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Vivint Reviews

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9.2

Overall Score

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Lorena Alcorta Weslaco, TX

The service we are paying for has not been adequately provided. When we need the system to work the most, it has failed us time and time again, were it not for the contract I would have cancelled already.

4 years ago

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Reply from Vivint

Thank you for your feedback, Lorena. We appreciate your honesty about your experience with Vivint and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232

Sep. 1st, 2020

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Jovanni

If I have questions, they answer so I never have any issues. I would recommend Vivint if you are looking for security.

4 years ago Edited January 10, 2024

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Reply from Vivint

Thank you for your feedback, Jovanni! We are so glad to hear about your experience with Vivint and how you're loving your system.

Aug. 25th, 2020

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Letitia San Antonio, TX

It is good for the money. I have had to have the come out several times to correct something but I like that I can monitor my house when I am away.

4 years ago

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Reply from Vivint

Thank you for your feedback, Letitia! We are so glad to hear about your experience with Vivint and how you're loving your system.

Aug. 25th, 2020

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Miguel Thousand Palms, CA

My house and family is safe so everything is okay. I like the cameras and cleanliness of the features.

4 years ago

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Teresa Olympia Fields, IL

My house is protected so keep up the good work. They answer all my questions and take care of problems if I have one.

4 years ago

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Michelle Fort Mohave, AZ

Everybody has been very nice. The system is user friendly, I like that I can access everything on my phone.

4 years ago

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Matthew Cedar Rapids, IA

Very easy to use and all is working well and they are very responsive. That has been my experience so far.

4 years ago

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Reply from Vivint

Thank you for your feedback, Matthew! We are so glad to hear about your experience with Vivint and how you're loving your system.

Sep. 10th, 2020

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Edward Henderson, NV

Vivint is easy to use and I like being able to view the property even if I am away, I know what is going with my home.

4 years ago

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Reply from Vivint

Thank you for your feedback, Edward! We are so glad to hear about your experience with Vivint and how you're loving your system.

Sep. 10th, 2020

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Paul Deltona, FL

The best part is that I can go away and still control my security system. Customer service helps me with any problem I have.

4 years ago

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Reply from Vivint

Thank you for your feedback, Paul! We are so glad to hear about your experience with Vivint and how you're loving your system.

Sep. 1st, 2020

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rosado Murrieta, CA

best alarm company. we have called for several issues and they have responded with fast courteous service

4 years ago

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Reply from Vivint

Thank you for your feedback, Rosado! We are so glad to hear about your experience with Vivint and how you're loving your system.

Aug. 18th, 2020

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Anita Hart Memphis, TN

If you call them and there to help you with what you need and I can see who at the door and in the yard

4 years ago

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Reply from Vivint

Thank you for your feedback Anita! We are so glad to hear about your experience with Vivint Smart Home and how you're loving your system.

Aug. 10th, 2020

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Claire Campbell Beaumont, TX

I. I have been very pleased with the Vivant Alarm Compny. Any time I have a question they have been easy to contact.

4 years ago

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Reply from Vivint

Thank you for your feedback Claire! We are so glad to hear about your experience with Vivint Smart Home and how you're loving your system.

Aug. 10th, 2020

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Judith Columbia, TN

I have always had good response from Vivint. When I call they are always polite and patiant with mean.

4 years ago

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Reply from Vivint

Thank you for your feedback Judith! We are so glad to hear about your experience with Vivint Smart Home and how you're loving your system.

Aug. 10th, 2020

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Brad Bowie, MD

It's been satisfactory but not great. Several times I've had to replace faulty equipment. Time to connect to customer service can be lengthy depending on the time of day.

4 years ago

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Reply from Vivint

Thank you for your feedback Brad. We appreciate your honesty about your experience with Vivint Smart Home and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232

Aug. 10th, 2020

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April Copperas Cove, TX

Our experience has been good for the most part except for the the fact it took 4 months to finally receive a email statement of how much are bill is.

4 years ago

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Reply from Vivint

Thank you for your feedback April! We are so glad to hear about your experience with Vivint Smart Home and how you're loving your system.

Aug. 10th, 2020

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Eleanor Chesapeake, VA

I really haven't had to activate my alarm, but I believe it would be very efficient service based on my interaction with the customer service.

4 years ago

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Reply from Vivint

Thank you for your feedback Eleanor! We are so glad to hear about your experience with Vivint Smart Home and how you're loving your system.

Aug. 10th, 2020

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christa Sacramento, CA

Excellent service always helpful when I need help. Even assisting me with new equipment and upgrades.

4 years ago

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Evelyn Coston Charlotte, NC

I have had an excellent experience with Vivint and experienced no issues that were not handled immediately.

4 years ago

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Jen Spring, TX

Great experience. I had a house fire and the system alerted me, my emergency contact and local authorities.

4 years ago

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Nancy Rodriguez El Paso, TX

It has been fine. But I have been a customer for such a long time and my services are quite minimal compared to what others have as newer customers.

4 years ago

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Reply from Vivint

Thank you for your feedback Nancy! We are so glad to hear about your experience with Vivint Smart Home and how you're loving your system.

Aug. 10th, 2020

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S. Polychronopoulos Hinsdale, IL

excellent so far.Prompt response with professional service.System operates well for more than 2 years now.

4 years ago

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Kiera

Controlling everything from my phone. I can set and unset my alarm from anywhere by using the Vivint mobile app.

4 years ago

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sam caines

excellent service we have had vivint system for about 7 years all we have done is replace a few batterys

4 years ago

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Ashley

Everything has been so easy to understand and everyone has been very helpful when answering any questions.

4 years ago

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Guadalupe Montes

It's been working for us really well. We haven't had any issues so far. It's captures every single video for the most part.

4 years ago

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Sue Bryner

Installed two years ago. Technicians are very knowledgeable and support is very good. Easy system to use.

4 years ago

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Rosie Thornton

Both my husband and I have had Very positive experiences over the years with Vivent. Customer service, troubleshooting and professionalism, and

4 years ago

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Penny

They’re doing a fine job. I’ve never had any trouble with them. I’ve recommended Vivint to a lot of friends.

4 years ago

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Barbara

They have answered any questions or concern I’ve had and they did it easily. I am satisfied with the equipment I have.

4 years ago

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Anonymous

Their reps are very courteous and explain things properly. The equipment serves my purposes. It sends the alarms.

4 years ago

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Dan

Friend of mine had Vivint and we liked being able to lock and unlock the house from the phone. the cameras are little bit too sensitive.

4 years ago

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William

The ease of using the tech and being able to monitor it on my cell phone is the best part of Vivint. I had ADT, I like Vivint more.

4 years ago

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Tarik

I like the features and the overall technology. It does what it supposed to. They take care of what I need.

4 years ago

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Reply from Vivint

Thank you for your feedback Tarik! We are so glad to hear about your experience with Vivint Smart Home and how you're loving your system.

Jul. 16th, 2020

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Anonymous

The price is right and it is convenient but we can’t always get a hold of the people we want to talk to when we call customer service.

4 years ago

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Theresa

The app is easy and convenient. It’s up to date and the pictures are clear on all of their equipment.

4 years ago

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Reply from Vivint

Thank you for your feedback Theresa! We are so glad to hear about your experience with Vivint Smart Home and how you're loving your system.

Jul. 16th, 2020

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Michael

I don’t have any complaints. It works just fine and is reliable. The simplicity is good and anytime we need help, we get it.

4 years ago

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Lena

Never had any issues. They always have what I need in a short period of time. I am satisfied with the results.

4 years ago

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Reply from Vivint

Thank you for your feedback Lena! We are so glad to hear about your experience with Vivint Smart Home and how you're loving your system.

Jul. 16th, 2020

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Art

Customer service has always been able to take care of my questions and problems. The equipment works fine.

4 years ago

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Reply from Vivint

Thank you for your feedback Art! We are so glad to hear about your experience with Vivint Smart Home and how you're loving your system.

Jul. 16th, 2020

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Michael

I like that they're easy to deal with. Easy to get a hold of and they meet my needs when I need them.

4 years ago

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Reply from Vivint

Thank you for your feedback Michael! We are so glad to hear about your experience with Vivint Smart Home and how you're loving your system.

Jul. 16th, 2020

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Jann

Good customer service - they are always attentive to our needs. The home security system does everything we need it to.

4 years ago

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Reply from Vivint

Thank you for your feedback Jann! We are so glad to hear about your experience with Vivint Smart Home and how you're loving your system.

Jul. 16th, 2020

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Jesus

The camera is the best thing about Vivint. I've had a lot of problems with customer support and the equipment keeps messing up. They need to get better equipment because the equipment malfunctions a lot.

4 years ago

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Reply from Vivint

Thank you for your feedback Jesus. We understand your frustration and would like to see how we can assist you. Please call us so we can discuss this further, and make sure you are taken care of. Please call us at 18002165232.

Jul. 15th, 2020

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Anonymous

We can use it remotely with our phone. We had some problems with power outages and they helped us get things corrected.

4 years ago

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Reply from Vivint

Thank you for your feedback! We are so glad to hear about your experience with Vivint Smart Home and how you're loving your system.

Jul. 16th, 2020

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Marie

This home security system keeps us safe and everything is automated. Customer service is there to help you.

4 years ago

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Reply from Vivint

Thank you for your feedback Marie! We are so glad to hear about your experience with Vivint Smart Home and how you're loving your system.

Jul. 16th, 2020

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Iona

It's a good quality service. I don't have a problem going out. I think they are doing a wonderful job.

4 years ago

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Reply from Vivint

Thank you for your feedback Iona! We are so glad to hear about your experience with Vivint Smart Home and how you're loving your system.

Jul. 16th, 2020

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Robert

I like being able to monitor home. Had an occasion to contact them about a problem and I talked to them and figured out the problem myself.

4 years ago

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Anonymous

They respond well. When I spoke to somebody, it was pleasant. The camera looks like it's pretty good and clear.

4 years ago

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Jon

Sometimes it shuts off and you have to reboot your cameras. When you call in they help you reset your cameras. When they work, the cameras are great.

4 years ago

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Harold Johnson Aurora, CO

Excellent: Tech support, customer service, equipment, and most of all the people who represent Vivint everyday.

4 years ago

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Pearl Union, NJ

Vivint suits my security needs. They are always ready and willing to fix any issues I have with the system.

4 years ago

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Lorraine Centeno Kissimmee, FL

Doesn’t record for the whole activity, I need more time record and when the Electricity went out for 30 minutes I could not see anything through my phone

4 years ago

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Reply from Vivint

Thank you for your feedback, Lorraine. We'd like to see how we can assist you with your issues. Please Chat in with us 24/7 so we can discuss this further, and make sure you are taken care of. 18002165232

Jul. 15th, 2020