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60 User Reviews

5.8

Overall Score

LAST UPDATED: October 13th, 2021

Since 2002, Uxari has been one of the foremost home security providers in south Florida. Headquartered in Naples, Uxari has a wide selection of home security products and systems, in including intrusion alerts, surveillance cameras and home automation solutions to help give you and your family the peace of mind and assurance that comes with being protected. Uxari has both monthly fees and startup costs. The company has a robust, intuitive website to help both current and prospective customers. However, Uxari does appear to have some shortcoming in the area of customer service.

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The Good

  • Service Features
  • Installation
  • Feature Controls
  • Access Anywhere

Anyone searching for home security products wants to have more than one option. Uxari provides flexibility in its menu of services, giving your choices that best fit your needs and preferences. The company has three security packages, and each comes with a number of services and products to enhance protection of your home, loved ones and possessions. Other benefits include:

Service Features

  • Variety of options
  • Ease of installation
  • Home automation
  • Convenient and easy to use

Installation

One worry people have about purchasing home security systems is that the installation process will be long and drawn out and that it will disrupt your daily routine. Fortunately, this won't be a concern. The Uxari systems are do-it-yourself, and they're so simple you don't have to be a tech wizard or a handyman to set them up at home. Uxari will provide around-the-clock live tech support and step-by-step help as needed.

Feature Controls

Customers typically want much more than security in their homes. Home automation is almost as important. Uxari can equip your home with a wide variety of home automation solutions, including light and locking control as well as thermostat control, among other things.

Access Anywhere

It's one thing to have a reliable security system, but it's even better to have one you can control from literally anywhere in the world. With Uxari, you can arm or disarm your system while you're at work or on vacation. This is done from the convenience of your mobile device.

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The Bad

  • Insufficient Customer Service
  • Upfront Fee

Insufficient Customer Service

While Uxari has a useful, easy-to-navigate website, many customers have lamented over insufficient customer service in the past. There are complaints of unresponsiveness as well as equipment arriving in non-working order.

Upfront Fee

While the company does not charge anything for its equipment, Uxari does charge an upfront fee of $45. Further, Uxari charges a monitoring fee of $29.99 per month for its basic system, which is competitive within the industry. However, the company also offers a more extensive package that comes with a higher monthly monitoring cost of $69.99.

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The Bottom Line

On the surface, Uxari seems to be an excellent company. With a nice variety of services to choose from, Uxari has a product that should match what you've been looking for. The products and services themselves are solid, convenient, and easy to use, but potential customers should be aware of the upfront fee and monthly monitoring costs.

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Star Rating

3.9

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60 Reviews

Review Breakdown

5 grade

38%

4 grade

33%

3 grade

15%

2 grade

2%

1 grade

12%

Sentiment Criteria

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Quality

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Service

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Mark Zimmer St Albans, MO

The sales person was on top of everything, and kind of lead us through the process. We learned a lot of technology stuff, and the follow up on that was great. So far, we've only had one issue with the contact on a slider door, but they took care of it right away. Their service has been incredible. They are very knowledgeable people, very friendly and they just get the job done.

4 years ago

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Jennifer Cutler Lehigh Acres, FL

I've never had any issues with customer support. They've always been able to help me fix my issues as needed. For the most part, the equipment is very great. It's basic, but for my little home, it's just what I need. Besides, the installation process was very quick and easy. I think it was Kevin that came over; he was very nice and knowledgeable. He even taught me a few things about the system, and told me what I needed to do. The company itself is good. Their people in the office are really nice as well, they know what they're doing as well.

4 years ago

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Barbara Monnot Naples, FL

The installation process was perfect! We only had one slight problem with my sensor because my walls aren't straight, but besides that, the system is very user friendly. I feel very safe with it. I like that I can operate this on my phone, and it's very easy to use. On top of that, their agents are superb! They handle my issues within hours. I try to get them more customers now!

4 years ago

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James Zizelman Fort Myers, FL

I think their system is very user friendly, and the equipment in the home is pleasant. It has a great functionality, and the app that comes with it is also very good. Plus, installing it wasn't hard. For the most part, the agent that was there was extremely careful. He was literally there nearly the entire day, installing the system and bringing it up to speed. There was a faulty sensor that was remotely disabled by their customer service, and that did take about a month to get replaced. Customer support has been absolutely excellent, even after hours and at night. They were always willing to be on the phone and tried their best to address the issues remotely. It's a very prompt service. The only negative thing I'd say is that the 2nd person that came over to fix the faulty sensor was not as great as the first one in terms of respect and interface with the customer.

4 years ago

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Helene Bogusz Fort Myers, FL

I've had no problems with the system so far. The technicians that came over explained everything during the hook up, and I've had no problems with them. It was quick and easy, and they were very good. We've never had a home security that was available on our phones, and it works wonderful, so we're very happy with that.

4 years ago

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Louis Vinciguerra

We've had numerous false alarms recently, due to my dog and an issue with my garage door, and they've been very good in calling us right away. They've been very patient with us as we resolve those issues. We even had 3 alarms in one day, and they were very polite and understanding. I just think that the garage door sensor doesn't have much value, since it is constantly going off. However, it's not their fault; it's just how the door works.

4 years ago

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Susan Naples, FL

I initially chose Uxari because it wasn't connected to the internet, and so far, it's been excellent. At this point, I have no complaints; everything was very good. The young man that came over to install the system was very knowledgeable.

4 years ago

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Mark Riley Doylestown, PA

Customer support is outstanding! The installation process was flawless, and I'm satisfied with the overall product. I would say that Uxari has very good talent working there. I believe they have a good company culture based on their employee's behavior.

4 years ago

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Chad Johnson Naples, FL

The equipment is not working well; it's not giving the right cellular coverage or something similar to that. They did a good job installing it though, it's just not working well right now. Besides that, their customer support was very good and easy to work with.

4 years ago

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Robert Wieland Fort Myers, FL

The system was excellent, and everything was installed properly. Plus, the technical staff was very patient in explaining everything to me, very polite and I was just very pleased with their performance.

4 years ago

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Jeff Linkenhelt Galveston, IN

I'm very happy with it. Customer support has been great with us, and have been right there on the spot when you have questions or need help. Plus, setting up the system was very good, and it actually went pretty smoothly.

4 years ago

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Paul Tang Bradenton, FL

The sales team is pretty good, but they're not flexible in terms of trying to make changes. The technology is certainly there, but after the initial set up, it's difficult to make any changes. However, I do have to say that the gentleman that installed it for me did a good job. He was very detailed, and spent a lot of time on it. He even aligned the front door for me before completing his work. It's just very difficult to make changes, because there's additional fees, and it gets very complicated to add something when you have to pay for somebody to come out each time.

4 years ago

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Ray Gallivan Naples, FL

For the most part, the security end of the system responds very well. The representatives are very knowledgeable, and very good people to deal with. The technicians came over to install the system, and they explained everything to me, but I do have to say that I have some issues with the camera though.

4 years ago

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Santiago Ramirez Boynton Beach, FL

Their equipment has been good so far. I haven't used their customer service, except for once, and they were very excellent. I just don't understand how the billing information works, considering that it's not available online.

4 years ago

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Fred Bode Fort Myers, FL

We've only had to use their customer support once, and they were very helpful. The 2 gentlemen that came over to install the system were very efficient, and took pretty much all day to get everything installed, but did a good job. It's very easy to turn on and off the system, and overall, we're very pleased with the service.

4 years ago

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Rob Crovo Naples, FL

Initially, dealing with their customer support wasn't great, but then they stepped up to the plate and did an excellent job in the end. The equipment is excellent, and now that everything's in place, their representatives are awesome. I've had experience with them on different things that I needed and they've been just absolute terrific.

4 years ago

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Dusan Sabol Naples, FL

Our builder recommended Uxari, so we decided to give it a try. So far, everything with them has been very good. Their agents are very professional, and overall, they do a great job.

4 years ago

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Garry England Marco Island, FL

The previous owner had Uxari, so we just kept it. So far, it's been a very good customer support, and the system has been very satisfactory. They're just a good company.

4 years ago

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Ned Cicciu

Uxari's system works very good, and it's very easy to understand. Plus, the guy that installed it was great as well. Everything's been a very positive so far.

4 years ago

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Timothy Neubauer Estero, FL

Their salesperson sold me things that were super important, according to him. When the installers came over, they said that I didn't need half of this. With that in mind, I can tell that the installers were very knowledgeable.

4 years ago

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Lin Zimmerman Fort Myers, FL

Uxari's representatives seem to be very responsive to issues, so they've been very good. It was an easy to install system, and overall, it's worked just fine!

4 years ago

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Jeffrey Weizman Boynton Beach, FL

Installing the system was fairly painless, there was no significant issue with it. We haven't had problems with any of our equipment. Also, their people are good, and have been helpful when I call and ask them questions.

4 years ago

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Christine Friedrich Naples, FL

My husband and I are technological neophytes and were very concerned about installing a security system. Will P of UXARI came to the rescue. His knowledge and professionalism in installing and teaching us the system was right on. He secured our confidence in the company, in the service and in the quality of the system. We are very pleased with its capabilities and how well Will's teaching skills made the system user friendly and uncomplicated. Thanks for a great experience!

2 years ago

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Norma Soto

I ordered a DIY systems from Uxari. They sent me the equipment quickly, and in the time that they quoted for it to arrive at my door (arrived in 3 days!!) It was a simple 1-2-3 process. I was surprised to see the type of equipment that I had received, honestly, I was expecting something cheap and flimsy to arrive. I've had other services in the past from service provides such as ADT, and Xfinity home in the more current years. For the price that I was charged from ADT I got what I paid for so to speak, and with Xfinity home I would say it was overpriced for the equipment; however, that was far from the case with Uxari. You know the saying, "What you pay for, is what you get." Well that definity is true. While Uxari may not be the cheapet company out there, it is most certainly worth it. They gvave me different options for pricing and payment, and also let me know that I can add pretty much anything onto my system/home later down the line. Everything is sort of like a "plug and play" type of thing. The only thing I had to do, was call and activate upon receiving my system, everything was already pre-programmed. So I didn't have to wait for any downloading etc.

5 years ago

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Bob Dickinson Tampa, FL

I have had nothing but issues with UXARI. They took over my Alarm.com security system. I added a camera to the system. It took a long time to get it installed. It worked a couple months then quit. They have to come to my house to determine what is wrong. The camera is under warranty, but their labor is not. I had to pay up front $125 just to schedule a service appointment. The date they gave me for service was not the date they put in their system. Now I had to reschedule the appointment and the soonest they could schedule was 10 days out. What good is a security system if when it breaks you have to wait 10 days to get service. At the same time my alarm system is not working. I get false alarms 3 or 4 times a day. Again, what good is their service if It takes 10 days to fix a problem with a home security system?? Horrible!

8 months ago

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Gerald Roschwalb Boynton Beach, FL

Customer support has been excellent, and the equipment has been great as well. I even helped out during the installation.

4 years ago

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I.R. Boynton Beach, FL

It was all okay, up until the day before we moved in to our house. The fire alarm went off, and I had to fix it right away. The camera wasn't working well either, but they fixed that after a few days.

4 years ago

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Thomas Sumann

It was all clear and good when they installed it, so I'm very satisfied with them. I did have to restart the system once, so that wasn't very pleasant.

4 years ago

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Pasquale Didonna Fort Myers, FL

My next-door neighbor has the same items I have, and he's paying half of what I'm paying! I'm going to call them, and if there's no better deal that would make me happy, I might switch companies.

4 years ago

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Maryann Grieb Naples, FL

The equipment is fine, and setting it up was alright, we've just been having issues with the landscape lighting they installed. Besides that, the agents seemed very knowledgeable.

4 years ago

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Linda Houde Huntington, NY

The technicians were very professional and their customer service was positive. I've just noticed that the system fails a bit when the power goes off. I then have issues getting it back up.

4 years ago

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Adalberto Lopez Pompano Beach, FL

Installation process went really well. The technicians were really good and very helpful. So far, everything has been positive.

4 years ago

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Dick Haller

Most of the equipment doesn't work properly, and they have poor communication within their company. I'm not happy with them. As a matter of fact, I called them a week ago, and they said a manager would call me back, but nobody's called yet.

4 years ago

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Robert Therien Fort Myers, FL

I haven't ad any experience with their customer support, but we originally went with them because they're convenient. Installation process is great.

4 years ago

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L S Naples, FL

The guy that installed the system was very helpful and very knowledgeable. I'd say it was a very positive experience.

4 years ago

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G.L. Naples, FL

They came over and installed what we needed, so it was a very good experience. The system is just fine, and their representatives are great.

4 years ago

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William Wells Fort Myers, FL

Customer support has been very thorough, and the installation process was planned and explained in detail. So far, everything has been very good.

4 years ago

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ABSH Bradenton, FL

Tim and Rob installed our security system, today. They were very friendly and professional, and took the time to thoroughly run through our new system... in spite of the fact that it was Christmas Eve! Great experience!

2 years ago

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Asia Minard

From the moment I spoke to a customer service representative, to the point I spoke to a sales person I had nothing but a good feeling. They were able to answer all of my questions, and address all concerns that I had. They were able to set me up with a self-install system. Delivery was fast, and the process to activate was fairly easy.

5 years ago

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Albert Poet Marco Island, FL

I chose them because they're convenient. I think they're very good so far. Customer support is very good

4 years ago

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Carol Fontecchio Estero, FL

Installing the system was quick and painless, and the equipment is very good. So far, it's been a convenient service.

4 years ago

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Chasta Lehigh Acres, FL

Great customer service, very knowledgeable. Installer (David) was on time and did a great job installing our system. Highly recommended for your home security.

2 years ago

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I had a great experience today. The tech spent hours setting up my house and being so sweet to my small children who were very interested in what he was doing.

2 years ago

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STU Bonita Springs, FL

VERY PROFESSIONAL INSTALLATION BY EDWIN. CLEAN EFFICIENT AND EXPLAINED ALL THE NEW EQUIPMENT. I WOULD HIGHLY RECOMMEND THIS COMPANY DUE TO QUALITY SERVICE

2 years ago

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Bennett Naples, FL

Had the Technician Miguel to my home today. He was fantastic. I told him about my issue and had everything corrected in under 5 minutes. Really great service

2 years ago

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Alberto Perez Miami, FL

Installation process was fast, clean and responsible. So far, the system has been very reliable.

4 years ago

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Joe and JoAnne Sarasota, FL

The installers Andrew and Davin we very efficient, patient and took the time to explain everything. They were very professional and neat.

3 years ago

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J Smith Fort Myers, FL

Daniel did an excellent job installing our sound system. He was very patient and took the time to explain the workings of the equipment .

3 years ago

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C C Marco Island, FL

I just can't tell you how disappointing my experience has been. I would highly recommend you do your homework on equipment and all of the additional fees involved including prepay 3 year service plan for over $2,000, average cameras for $999 each and everything else before committing. The people are extremely nice but with Uxari nice is at a high fiscal premium.

4 years ago

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It's been a good experience with Uxari. Their devices were very easy to install and their mobile apps are wonderful. I use it all the time.

5 years ago