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60 User Reviews

6.8

Overall Score

LAST UPDATED: October 13th, 2021

Since 2002, Uxari has been one of the foremost home security providers in south Florida. Headquartered in Naples, Uxari has a wide selection of home security products and systems, in including intrusion alerts, surveillance cameras and home automation solutions to help give you and your family the peace of mind and assurance that comes with being protected. Uxari has both monthly fees and startup costs. The company has a robust, intuitive website to help both current and prospective customers. However, Uxari does appear to have some shortcoming in the area of customer service.

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The Good

  • Service Features
  • Installation
  • Feature Controls
  • Access Anywhere

Anyone searching for home security products wants to have more than one option. Uxari provides flexibility in its menu of services, giving your choices that best fit your needs and preferences. The company has three security packages, and each comes with a number of services and products to enhance protection of your home, loved ones and possessions. Other benefits include:

Service Features

  • Variety of options
  • Ease of installation
  • Home automation
  • Convenient and easy to use

Installation

One worry people have about purchasing home security systems is that the installation process will be long and drawn out and that it will disrupt your daily routine. Fortunately, this won't be a concern. The Uxari systems are do-it-yourself, and they're so simple you don't have to be a tech wizard or a handyman to set them up at home. Uxari will provide around-the-clock live tech support and step-by-step help as needed.

Feature Controls

Customers typically want much more than security in their homes. Home automation is almost as important. Uxari can equip your home with a wide variety of home automation solutions, including light and locking control as well as thermostat control, among other things.

Access Anywhere

It's one thing to have a reliable security system, but it's even better to have one you can control from literally anywhere in the world. With Uxari, you can arm or disarm your system while you're at work or on vacation. This is done from the convenience of your mobile device.

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The Bad

  • Insufficient Customer Service
  • Upfront Fee

Insufficient Customer Service

While Uxari has a useful, easy-to-navigate website, many customers have lamented over insufficient customer service in the past. There are complaints of unresponsiveness as well as equipment arriving in non-working order.

Upfront Fee

While the company does not charge anything for its equipment, Uxari does charge an upfront fee of $45. Further, Uxari charges a monitoring fee of $29.99 per month for its basic system, which is competitive within the industry. However, the company also offers a more extensive package that comes with a higher monthly monitoring cost of $69.99.

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The Bottom Line

On the surface, Uxari seems to be an excellent company. With a nice variety of services to choose from, Uxari has a product that should match what you've been looking for. The products and services themselves are solid, convenient, and easy to use, but potential customers should be aware of the upfront fee and monthly monitoring costs.

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Star Rating

3.9

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60 Reviews

Review Breakdown

5 grade

38%

4 grade

33%

3 grade

15%

2 grade

2%

1 grade

12%

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Paul Tang Bradenton, FL

The sales team is pretty good, but they're not flexible in terms of trying to make changes. The technology is certainly there, but after the initial set up, it's difficult to make any changes. However, I do have to say that the gentleman that installed it for me did a good job. He was very detailed, and spent a lot of time on it. He even aligned the front door for me before completing his work. It's just very difficult to make changes, because there's additional fees, and it gets very complicated to add something when you have to pay for somebody to come out each time.

5 years ago

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Timothy Neubauer Estero, FL

Their salesperson sold me things that were super important, according to him. When the installers came over, they said that I didn't need half of this. With that in mind, I can tell that the installers were very knowledgeable.

5 years ago

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I.R. Boynton Beach, FL

It was all okay, up until the day before we moved in to our house. The fire alarm went off, and I had to fix it right away. The camera wasn't working well either, but they fixed that after a few days.

5 years ago

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Pasquale Didonna Fort Myers, FL

My next-door neighbor has the same items I have, and he's paying half of what I'm paying! I'm going to call them, and if there's no better deal that would make me happy, I might switch companies.

5 years ago

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Maryann Grieb Naples, FL

The equipment is fine, and setting it up was alright, we've just been having issues with the landscape lighting they installed. Besides that, the agents seemed very knowledgeable.

5 years ago

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Linda Houde Huntington, NY

The technicians were very professional and their customer service was positive. I've just noticed that the system fails a bit when the power goes off. I then have issues getting it back up.

5 years ago

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Arthur Taylor Boynton Beach, FL

Their customer service is good, and so is the equipment. Overall, it's been a good experience.

5 years ago

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Kasimir Oganowski Naples, FL

Sometimes the system works well, other times it doesn't, so it's been an uneventful experience.

5 years ago

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Amy Boren American Fork, UT

they wanted us to bundle our phone, tv and alarm with them. The only problem is that we had to use their equipment when we already had it. Too much of an expense!

2 years ago