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Smart Shield Systems

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LAST UPDATED: August 9th, 2023

Based in San Diego, Smart Shield Systems works to offer the best smart home and lifestyle technology and customer service to the California region. Stated on its website, the security company’s mission is "to make security accessible from anywhere and affordable to all, and thereby create safer communities."

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The Good

  • Discount for Referrals
  • System Relocation
  • Pet Immune Detection
  • Easy Installation
  • Home Automation Features
  • Security Product Transparency

Discount for Referrals

If you send a referral to Smart Shield Systems that converts into a customer (the referral must sign a contract with the company), you get two months of free monitoring. With referrals being cumulative, it is not a one-time offer; the security company gives you two months of free monitoring for each referral you send. This is a great way to get a discount on Smart Shield Systems’ security services.

System Relocation

Smart Shield Systems will help you relocate your home security system if you move, as long as your new home is still in the California service area. It’s important to note the security company requests that you give a 30-day notice before you move and you have to pay a small service fee for transportation and reinstallation.

Pet Immune Detection

Smart Shield Systems has motion detection that monitors activity and is immune to the movement of pets. This guarantees there won’t be false alarms if your pet walks by a sensor.

Easy Installation

All image sensors are wireless and battery operated. This enables you to install the sensors anywhere you would like in your home without difficulty.

Home Automation Features

Smart Shield Systems has home automation features for homeowners who would like to easily connect and control their home technology. All home automation features are controlled through the app. Here is a list of some of the offered home automation options:

  • Cameras with live video that enable text and email alerts for security updates
  • Remote light access that allows you to turn your home lights on and off
  • Electronic door locks you can lock and unlock remotely and a notification if someone tries to unlock the door when you’re not home.
  • Smart thermostat to regulate your home’s temperature

Security Product Transparency

Smart Shield Systems has a list of all available security products on its website. This includes a picture of the item, a description, and a file link to download the manual instructions for the product. Providing transparency about the security products allows homeowners to see exactly what they will be getting when they purchase Smart Shield Systems’ security services.


The Bad

  • Limited States Serviced
  • Monitoring Limitations

Limited States Serviced

Smart Shield Systems only services the state of California, making it impossible to work with the home security company if you live in another state. Many other home security companies offer service to a variety of states.

Monitoring Limitations

Cellular is the only form of monitoring available through Smart Shield Systems. The security provider does not offer landline and wireless monitoring. This may be a limitation for homeowners who are looking for landline and wireless monitoring services.

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The Bottom Line

Smart Shield Systems is a home security provider based in San Diego. The security company has a variety of offerings for homeowners including easy installation, a discount on monitoring with referrals, pet immune detection, home automation features, and even system relocation in case of a move. The drawbacks are landline and wireless monitoring services are not available and if you live outside of the California area, you cannot use Smart Shield Systems as your security provider.

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52 Reviews

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Amanda Bryant Chula Vista, CA

From start to finish - extremely unprofessional, terrible customer service and overpriced. I paid a lot of money to have cameras put in all around my home. The installer was creepy; he left bits of wiring, plastic, trash all over my house and even found one of his tools; and he removed the insulation in the attic to put in wiring but then never put the insulation back (which was discovered after we were constantly having to run our heater and spending tons of money do so). The cameras were accessible through an app on my phone, but then I got a new phone and it turns out that my account was not set up properly and was not linked to my email and had no way to access my cameras anymore. I called, got transferred and run around through various departments and then finally got emailed back and told that they would come back out for $95. I said that it wasn't right that I had to pay for them to fix their own mistake and they just never responded to me. I wrote again and still nothing. Terrible customer support or lack thereof!

8 months ago


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Jenaro Jose Martinez Sun City Center, FL

Smart Shield is nothing good on Technical Customer Service. They only provide calls Monday to Friday from 8am to 5pm....this is not a regular business office! This is a SECURITY CUSTOMER SERVICE OFFICE!!!

3 months ago

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Reply from Smart Shield Systems

You got the wrong company. We are smart Shield Systems in San Diego CA and you are referring to smart Shield security in Florida. Good luck

Aug. 9th, 2023

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Mike Lake Elsinore, CA

I had Smart Shield Systems install 6 cameras at my home in Lake Elsinore. I asked for two in the front of my house, 2 on the side of my house at my gates, and 2 at the back of my home. The technicians installed 2 at the front of my home and 4 at the back of my home. This cost me 3,800+ dollars. The original quote was only 3000. They then told me it would be an additional 700 dollars to move 2 of the cameras at the back of my house over to the gates on the side of my house where I had asked them to be. My advice for anyone looking to use this company is make sure everything you want is in writing, and detailed. Ron the owner told me on the phone that his technicians would put the cameras exactly where I wanted them, but this never happened.

2 years ago