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Texas Security and Surveillance

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LAST UPDATED: September 13th, 2019

Serving the Austin, Texas area, Texas Security and Surveillance has over 20 years of business and home security experience. Its equipment comes with a standard lifetime warranty as well as service calls within one business day. Customers also share positive feedback on their experience with TSS. However, the company has limited online information regarding monthly pricing and contract policies. Touch screen panels also come at an additional cost.

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The Good

  • Local Company
  • Service Within 24 Hours
  • Consistent Positive Reviews
  • Lifetime Warranty

Texas Security and Surveillance prides itself on being a local company. It only services Texas. This is an added benefit to its customers as its technicians are more available and accessible. By supporting a local company, you're also keeping your dollars in your local economy. Another great aspect of having a local company as your security provider is that it can have a technician at your home within one business day. It promises that if it cannot meet this standard then TSS will give you a one month credit to your account, along with the service call. Customers have positive things to say about TSS. In fact, TSS shares a positive review or two weekly on its social media channels. Customers share that the TSS technicians are knowledgeable and helpful. Another benefit of TSS is that every security system comes with a lifetime warranty, a rare find in the security industry.

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The Bad

  • Limited Online Transparency
  • Touchscreen Panel Not Standard
  • Local Company

Texas Security and Surveillance details every piece of equipment included in its security plans along with retail pricing for each part. If you were to pay retail value of its most basic, 'TexasBRONZE' system, you're looking at $1,285. The retail equipment costs goes all the way up to $3,520 for its top, 'TexasGOLD' package. The company does not share its contractual agreement policies or monthly pricing online. Monthly payment plans or a contract agreement can help avoid these hefty upfront costs. TSS can work with you in customizing a system to fit your budget, you simply need to schedule a free consultation to learn more. Unfortunately, a touchscreen panel does not come standard in each of its security equipment plans. You'll notice that this is a new standard for competitors. A touchscreen panel is available, retailing at $415, as an optional upgrade part of its 'TexasBRONZE' and 'TexasSILVER' plans and it is included with its 'TexasGOLD' plan. While TSS believes that being local is an asset to its business, keep in mind that you will not be able to continue service if you move out of state. This may complicate matters if you decide to move while still in a contract with TSS.

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The Bottom Line

If you live in Texas and are looking for an affordable security system, then Texas Security and Surveillance is a great option. The company also provides service within one business day and includes a lifetime warranty with each security plan. However, if you dislike having to do a free consultation to learn more about your individual pricing options then we recommend you elsewhere.

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