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Verified Customer

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Artie Sierra Jr San Fernando, CA

My 12 to 4pm window for the tech was changed to 4 to 8 pm without my knowledge. I only found out when I called to find out why the tech hadn’t arrived by 4pm.

2 years ago

Reply from Vivint

Thank you for your feedback . We appreciate your honesty about your experience with  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Oct. 7th, 2021

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Verified Customer

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Jill Erickson Rio Rancho, NM

They have great products to choose from. Easy to use to check the surroundings via app.

2 years ago

Reply from Vivint

Thank you for the five-star rating! If you have any questions or comments please call us at 1-800-216-5232.

Oct. 7th, 2021

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Verified Customer

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AUDREY R BALDWIN Raeford, NC

Great service .I don't have a single complaint about Vivint. Customer service is great.

3 years ago

Reply from Vivint

That's what we like to hear, Audrey! We appreciate you giving us your feedback! Thanks for choosing Vivint to protect your home and family! If you would like to refer a friend or family member, please give us a call at 1-800-216-5232.

Sep. 23rd, 2021

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Verified Customer

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Sharon Mapp Philadelphia, PA

Always professional. Not a long time on hold when I do have to call customer service.

3 years ago

Reply from Vivint

Hi Sharon, we appreciate the great review. Thank you for choosing Vivint to protect your home and family!

Sep. 21st, 2021

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Verified Customer

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Britt Bowman Cibolo, TX

Easy of setup, quality of video and it always alerts me when someone's at the front door.

3 years ago

Reply from Vivint

That's what we like to hear, Britt! We appreciate you giving us your feedback! Thanks for choosing Vivint to protect your home and family! If you would like to refer a friend or family member, please give us a call at 1-800-216-5232.

Sep. 23rd, 2021

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Verified Customer

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Rodney Makel Washington, DC

Vivint responds very expeditiously to security alarms whether the alarms were actual alarms or false.

3 years ago

Reply from Vivint

Hi Rodney, we appreciate the great review. Thank you for choosing Vivint to protect your home and family!

Sep. 21st, 2021

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Verified Customer

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Kay Vetter Marshall, CA

Equipment is easy to use and works well and I appreciate the excellent customer support!

3 years ago

Reply from Vivint

That's what we like to hear, Kay! We appreciate you giving us your feedback! Thanks for choosing Vivint to protect your home and family! If you would like to refer a friend or family member, please give us a call at 1-800-216-5232.

Sep. 23rd, 2021

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Verified Customer

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Christopher C Gentry Vero Beach, FL

So far I am pleased with the service. The app can be glitchy at times. The false alarms were my fault.

3 years ago

Reply from Vivint

Hi Christopher, thanks for the review! We would love to hear more about any issues you are experiencing with the app. Please contact us by calling 1-800-216-5232.

Sep. 21st, 2021

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Verified Customer

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Marilyn Brehm Sioux Falls, SD

There was little or no follow up on the operation of the entire unit. We needed to spend too much time figuring out how to work the system.

3 years ago

Reply from Vivint

We're sorry to hear you've had a negative experience with Vivint. Please let us know if there is anything we can do for you by calling 1-800-216-5232.

Sep. 21st, 2021

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Verified Customer

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Bill Nash New Palestine, IN

When we moved and canceled the service they still charged us for an additional month even though we owned the equipment and had no contract

3 years ago

Reply from Vivint

We're sorry to hear you've had a negative experience with Vivint. We'd love to get you in touch with a supervisor who can look into this for you. Please contact us by calling 1-800-216-5232

Sep. 21st, 2021

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Verified Customer

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Jenn Bolinder Riverton, UT

They are great with response when my alarm goes off or there is an issue with the equipment.

3 years ago

Reply from Vivint

Hi Jenn, that's great to hear! Thank you for sharing your positive experience. Thanks for choosing Vivint to protect your home and family!

Sep. 21st, 2021

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Verified Customer

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Ray P Lacy Winston-Salem, NC

Problems with the system, problems with the app. Takes the app too long to load up. Takes too long for the camera to load if the door bell is pushed.

3 years ago

Reply from Vivint

Hi Ray, thank you for your feedback. Are you still experiencing issues? We appreciate your honesty about your experience with Vivint Smart Home and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232

Sep. 21st, 2021

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Verified Customer

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Jerry Henderson, TX

It is reliable. We never have problems with it. Our friends have also had a good experience.

3 years ago

Reply from Vivint

That's what we like to hear! We appreciate you giving us your feedback! Thanks for choosing Vivint to protect your home and family! If you would like to refer a friend or family member, please give us a call at 1-800-216-5232.

Sep. 17th, 2021

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Verified Customer

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Anonymous Prattville, AL

I like their promptness in calling me whenever there is alarm and the customer service.

3 years ago

Reply from Vivint

That's what we like to hear! We appreciate you giving us your feedback! Thanks for choosing Vivint to protect your home and family! If you would like to refer a friend or family member, please give us a call at 1-800-216-5232.

Sep. 17th, 2021

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Verified Customer

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Deborah Ridgeway, VA

Any time I call customer service, they are always helpful. The security works very well.

3 years ago

Reply from Vivint

We appreciate you giving us your feedback! Thanks for choosing Vivint to protect your home and family! If you would like to refer a friend or family member, please give us a call at 1-800-216-5232.

Sep. 17th, 2021

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Verified Customer

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Mary San Antonio, TX

My son and I love the way it works. It is easy to access. I do need a new camera and I am waiting for an install.

3 years ago

Reply from Vivint

That's what we like to hear! We appreciate you giving us your feedback! Thanks for choosing Vivint to protect your home and family! If you would like to refer a friend or family member, please give us a call at 1-800-216-5232.

Sep. 17th, 2021

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Verified Customer

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Dana Portland, OR

It's easy to use. Equipment never failed. Customer support is very responsive. I'm happy with it.

3 years ago

Reply from Vivint

That's what we like to hear, Dana! We appreciate you giving us your feedback! Thanks for choosing Vivint to protect your home and family! If you would like to refer a friend or family member, please give us a call at 1-800-216-5232.

Sep. 23rd, 2021

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Verified Customer

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Kendra Jenks, OK

It's an easy systems to understand, but our screen surveillance is broken and so I haven't used it. I need help and they haven't gotten back to me.

3 years ago

Reply from Vivint

Thank you for your feedback. We appreciate your honesty about your experience with Vivint Smart Home and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232.

Sep. 16th, 2021

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Verified Customer

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E Casper, WY

I've got it on my telephone and this is convenient to use. They're pretty responsive when you have any issues.

3 years ago

Reply from Vivint

We appreciate you giving us your feedback! Thanks for choosing Vivint to protect your home and family! If you would like to refer a friend or family member, please give us a call at 1-800-216-5232.

Sep. 17th, 2021

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Verified Customer

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Elizabeth Brighton, CO

I like the peace of mind. I was supposed to get an update on my equipment and I haven't gotten it yet.

3 years ago

Reply from Vivint

Thank you for your feedback. We appreciate your honesty about your experience with Vivint Smart Home and would love to investigate this further. Please contact our Support team at 1-800-216-5232.

Sep. 16th, 2021

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Verified Customer

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Paul Lexington, KY

They're knowledgeable and they get things taken care of. How easy it is to use it and to work with.

3 years ago

Reply from Vivint

This is awesome! Thank you for sharing, Paul. We are so happy that you had a great experience and look forward to serving you in the future. Thanks for being a part of the Vivint Family! If you would like to refer a friend or family member, please give us a call at 1-800-216-5232.

Sep. 14th, 2021

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Verified Customer

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Duane Fayetteville, NC

The equipment is good. Everytime we need to call them or whatever they answer or respond well.

3 years ago

Reply from Vivint

That's what we like to hear, Duane! We appreciate you giving us your feedback! Thanks for choosing Vivint to protect your home and family! If you would like to refer a friend or family member, please give us a call at 1-800-216-5232.

Sep. 14th, 2021

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Verified Customer

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John Shorewood, IL

It's all upgraded and never breaks. They're very helpful on the phone. It's easy to use.

3 years ago

Reply from Vivint

That's what we like to hear, John! We appreciate you giving us your feedback! Thanks for choosing Vivint to protect your home and family! If you would like to refer a friend or family member, please give us a call at 1-800-216-5232.

Sep. 10th, 2021

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Verified Customer

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Paul Glen Burnie, MD

The security equipment is pretty good. Vivint customer service is very easy to get to.

3 years ago

Reply from Vivint

That's what we like to hear, Paul! We appreciate you giving us your feedback! Thanks for choosing Vivint to protect your home and family! If you would like to refer a friend or family member, please give us a call at 1-800-216-5232.

Sep. 10th, 2021

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Verified Customer

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Melvin Tuskegee, AL

I feel safe at home with it. It is easy to monitor. When I call them I get results fast.

3 years ago

Reply from Vivint

That's what we like to hear, Melvin! We appreciate you giving us your feedback! Thanks for choosing Vivint to protect your home and family! If you would like to refer a friend or family member, please give us a call at 1-800-216-5232.

Sep. 10th, 2021

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Verified Customer

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Raymond Hadyn Dunn Fountain, CO

Like the featers. The app sometimes says that a function wasn't performed, when it actually was.

3 years ago

Reply from Vivint

That's what we like to hear, Raymond! We appreciate you giving us your feedback! Thanks for choosing Vivint to protect your home and family! If you would like to refer a friend or family member, please give us a call at 1-800-216-5232.

May. 26th, 2021

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Verified Customer

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Ashley Stanhope Prairie Grove, AR

I like the quality of the camera and when it tells you someone has left a door open.

3 years ago

Reply from Vivint

Ashley, thank you for bringing this to our attention! Please give us a call at 1-800-216-5232. We want to make sure your issue is resolved.

May. 22nd, 2021

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Verified Customer

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Jeremy crowther Fairmont, WV

Sales rep left out a lot of details. Cameras have hit or miss performance. Overall usable but would not recommend to a friend.

3 years ago

Reply from Vivint

Jeremy thank you for bringing this to our attention! Please give us a call at 1-800-216-5232. We want to make sure your issue is resolved.

May. 22nd, 2021

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Verified Customer

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Allyson Noray-Johnson Matthews, NC

The site is not user friendly for changing account information. Key Fobs we were given never worked.

3 years ago

Reply from Vivint

This is great feedback, Allyson! Please let us know if we can do anything to help you in the future. Thanks for choosing Vivint to protect your home and family! If you would like to refer a friend or family member, please give us a call at 1-800-216-5232.

May. 22nd, 2021

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Verified Customer

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Karen Flores Dothan, AL

The cameras are amazing! I’m extremely satisfied with everything. I have no complaints.

3 years ago

Reply from Vivint

This is great feedback, Karen! Please let us know if we can do anything to help you in the future. Thanks for choosing Vivint to protect your home and family! If you would like to refer a friend or family member, please give us a call at 1-800-216-5232.

May. 22nd, 2021

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Verified Customer

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Howard Brittner Smithfield, VA

I really like all the features, the camera, the keyless entry lock, the remote capabilities.

3 years ago

Reply from Vivint

This is great feedback, Howard! Please let us know if we can do anything to help you in the future. Thanks for choosing Vivint to protect your home and family! If you would like to refer a friend or family member, please give us a call at 1-800-216-5232.

May. 22nd, 2021

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Verified Customer

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Dawn Fields Shallowater, TX

Cameras go offline quite a bit out in the shed and slow to access activity on the cameras when not at home.

3 years ago

Reply from Vivint

This is great feedback, Dawn! Please let us know if we can do anything to help you in the future. Thanks for choosing Vivint to protect your home and family! If you would like to refer a friend or family member, please give us a call at 1-800-216-5232.

May. 22nd, 2021

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Verified Customer

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akela johnson Buffalo, NY

after receiving my system my back window screen battery was already dead & during the winter my door sensor popped off

3 years ago

Reply from Vivint

This is great feedback, Akela! Please let us know if we can do anything to help you in the future. Thanks for choosing Vivint to protect your home and family! If you would like to refer a friend or family member, please give us a call at 1-800-216-5232.

May. 22nd, 2021

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Verified Customer

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Jay Pettapiece Simpsonville, SC

It lets us know whenever someone is at our front door whether we are here or not.

3 years ago

Reply from Vivint

This is great feedback, Jay! Please let us know if we can do anything to help you in the future. Thanks for choosing Vivint to protect your home and family! If you would like to refer a friend or family member, please give us a call at 1-800-216-5232.

May. 22nd, 2021

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Verified Customer

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Darion Davis Temple Hills, MD

The camera in the dark only covers 5 ft. That is not enough to catch someone trying to break into your car or someone trying to sneak onto your property.

3 years ago

Reply from Vivint

Darion, thank you for bringing this to our attention! Please give us a call at 1-800-216-5232. We want to make sure your issue is resolved.

May. 22nd, 2021

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Verified Customer

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Anthony Las Vegas, NV

It’s okay , but my camera is starting to make a nasty noise when it whistle like if water or something is sick in there

3 years ago

Reply from Vivint

Anthony, thank you for bringing this to our attention! Please give us a call at 1-800-216-5232. We want to make sure your issue is resolved.

May. 22nd, 2021

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Verified Customer

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JB Norfolk, VA

Not pleasant, sales rep was not straight forward and customer service when I can get them on the line don't fix the problems. Have to call multiple times. Took over 6 months to get the proper billing amount.

3 years ago

Reply from Vivint

JB, thank you for bringing this to our attention! Please give us a call at 1-800-216-5232. We want to make sure your issue is resolved.

May. 22nd, 2021

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Verified Customer

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Kathy Hernandez Poquoson, VA

Sales ethics poor, non military friendly. Funny how my system is “monitored” but it’s been unplugged for months. No call. We could be dead and murdered before y’all follow up on why my system isn’t on.

3 years ago

Reply from Vivint

Kathy, thank you for bringing this to our attention! Please give us a call at 1-800-216-5232. We want to make sure your issue is resolved.

May. 22nd, 2021

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Verified Customer

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Eldon Hall Upper Marlboro, MD

My old contacts were not replaced during installation and this has been a problem

3 years ago

Reply from Vivint

This is great feedback, Eldon! Please let us know if we can do anything to help you in the future. Thanks for choosing Vivint to protect your home and family! If you would like to refer a friend or family member, please give us a call at 1-800-216-5232.

May. 22nd, 2021

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Verified Customer

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Marietta Stewart Franklin, OH

Well! Front door lock has had to have batteries changed too much. Back door is locked but it says it's open. The break alarms sometimes works.

3 years ago

Reply from Vivint

Marietta, thank you for bringing this to our attention! Please give us a call at 1-800-216-5232. We want to make sure your issue is resolved.

May. 22nd, 2021

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Verified Customer

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Dashia Bessemer, AL

It’s good, I will score higher if the app allows me to change from heat to cold and vice versa. It always say failure to change

3 years ago

Reply from Vivint

Dashia, thank you for bringing this to our attention! Please give us a call at 1-800-216-5232. We want to make sure your issue is resolved.

May. 22nd, 2021

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Verified Customer

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Gerardo Brighton, CO

Cameras don't record when there is movement. I've called to get this corrected and nothing happens. Unfortunately I'm stuck paying because I have a contract..

3 years ago

Reply from Vivint

Gerardo, thank you for bringing this to our attention! Please give us a call at 1-800-216-5232. We want to make sure your issue is resolved.

May. 22nd, 2021

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Verified Customer

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Janet G Herrin Lincoln, CA

More expensive than I anticipated. Also I tried to send the PGE trueup to Viviant and was given the wrong FAX number.

3 years ago

Reply from Vivint

This is great feedback, Janet! Please let us know if we can do anything to help you in the future. Thanks for choosing Vivint to protect your home and family! If you would like to refer a friend or family member, please give us a call at 1-800-216-5232.

May. 22nd, 2021

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Verified Customer

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Kaitlin Dell Rapids, SD

We had a table be damaged during installation and it was NOT covered with cost. Garage door still doesn’t work with app.

3 years ago

Reply from Vivint

Kaitlin, thank you for bringing this to our attention! Please give us a call at 1-800-216-5232. We want to make sure your issue is resolved.

May. 22nd, 2021

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Verified Customer

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Jeannie Pugh Dallas, TX

Love the convenience! Love the cameras all around the house, installation was amazing

3 years ago

Reply from Vivint

This is great feedback, Jeannie! Please let us know if we can do anything to help you in the future. Thanks for choosing Vivint to protect your home and family! If you would like to refer a friend or family member, please give us a call at 1-800-216-5232.

May. 22nd, 2021

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Verified Customer

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Georgianna McKeever Columbus, OH

My doorbell is not working inside house. This is the second time I've had trouble since you installed you system.

3 years ago

Reply from Vivint

This is great feedback, Georgianna! Please let us know if we can do anything to help you in the future. Thanks for choosing Vivint to protect your home and family! If you would like to refer a friend or family member, please give us a call at 1-800-216-5232.

May. 22nd, 2021

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Verified Customer

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Amanda A Smith Maryville, TN

i like the fact i can see whats going on when i not at home but what i dont like is they tell you a different quot will at the residents selling to you and then you start to pay it and its a higher amont

3 years ago

Reply from Vivint

Amanda, thank you for bringing this to our attention! Please give us a call at 1-800-216-5232. We want to make sure your issue is resolved.

May. 22nd, 2021

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Verified Customer

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Joe Concord, NC

Vivint is the worst company I've EVER done business with. They are lying, dishonorable, borderline scammers. They are still trying to bill us a year after cancelling. NEVER DO BUSINESS WITH VIVINT. EVER. YOU WILL REGRET IT.

3 years ago

Reply from Vivint

Joe, thank you for bringing this to our attention! Please give us a call at 1-800-216-5232. We want to make sure your issue is resolved.

May. 22nd, 2021

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Verified Customer

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Krystel Zamoran Metairie, LA

I like it is good. I'm able to check my house and surrounding area like backyard and front porch

3 years ago

Reply from Vivint

Thank you for your feedback  Krystel! We are so glad to hear about your experience with your equipment and how you're loving your system.

May. 3rd, 2021

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Verified Customer

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Martin Hollins Louisville, KY

Different. I like the service but after six months of it I'm starting to question if I need it or not.

3 years ago

Reply from Vivint

Thank you for your feedback Martin. We appreciate your honesty about your experience with  your service and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

May. 3rd, 2021

Vivint Reviews