I called customer service on January 5, because I was locked out of my house, as I always walk my puppy before turning in for the night and usually close my door by the keypad, and upon my return I was unable to enter my house using my pass code or the key to enter, however, I never walk without my cell phone and was able to call vector security for help. My first encounter was they were unable to locate my account in the system, after several minutes a supervisor was able to locate my account and I was told I would get a call back from service department which I did. He asked if I had change the battery I said no as the key pad was only a few months old, also I was not aware it needed batteries, and inquired as to where will I find them, he gave me instruction and after a few minutes of looking and could not locate the batteries, I called back and said it was not the batteries and I needed someone to come and let me in my house. I was told he had to place a work order and someone would contact me in the morning. I realized it was Friday night and most people was home looking forward to the weekend so I walk to my friend house and stayed the night. However, on Saturday morning I was told the truth, that Vector Security had no Emergency Service for Greensboro on weekend and I was informed no one was available until the following Thursday, I found that to be unbelievable and I hung up to digest what I had heard, I'm to stay out of my house for the next six days. I called back and inquired again about service and was told the earliest someone could get to me was Thursday, January 11, and if I needed a lock smith it would be at my expense, I reminded her I was paying Vector Security $53.95 a month and now I was to pay additional for service because this company sell security to an area they do not cover with emergency services. I told here this void any contract I have with vector security if I had to pay my own emergency services, then I will be keeping my $53.95 monthly payment to cover Emergency service. However, I decided to recheck again to recheck this information with someone in management and spoke to a very arrogant female and presented to her what was told to me, I told her I had the lock remove from my door as I did not want to be locked in my home in case of a fire, she said there must be another way out, I said yes through the kitchen to the garage, but what if the fire was in the kitchen, she said you'll find a way, you could always jump out the window. I told her I'm 74 years old and I will not be paying no company $53.95 a month with that kind of a solution and as far as I'm concern the contract is over and they need to pick up their equipment immediately. Alarm System is not being used and keypad is boxed for pickup.