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LAST UPDATED: May 27th, 2022

U.S. Alarm is headquartered in California and provides burglary, fire, and video surveillance services. U.S. Alarm professionally monitors each of its alarm systems 247 from its own Underwriters Laboratories listed monitoring center. Consumers have the option to have the systems professionally installed or use an existing alarm system that can be updated to work with U.S. Alarm services. Its systems start at $29.99 per month with a $99 activation fee. This plan comes equipped with a maintenance plan. Consumers who update an existing system can qualify for payments as low as $24.99 per month without a maintenance plan. U.S. Alarm has installed systems for several large corporations throughout California including Pizza Hut, Costco, Wells Fargo, and more.

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The Good

  • Provides Installation and 24/7 System Monitoring
  • Can Use an Existing Alarm System
  • Wide Range of Video Surveillance Equipment

One of the best aspects of using U.S. Alarm is that its systems are monitored from its own U.S. Alarm monitoring center. Its monitoring employees are professionally trained and monitor systems 24/7. Clients can feel confident that when their system is armed, a U.S. Alarm employee is ready to dispatch help when needed. U.S. Alarm offers Event Alarm.com services. This basically means consumers with an existing alarm system can update it to work with U.S. Alarm's monitoring service. This allows remote access to the alarm system allowing homeowners to arm/disarm their system and monitor system features via a smartphone, computer, or laptop. U.S. Alarm has a wide selection of video surveillance options including both indoor and outdoor surveillance equipment. Its clients who opt for video surveillance have access to the alarm.com app that allows home and business owners to view and store video feed. Consumers interested in adding video surveillance to their security system will be pleased at the wide range of options available through U.S. Alarm.

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The Bad

  • Poor Online Transparency
  • Lacks Some Services

It is incredibly confusing to navigate the U.S. Alarm website. There is little information available regarding specific package options available, equipment provided through U.S. Alarm, contract terms, and its cancellation policy. Its important to understand what a home security company is able to provide when comparing different companies and the U.S. Alarm website does little to help consumers clearly understand their options. There are several services absent from U.S. Alarm's package. It currently does not provide any home automation services such as smart appliances, automatic door locks, thermostat control, or other similar smart home technology. While U.S. Alarm does provide burglary and fire alarm services, it does not provide medical alert services and may not provide carbon monoxide detection. Consumers interested in these services should go through a different home security company.

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The Bottom Line

U.S. Alarm offers the basics in security monitoring and video surveillance for both home and business owners. Consumers can feel confidant their systems are monitored 24/7 by certified staff. There are several pieces of information consumers will need to obtain from U.S. Alarm before agreeing to services. Consumers should ask specific questions about the alarm system equipment options available as well as U.S. Alarm's contract terms and cancellation policy before entering into any kind of service agreement.

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