Vivint Reviews
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9.2
Overall Score
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Johnnie
So thankful I have your system, tonight I had a stove fire without your system going off I don't want to imagine what would of happen! Luckily it warned me and I was Abel to put out the fire! Thank you!
4 years ago
hannah
Contacted them and they were up front with the quote and everything...very friendly and professional....answered all my questions too...I will post again once install is complete
4 years ago
Tony
I have had the service for about 2 yrs in GA now and have not experienced any problems. Spoke with technical support on a Saturday and concern was resolved immediately and professionally. So far it's Awesome!
4 years ago
George Thompson
Vivint is absolutely amazing. The system blows other security out of the water. I have had ADT and it was nothing in comparison to this. I can literally control the whole house from my phone.
4 years ago
Nick Randall
Excellent system! I use it for so much more than just the alarm. Keeping my utilities low, making sure my packages have arrived and watching the kids while I'm out. Highly recommended!!!
4 years ago
Lorelei
I have been a Vivint customer for 4 years and have no complaints. The service is excellent. Excellent customer service. I used 3 other security companies before Vivint and the are the best by far.
4 years ago
Tammy
Very happy with Vivint. We chose this company because of the new technology behind its products including their two way speaker panel . Quick response can be heard in speakers throughout the house! It makes it easy for all to use especially kids who r home alone. Only wish for cheaper plans in the future.
4 years ago
Reply from Vivint
Thank you for your feedback Tammy! We are so glad to hear about your experience with Vivint Smart Home and how you're loving your system.
Aug. 10th, 2020
Robert Sass
While the sales process took a long time, I have been very happy with Vivint. The only thing is that I wish they would advance their ability to control lighting from strictly a plug outlet to something a little more sophisticated that would cover outlets that are hardwired.
4 years ago
Reply from Vivint
Thank you for your feedback Robert! We are so glad to hear about your experience with Vivint Smart Home and how you're loving your system.
Aug. 10th, 2020
Sheila Nelson
We had another home alarm company but Vivint bought them out. But everything has been really smooth. Their install team was excellent and their customer service people are always on it when something is wrong.
4 years ago
Sue Delage
I decided I need an alarm system when my house has been broken into and I live alone. They did a really good job at installing the system in my home. They were very efficient and didn't take too long to get it all set up.
4 years ago
bill walsh
have had vivint for over a year, no complaints.they have responded very quickly even thou calls were false alarms. customer service has been excellent! the contract is longer but since they"re giving me such good service its not a concern.
4 years ago
Reply from Vivint
Thank you for your feedback Bill! We are so glad to hear about your experience with Vivint Smart Home and how you're loving your system.
Aug. 10th, 2020
Lititia Lumzy Harrison, NJ
I called vivint after being refered by a friend. I called serveral times because it seems as if each representive was giving me different pricing. I wanted be sure about what I was getting myself into. I scheduled the install, the installer name was Robin he was very professional and on time. He arrived at 8am after going over everything the pricing was off from what I was told. Robin call the office and got everything situated so we can move forward. The problem was he could not get his computer to reflex the pricing that was just told to us both. Robin called back all for a manger to tell us she could not honer the price that was just given to us both and her quote was the final one. Robin did his best to rectify the situation because we had both heard the pricing. In any case I ended up cancelling the install and will have to find another company. I am a business owner and was planing on referring all of my clients and family members to vivint but I will tell them not to bother. I felt bad Robin wasted 3 hours here all for nothing.
4 years ago
Reply from Vivint
Thank you, Lititia for your feedback. We appreciate your honesty about your experience with us. We would love to look into your concerns further. Please contact our support team at your convenience using the number 800-216-5232.
Apr. 18th, 2020
blakely Austell, GA
do not like the contract.
did not like that the equipment is greatly overpriced.
did not like that after one year, if your equipment malfunction like mine did you have to pay for a tech to come out and buy new item.
did love the interface screen and the fact that it talks to you, so you know what door or window is effected.
did not like when that screen went down, or the door lock, or the video doorbell. after one year they would not fix.
did not like when the batteries that were suppose to last 10years , I was told I had to replace them.
Taking that screen apart was complicated and even though they were on the phone with me, I was scared to do it.
SO MANY PROBLEM WITH THIS COMPANY. JUST CAN'T RECOMMEND THEM.
4 years ago
Reply from Vivint
Thank you for your feedback Blakely. We appreciate your honesty about your experience with us, and we would love to look into your concerns further. Please give us a call at 1-800-216-5232.
Mar. 19th, 2020
Bob Raiche Augusta, GA
I have been a customer for about 5 to 6 years, one of my sensors have been acting up like setting off the alarm when opening a door while the system is disarmed and going off at 1:00 AM for no reason and yes I did check my ourside camera's for activity. I have been on the phone with them to try and resolve the issue to no avail. I called today and let them know that if the situation was not resolved then I would get another alarm company They will now send me 2 sensors for self installation. The cost of owning this system for monitoring keeps going up every year when it reaches 50.00 I will discontinue. they do not offer upgrades and it takes an act of congress to get replacement sensors they DO NOT VALUE LONG TERM CUSTOMERS AT ALL .
4 years ago
Reply from Vivint
Thank you for your feedback Bob. We appreciate your honesty about your experience with us. We would love to look into your concerns with your system further. Please contact our chat support team at your convenience using this link:
Jan. 1st, 2020
Pierre
I do confirm vivint has a terrible administrative dept! After one year they still haven't managed to change the name on the account.!!l( move& transfer). Unbelievable. I dont remember how many time i called them!
When i took over the house i paid off all the equipment and cancel the monitoring fees..which i believed was a monitoring from their side and nothing to do with the mobile app..and i even asked if i can still use the mobile app after cancelling the monitoring fees, they told me yes..well thats what they told me. I didn't pay anything for a year...Till 1 st of october of this year i discovered a charge on my visa account..! After calling them they told me that monitoring actually also include the mobile app and since im using the mobile app ..i have to pay...
Unbelievable ..again!
4 years ago
Reply from Vivint
Thank you for your feedback Pierre. We appreciate your honesty about your experience with us and would love to look into your concerns further. Please give us a call at 1-800-216-5212.
Mar. 8th, 2020
Kisha Maple Heights, OH
I should’ve known something when they pushy sales rep ran my credit and before I could say anything else 3 installation techs was ready at my door to install. I was like wow! Where did they come from? Were they hiding in my bushes or something? I had previously had security service from another company so i already had motion sensors, door and window sensor and a keypad. Vivint just switched out the my previous keypad for theirs and used all of my other existing equipment. Two days after installation In the middle of the night I kept hearing the most annoying noise coming from the keypad. I finally got out of bed, went all the way downstairs to the keypad and it was saying that my front door sensor was no longer communicating with the keypad. I didn’t know what to do to fix that so my kids and i suffered all night until i could call their service department the next morning. After talking to that department and spending almost 2 Hours! on the phone troubleshooting, delete ring the sensor then re adding the sensor and so on only to get absolutely no where. They tell me they have to send a new sensor out and it will take 7-10 business days to receive but what was worse is that i would have to pay for the new sensor plus shipping!! Furious enough and wanting the annoying alert noise to stop i told them to ship it expedited shipping. Not even 30 seconds after I get of the call with the service department i got a text from the original door to door salesman asking me what did i call customer service for? That’s was so odd to me that he knew I called them, he knew what seems like immediately after i hung up and he wants to question me as to why I called. So I text him back and told him why, he then says oh yeah the installation guy did tell me he had a lot of trouble programming your front door sensor i can send him to your house now if your available. The original installation guy shows up to my house about 15mins later and tells me he had a problem getting the front door sensor to work but he THOUGHT he fixed it. So I wanted to know why would he leave my home claiming to have completed the installation if he knew their was a problem with the sensor! He dryly apologize LD and gave me his personal cell number and told me to call or text him when the new sensor arrives and he’ll install it for me for free ( as if I should’ve been paying for it to be installed). About 8 days later I get the new sensor along with two addition sensors that I ordered and paid for. I texted him and he said he could come to my home about 4pm. He never showed up, called or texted. I texted him the next morning, he texted back apologizing saying his schedule got busy with installations and couldn’t make it but he could come today about 2pm, I agreed again he never showed up. Make a long story short it’s been 3.5 weeks and he still hasn’t shown up as of today! I went on YouTube and watched a video on how to install and program the sensors and did everything myself smh. Just like other reviewers I wake up some mornings to my cameras being offline, the app crashes, i try to view my outdoor cameras and the camera be frozen with the little circle spinning in the middle of the screen for sometime la 5-10 minutes, I have to close out of the app and re open it again. I’m extremely dissatisfied with the service and the company. I want to cancel but i signed a contract and i don’t want to ruin my credit if they don’t let me out of the contract and put it on my credit report. I don’t know what to do at this point.
4 years ago
Reply from Vivint
Thank you for your feedback Kisha. We appreciate your honesty about your experience with us and would love to look into your concerns with your system further. Please give us a call at 1-800-216-5212.
Mar. 10th, 2020
Phil Katy, TX
I wish I would have found these reviews before I signed up. Found some decent ones they have comparable pricing for other services. Turns out their equipment is garbage. I have had to contact the support and get systems reset 4 times in the 2 months I've had it. There's literally been at least 1 issue every 2 weeks, mainly that my furnace stops working (in the middle of summer). I'm now waiting 2 days for a technician (for the 5th issue) that I was forced to demand come out because I'm tired of the customer support telling me to just restart things. The thermostat is completely out now and I am very nervous I am one problem away from this broken equipment ruining my HVAC system.
4 years ago
Reply from Vivint
Thank you for your feedback Phil. We appreciate your honesty about your experience with us and would love to look into your concerns further. Please give us a call at 1-800-216-5212.
Mar. 10th, 2020
Sandra Stewart Detroit, MI
Terrible con man tactics salesman. I will never purchase anything from a door to door salesman. Techinicans new hires inexperienced and very unprofessional. Five technicians in my home at one time trying to finish installation. The salesman was pressuring techincans to pressure me to sign so he wood get credit for sale even though job was not complete. Terrible install cut my land line phone I was without phone service for over five days. They never cleaned up afer drilling nevet asked for vaccum or broom. I asked the young technician to leave and return it was 11:30 pm I had to place his equipment and tools at my front door. This was a nightmare like having five toddlers running muk throug out my home. Never asked or stated I'm going to enter ypur bedroom to install or I'm going into your basement to wire. Never will I allow anyone wirh this kind of disrepect for homeowners. Or just basic manners . Drilled holes in walks unnecessary. Total disaster. Service is malfunctioning after 25 days. I'm planning to cancel. Thos is a total nightmare. I was conpensated for damages. But beware of these snake oil salesman tactics unexprienced technicians. Please I hope that they change their business tactics the system seems very nice but I cannot tolerate the discption and dis honesty. I pray I'm able to cancel before August 22 2019
5 years ago
Reply from Vivint
Thank you for your feedback Sandra. We appreciate your honesty about your experience with us and would love to look into your concerns further. Please give us a call at 1-800-216-5212.
Mar. 10th, 2020
Isabel North Arlington, NJ
I had a security system for 10 years with no issues with equipment or monitoring ( and overall all was cheaper than Vivant) but had to upgrade since my old system worked only with a landline. So, I went with Vivant and I had 3 smoke detectors malfunction ( false alarms middle of the night) in 6months time! They sent out replacements but this is very concerning. I notice the app goes goes down all the time so I’m never really sure if it’s actually working. I’m not sure its effective to talk to customers through the panel ( they should call!) before dispatching police because if the alarm goes off at night I’m not near the panel....duh.... lastly, I purchased the equipment and insisted on no contract for monitoring because I planned to go back to my old monitoring service but found the equipment is proprietary so it will only work with Vivant monitoring! Why make people buy this expensive equipment if they own it but can’t do what they want with it? Total scam
5 years ago
Reply from Vivint
Thank you for your feedback Isabel. We appreciate your honesty about your experience with us and would love to look into your concerns further. Please give us a call at 1-800-216-5212.
Mar. 10th, 2020
DSB Cumming, GA
After spending over $1600 on equipment and having techs visit our home on 4 separate visits, the equipment failed due to the tech not being trained on the new installation procedures. Then we are told that we will receive a “free” month and that never happens.
Truly feels like a scam. If you don’t stand behind what you sell and/or do what you say, people become weary of you. When calling to speak with a supervisor, you’re told that they don’t want to take the call and the credit will be received next month?!? What a crock! If we hadn’t spent our hard earned money on this crap, we would definitely cancel.
You really should offer a program to buy this crap back! It’s overpriced and barely works.
5 years ago
Reply from Vivint
Thank you for your feedback DSB. We appreciate your honesty about your experience with us and would love to look into your concerns further. Please give us a call at 1-800-216-5212.
Mar. 10th, 2020
Kris Oliver Deer Park, TX
I contacted Vivint to cancel my service with them. First, the equipment they installed is unreliable - the thermostats wouldn't keep proper time, the alarm panel couldn't be properly calibrated (the key pad didn't work right because of it), the indoor camera never worked right, and batteries, batteries, batteries! Secondly, the service charges kept rising....way too overpriced for the shoddy equipment.
They would not merely cancel my service over the phone. I had to send them a letter via email to request cancellation and I was told that their staff would review my account and it could take up to 30 days to cancel. Are you kidding me?!? I do not want to have to pay for an extra month of service that I have replaced with a different company!
5 years ago
Reply from Vivint
Thank you for your feedback Kris. We appreciate your honesty about your experience with us and would love to look into your concerns further. Please give us a call at 1-800-216-5212.
Mar. 10th, 2020
Stephen Sharpe Mesa, AZ
My Savy sales agent cousin Sonny A sold us Vivint free of installation. The installation technician came out the same day. We were his last install of the day he said. The first power outage we had we discovered the back up battery showed it was charging however it failed to work. We only had the service a short time so we made a service call we tested our power outlets as well before the technician came out and we made sure our outlets tested normal. The technician that arrived said everything appears to be working fine now despite the fact he did not test the battery unit when it was already at or past the recommended manufacturers replacement date which I pointed out. We also found our doorbell camera power supply wire was installed with poor workmanship resulting in it getting pinched causing intermittent loss of power to the doorbell camera. The last technician temporarily fixed the problem by unpinching the wire but they failed to simply replace the damaged 3 ft of power supply and reroute it to properly resolve our camera failures. I found out after exhausting my efforts to resolve both these issues with support and technicians they will not fix anything they said install warranty dates justify charging me for a service call to theses issues despite the fact
they should correct installation and repairmen workmanship failures . Not long after I learned that my cousin David A is also employed with Vivint. I express my concerns and he assured me he could and would resolve these issues but after a months of waiting and going ignored still. I decided to share my experience and give my review online using social media to share my personal experience and disappointment!
5 years ago
Reply from Vivint
Thank you for your feedback Stephen. We appreciate your honesty about your experience with us and would love to look into your concerns with your system further. Please give us a call at 1-800-216-5212.
Mar. 10th, 2020
Jennifer Elek Savannah, GA
First of all, the monthly monitoring is $50, not $40. Not that that’s a huge difference where your safety and sense of security is concerned, but that’s the business. JS. I have so many qualms with Vivint it isn’t even funny. Foremost, is that when I got my system it was only capable
Of having 4 cameras linked to it. I wanted at least 6, but 4 was their capability, so that’s what I did. 2 years later, they’re capable of syncing 6 cameras to the monitoring system. I was told when I called about this that I had to pay for a new panel (at the cost of $400). Now, keep in mind, that you BUY your equipment from Vivint to begin with... so I’ve already paid $400 for the panel that’s monitoring all of my equipment... and they want me to purchase a second panel (that’s capable of what I asked for to begin with) without letting me exchange or even get a minor credit for the panel I’ve already purchased. That’s the first problem. Another would be that I consistently have camera equipment failure ; and when I call to have it fixed, they want me to pay to have someone come out and fix it. This wouldn’t be an issue, but I have a loan out for ALL of the equipment. Which means, technically, it’s theirs until I pay it off, and they still won’t cover the actual warranty on their own equipment!!! Seriously?! I was told by a tech that the equipment is under warranty as long as I am still paying the monthly monitoring fee, which I am, and I’m still given the shaft by customer service every single time there’s an issue that needs addressing. If I wasn’t in a contract for the next 3 years, I’d drop them like a hot potato. I have been perpetually displeased with the (lack of) service they provide for 2 years now (yes, its a 5 year contract if you can’t buy the equipment up front). I urge you to look elsewhere in security for your home. These are the larger issues I’ve chosen to write about. The customer service reps are unconcerned at best. The techs have been great, but you have to cough up to even deal with one of them to begin with. Look elsewhere if at all possible.
5 years ago
Reply from Vivint
Thank you for your feedback Jennifer. We appreciate your honesty about your experience with us and would love to look into your concerns further. Please give us a call at 1-800-216-5212.
Mar. 10th, 2020
William Anderson Grand Island, NE
For years we had vivint door, window, fire alarms and had no issues. On March 8th 2019 we upgraded and added doorbell camera and a camera for the garage. Neither work yet. Today is june 1st 2019. Technicians have been out several times for hours at a time. I have spent hours on the phone. Yet nothing is resolved. Tech support tell me that we just have to wait for the software update. Well that would be fine but i still get a bill every month. Also we spent a lot of money on equipment that dont work. Come get that equipment and bring back my money, but they wont do that because i agreed to a contract for 2 years to pay for equipment that does not work. Its no wonder vivint is now rated 24th in security companies.
5 years ago
Reply from Vivint
Thank you for your feedback William. We appreciate your honesty about your experience with us and would love to look into your concerns further. Please give us a call at 1-800-216-5212.
Mar. 10th, 2020
Robbie DuBois Buford, GA
I've had a Vivint system for about 1 year. I've had a couple of equipment issues during this time and was able to get them resolved with customer service. I bought the equipment outright and wasn't committed to a long term contract(a plus). I really like the smart home integration with locks, lights thermostats etc. I have no regrets
5 years ago
Reply from Vivint
Thank you for your feedback Robbie! We are so glad to hear about your experiences with us and with your system. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.
Mar. 10th, 2020
Nikki Price, UT
1. If you sign a contract with Vivint, the only way to get out of it is either to pay the entire contract fees up front (how ever many months you sign up for in the contract all at the same time) or simply wait it out.
2. If you need a technician to come fix any equipment, you have to pay a $49 trip fee unless it is an actual problem with the equipment, you are within 120 days of installation, or the customer service representative decides to lower or waive the trip fee for you. Let it be noted: The representative is not supposed to lower or waive the trip fee except for certain circumstances and definitely not too often.
3. You will be expected to go through all of the troubleshooting every time you call in. This way, the customer service representative can know that the both of you have done all you can to either fix the problem or get to the root of the issue (i.e. to know if it is a wifi issue, a product issue that needs replacement, or if a technician needs to come out.) If you have done all the troubleshooting you can, you are more likely to find out what needs to be done and come to the right conclusion rather than guesswork.
4. The customer solutions representative is not supposed to send out a technician unless it is absolutely necessary, and though you may be asked to pay $49 for the trip fee, it costs the company more to send them out: $200 per trip.
5. It is important to have good wifi with this product, especially if you have cameras and/or the doorbell. (You can check your wifi's upload and download speed on speedtest.net. for free)
6. If you have old products such as Honeywell or if you have products that were already at your house, it is most likely the representative will not have the information necessary to fix the product and it will be suggested you upgrade.
5 years ago
Reply from Vivint
Thank you for your feedback Nikki. We appreciate your honesty about your experience with us and would love to look into your concerns further. Please give us a call at 1-800-216-5212.
Mar. 10th, 2020
ken leung Ridgewood, NJ
neat products and nice user interface, but devices are not reliable. I purchased a vivint system for my home about two years ago, and already have had half a dozen service visits. It feels like something is always down. Their customer service is ok; for the most part they are nice, but some have no idea what they are doing. I am vested and want the Vivint products to work, but I'm tired of having to troubleshoot constantly, and simply cannot recommend this system to others. Worst is that Vivint does not want to own up to their problems, and want to charge you for sending technicians to service their issues ($49 each time).
5 years ago
Reply from Vivint
Thank you for your feedback Ken. We appreciate your honesty about your experience with us and would love to look into your concerns further. Please give us a call at 1-800-216-5212.
Mar. 10th, 2020
Al H Port Neches, TX
Vivint locks you into a long term contract which I knew up front. However, they now have a different pricing structure than 2 1/2 yrs ago and I'm being charged at the higher service tier that I don't receive. They refused to lower the price of my service unless I signed another 3 yr contract. So I'm actually paying the top tier price for the lowest tier service. I'm not asking for free, just for the price of the actual service I'm receiving. They flat out refused to lower my bill. That is very poor customer service on Vivint's part. I will definitely be cancelling when my contract is up in 10 months.
UPDATE: Vivint contacted me re: my negative review. They offered me a monthly credit on my bill for the remaining 10 months of my service contract which I do appreciate. However, if I remain with them, my bill will go back to the higher tier price unless I sign a 3 yr contract which I'm unwilling to do.
5 years ago
Reply from Vivint
Thank you for your feedback Al. We would love to look into your concerns further. When you have a chance, contact our chat support team using this link:
Nov. 28th, 2019
D Guest Brandon, FL
I have had numerous problems with Vivint. Number one, their wall monitor and app needs refreshed constantly. My phone app has disarmed my system without me disarming it (making me wonder how it's disarming), leaving me vulnerable. I came home several times, opened the garage, which has a sensor, then opened the side garage door, and the alarm never went off. I waited five minutes and it was still armed. I called the company and they said the monitor pad needed refreshed. Recently I have had a ring/with earrings disappear, and I went back to look at my camera film -- still doing -- for the past week and-a-half, and it's difficult to fast forward with the app and DVR without it stopping and kicking me out. DVR segments are 5 seconds and if you want to back up, you can only back up 5 minutes worth. You should be able to scan through footage easily from the DVR, and you cannot hook up another DVR from, say, Walmart, or so they say. I do not feel "secure" with this system.
5 years ago
Reply from Vivint
Thank you for your feedback D. We would love to look into your concerns with your system further. When you have a chance, please contact our chat team using this link:
Nov. 28th, 2019
Lesa Burgess Pleasant Grove, UT
Vivint pricing is pretty high compared to other home securities out there. If you want to be able to cancel your Vivint's service whenever you want, then you will want to pay for your equipment up front and go with a month to month monitoring fee. The cons to this is there is a big up front cost, however you do get to cancel whenever you want.. Penalty free!
6 years ago
Reply from Vivint
Thank you for your feedback Lesa! We are so glad to hear about your experiences with us. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.
Mar. 8th, 2020
The Ugly Review Suisun, CA
The Good
Professional Technician, great alarm system bundle, excellent emergency response, discounted monthly fee and equipment after 2 years of service.
The Bad
5 year contract, 2 more years of service added if monthly discount (after 2 years of service) is accepted. Limited compatible devices.
The Ugly
Customer service is the worst, very very very slow giving credit back to account, and my experience...credit did not go through and have to call back and start the process again....and their excuse is always something happen with their system.
6 years ago
Reply from Vivint
Thank you for your feedback. We appreciate your honesty about your experience with us and would love to look into your concerns further. Please give us a call at 1-800-216-5212.
Mar. 8th, 2020
Jeannie Harrison, MI
Wrote a review on the challenges of getting someone from Vivint out to install the cameras after they canceled on us 6 times. Someone finally came out and the camera's are working good. Happy with the system, now that it is up and running. The installers were all great that came out, it is just getting past the customer service scheduler.
6 years ago
Reply from Vivint
Thank you for your feedback Jeannie! We are so glad to hear about your experiences with us. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.
Mar. 8th, 2020
Donn NIeder Tallahassee, FL
Our experience was what was to be expected based on the other reviews here. We never should have answered the door.
Our sales person started lying when we opened the door and didn't stop. He continuously overstated the cost of such things as monitoring, warranty, and installation so that he could later make it look like he was giving us a deal by reducing inflated costs. For instance, he claimed that monitoring would normally be $99. Of course, that's twice as much as the actual price of $49.
Still, we didn't know any better and signed a contract. The installation tech did a decent job, although he had a very unprofessional appearance and attitude. He also left behind a mess wherever he went - screws left on the floor, bits of wiring scattered around, and sawdust left on the floor. He was late about an hour to both appointments with no calls fo let us know. After the installer left, we found that our heat no longer worked properly (he installed a thermostat). We were assured he would be back out the same day to check on it. He never showed up until after lunch the following day.
At this point, I started doing some research which I should have done before signing a contract. I found that Vivint is consistently rated poorly in customer service and sales practices.
The Notice of Cancellation is quite clear that the notice must be delivered to Vivint in Utah. There is no option to phone or email, so we sent the notice overnight. As of this writing, we haven't heard from them. Given our experience so far, I don't expect it will go smoothly.
6 years ago
Reply from Vivint
Thank you for your feedback Donn. We appreciate your honesty about your experience with us and would love to look into your concerns further. Please give us a call at 1-800-216-5212.
Mar. 8th, 2020
Mia Kenai, AK
I have the Vivint system. They say there is no up front costs, but in my area there is. I had to pay $99 activation fee, first months payment $60.99, and was informed I needed to stay on payments auto drafted from my account. My contract is also 42 months long, and if I cancel it any time prior to the 4 years being up, I will be responsible for paying the remaining months left of the contract. I have double-pane windows, and the camera set up to view from those windows only works half the time, when it's bright outside and won't reflect back the cameras own image. When I called during the first year after realizing this, the customer service rep tried to troubleshoot and couldn't figure it out. I had to figure out it was the double-panes on my own, and even after letting another rep know, it was more of an 'Oh, okay' response received, but nothing was done to correct this. I also have motion sensor. Any time a fly or spider crawled over or in front of it (which is often during summer heat), or my heater fan kicked on making papers and such flutter, it would trigger the alarm that someone was in my house. It was either cover the sensor up, disable it, or always set my alarm to be armed/stay, so it wouldn't trigger. I also have fire/CO detector, and when the alarm installed by my builder went off twice last year, my alarm from Vivint did not. I do not know which of the two is faulty however, so I can't place blame on them for this. The doorbell camera had once gone offline, I did everything I could think of to get it to reconnect, checking panel settings, resetting panel, resetting internet connection, rebooting camera, unplugged camera. I finally got it to reconnect after I unplugged it for 24 hours, plugged it back in and it had decided to work again. To sum up, I've been paying $60/month for half-working items. I'm disappointed in this product. The monitoring service itself is fabulous, and definitely were on the ball when my alarm triggered at multiple times. They called to reach me, alerted the police, and made sure everything was okay.
6 years ago Edited September 14, 2021
Reply from Vivint
Thank you for your feedback Kerry. We appreciate your honesty about your experience with us and would love to look into your concerns further. Please give us a call at 1-800-216-5212.
Mar. 8th, 2020
Mario Yuma, AZ
Love the system in the beginning but after 3 months the outside camera kept going offline. Call the company which they replace but I got charge it. Then my carbon monoxide sensor wouldn’t connect with the panel after I replace the battery. Call the company and so they couldn’t figure why it wasn’t communicating with the panel so they send me a new one which I just had to pay the shipping. When I got the new sensor it still wasn’t working so they said they would a tech but I’m going to get charge for it. Why when it your new product that not communicate on their end
6 years ago
Reply from Vivint
Thank you for your feedback Mario. We appreciate your honesty about your experience with us and would love to look into your concerns further. Please give us a call at 1-800-216-5212.
Mar. 8th, 2020
Charlie Elkview, WV
Have had repeated sensor problems with two particular sensors. Have received replacements, have had sensor tested remotely, and finally a service call from a technician. We waited over four weeks for an available technician to come out. System was working fine, was installed entirely by a Vivint technician. Now that the system is three years old it is beginning to fail more often than not. We are not pleased with how the service representative handles our complaints or issues. Am anxious to find another solution when our contact expires. Thought this was a good idea at the time but am questioning my own thought process now.
6 years ago
Reply from Vivint
Thank you for your feedback Charlie. We appreciate your honesty about your experience with us and would love to look into your concerns further. Please give us a call at 1-800-216-5212
Mar. 8th, 2020
MRS. DODSON Chesapeake, VA
WE SWITCHED FROM ADT TO VIVINT. WE WERE WITH ADT FOR 8 YEARS AND WHEN WE PURCHASED OUR NEW HOME ADT WAS NOT WILLING TO ACCOMADATE A LOYAL CUSTOMER. VIVINT HAS BEEN NOTHING BUT AWESOME LOVE THE CAMERA IN THE DOORBELL FEATURE.
6 years ago
Reply from Vivint
Thank you for your feedback Mrs. Dodson! We are so glad to hear about your experiences with us. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.
Mar. 8th, 2020
JAMES HORSEY Lawton, OK
Company has it good points. My two issues is the carbon monoxide detector keeps malfunctioning had it replaced twice and guess what?? Its malfunctioning again within a one year period. Ever hour it makes a loud noise on the panel at 10 after the hour everyday every hour. The long contract I am not a fan of either. The phone app is a nice feature and works pretty well along with the door bell motion detection camera provided that you have your settings correct.
6 years ago
Reply from Vivint
Thank you for your feedback James. We appreciate your honesty about your experience with us and would love to look into your concerns further. Please give us a call at 1-800-216-5212
Mar. 8th, 2020
Jeannette Calhoun Houston, TX
It was great. Called on a Tuesday, could see me next day but had to work so scheduled for Saturday between 8-12. They were there at 8:00, solved the problem in less than 15 minutes.
6 years ago
Reply from Vivint
Thank you for your feedback Jeannette! We are so glad to hear about your experiences with us. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.
Mar. 8th, 2020
Gustavo Rebello Gainesville, FL
it was 5 pm when the Vivint representative knocked on my door. By 8 pm a complete system was installed: cameras, smart thermostat, everything. How's that for customer service?
6 years ago
Reply from Vivint
Thank you for your feedback Gustavo! We are so glad to hear about your experiences with us. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.
Mar. 8th, 2020
Pat F West Des Moines, IA
They need to drop the contract stipulation and instead charge for the equipment that is installed, and lower their price about $10/month. It slipped by us that we were locked in for 5 years. When we moved after 2 years we had to remove the wall panel OURSELVES so we could have it installed in the new house. We called the company to get help and the cust. rep. had to get help in order to tell us how to do it. However, whenever our alarm has gone off we have been contacted immediately.
6 years ago
Reply from Vivint
Thank you for your feedback Pat. We appreciate your honesty about your experience with us and would love to look into your concerns further. Please give us a call at 1-800-216-5212.
Mar. 8th, 2020
Erika Spanish Fork, UT
We've had Vivint for 4 years now. Never had any problems whatsoever. It brings me great peace of mind every night that I tuck my kids in and set the alarm, knowing we're all a little safer.
6 years ago
Reply from Vivint
Thank you for your feedback Erika! We are so glad to hear about your experiences with us. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.
Mar. 8th, 2020
Marie
After 1 month of being installed, we had to replace one of the automatic door lock. It was replaced after 1 week by a technician. We told the technician that it might be the way the latch/bolt was aligned and is rubbing so it’s having a hard time auto locking. But he didn’t listen. Then after another month, the new lock was acting up again and needed to be replaced. This time they told us they will ship us a new one and we need to install it ourselves. This third lock we tried installing ourselves but it wasn’t connecting to the panel so the service rep reseted the entire alarm system and that’s when everything got disconnected and they couldn’t fix the problem over the phone. So they scheduled a technician to come but it was scheduled 3 weeks later. They said there was nothing they can do and there was no manager we can escalate to (which is a lie), So fine we waited 3 weeks and even had to reschedule our daughters doctors appointment. On the day of our appointment, the technician never showed up because he got stuck at his previous appointment and his supervisor wouldn’t approve his overtime. Then they tried rescheduling a week later! My husband had to get really mad and finally they gave in and got us the next day appointment. The technician came the next day and finally fixed it and agreed with us that the bolt and latch didn’t align.
6 years ago
Reply from Vivint
Thank you for your feedback Marie. We appreciate your honesty about your experience with us and would love to look into your concerns further. Please give us a call at 1-800-216-5212.
Mar. 8th, 2020
Wayne Morgan Valrico, FL
I had been considering investing heavily in smart home security gear for a couple of years leading up to a Vivint door to door salesman coming to my house early this year. I knew there were a number of brands and types that did not work together easily. The Vivint salesperson did a good job at convincing me that their unified system would cover everything that I was looking for at the same price or cheaper than if I purchase the devices off the shelf and installed myself. So after financing around $2,500 with of equipment at 7pm the night before heading out of town, I was signed up for Vivint. I was told they could come install everything that same evening. Come to find out the installer arrived within the hour, but did not finish installing everything until almost 2am which is ridiculous.
We purchased almost everything available, including 2 outdoor cameras, 1 indoor camera, the doorbell camera, a smart lock for the front door, garage door switch, sensors for all doors, a glass shatter sensor, motion sensor, smoke alarm, DVR for video recording and I think a little more. And for the first couple of days everything seemed amazing. However since then many things have gone wrong.
We began noticing that the outdoor camera facing our driveway was constantly losing signal and therefore not recording anything. This became a major issue when we found one morning that both of our cars have been broken into. The one time that we really needed the cameras to work, it was not working, and come to find out the entire security system was not working because the panel had locked up. On top of this the thermostat they installed was fluctuating wildly, and the alarm system was not arming consistently when we locked the front door.
We called the company and they had some technicians come out the next day and work for a few hours to fix it all. They installed an additional router and WiFi repeater to fix the signal going to the camera outdoors, and replaced the thermostat. They also rebooted the panel and said that everything should be good now. However fast forward another month, and the panel has frozen up multiple times, the camera still does not work outdoors 90% of the time, the router they installed was interfering with my normal Internet router causing extremely slow speed’s throughout the house, and the door is still not liking and arming the system as it is supposed to. We found our iPad with a broken screen in our living room, and went to go look at the footage to see what happened, she conveniently find a one hour gap in the video because the panel had locked up and lost Wi-Fi signal and stopped recording for the one hour win whatever happened occurred.
We on top of all of this started finding that our bill was coming in at double the amount is supposed to. Upon closer inspection we realized they without any notice started charging us double but only every other month. This happens with no notification of any sort that they changed our entire billing set up.
I cannot express how much I wish I had of never signed up for the service.
6 years ago
Reply from Vivint
Thank you for your feedback Wayne. We appreciate your honesty about your experience with us and would love to look into your concerns further. Please give us a call at 1-800-216-5212.
Mar. 8th, 2020
Barry Molder Fountain Hills, AZ
Make sure you read fine print. If you move anytime during your contract, you are responsible to balance of contract. They offer you to take it with you, but you will have to pay for set up, even if it means a longer contract. Then after you have moved and you are paying (if can't drag new buyers to assume balance), no matter how many times to ask to prepay with a discount, the verbal contact has no bearing - to must cancel contract prior to 30 days of end of contract. We did not have to call for assistance, other than if there was a storm, and then the alarm out go off several times after you contact them.
6 years ago
Reply from Vivint
Thank you for your feedback Barry. We appreciate your honesty about your experience with us and would love to look into your concerns further. Please give us a call at 1-800-216-5212.
Mar. 8th, 2020
Grandma R Bay City, MI
Have had great service and assistance when needed. Love feature of being able to arm or disarm when 1,200 miles from home by going online. Also through online can see activity when away from home.
6 years ago
Reply from Vivint
Thank you for your feedback Grandma R! We are so glad to hear about your experiences with us. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.
Mar. 8th, 2020
Trenton
I had problems at the start but Vivint got things fixed and its working great I've had them about 3 years now and I have expanded the system with cameras and detectors and door locks. Billing is every month like clock work.
7 years ago
Reply from Vivint
Thank you for your feedback Trenton! We are so glad to hear about your experiences with us. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.
Mar. 8th, 2020
ericd@sbcglobal.net
Great service. They always call me over the intercom if I don't put in my security numbers correctly. They always ask me for my security pass code. Very timely and great customer service.
7 years ago
Reply from Vivint
Thank you for your feedback Eric! We are so glad to hear about your experience with us, and we appreciate the opportunity to protect your home and family. When you have a chance, contact our chat support team to get your unique referral code using this link:
Nov. 28th, 2019
Joy Ogden, UT
We have had Vivint for over 6 years. Last month one of my motion detectors stopped working. I called Vivint and they said they would send me a new one and they would wave the shipping fee to return the broken one back. A week later package came from vivint and when I opened it there was a wifi extender not a motion detector. I called them again and a very Rudd man told me that he could not do anything until I sent him the motion detector and that I would be charged the shipping on the wifi extender. I told him I was not paying shipping on something they sent that was not what I needed. I hung up because I was tired of lessening to him. The next day I called and a nice young man answered and said he would send a motion detector asap and that I could use the shipping label he was sending to reture the broke detector and the wifi extender at Vivint's cost. Then the detector came I called tech support to set it up. The girl I talked to said again it was the wrong one. She had me move the downstairs detector to the main floor so it would monitor the doors and she would send anout so i I could replace the one from down stairs. When this one came. I called again. I talked to another guy. He said to put the downstairs o e back downstairs and he would get the new one set up on the main floor. He told me what to do and got it set up. I THOUGHT.......WRONG. In the middle of the night my alarm went off saying it was being armed away. Hello. I was asleep because it was one in the morning. Again I called. They said that the new one was not put in lagacy mode and the sensor fried so again they wou,d send another one. A week later it came. I called tech support to set it up. I explained that it needed to be put into lagacy mode. They said that was not going to be a problem. Again we set it up. Two hours later it stopped working and now the downstairs one has stopped. Again I call them and they say I need a tech guy to come to the house and they said I need to pay a minnumin of FIFTY DOLLARS for him to come out. I asked why I ha e to pay them when they cannot get the equipment they send out to work the right way. They said it my equipment not theres. So a month and a half later I don't have working motion detectors and I am looking for a new security company
7 years ago
Reply from Vivint
Thank you for your feedback Joy. If there is anything that we can assist with regarding your system, feel free to contact our chat support team using this link:
Nov. 28th, 2019
rick Sterling Heights, MI
everything works great. only down fall was could not use my pre existing outdoor siren which I love because it super loaded and draws attention. also could tie into my motions I already had. other than that I like my system.
7 years ago
Reply from Vivint
Thank you for your feedback Rick! We are glad to hear that you're enjoying your system. When you have a chance contact our chat team to get your referral code that can lead to some really great perks. You can reach them directly through this link:
Nov. 24th, 2019
