm Logo
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LAST UPDATED: June 27th, 2019

With offices in Lynn, Massachusetts, and Nantucket, Massachusetts, Wayne Alarm is dedicated to providing residents with reliable, efficient home security systems. The company was founded in 1968; its 48 years of experience helps set it apart from the competition. The company offers five home security solutions as well as a robust home automation system to help give you peace of mind in your home. In addition, Wayne Alarm provides security for businesses as well as fire alarms and monitoring to keep your office and equipment safe.

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The Good

  • Experience
  • Response Time
  • Customer Service
  • In-House Professionals
There's nothing necessarily wrong with doing business with a new company, but there is a great deal of comfort and assurance in working with someone experienced. Wayne Alarm has been around for nearly five decades. The company as tremendous knowledge of the industry and know what works and what doesn't. Also, Wayne Alarm keeps up with the latest technology and is staffed with knowledgeable, skilled professionals. When you have an emergency at home such as a break-in, you need help fast. You'll get just that with Wayne Alarm. While the industry standard for response time is 60 seconds, a trained operator at the Wayne Alarm response center will receive notification of your emergency and will take action within eight seconds. This is the type of speed and precision you need in stressful, potentially dangerous situation. When you purchase Wayne Alarm products and sign up as a customer, you have access to a wealth of tools and resources to enhance your experience. Customers can log in online to manage their account and read educational materials. Plus, customer service agents are friendly and helpful. Some home security companies will contract with other agencies to provide assistance to their customers. But with Wayne Alarm, everyone you'll deal with is local and present in the company's office. You know what you're getting when you work with Wayne Alarm.

The Bad

  • Lack of Pricing Details
  • Available Only Locally
  • Lack of Essential Information Online

Wayne Alarm has an impressive list of products and offerings, and its experience is as good as anyone in the industry. One big problem, however, is that if you want pricing information, you have to call customer service and get a quote. You can't simply look online and find out how much you can expect to pay for a system. People investigating home security systems may just pass Wayne Alarm right on by if no details are listed on the website. Wayne Alarm is only available in parts of Massachusetts, so if you live outside the area, you shouldn't even bother calling the company for its services. This can be a problem if you move away form the area to a place where Wayne Alarm doesn't have a presence. If you have enjoyed Wayne's service and want to continue, this won't be possible if you move away. While the Wayne Alarm website looks nice and has some useful tools for customers, it lacks key information for curious lurkers and people interested in doing business with the company. Vital information such as contracts, warranties, prices (as previously stated) and return policies are absent. These are glaring omissions.

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The Bottom Line

It can definitely be frustrating to someone investigating potential home security systems to not find a lot of information about the company online. Still, Wayne Alarm is an excellent company with a rich, proven track record of excellent service and products. Wayne will have you covered no matter what your needs are at home. And with home automation, you'll get much more than intrusion alerts. If you don't mind making phone calls to the company in order to obtain pricing information, Wayne Alarm is a perfect choice to protect you and your family.

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stacey goodman Lynnfield, MA

I called them , they were very responsive and answered all my questions. Installed and they call asap when my alarm goes off

6 years ago