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Verified Customer

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Lisa Glendale, AZ

Very bad experience. 1st, on a hold for more than 30 minutes to talk to somebody when I call customer service. 2,, system does not work very well and is not reliable still my issues have not been resolved

3 years ago

Reply from Vivint

Thank you for your feedback, Lisa. We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 27th, 2021

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Verified Customer

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Kevin Walker North Pole, AK

Terrible, we do not use it. We cancelled it within the 5 days in a hand written letter, email and the form provided for cancelation. We want the device out of our home and our money back that you have taken from us!

3 years ago

Reply from Vivint

Thank you for your feedback , Kevin. We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 27th, 2021

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Verified Customer

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Quentin Krengel Gallatin Gateway, MT

They have a great overall system; however their software is very buggy (I've uncovered 3 bugs in a very short amount of time, and their escalation is terrible for a company of their size.

3 years ago

Reply from Vivint

Thank you for your feedback, Quentin. We appreciate your honesty about your experience with your system  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 27th, 2021

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Verified Customer

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Heather johnson Rockford, IL

I had a terrible time getting them to say my equipment up. It took 4 techs to get out set up correctly. Then they were overcharging me and I had to get that corrected.

3 years ago

Reply from Vivint

Thank you for your feedback, Heather. We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 27th, 2021

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Verified Customer

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Name Withheld Kansas City, MO

Very good equipment and technology, simple system to understand and use, good customer service.

3 years ago

Reply from Vivint

Thank you for your feedback! We are so glad to hear about your experience with your services and how you're loving your system.

Jan. 27th, 2021

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Verified Customer

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Jim Scherman Shawnee Mission, KS

Very happy with service. We actually use this system more than our previous system because of the ease of operation

3 years ago

Reply from Vivint

Thank you for your feedback, Jim! We are so glad to hear about your experience with your services and how you're loving your system.

Jan. 27th, 2021

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Verified Customer

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Sharon Homer, LA

Everything is good service and good tech support if there is a problem with the system

3 years ago

Reply from Vivint

Thank you for your feedback , Sharon! We are so glad to hear about your experience with your services and how you're loving your system.

Jan. 27th, 2021

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Verified Customer

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Connie Rogers, AR

I'm pleased with the features and the quick turn around when I called with a concern.

3 years ago

Reply from Vivint

Thank you for your feedback, Connie! We are so glad to hear about your experience with your services and how you're loving your system.

Jan. 27th, 2021

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Verified Customer

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Edwin Vilchez Richmond, TX

I canceled my account before the first two weeks trial period and a vivint agent said a tech guy would pick up the equipment. That never happened and I'm still paying for the service.

3 years ago

Reply from Vivint

Thank you for your feedback, Edwin. We appreciate your honesty about your experience with your account  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 27th, 2021

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Verified Customer

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David Sauceda Harlingen, TX

Fair so far. Customer service is good. My equipment keeps having issues is only thing I don't like.

3 years ago

Reply from Vivint

Thank you for your feedback , David. We appreciate your honesty about your experience with your equipment  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 27th, 2021

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Verified Customer

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Ryan Parker, CO

Easy to use and gives full protection. Payment options were helpful. Service was great.

3 years ago

Reply from Vivint

Thank you for your feedback, Ryan! We are so glad to hear about your experience with your services and how you're loving your system.

Jan. 27th, 2021

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Verified Customer

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S Erie, CO

Constant hassle with the garage items working and not messing up. Then having to pay for a service call to have them come fix it.

3 years ago

Reply from Vivint

Thank you for your feedback. We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 27th, 2021

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Verified Customer

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Derrick Ford Waldorf, MD

I like the cameras, the ability to make changes on my phone remotely. Not sure what I don't like yet.

3 years ago

Reply from Vivint

Thank you for your feedback , Derrick. We appreciate your honesty about your experience with  your system  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 27th, 2021

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Verified Customer

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Ryan Donley Mc Lean, VA

Great! It's easy to use and super convenient. We love it and will remain a loyal customer!

3 years ago

Reply from Vivint

Thank you for your feedback , Ryan! We are so glad to hear about your experience with your services and how you're loving your system.

Jan. 27th, 2021

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Verified Customer

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Kelly Byrne Martinsburg, WV

Wonderful customer service. Always able to resolve my issues quickly. Very knowledgeable.

3 years ago

Reply from Vivint

Thank you for your feedback , Kelly! We are so glad to hear about your experience with your services and how you're loving your system.

Jan. 27th, 2021

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Verified Customer

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Mitch Port Saint Lucie, FL

It was absolutely horrible. The customer service communication and lack of responsibility of the representatives was horrible. I have never had such a bad experience with a company like I did with vivint.

3 years ago

Reply from Vivint

Thank you for your feedback , Mitch. We appreciate your honesty about your experience with your service  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 27th, 2021

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Verified Customer

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Martina Corprue Birmingham, AL

Everything has been seamless. I have had no hiccups with this company. Customer service is awesome!

3 years ago

Reply from Vivint

Thank you for your feedback , Martina! We are so glad to hear about your experience with your service and how you're loving your system.

Jan. 27th, 2021

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Verified Customer

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KIMBERLY THOMAS Olive Branch, MS

SO FAR SO GOOD WE HAVE ENJOYED KNOWING WHEN PACKAGES ARE LEFT AT THE DOOR AND VISITORS

3 years ago

Reply from Vivint

Thank you for your feedback , Kimberly! We are so glad to hear about your experience with your camera and how you're loving your system.

Jan. 27th, 2021

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Verified Customer

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Doug Weiss Des Moines, IA

Vivint does what they promise. We have been continually alerted when anyone is on our property.

3 years ago

Reply from Vivint

Thank you for your feedback , Doug! We are so glad to hear about your experience with your services and how you're loving your system.

Jan. 27th, 2021

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Verified Customer

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Fran Burns Greeley, CO

Very easy to use. The camera placement is perfect for me to be able to see all areas.

3 years ago

Reply from Vivint

Thank you for your feedback , Fran! We are so glad to hear about your experience with your cameras and how you're loving your system.

Jan. 27th, 2021

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Verified Customer

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Peter Boose Erie, PA

I shouldn't have been charged $20 for something the tech could not fix he ha to come out two times and l had to wait two weeks and as of today the issue is not correct

3 years ago

Reply from Vivint

Thank you for your feedback , Peter. We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 28th, 2021

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Verified Customer

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Zachery Allen Jacksonville, NC

Terrible company, I was bold faced lied to and was never able to turn the system back in. I wish I stayed with brinks because brinks system actually works properly and doesn't take 3 mins for a alarm to even go off.

3 years ago

Reply from Vivint

Thank you for your feedback , Zachery. We appreciate your honesty about your experience with  your account  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 28th, 2021

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Verified Customer

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Jeff Blythewood, SC

The system itself is fairly decent. However, it's overpriced for what it actually does. Customer service is average at best as well.

3 years ago

Reply from Vivint

Thank you for your feedback , Jeff. We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 28th, 2021

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Verified Customer

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Noelle Boshop Orlando, FL

Everything works okay. The cameras cut out from time to time and the deadbolt sensor has been acting strange.

3 years ago

Reply from Vivint

Thank you for your feedback , Noelle. We appreciate your honesty about your experience with  your cameras and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 28th, 2021

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Verified Customer

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Samantha Dumas, TX

Lied to by sale rep, broke our wall plate cover which is easily replaceable, but ran the wire down the wall where you can‚Äôt replace the wall plate cover

3 years ago

Reply from Vivint

Thank you for your feedback, Samantha. We appreciate your honesty about your experience with your installation  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 1st, 2021

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Verified Customer

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Renee Desiderio Kenai, AK

We love the security it provides and the quick response provided (even if it‚Äôs just a false alarm).

3 years ago

Reply from Vivint

Thank you for your feedback, Renee! We are so glad to hear about your experience with your services and how you're loving your system.

Jan. 29th, 2021

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Verified Customer

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Larisha Britt Franklin, VA

Vivint provided excellent customer service and are prompt with responding to issues.

3 years ago

Reply from Vivint

Thank you for your feedback , Larisha! We are so glad to hear about your experience with your services and how you're loving your system.

Jan. 29th, 2021

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Verified Customer

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Catherine Rogers Virginia Beach, VA

Great service. Staff are professional and knowledgeable. They are very timely and helpful.

3 years ago

Reply from Vivint

Thank you for your feedback , Catherine! We are so glad to hear about your experience with your services and how you're loving your system.

Jan. 30th, 2021

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Verified Customer

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Emily Sherman Clayton, NC

There customer service needs help. I had to call with a issue I had and they kept putting me off. Also we never received our referral money

3 years ago

Reply from Vivint

Thank you for your feedback , Emily. We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 30th, 2021

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Verified Customer

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Edwin deese Marrero, LA

It‚Äôs ok. I have trouble my lock doesn‚Äôt lock automatically as it should, it appears the battery goes dead often

3 years ago

Reply from Vivint

Thank you for your feedback , Edwin. We appreciate your honesty about your experience with your door lock and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 30th, 2021

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Verified Customer

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Chereka Smith Denham Springs, LA

The security systems are great and vinvient. But I have found other companies offers same services for much lower lrice

3 years ago

Reply from Vivint

Thank you for your feedback , Chereka. We appreciate your honesty about your experience with your account and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 30th, 2021

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Verified Customer

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Elizabeth Galena Park, TX

Very good experience. Very dependable, can access also from my phone at any time

3 years ago

Reply from Vivint

Thank you for your feedback, Elizabeth! We are so glad to hear about your experience with Vivint and how you're loving your system.

Jan. 19th, 2021

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Verified Customer

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Freddie Pomona, CA

It's been so so. Very poor customer service, installing technicians were great! Have Patients if you're calling in and asking for help.

3 years ago

Reply from Vivint

Thank you for your feedback  Freddie. We appreciate your honesty about your experience with  installation  and would love to  investigate  this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 20th, 2021

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Verified Customer

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Mike Vercammen Turlock, CA

Good. Easy to work with. Helped me with getting out of contract with another company.

3 years ago

Reply from Vivint

Thank you for your feedback, Mike! We are so glad to hear about your experience with Vivint and how you're loving your system.

Jan. 19th, 2021

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Verified Customer

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Barry Pistone Spartanburg, SC

absolutely wonderful, I have had to go back and view items not only for us but for the neighbors.

3 years ago

Reply from Vivint

Thank you for your feedback, Barry! We are so glad to hear about your experience with Vivint and how you're loving your system.

Jan. 19th, 2021

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Verified Customer

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Denise Sienkiewicz Aurora, IL

Very positive. From the sales team, to the installation team to customer service. Top noth.

3 years ago

Reply from Vivint

Thank you for your feedback, Denise! We are so glad to hear about your experience with Vivint and how you're loving your system.

Jan. 19th, 2021

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Verified Customer

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M.Lopez Pensacola, FL

It has been good. All questions that i have had has been answered. I like this system.

3 years ago

Reply from Vivint

Thank you for your feedback, M! We are so glad to hear about your experience with Vivint and how you're loving your system.

Jan. 19th, 2021

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Verified Customer

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Paul Sutherland Shreveport, LA

Ok, but not that impressed with the final product. Batteries always need changing. Internet always losing connection to panel,

3 years ago

Reply from Vivint

Thank you for your feedback , Paul. We appreciate your honesty about your experience with  your panel  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 30th, 2021

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Verified Customer

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Josh Elkins Salt Lake City, UT

Very good and reliable. Well worth the install and monthly charge for security and cameras!

3 years ago

Reply from Vivint

Thank you for your feedback, Josh! We are so glad to hear about your experience with Vivint and how you're loving your system.

Jan. 19th, 2021

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Verified Customer

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Mosope Upper Marlboro, MD

Good customer services and quality of service. More discounts on equipment will be good.

3 years ago

Reply from Vivint

Thank you for your feedback, Mosope! We are so glad to hear about your experience with Vivint and how you're loving your system.

Jan. 19th, 2021

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Verified Customer

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Kelly & James Surmon North Highlands, CA

Several problems. Alarm going off when it wasn't set. Outside cameras doesn't work. Need someone to come to residence and no one comes.

3 years ago

Reply from Vivint

Thank you for your feedback , Kelly. We appreciate your honesty about your experience with your cameras and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 30th, 2021

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Verified Customer

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Barry Wasilla, AK

When we had a problem they were here to fix it quickly and they are very respectful.

3 years ago

Reply from Vivint

Thank you for your feedback, Barry! We are so glad to hear about your experience with Vivint and how you're loving your system.

Jan. 19th, 2021

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Verified Customer

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Amy Stewart Brooklyn, NY

Not as expected. The camera in my den detects items that I do not see when I review. Sometimes the doorbell camera drops items.

3 years ago

Reply from Vivint

Thank you for your feedback, Amy. We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 30th, 2021

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Verified Customer

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Andrea Green Tulsa, OK

The app will not let me delete a complete days video without clicking each video. It keeps seeing someone in the video area that is not there

3 years ago

Reply from Vivint

Thank you for your feedback , Andrea. We appreciate your honesty about your experience with your app  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 30th, 2021

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Verified Customer

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Christie Mc Kinney, TX

Poor, lengthy contract with high price for poor quality equipment. Equipment is not reliable but they still expect you to pay regardless of the lack of performance in their product.

3 years ago

Reply from Vivint

Thank you for your feedback , Christie. We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 30th, 2021

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Verified Customer

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Stanton Travis Forney, TX

Goes over and above things to make sure everything works perfectly for you. Easy to use system.

3 years ago

Reply from Vivint

Thank you for your feedback, Stanton! We are so glad to hear about your experience with your services and how you're loving your system.

Jan. 30th, 2021

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Verified Customer

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Diana Demasiado Laredo, TX

Great, mr H is always helpful. Always fast and prompt in answering any questions

3 years ago

Reply from Vivint

Thank you for your feedback, Diana! We are so glad to hear about your experience with Vivint and how you're loving your system.

Jan. 19th, 2021

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Verified Customer

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Dottie Lockhart, TX

Horrible !!never stays online! never can i access it through my phone due to it being off line, having to pay for extra router and it still doesn't work properly, I'm sorry I referred my friend when I first got it!!

3 years ago

Reply from Vivint

Thank you for your feedback, Dottie. We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 1st, 2021

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Verified Customer

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Nita Lee Odessa, TX

We love Vivint. Have been recommending it to others. Clear video. More security.

3 years ago

Reply from Vivint

Thank you for your feedback, Nita! We are so glad to hear about your experience with Vivint and how you're loving your system.

Jan. 19th, 2021

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Verified Customer

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Maggie Beesley Oak Grove, KY

Poor everything the salesman said was not accurate and we didn't realize till after the install they had drilled into the house we're RENTING when I asked before install we were told there were not modifications to structure

3 years ago

Reply from Vivint

Thank you for your feedback, Maggie. We appreciate your honesty about your experience with your installation and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 1st, 2021

Vivint Reviews