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The Monitoring Center

Is This Your Business?
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5 User Reviews
LAST UPDATED: May 27th, 2022

Since its founding in 1998, The Monitoring Center's mission has always been the same: provide affordable home security, professional monitoring, and personalized customer service. The home security company's alarm monitoring facility is ULC listed and CSAA 5 Diamond certified, making the company an industry leader. The Monitoring Center serves homeowners throughout Ontario, Southern California, British Columbia and Florida, providing alarm monitoring services 24 hours a day, seven days a week.

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The Good

  • Integrates with Existing Systems
  • Premier Alarm Monitoring
  • Top-of-the-Line Home Security Products
  • Remote Access via Mobile App
  • No Long-Term Contract

Integrates with Existing Systems

For only $9.99 per month, homeowners can integrate The Monitoring Center's excellent alarm monitoring system with their existing home security system. The home security company will also provide an additional six months of free monitoring once homeowners make the switch, meaning the homeowner will pay for 12 months' worth of service but receive 18 months' worth.

The Monitoring Center does apply a one-time setup fee ($99) for new customers with existing systems. This fee covers the following:

  • A full diagnostic test of the system by a licensed technician
  • A copy of the home security system's user manual
  • An insurance certificate that secures a 15 to 30 percent discount on home insurance premiums
  • ID cards for everyone on the customer's emergency contact list
  • Full system walkthrough and demonstration
  • Security decals and yard signs

Premier Alarm Monitoring

The Monitoring Center provides three different alarm monitoring plans:

Basic Alarm Monitoring: $9.99 per Month

Basic phone line monitoring covers burglary, fire, panic, medical, flood, and, carbon monoxide detector.

Wifi and Internet Monitoring: +$6.00 per Month

  • Wifi monitoring available to customers with a Lynx Touch System
  • Internet monitoring offered through a Helix control panel

GSM Cellular Monitoring

  • Communicates with The Monitoring Center's central station via cellular networks
  • Can be used as a phone line backup, or on its own

The home security company's alarm services also include active alarm monitoring, scheduled monitoring, and a host of other monitoring options.

Top-of-the-Line Home Security Products

For customers who don't already have a security system in place, The Monitoring Center provides a number of security components to fill all their security needs:

  • Hardwired/wifi video doorbells
  • Wireless indoor camera
  • Portable panic/medical alert
  • Carbon monoxide detector
  • Window and door sensor
  • DSL filter
  • Expander board
  • Flood sensor
  • Glass break sensor
  • Temperature change detector
  • Hold-up device
  • Remote access key fob
  • LCD control panel
  • Motion sensor
  • Wireless receiver
  • Indoor/outdoor sirens
  • Smoke detector
  • Control panel upgrades

Remote Access via Mobile App

For $21.99 per month, can gain access to their home security system through the Remote Security Services mobile app. This provides the homeowner with full control over their security system from, and instant text notifications to their mobile device. The app is also Z-wave home automation compatible.

No Long-Term Contract

The Monitoring Center does not attach a long-term contract to its home security systems, but rather a one-year auto-renewable policy with a 30-day cancellation policy.

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The Bad

  • Limited Service Area
  • No DIY Installation

Limited Service Area

As mentioned above, The Monitoring Center only serves customers in select areas of Canada and the United States: British Columbia, Ontario, Southern California, and Florida. Leveraging and promoting verified The Monitoring Center Reviews can be an effective way for the monitoring company to stand out from companies with a broader service area.

No DIY Installation

The company does not appear to offer customers with a DIY installation option, but rather relegates them to professional installation.

 

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The Bottom Line

The Monitoring Center is a reputable home security provider with decades of industry experience and an industry-leading monitoring center. Whether customers have an existing system or are in need of a new one, the company will provide an affordable solution with no long-term contract; however, more The Monitoring Center reviews are needed to determine whether the company truly follows through on these claims.

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Star Rating

3.4

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5 Reviews

Review Breakdown

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60%

4 grade

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3 grade

0%

2 grade

0%

1 grade

40%

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Ed Lake Worth, FL

I have been using the Monitoring Center for 8 or more years. They are very dependable. If I set off the alarm by mistake they call within a minute or two. They have called to tell me my battery was running low and need to replace it. I had Brinks before and Brinks can't come close to Monitoring Center. I Highly recommend them and you can't beat the price. Customer service is A++.

3 years ago

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Janice G Adams Deerfield Beach, FL

We had an existing Alarm System that we were able to upgrade. They were prompt and efficient. They have been monitoring fire and burglar at our home in Florida for 3 years. If the alarm is accidentally set off we receive a call within a minute. They will also call if there is a connectivity issue and walk you through it. No contracts and a low monthly fee. We've been very pleased.

5 years ago

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Jekyll and Hyde Richmond, BC

Had to get rid of their service because they sold me defective equipment Weren't providing any services yet they were billing my credit card Found them to not be trustworthy

9 months ago

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Ronald Capone Port Saint Lucie, FL

Excellent customer service, monthly price of monitoring is unbeatable, and quick response when alarm is activated

4 years ago

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Gerald Tesch

Do not trust them. would not let me cancel and charged me for a full year.

3 years ago