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Verified Customer

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Martha Howell

Excellent and Vivint gives us a sense of security, because our neighborhood isn't as save as it used to be.

3 years ago

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Verified Customer

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Richard

Initial installation was very problematic. Poorly done. Had to have them come back twice to fix problems. After that the service has been fine.

3 years ago

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Verified Customer

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LB

Nick, my vivint installer, is kind, courteous and helpful. Very informative! The System is the best!

3 years ago

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Verified Customer

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Jordan

It has been amazing, there service is great. Everyone I've ever called for help has always been so patient and helpful!

3 years ago

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Verified Customer

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Heidi

It's been okay. I get a lot of videos that are blurry and blotchy or that says they're unavailable for me to view. I'm sick of the sensor in my room constantly going offline.

3 years ago

Reply from Vivint

We're sorry to hear you've had a negative experience with Vivint. Please let us know if there is anything we can do for you by calling 1-800-216-5232 or by accessing our chat feature at Vivint.com.

Nov. 10th, 2020

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Verified Customer

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william

poor sales person left out info like how long contract was and was told that i had 30 days to change my mind and cancel service but did not tell me that i would have to pay remaining balance on equipement and months left on contract when canceled.

3 years ago

Reply from Vivint

We're sorry to hear you've had a negative experience with Vivint. Please let us know if there is anything we can do for you by calling 1-800-216-5232 or by accessing our chat feature at Vivint.com.

Nov. 10th, 2020

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Verified Customer

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Sandra Runge

Very difficult to contact Vivint after the sale. Tried three days to chat usually I wad 15 to 25 on line. Got busy and had yo keep trying. My camera is not working. Plus I am having issues with my door locking as well. I am feeling all got installed then never see them again or hard to get them

3 years ago

Reply from Vivint

We're sorry to hear you've had a negative experience with Vivint. Please let us know if there is anything we can do for you by calling 1-800-216-5232 or by accessing our chat feature at Vivint.com.

Nov. 10th, 2020

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Verified Customer

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Miguel

So far good. However I am being approached by other companies with lower rates with much more service. Nonethless, good so far

3 years ago

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Verified Customer

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Wesley Barkley

I have not been notified when someone is in my driveway. When some one comes on the porch I have trouble accessing the picture of the person on the porch.

3 years ago

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Verified Customer

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Sylvia Garcia

I've enjoyed it so far, I like the fact I can see when packages are delivered and when my family is coming and going.

3 years ago

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Verified Customer

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Holly Hall

Vivint is a great system. The staff is very responsive and all of our equipment is high quality and works amazing.

3 years ago

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Verified Customer

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Nathan Chatterton

Would not recommend. Half the time the live video on the app won't load and don't even try to rewind to see something in the past. I wish I could cancel but nope I'm stuck for 5 years

3 years ago

Reply from Vivint

Thank you for your feedback. We appreciate your honesty about your experience with Vivint Smart Home and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232.

Nov. 10th, 2020

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Verified Customer

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Melissa De Bruin

Awful. Our system has not worked since day 2. We have had people out several times and it's never been fixed. It costs a fortune for service that doesn't work. I have zero time to sit on hold with customer service for the nth time or wait at my house for a tech

3 years ago

Reply from Vivint

Thank you for your feedback. Are you still experiencing issues? We appreciate your honesty about your experience with Vivint Smart Home and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232.

Jan. 7th, 2022

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Verified Customer

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Robin

Vivint has been great for us! We love the 24hr monitoring on our cameras and the easy app access. We also love that it is renter friendly.

3 years ago

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Verified Customer

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Ray White

Miserable. Started trying to cancel after day 2. Took them 3 weeks to come remove a system that wouldn't let me lock my front door. Then continued to charge me the next 2 months before that was taken care of. Way too many 2 hour calls trying to make it work. Stick with ADT and no more door to door salesman for us

3 years ago

Reply from Vivint

We're sorry to hear you've had a negative experience with Vivint. We'd love to get you in touch with a supervisor who can look into this for you. Please contact us by calling 1-800-216-5232 or by sending us a private message.

Jan. 7th, 2022

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Verified Customer

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Comanika Mathis

I agreed to switch to Vivint contingent upon the company agreeing to payout my current contract with ADT but that was not done apparently. Now I will have to discontinue services with Vivint because I will not pay two companies for one service.

3 years ago

Reply from Vivint

We're sorry to hear you've had a negative experience with Vivint. We'd love to get you in touch with a supervisor who can look into this for you. Please contact us by calling 1-800-216-5232 or by sending us a private message.

Jan. 7th, 2022

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Verified Customer

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Andrew Addkison

Vivint was very nice to work with. Install was very quick and the system has worked great since we've gotten it.

3 years ago

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Verified Customer

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Jacob

Great! It has been easy to activate or deactivate the alarm using the panel or remotely using the app.

3 years ago

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Verified Customer

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G King

Thank God it hasn't been needed but the price is great and the system always lets you know it's working

3 years ago

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Verified Customer

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Rachel

I have nothing but good things to say about Vivint Security. I love the ease of use and peace of mind it provides.

3 years ago

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Verified Customer

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Veronica

Very helpful. When I need something, they help me out. I haven’t had any problems. We can see the camera.

3 years ago

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Verified Customer

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Emmanuel

More responsive than my last system. Not a lot of false alarms. They are willing to help and fix problems.

3 years ago

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Verified Customer

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Anonymous

They did a great job on installation. I am very pleased so far with it. It is a good product with a reasonable price.

3 years ago

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Verified Customer

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Jim

If Vivint doesn’t improve its customer service, it will greatly damage its position in the industry. The equipment is modern and seems to work well except for the thermostat but the times I have tried to get help from them, I have had terrible experiences.

3 years ago

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Verified Customer

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David

Until they fix the problems I am not happy with it. I like the way it works but I haven’t had it very long and I’ve had a couple of problems and they get my name wrong when I call and tey owe my a thousand dollars.

3 years ago

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Verified Customer

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Lindsey

Half the time it doesn’t work and I can’t see what is going on. Half the time nobody answers when I call or I never a get a solution to my problem.

3 years ago

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Verified Customer

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Darrian

Like the software. I can look at it anywhere as it is easier access for security. It looks simple and it is very clean and simple to use.

3 years ago

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Verified Customer

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Missy

Great service, was put in quickly as well. Very easy to use and watch and makes me feel better when I go out of town

3 years ago

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Verified Customer

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Patricia

I have had vivint for about 5 years and I have no complaints. The security is reliable and affordable

3 years ago

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Verified Customer

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Ssndra Degollado

My experience has ok. It worked good in the beginning but its been couple of weeks and it has been crashing when I'm looking at the cameras.

3 years ago

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Verified Customer

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Tennille Rehm

We're pleased with the video doorbell system and the security of being to able to monitor my home while I'm away.

3 years ago

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Verified Customer

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Tristan Hill

The guys showed up to sell the system, had me talked into it and hooked up in about 1.5 hrs. So far so good about 3 months in little problems.

3 years ago

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Verified Customer

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Xabriel Vazquez

Its pretty good like the lock door system is a bit more expensive then i wanted also wish the camera could of been installed on the. Orner of my living room

3 years ago

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Verified Customer

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Yarbrough

I like the system but not always happy with the App. it crashes and tells me it is doing maintenance but we can pull it on another device.

3 years ago

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Verified Customer

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yvonne

I am paying for something that I can't even use and when I call to get the situation fixed I get tossed around and no one answers my questions or fixes the issue.

3 years ago

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Verified Customer

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Carol Kruse

Mostly great! Concerned that one camera keeps going off-line, then comes back on, then off again, then on...etc etc etc

3 years ago

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Verified Customer

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Christopher Lane Phillippe

It's been great I was able to catch a guy who was trying to break into cars in my neighborhood with it.

3 years ago

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Verified Customer

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Clint Breland

System is very easy to work and even easier with just a touch of a button from the app on your phone.

3 years ago

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Verified Customer

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David

Love it , so much better than ADT, the whole setup is easier than the competitors and cameras are 💯 percent

3 years ago

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Verified Customer

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David Damiani

Not the best experience poor customer service the salesman was a pain and when I said I didn't want the products I took it just to get out my hair and the product really not the great either

3 years ago

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Verified Customer

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Ebony smith

The camera delays to long when uploading, I noticed it skipped recording some movement also, saw someone leaving the house but not coming in.

3 years ago

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Verified Customer

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Elizabeth

I have had Positive experiences with Vivint. I called customer service once and they were very helpful.

3 years ago

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Verified Customer

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Erika martinez

Amazing. The peace of mind it gives me knowing that my home and family is secure, is totally worth the cost.

3 years ago

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Verified Customer

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Glenn Meier

It was very difficult to connect the system to my smart phone. Decided to cancel and it ended up being a very difficult process. After cancellation, they sent a tech to uninstall all the components but he left drill holes all over the house. Stated it was not his responsibility to fix the damage and I would need to hire someone.

3 years ago

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Verified Customer

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James King

I was told that I would get stickers and a mount for the yard sign by mail and have yet to get them. I sent a e mail message and have not gotten a responce.

3 years ago

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Verified Customer

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Jorge A Hernandez

They call me by the panel every time when something is not as should be that makes me feel protected

3 years ago

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Verified Customer

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Larry Triche

Equipment & contract too pricey...cancelled service within the conrtract time but have been waiting since (9/4/2020) to hear when equipment will be picked-up.

3 years ago

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Verified Customer

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Lindsey

I hate that I ever went with this company all they wanted was the money I kept saying to the sales man I wasn't feeling what he was talking about and he swore on life it wasn't like I was thinking and after getting the money it's exactly like I said

3 years ago

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Verified Customer

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Alex Reyes

Great customer service and easy installation. Best decision to get to Vivint installed on my property.

3 years ago

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Verified Customer

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Armando ortiz

Noting but excellent, great team they have from sales to techs to customer service all around great company

3 years ago

Vivint Reviews