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Verified Customer

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Vernon McDaniel Belen, NM

Like the system, customer service is lacking. Long wait times when you call, been trying to add a camera for months.

3 years ago

Reply from Vivint

Thank you for your feedback, Vernon. We appreciate your honesty about your experience with with the cameras and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232

Mar. 4th, 2021

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Verified Customer

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Duane & Susan Woodall Palm Bay, FL

I am still waiting for a new sign that says we are covered by Vivint!!! I asked a year ago & again another time. This is the 3rd time.

3 years ago

Reply from Vivint

Thank you for your feedback, Duane. We appreciate your honesty about your experience with the yard signs and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232

Mar. 4th, 2021

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Verified Customer

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Ned Las Vegas, NV

We like the product, but it very expensive compared to the market. We will most likely leave once our contract is up.

3 years ago

Reply from Vivint

Thank you for your feedback, Ned. We appreciate your honesty about your experience and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232

Mar. 4th, 2021

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Verified Customer

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Randy Kannapolis, NC

I love how easy it is to use. A finger swipe to set it inside, cell phone outside

3 years ago

Reply from Vivint

Thank you for your feedback, Randy! We are so glad to hear about your experience and how you're loving your system.

Mar. 4th, 2021

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Verified Customer

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Michael Fort Worth, TX

It seems to be quality. It always works. It gives me peace of mind. They are very supportive.

3 years ago

Reply from Vivint

Thank you for your feedback, Michael! We are so glad to hear about your experience with your services and how you're loving your system.

Mar. 16th, 2021

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Verified Customer

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Edwin Lanham, MD

The security cameras keep my family safe. It is high quality equipment. I wish they would make their premium cheaper.

3 years ago

Reply from Vivint

Thank you for your feedback, Edwin . We appreciate your honesty about your experience with your cameras  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 16th, 2021

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Verified Customer

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Carolyn Sacramento, CA

It’s a good thing. I haven’t had any issues with the equipment. Support is polite and helpful when I call.

3 years ago

Reply from Vivint

Thank you for your feedback, Carolyn. We appreciate your honesty about your experience with your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 3rd, 2021

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Verified Customer

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Steve

I am pretty happy with what I pay. I’ve had some issues but I get good results when I call customer service.

3 years ago

Reply from Vivint

Thank you for your feedback, Steve. We appreciate your honesty about your experience with your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 3rd, 2021

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Verified Customer

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Anonymous

Being able to turn on the lights and alarm from wherever is very convenient. Customer service is not so great. I had a really bad experience.

3 years ago

Reply from Vivint

Thank you for your feedback . We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 16th, 2021

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Verified Customer

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William Milton, FL

The app is easy to use. The algorithm for the doorbell need to be improved so it recognizes my face.

3 years ago

Reply from Vivint

Thank you for your feedback, William. We appreciate your honesty about your experience with your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 3rd, 2021

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Verified Customer

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Ida Brooklyn, NY

Love being able to see what is going on outside. It is pretty nice and efficient. It’s excellent.

3 years ago

Reply from Vivint

Thank you for your feedback, Ida ! We are so glad to hear about your experience with your services and how you're loving your system.

Mar. 16th, 2021

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Verified Customer

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George Aurora, CO

Everything seems to be working fine. It is easy to use. I do wish there was more detail in the installation.

3 years ago

Reply from Vivint

Thank you for your feedback, George ! We are so glad to hear about your experience with your installation and how you're loving your system.

Mar. 16th, 2021

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Verified Customer

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Jason Evansville, IN

The motion sensor is incredibly functional, it does not like animals. Everything works well. I never have to call them.

3 years ago

Reply from Vivint

Thank you for your feedback, Jason ! We are so glad to hear about your experience with your services and how you're loving your system.

Mar. 16th, 2021

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Verified Customer

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Irene Washburn, MO

Support has always been very patient and really good. The system does what they said it would.

3 years ago

Reply from Vivint

Thank you for your feedback, Irene! We are so glad to hear about your experience with your services and how you're loving your system.

Mar. 16th, 2021

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Verified Customer

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Denise Rice Lake, WI

I like the doorbell and I like that I can control it anywhere in the country on my phone.

3 years ago

Reply from Vivint

Thank you for your feedback , Denise! We are so glad to hear about your experience with your doorbell camera and how you're loving your system.

Mar. 16th, 2021

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Verified Customer

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Markie Wright Las Vegas, NV

good overall, we have a large property and there could be better connectivity to our second building.

3 years ago

Reply from Vivint

Thank you for your feedback, Markie . We appreciate your honesty about your experience with  your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 16th, 2021

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Verified Customer

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Mike M Petrak Medina, OH

good overall. salesperson was a bit pushy, sign broke (replaced - thank you!), some software glitches, but good overall

3 years ago

Reply from Vivint

Thank you for your feedback, Mike . We appreciate your honesty about your experience with your equipment  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 16th, 2021

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Verified Customer

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Steve Kirker Bastrop, TX

Love the mobile app and service. Keep up the great customer service and great product.

3 years ago

Reply from Vivint

Thank you for your feedback, Steve! We are so glad to hear about your experience with your app and how you're loving your system.

Mar. 16th, 2021

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Verified Customer

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Clinton Mosley Spanish Fort, AL

I love the ability to control my house and my sons‚Äô houses all in different cities!

3 years ago

Reply from Vivint

Thank you for your feedback , Clinton! We are so glad to hear about your experience with your equipment and how you're loving your system.

Mar. 16th, 2021

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Verified Customer

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Steven Havenar Bartlesville, OK

Our experience has been great! We had our alarm go off and Vivint reacted quickly!

3 years ago

Reply from Vivint

Thank you for your feedback, Steven! We are so glad to hear about your experience with your services and how you're loving your system.

Mar. 3rd, 2021

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Verified Customer

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Lamont Santa Rosa, CA

I like the Vivint smart home. I love that it notifies me on my phone everything that goes on.

3 years ago

Reply from Vivint

Thank you for your feedback, Lamont! We are so glad to hear about your experience with your services and how you're loving your system.

Mar. 3rd, 2021

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Verified Customer

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Melanie Gunn Durham, NC

I like the accessibility. I dislike how the app crashes and the front camera doesn‚Äôt always pick up movement.

3 years ago

Reply from Vivint

Thank you for your feedback , Melanie. We appreciate your honesty about your experience with your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 3rd, 2021

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Verified Customer

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Francisco Jimenez Laredo, TX

Very good, the only problem is when the bell rings it takes a while to see who's at the door.

3 years ago

Reply from Vivint

Thank you for your feedback, Francisco! We are so glad to hear about your experience with your services and how you're loving your system.

Mar. 3rd, 2021

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Verified Customer

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Stephanie Chico McAllen, TX

The system goes off every 5 minutes with just a bug flying by. I also do not like that it will not record 24/7 . I want to know who is passing by my house.

3 years ago

Reply from Vivint

Thank you for your feedback, Stephanie . We appreciate your honesty about your experience with your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 16th, 2021

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Verified Customer

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Tiffani Bing Clinton, MD

I've had packages delivered and when I look at the event it doesn't show. At night some time the camera isn't clear.

3 years ago

Reply from Vivint

Thank you for your feedback, Tiffani. We appreciate your honesty about your experience with your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 3rd, 2021

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Verified Customer

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Jason Paul Bulverde, TX

I enjoy the ease of the app and the quality of the cameras and the security services.

3 years ago

Reply from Vivint

Thank you for your feedback,  Jason! We are so glad to hear about your experience with your cameras and how you're loving your system.

Mar. 16th, 2021

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Verified Customer

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Greg Sinicropi Lansing, MI

The door bell cams are great, the touchpad is user friendly and the app is great

3 years ago

Reply from Vivint

Thank you for your feedback, Greg! We are so glad to hear about your experience with your doorbell camera and how you're loving your system.

Mar. 16th, 2021

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Verified Customer

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Tammie Tracy, CA

Driveway camera goes offline regularly. Other than that all is well. Overall the service is good, but not worth the high cost.

3 years ago

Reply from Vivint

Thank you for your feedback, Tammie . We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 16th, 2021

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Verified Customer

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Austin Reynolds Florence, SC

As I have said before, my outside camera will randomly not pick up movement. It‚Äôs slowly getting worse and worse

3 years ago

Reply from Vivint

Thank you for your feedback, Austin. We appreciate your honesty about your experience with your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 3rd, 2021

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Verified Customer

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Karen Lipe Woodland, CA

Trying to get back online with my products. I cannot get into my account. So my doorbell does not ring and a few other things.

3 years ago

Reply from Vivint

Thank you for your feedback, Karen . We appreciate your honesty about your experience with  your doorbell and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 16th, 2021

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Verified Customer

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Marilyn Milstein Colorado Springs, CO

Generally a very good experience. Troubleshooting the system could be easier and more comprehensive.

3 years ago

Reply from Vivint

Thank you for your feedback , Marilyn. We appreciate your honesty about your experience with your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 3rd, 2021

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Verified Customer

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Kiran Fuller Jacksonville, FL

I love the connectivity and video quality from anywhere in the world at any time.

3 years ago

Reply from Vivint

Thank you for your feedback, Kiran! We are so glad to hear about your experience with your services and how you're loving your system.

Mar. 3rd, 2021

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Verified Customer

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Tammy Vandiver Silsbee, TX

So for no problems, had to have porch camera signal worked on and team member was great!

3 years ago

Reply from Vivint

Thank you for your feedback, Tammy! We are so glad to hear about your experience with your services and how you're loving your system.

Mar. 3rd, 2021

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Verified Customer

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Doug Bentley Shepherdsville, KY

good experience overall. I did contact about adding another smart lock to a door and was never contacted back.

3 years ago

Reply from Vivint

Thank you for your feedback , Doug. We appreciate your honesty about your experience with your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 3rd, 2021

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Verified Customer

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Irene Bussey Madison, AL

I like the user friendly access panel. I don't like when it glitches and I can't see or hear in real time.

3 years ago

Reply from Vivint

Thank you for your feedback , Irene. We appreciate your honesty about your experience with your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 3rd, 2021

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Verified Customer

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Anton Tibke Radcliff, KY

The ease of handling the system, still not sure how to set the alarm, but I will figure it out.

3 years ago

Reply from Vivint

Thank you for your feedback  Anton! We are so glad to hear about your experience with the ease of the equipment and how you're loving your system.

Mar. 2nd, 2021

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Verified Customer

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Angela Greenslade

They have been prompt with any questions, and very polite. I have no dislikes.

3 years ago

Reply from Vivint

Thank you for your feedback  Angela! We are so glad to hear about your experience with customer service and how you're loving your system.

Mar. 2nd, 2021

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Verified Customer

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Shirley Curtin Tampa, FL

Vivint has always be very responsive to any alerts and upgrade requirementrs for my sysrtem.

3 years ago

Reply from Vivint

Thank you for your feedback  Shirley! We are so glad to hear about your experience with equipment and how you're loving your system.

Mar. 2nd, 2021

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Verified Customer

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Paul Salt Lake City, UT

system works great, if there are issues it is easy to contact them and resolve them.

3 years ago

Reply from Vivint

Thank you for your feedback  Paul! We are so glad to hear about your experience with customer support and how you're loving your system.

Mar. 2nd, 2021

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Verified Customer

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Kathy J Teal Canal Winchester, OH

Not good. Camera detection is very slow. Also I am completely disappointed in issues with garage door opener & power outages.

3 years ago

Reply from Vivint

Thank you for your feedback , Kathy. We appreciate your honesty about your experience with  your cameras and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 16th, 2021

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Verified Customer

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Ron Thomey

Response and Customer Service where questions arise or clarity on process and procedure

3 years ago

Reply from Vivint

Thank you for your feedback  Ron! We are so glad to hear about your experience with customer service and how you're loving your system.

Mar. 2nd, 2021

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Verified Customer

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Noreen Freed Bayville, NJ

Everything is working fine. Alarm works well and customer service responds very quick and is polite

3 years ago

Reply from Vivint

Thank you for your feedback  Noreen! We are so glad to hear about your experience with customer service and how you're loving your system.

Mar. 2nd, 2021

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Verified Customer

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Earlene Rhodes Chicago, IL

I have no complains. I have been with Vivint for awhile now and have not had any issues.

3 years ago

Reply from Vivint

Thank you for your feedback  Earlene! We are so glad to hear about your experience with Vivint and how you're loving your system.

Mar. 2nd, 2021

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Verified Customer

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Danny Sells Columbus, OH

Our Vivint Alarm System has been very reliable and has surprised us with features that we didn't know we had

3 years ago

Reply from Vivint

Thank you for your feedback  Danny! We are so glad to hear about your experience with your equipment and how you're loving your system.

Mar. 2nd, 2021

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Verified Customer

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Roger Sanchez San Antonio, TX

Quick response had the pleasure of speaking with agent and quickly understood my problem

3 years ago

Reply from Vivint

Thank you for your feedback  Roger! We are so glad to hear about your experience with customer service and how you're loving your system.

Mar. 2nd, 2021

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Verified Customer

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Ron Milwaukee, WI

Happy with system and support very responsive to my issues and very helpful with issues.

3 years ago

Reply from Vivint

Thank you for your feedback  Ron! We are so glad to hear about your experience with customer support and how you're loving your system.

Mar. 2nd, 2021

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Verified Customer

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Taylor Columbus, OH

I do like my system overall but, there can be techical problems that require customers to have to call.

3 years ago

Reply from Vivint

Thank you for your feedback  Taylor! We are so glad to hear about your experience with equipment and how you're loving your system.

Mar. 2nd, 2021

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Verified Customer

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Patricia Morrell

Like I know when doors open. Set and unset while not at home. Auto turn on and off..

3 years ago

Reply from Vivint

Thank you for your feedback  Patricia! We are so glad to hear about your experience with your equipment and how you're loving your system.

Mar. 2nd, 2021

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Verified Customer

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Michael Massaro Bellmore, NY

System is great. The only problem I have is that they raised my rate without notification

3 years ago

Reply from Vivint

Thank you for your feedback  Michael! We are so glad to hear about your experience with your equipment and how you're loving your system.

Mar. 2nd, 2021

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Verified Customer

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M G Anthony Detroit, MI

It has been a good experience. Their products work consistently. They stand behind them as well.

3 years ago

Reply from Vivint

Thank you for your feedback  Anthony! We are so glad to hear about your experience with your equipment and how you're loving your system.

Mar. 2nd, 2021

Vivint Reviews