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Verified Customer

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Melodee Packard Roseville, CA

I HATE Vivint. I received a "FREE" doorbell. I did not need it so I cancelled the service within 30 days, since I am over 65 years old. They still have not cancelled my monthly payments. I DO NOT nor have I EVER used the service, other than hearing my doorbell ring. There is not anything hooked up in my house. use the service

3 years ago

Reply from Vivint

Thank you for your feedback, Melodee. We appreciate your honesty about your experience with  your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 30th, 2021

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Verified Customer

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Mark Bressler Kenai, AK

AUGUST 4 - 2020 YOUR SALES MAN , TOLD ME I HAD 30 DAYS TO CANCEL OTHER SECURITY SYSTEM,BY OTHERS, HE WROTE A CANCELATION LETTER, I SIGNED,HE MAILED, I JOINED VIVIANT,WELL TITITIAM SAID I ONLY HAVE 3 DAYS TO CANCEL CONTRACT,I AM 68 , NOW TITITIAM WANTS $ 6000 CONTRACT I SIGNED WITH THEM, YOUR SALESMAN LIED TO ME , WHAT IS VIVINT GOING TO DO

3 years ago

Reply from Vivint

Thank you for your feedback, Mark. We appreciate your honesty about your experience with  your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 1st, 2021

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Verified Customer

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Timothy Ramsey Indianapolis, IN

The equipment was not completely installed. I have one more sensor that needs to be installed but Customer Service says that I need to install it. I don't understand

3 years ago

Reply from Vivint

Thank you for your feedback, Timothy. We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 30th, 2021

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Verified Customer

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Dee Gonzales Hockley, TX

Very easy to manage. Love the fact that when I'm out of town. My doorbell rings on my phone. Great feature.

3 years ago

Reply from Vivint

Thank you for your feedback, Dee! We are so glad to hear about your experience with Vivint and how you're loving your system.

Jan. 19th, 2021

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Verified Customer

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Mike Omaha, NE

Meh at best, works when it wants to. Cameras work about 30% of the time, always offline more than not. Have called more times than I care to try and get it resolved. I finally gave up and don't use the system anymore.

3 years ago

Reply from Vivint

Thank you for your feedback , Mike. We appreciate your honesty about your experience with  your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 30th, 2021

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Verified Customer

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James Lamb Little Rock, AR

It has been a good experience so far. I like having the ability to see outside without having to go outside.

3 years ago

Reply from Vivint

Thank you for your feedback, James! We are so glad to hear about your experience with your services and how you're loving your system.

Jan. 30th, 2021

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Verified Customer

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Roderick Goodwin Columbia, SC

The only issue I have is that the monthly rate is a little more than anticipated& unfortunately the service provider I came from now has better rates and services

3 years ago

Reply from Vivint

Thank you for your feedback, Roderick. We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 1st, 2021

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Verified Customer

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Allen S Simpsonville, SC

The Vivint system is very easy to use, whether in home or remote. It is reliable and we feel very secure.

3 years ago

Reply from Vivint

Thank you for your feedback, Allen! We are so glad to hear about your experience with your services and how you're loving your system.

Jan. 30th, 2021

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Verified Customer

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Ambika Sutherland Hampton, GA

My experience could have been better in regards to my switch from one company to the next. I didn't receive a reimbursement

3 years ago

Reply from Vivint

Thank you for your feedback, Ambika. We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 30th, 2021

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Verified Customer

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Eugene Mims Atlanta, GA

I am very pleased with service. Away from home feel security camera are working and my family are safe.

3 years ago

Reply from Vivint

Thank you for your feedback , Eugene! We are so glad to hear about your experience with your camera and how you're loving your system.

Jan. 30th, 2021

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Verified Customer

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Julie & Stacy Dominy Macon, GA

The sales team was great, install and hardware BUT we constantly go out of service and have to reboot all devices. We constantly get messages saying our bill not paid and call only to be told it is fine. I would say very unreliable and we are stuck with this since we are paying for hardware. Go another direction!!!!!

3 years ago

Reply from Vivint

Thank you for your feedback, Julie. We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 30th, 2021

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N. Martin Knoxville, TN

Only because of my seling Agent, it has been very good. He has continued to help months later if I had a question, problem, etc.

3 years ago

Reply from Vivint

Thank you for your feedback, N. We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 30th, 2021

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David A DeWitt Brighton, TN

Not good since I had this service only problem There's always interruption from the dead that it was install till today it took 2 month to fix that issues of the first payment and in those 2 month it was hell getting call every 2 days about the payment There's always interruptions Am I cameras Have a not been working Since the several 22nd 2020

3 years ago

Reply from Vivint

Thank you for your feedback, David We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 1st, 2021

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Verified Customer

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Debbra ward Memphis, TN

Very good. As soon as alarm goes off I receive an email. Let's me know that they are on top of things

3 years ago

Reply from Vivint

Thank you for your feedback, Debbra. We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 30th, 2021

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Verified Customer

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Gene Conerly Jackson, MS

Very poor, had service since august, I didn't get all of my sensors installed, they kept calling for me to pay a bill every day! I was credited for 3 months, they said it was cancelled, I still haven't gotten my other sensor installed, no one has contacted me or anything

3 years ago

Reply from Vivint

Thank you for your feedback, Gene. We appreciate your honesty about your experience with your billing and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 1st, 2021

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Jennifer Whitney North Pole, AK

Terrible. I am paying for a service that I don't get. My main reason for getting it was to be able to watch my kids from work. Screen freezes constantly. Can't see them and can't talk to them like I should be able to. Absolute waste of my money.

3 years ago

Reply from Vivint

Thank you for your feedback, Jennifer. We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 31st, 2021

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Verified Customer

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Aaron Fredericktown, PA

great system is easy to use but mobile app not very secure anyone that can use ur phone can disarm the system

3 years ago

Reply from Vivint

Thank you for your feedback, Aaron! We are so glad to hear about your experience with your app and how you're loving your system.

Feb. 1st, 2021

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Verified Customer

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Cathy Festa Mebane, NC

I the beginning, my app worked differently. Also, my front door lock doesn't automatically lock.lock sometimes automatically and someti.es i

3 years ago

Reply from Vivint

Thank you for your feedback , Cathy. We appreciate your honesty about your experience with your door lock  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 31st, 2021

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Verified Customer

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miles hamrick Charlotte, NC

reponse to door opening slow,not all my window on system and price seams to fluctuate i the camera outside,inside could get some modification.

3 years ago

Reply from Vivint

Thank you for your feedback , Miles. We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 30th, 2021

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Verified Customer

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Elizabeth Kellan Odessa, TX

Not good. I was lied to when I bought a new house and they started service they're saying that they would pay off the equipment at my old home and they never paid it off I have called six times and all they do is lie.

3 years ago

Reply from Vivint

Thank you for your feedback, Elizabeth. We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 1st, 2021

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Mason Timothy Brigham City, UT

Sales team was really good. Install team was okay at best. Left a mess and some of the equipment that was installed like the door sensors fell out. At to reinstall them.

3 years ago

Reply from Vivint

Thank you for your feedback , Mason. We appreciate your honesty about your experience with your installation  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 1st, 2021

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Verified Customer

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Robert Davis Victorville, CA

Poor I changed companies to Vivint. Was informed that we would make one payment to them and they would pay the leasing company for equipment. Well that didn't happen and I was reported to credit bureau. Even after explaining situation they didn't care. I cannot wait until contract is up.

3 years ago

Reply from Vivint

Thank you for your feedback, Robert. We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 1st, 2021

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Verified Customer

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Danyale R Parrish Oakley, CA

Very good & effective in deterring people who approach the property. Feel safe in home and when away from home.

3 years ago

Reply from Vivint

Thank you for your feedback , Danyale! We are so glad to hear about your experience with your services and how you're loving your system.

Jan. 31st, 2021

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Verified Customer

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Derick Townsend Yuba City, CA

Confused on some things. Thankful the reps I have called for help have been professional, curious and kind.

3 years ago

Reply from Vivint

Thank you for your feedback, Derick! We are so glad to hear about your experience with your services and how you're loving your system.

Feb. 1st, 2021

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Verified Customer

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Toni Visconti Veneta, OR

It has been some of the worst experiences that I have ever dealt with. I would not recommend this horrible company. They promise one thing and never go through with it. I have lost money because the customer service department ignored my multiple calls about canceling my service before the free trial was over.

3 years ago

Reply from Vivint

Thank you for your feedback, Toni. We appreciate your honesty about your experience with  your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 1st, 2021

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Harry Smith Lawrenceville, GA

My experience has been great throughout the entire process from sales to installation to customer support.

3 years ago

Reply from Vivint

Thank you for your feedback, Harry! We are so glad to hear about your experience with your services and how you're loving your system.

Feb. 1st, 2021

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Verified Customer

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Paul E Fulchino West Palm Beach, FL

Fantastic service on all dimensions‚ quality of cameras, thorough content and reporting , responsive Cust support

3 years ago

Reply from Vivint

Thank you for your feedback , Paul! We are so glad to hear about your experience with your cameras and how you're loving your system.

Feb. 1st, 2021

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Verified Customer

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Frances Memphis, TN

Great, the technician was so nice and helpful. I wish I could Romberg her name, she gets a 5 out of 5!

3 years ago

Reply from Vivint

Thank you for your feedback, Frances! We are so glad to hear about your experience with Romberg and how you're loving your system.

Feb. 1st, 2021

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Verified Customer

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Latonia Jean Clark Detroit, MI

My experience with Vivint is that they are consistent with giving accurate or continuous information with regard to the alarm system

3 years ago

Reply from Vivint

Thank you for your feedback, Latonia! We are so glad to hear about your experience with your services and how you're loving your system.

Feb. 1st, 2021

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Verified Customer

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Dina McNatt New Bern, NC

No problems. Cameras pick up the slightest move even rain drops and snow flakes. Easy to turn turn security on and off

3 years ago

Reply from Vivint

Thank you for your feedback, Dina! We are so glad to hear about your experience with your cameras and how you're loving your system.

Feb. 1st, 2021

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Pat Young Warren, OH

Horrible. The service is the worst I've ever had for an alarm system. 90% of the time it's offline or a camera is down or a sensor. Very close to canceling and going elsewhere. When you need a tech it takes 2.5 months to get one

3 years ago

Reply from Vivint

Thank you for your feedback, Pat. We appreciate your honesty about your experience with  your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 1st, 2021

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Rita Fischer Oklahoma City, OK

Excellent. The phone app is awesome. I am bad about leaving the garage door up and I can easily check it on my phone.

3 years ago

Reply from Vivint

Thank you for your feedback, Rita! We are so glad to hear about your experience with your services and how you're loving your system.

Feb. 1st, 2021

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Donald Jenkins Round Rock, TX

It's been great surveillance & awesome notifications! I like when I get notified when a package gets delivered.

3 years ago

Reply from Vivint

Thank you for your feedback, Donald! We are so glad to hear about your experience with your services and how you're loving your system.

Feb. 1st, 2021

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Julie Ann Allenderq Pueblo, CO

We like the door bell and the actual service has been adequate. We are not pleased with the amount we have to pay and the fact that we must make two separate payments each month. We won't be re-upping with Vivint when our current contract is completed. Vivint

3 years ago

Reply from Vivint

Thank you for your feedback, Julie. We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 1st, 2021

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Kathleen Tiede Lincoln, NE

I had terrible experience with customer service. They seemed to ignore my problem despite my repeated calls and hours of being transferred from one dept to another.

3 years ago

Reply from Vivint

Thank you for your feedback, Kathleen. We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 1st, 2021

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Mireya Trujillo Oklahoma City, OK

Not good since my service was install all sensors have been with low battery and called and no one has been able to help me the person went to offer me the service was a total joke and promise me many things , the techian that installed my equipment did a very bad job

3 years ago

Reply from Vivint

Thank you for your feedback Mireya. We appreciate your honesty about your experience with Vivint and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232

Jan. 11th, 2021

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Thomas San Antonio, TX

Install and customer service.The installation was fast and the after customer service was excellent.

3 years ago

Reply from Vivint

Thank you for your feedback , Thomas! We are so glad to hear about your experience with your services and how you're loving your system.

Feb. 1st, 2021

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Ruth morin

Good have had experience that it does not record at times which is very annoying when you go look at activity

3 years ago Edited September 14, 2021

Reply from Vivint

Thank you for your feedback , Ruth! We are so glad to hear about your experience with your services and how you're loving your system.

Feb. 1st, 2021

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Amy Hammerschlag Anaheim, CA

It's been fine, no issues. It's a little expensive and I don't really like that I own everything after it's paid for but whatever.

3 years ago

Reply from Vivint

Thank you for your feedback, Amy! We are so glad to hear about your experience with your services and how you're loving your system.

Feb. 1st, 2021

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Mandi Antioch, CA

It was super easy to sign up and get an installation date. The installer was real friendly and informative.

3 years ago

Reply from Vivint

Thank you for your feedback, Mandi! We are so glad to hear about your experience with your installation and how you're loving your system.

Feb. 1st, 2021

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Verified Customer

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Lindsey Dunlap Anchorage, AK

Vivint was the worst company i've ever worked with. Never again. I would shout that from all the rooftops I can find. Do not reach out and try to fix anything, I have talked to everyone available too many times and get the same poor responses each time. Vivint should be taken to court for how corrupt they are, thieves and nothing more.

3 years ago

Reply from Vivint

Thank you for your feedback Lindsey. We appreciate your honesty about your experience with Vivint and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232

Jan. 11th, 2021

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Reginald Boyce Charlotte, NC

Terrible the sales guy lied about my monthly monitoring amount....no one in customer service had any type of idea about the amount he quoted. I had the quotes written down by the sales person but that did not matter. I cancelled my service after paying 1k for equipment

3 years ago

Reply from Vivint

Thank you for your feedback Reginald. We appreciate your honesty about your experience with Vivint and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232

Jan. 11th, 2021

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Joshua williams Lawrenceville, GA

Very easy and pleased with the monthly cost. Customer service is very helpful we I needed to talk with them.

3 years ago

Reply from Vivint

Thank you for your feedback, Joshua! We are so glad to hear about your experience with your services and how you're loving your system.

Jan. 29th, 2021

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Ray Hammond, IN

vivant app doesn't work for me all the time. It will show my door is unlocked or vice versa, and it will be locked. Also can't remote lock or unlock all the time.

3 years ago

Reply from Vivint

Thank you for your feedback, Ray. We appreciate your honesty about your experience with your app  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 1st, 2021

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Zainab Balogun South Bend, IN

Not good, everything was great until I needed my lock on my door fixed. After scheduling 4 different times no one ever showed and till the day my lock still needs to be fixed. I would not recommend. I should have done more research before choosing Vivint.

3 years ago

Reply from Vivint

Thank you for your feedback Zainab. We appreciate your honesty about your experience with Vivint and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232

Jan. 11th, 2021

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Ernie Schrage Cedar Rapids, IA

I like the system but I would never recommend it to anyone due to the sales force that lies to their customers promising them roku TV sticks and then ghosting them when you try and find out what happen to that part of the deal

3 years ago

Reply from Vivint

Thank you for your feedback Ernie. We appreciate your honesty about your experience with Vivint and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232

Jan. 11th, 2021

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Nathan

The sound quality is great. Everything is now clear. I like that I can log in from my home and see who comes to the door.

3 years ago

Reply from Vivint

Thank you for your feedback, Nathan! We are so glad to hear about your experience with your cameras and how you're loving your system.

Feb. 9th, 2021

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Anonymous

I know my house is secure when I go out. Every time someone goes out the door, there is a notification. It makes you feel better.

3 years ago

Reply from Vivint

Thank you for your feedback! We are so glad to hear about your experience with your services and how you're loving your system.

Feb. 9th, 2021

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Verified Customer

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Mel Doughty

Great so far easy to use my grand son loves to watch the video of him standing in front of the door bell

3 years ago

Reply from Vivint

Thank you for your feedback , Mel! We are so glad to hear about your experience with your services and how you're loving your system.

Feb. 27th, 2021

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Bernard Floyd

I was given a positive presentation. The young man assured me if I changed my mind cancellation would nit be a problem. Once I tried to Cancel I couldn't get in touch with anyone. The salesman finally spoke with me and had me send in the cancellation notice in August and im still getting bill from this company.

3 years ago

Reply from Vivint

Thank you for your feedback Bernard. We appreciate your honesty about your experience with Vivint and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232

Jan. 12th, 2021

Vivint Reviews