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60 User Reviews

6.8

Overall Score

LAST UPDATED: October 13th, 2021

Since 2002, Uxari has been one of the foremost home security providers in south Florida. Headquartered in Naples, Uxari has a wide selection of home security products and systems, in including intrusion alerts, surveillance cameras and home automation solutions to help give you and your family the peace of mind and assurance that comes with being protected. Uxari has both monthly fees and startup costs. The company has a robust, intuitive website to help both current and prospective customers. However, Uxari does appear to have some shortcoming in the area of customer service.

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The Good

  • Service Features
  • Installation
  • Feature Controls
  • Access Anywhere

Anyone searching for home security products wants to have more than one option. Uxari provides flexibility in its menu of services, giving your choices that best fit your needs and preferences. The company has three security packages, and each comes with a number of services and products to enhance protection of your home, loved ones and possessions. Other benefits include:

Service Features

  • Variety of options
  • Ease of installation
  • Home automation
  • Convenient and easy to use

Installation

One worry people have about purchasing home security systems is that the installation process will be long and drawn out and that it will disrupt your daily routine. Fortunately, this won't be a concern. The Uxari systems are do-it-yourself, and they're so simple you don't have to be a tech wizard or a handyman to set them up at home. Uxari will provide around-the-clock live tech support and step-by-step help as needed.

Feature Controls

Customers typically want much more than security in their homes. Home automation is almost as important. Uxari can equip your home with a wide variety of home automation solutions, including light and locking control as well as thermostat control, among other things.

Access Anywhere

It's one thing to have a reliable security system, but it's even better to have one you can control from literally anywhere in the world. With Uxari, you can arm or disarm your system while you're at work or on vacation. This is done from the convenience of your mobile device.

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The Bad

  • Insufficient Customer Service
  • Upfront Fee

Insufficient Customer Service

While Uxari has a useful, easy-to-navigate website, many customers have lamented over insufficient customer service in the past. There are complaints of unresponsiveness as well as equipment arriving in non-working order.

Upfront Fee

While the company does not charge anything for its equipment, Uxari does charge an upfront fee of $45. Further, Uxari charges a monitoring fee of $29.99 per month for its basic system, which is competitive within the industry. However, the company also offers a more extensive package that comes with a higher monthly monitoring cost of $69.99.

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The Bottom Line

On the surface, Uxari seems to be an excellent company. With a nice variety of services to choose from, Uxari has a product that should match what you've been looking for. The products and services themselves are solid, convenient, and easy to use, but potential customers should be aware of the upfront fee and monthly monitoring costs.

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Star Rating

3.9

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60 Reviews

Review Breakdown

5 grade

38%

4 grade

33%

3 grade

15%

2 grade

2%

1 grade

12%

Sentiment Criteria

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Dick Haller

Most of the equipment doesn't work properly, and they have poor communication within their company. I'm not happy with them. As a matter of fact, I called them a week ago, and they said a manager would call me back, but nobody's called yet.

5 years ago

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Bob Dickinson Tampa, FL

I have had nothing but issues with UXARI. They took over my Alarm.com security system. I added a camera to the system. It took a long time to get it installed. It worked a couple months then quit. They have to come to my house to determine what is wrong. The camera is under warranty, but their labor is not. I had to pay up front $125 just to schedule a service appointment. The date they gave me for service was not the date they put in their system. Now I had to reschedule the appointment and the soonest they could schedule was 10 days out. What good is a security system if when it breaks you have to wait 10 days to get service. At the same time my alarm system is not working. I get false alarms 3 or 4 times a day. Again, what good is their service if It takes 10 days to fix a problem with a home security system?? Horrible!

10 months ago

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C C Marco Island, FL

I just can't tell you how disappointing my experience has been. I would highly recommend you do your homework on equipment and all of the additional fees involved including prepay 3 year service plan for over $2,000, average cameras for $999 each and everything else before committing. The people are extremely nice but with Uxari nice is at a high fiscal premium.

4 years ago

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Richard Ricker North Fort Myers, FL

This was recommended to us by the developer we used. The installation process went very well but the customer support is terrible.

5 years ago

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Magdalena Naples, FL

I had a worker today that make me feel very uncomfortable about the honesty and reliability of your company. Very sneeky and misleading in his assessment. I am very sorry that I am one of your clients. I wish I could cancel your services , because whatever I experienced today is something, someone should never be subjected to.

3 years ago

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Adnan Virani Estero, FL

Horrible Customer service! Emergency service have 2 people to take complain and only one person to fix the problems , and that person have his own attitude! Like they are working free ,

3 years ago

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Vito Gottuna Naples, FL

Horrible company Wstch out for their contracts; they will screw you Equipment is not the latest technology Beware Vito

3 years ago