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Smart Shield Systems

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52 User Reviews

6.8

Overall Score

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LAST UPDATED: August 9th, 2023

Based in San Diego, Smart Shield Systems works to offer the best smart home and lifestyle technology and customer service to the California region. Stated on its website, the security company’s mission is "to make security accessible from anywhere and affordable to all, and thereby create safer communities."

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The Good

  • Discount for Referrals
  • System Relocation
  • Pet Immune Detection
  • Easy Installation
  • Home Automation Features
  • Security Product Transparency

Discount for Referrals

If you send a referral to Smart Shield Systems that converts into a customer (the referral must sign a contract with the company), you get two months of free monitoring. With referrals being cumulative, it is not a one-time offer; the security company gives you two months of free monitoring for each referral you send. This is a great way to get a discount on Smart Shield Systems’ security services.

System Relocation

Smart Shield Systems will help you relocate your home security system if you move, as long as your new home is still in the California service area. It’s important to note the security company requests that you give a 30-day notice before you move and you have to pay a small service fee for transportation and reinstallation.

Pet Immune Detection

Smart Shield Systems has motion detection that monitors activity and is immune to the movement of pets. This guarantees there won’t be false alarms if your pet walks by a sensor.

Easy Installation

All image sensors are wireless and battery operated. This enables you to install the sensors anywhere you would like in your home without difficulty.

Home Automation Features

Smart Shield Systems has home automation features for homeowners who would like to easily connect and control their home technology. All home automation features are controlled through the Alarm.com app. Here is a list of some of the offered home automation options:

  • Cameras with live video that enable text and email alerts for security updates
  • Remote light access that allows you to turn your home lights on and off
  • Electronic door locks you can lock and unlock remotely and a notification if someone tries to unlock the door when you’re not home.
  • Smart thermostat to regulate your home’s temperature

Security Product Transparency

Smart Shield Systems has a list of all available security products on its website. This includes a picture of the item, a description, and a file link to download the manual instructions for the product. Providing transparency about the security products allows homeowners to see exactly what they will be getting when they purchase Smart Shield Systems’ security services.

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The Bad

  • Limited States Serviced
  • Monitoring Limitations

Limited States Serviced

Smart Shield Systems only services the state of California, making it impossible to work with the home security company if you live in another state. Many other home security companies offer service to a variety of states.

Monitoring Limitations

Cellular is the only form of monitoring available through Smart Shield Systems. The security provider does not offer landline and wireless monitoring. This may be a limitation for homeowners who are looking for landline and wireless monitoring services.

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The Bottom Line

Smart Shield Systems is a home security provider based in San Diego. The security company has a variety of offerings for homeowners including easy installation, a discount on monitoring with referrals, pet immune detection, home automation features, and even system relocation in case of a move. The drawbacks are landline and wireless monitoring services are not available and if you live outside of the California area, you cannot use Smart Shield Systems as your security provider.

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User Reviews

Star Rating

4.8

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52 Reviews

Review Breakdown

5 grade

94%

4 grade

0%

3 grade

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2 grade

0%

1 grade

6%

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Review Source

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Jenaro Jose Martinez Sun City Center, FL

Smart Shield is nothing good on Technical Customer Service. They only provide calls Monday to Friday from 8am to 5pm....this is not a regular business office! This is a SECURITY CUSTOMER SERVICE OFFICE!!!

1 month ago

Smart Shield Systems Logo

Reply from Smart Shield Systems

You got the wrong company. We are smart Shield Systems in San Diego CA and you are referring to smart Shield security in Florida. Good luck

Aug. 9th, 2023

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Ikuko Lowell San Diego, CA

I was looking for an alternative to the high priced Security providers who could convert my existing security system into a functioning system. Smart Shield Systems was the first company to respond promptly to my email and since then it has been a pleasant journey with them. I have installed 6 cameras in my house and they all work great. These guys are true professional. Thanks

4 years ago

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JILENE WILLIAMS San Diego, CA

Unbelievable. I am super happy with this company & products. From the first phone call to the last it was a great journey for us. The alarm system works great with all the smart home equipment, everything is controlled from my app and you can do it from any smart device and from everywhere, so convenient & easy to use. The camera system is awesome, we are happy we upgraded to the small starlight PTZ cameras, I like the way you can control the cameras from the app and the picture is phenomenal. Great work, great customer service, phenomenal products.

4 years ago

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Amanda Bryant Chula Vista, CA

From start to finish - extremely unprofessional, terrible customer service and overpriced. I paid a lot of money to have cameras put in all around my home. The installer was creepy; he left bits of wiring, plastic, trash all over my house and even found one of his tools; and he removed the insulation in the attic to put in wiring but then never put the insulation back (which was discovered after we were constantly having to run our heater and spending tons of money do so). The cameras were accessible through an app on my phone, but then I got a new phone and it turns out that my account was not set up properly and was not linked to my email and had no way to access my cameras anymore. I called, got transferred and run around through various departments and then finally got emailed back and told that they would come back out for $95. I said that it wasn't right that I had to pay for them to fix their own mistake and they just never responded to me. I wrote again and still nothing. Terrible customer support or lack thereof!

5 months ago

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Steven Arnaudoff San Diego, CA

Installed 5 years ago; called in for assistance twice and spoke with Andrew the most competent customer service rep that I have ever encountered. Minor issues were quickly resolved regarding battery change at two year intervals. Fantastic product super fantastic customer support.

4 years ago

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Thomas Miller San Diego, CA

I have used Smart Shield Systems for over 10 years and have been very pleased with the service. Recently we had our front & back door replaced and needed to have the new ones rewired for the alarm to work. I called Smart Shield and they came in just 3 hours and rewired both the doors and now my alarm system is working perfectly fine. Thanks guys.

4 years ago

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Sam Prados San Diego, CA

We were in real need of added security in our house because we experienced some break-ins. Smart Shield came out and heard our concerns and showed us what they would recommend. They were able to install a complete home security alarm system in no time. I feel safe now. Thanks guys.

4 years ago

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Neil Emilio San Diego, CA

The installer did a great job installing the alarm & cameras, and was very friendly and patient with me. In the beginning I didn't know how I wanted things but he was so kind and gave great suggestions. Thanks Smart Shield Systems.

4 years ago

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Richard Fenelus San Diego, CA

The technician who installed our alarm system was very knowledgeable and professional. It's a great alarm system and they did a great job of troubleshooting an issue and then correcting it. Thanks Smart Shield Systems. Happy to do business with you.

4 years ago

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vincent mendez San Diego, CA

I recommend this company to everyone who is looking for a genuine home security service provider. I have been a customer of smart shield for the last 3 years. I have installed a complete camera and alarm system in my house. These guys are true genius.

4 years ago

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Ben Tran San Diego, CA

We didn't know much about security system, but Smart Shield Systems were very helpful in explaining the complete security features. I bought a complete home alarm security system from them and I cannot be any more happy than this. Thanks guys.

4 years ago

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Johnny Richards San Diego, CA

After recent break in and robbery we decided to research home alarm system options. After two quotes we were very impressed with Smart Shield Systems. We bought 4 cameras and a complete alarm system for our house. Cannot be more satisfied than that. Thanks

4 years ago

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John Macy San Diego, CA

Smart Shield Systems have great technicians, very helpful, very professional. We really appreciate the great service. We communicated with Rotem through email and he was also extremely polite and helpful towards us. Will recommend your services to friends and family.

4 years ago

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Harry BAKER San Diego, CA

I recently bought a home security system including alarm & cameras from Smart Shield Systems and I couldn't be happier! It was installed easily and quickly! Also, there have been no problems with it! A great company I would definitely recommend!

4 years ago

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Jeremy Rease San Diego, CA

My friend recommended smart shield system to me and I love him for that! I installed 6 4K cameras and the installation was quick and wasn't a hassle at all. I also had them install an alarm system in my home and the service was great as well! Highly recommend them! :)

4 years ago

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JEFFREY WOOLSEY San Diego, CA

Used Smart Shield Systems to install a full camera system with DVR at our business. We were extremely happy with the service from start to finish. The pricing was competitive, they showed up when they said they would and the quality of the cameras are great.

4 years ago

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Jean LOCKWOOD San Diego, CA

We are extremely happy with Smart Shield Systems. We started small with a few security cameras and a alarm system. We later decided to expand our system and additional cameras as well as door access control, fire and burglar systems. Can't be more happy.

4 years ago

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jeremy delong San Diego, CA

I want to thank smart shield for the excellent alarm system provided to us. We had no understanding of the security features. But these guys are patient, friendly and made me understand all the features. Now I can easily operate the alarms in my house.

4 years ago

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Jimmy jones San Diego, CA

Smart shield installed a security system and cameras in my house. It's been installed a month now and I have never had my cameras drop out of service which was a big deal for me. I can see them from my phone anywhere at any time.

4 years ago

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Johnny Stevens San Diego, CA

Smart shield did a superb job at helping us transfer service into our new home. They are very professional and courteous while explaining all the features that came with our new system. I really love their alarm & camera system.

4 years ago

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Joseph Davis San Diego, CA

We have been proud customers of Smart Shield Systems for the past 5 years. This year we got upgraded to a new alarm system and it looks great. The installation was quick. Thanks Smart Shield.

4 years ago

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William Moore San Diego, CA

I have been searching security options from a long time. Called so many companies but Smart Shield was the only one to respond on time with a great quote. Finally got the alarm system installed in my house.

4 years ago

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Judith Mcdonald San Diego, CA

We are extremely thankful to smart shield systems for wonderful alarm system they have installed in our house. I am truly amazed with how easy life has become after that. I feel so secure now.

4 years ago

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ALEX PRADOS San Diego, CA

I have been a loyal customer of Smart Shield Systems for the past 7 years. Recently we got 8 security cameras installed in our house and it was done in less than a day. Amazing.

4 years ago

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Sean Mente San Diego, CA

I just love Smart Shield Systems. We have had there system in place for 5 years. We recently added a couple of glass breaks along with a few doorbell cameras. Cannot be anymore happy.

4 years ago

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BRIAN MALPEDE San Diego, CA

Smart shield exceeded my expectations with their products and services. I bought a complete home security alarm system from them. The installation and demo were simple and it works great.

4 years ago

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Thomas Piedfort San Diego, CA

I recently bought a complete home security alarm system from Smart Shield Systems. It was installed in no time. I can now control the whole alarm system with one click of a button. Thanks Smart Shield.

4 years ago

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Tony smith San Diego, CA

We were looking for good home security cameras. And after a lot of research we finally found smart shield systems. their camera and alarm system are working great. Very happy with their service too.

4 years ago

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Review Source

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Michelle Crane Phoenix, AZ

My favorite part about smart shield systems is their customize and build your security system process. There you can click through exactly what you would like to have in your system and the website creates it for you with a price. That way you are only paying for the things that you need.

1 year ago

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Mike Lake Elsinore, CA

I had Smart Shield Systems install 6 cameras at my home in Lake Elsinore. I asked for two in the front of my house, 2 on the side of my house at my gates, and 2 at the back of my home. The technicians installed 2 at the front of my home and 4 at the back of my home. This cost me 3,800+ dollars. The original quote was only 3000. They then told me it would be an additional 700 dollars to move 2 of the cameras at the back of my house over to the gates on the side of my house where I had asked them to be. My advice for anyone looking to use this company is make sure everything you want is in writing, and detailed. Ron the owner told me on the phone that his technicians would put the cameras exactly where I wanted them, but this never happened.

2 years ago

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Charles Wilson San Diego, CA

Great quality products and outstanding service. It was wonderful dealing with them and installers were excellent too - very professional and knowledgeable

4 years ago

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Jyotindra Turner San Diego, CA

The installer was amazing. Super patient and trained me well on how to use the alarm system. I was struggling in the beginning but eventually I got the hang of it.

4 years ago

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Rishi Pandey San Diego, CA

We recently got 6 alarm system in my house. I am truly amazed with house the system works. Now I am able to control every function from one remote. Thats great.

4 years ago

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Thurman Yasuoka San Diego, CA

I recently bought 5 4K cameras from Smart shield Systems and They were able to get my alarm system installed the very same day. I did not expect that. Great job guys.

4 years ago

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CARMELA BALL San Diego, CA

They are simply Awesome. Great alarm systems . Love the one that was installed in my house, works great and never felt more safe with it. Thanks Smart shield.

4 years ago

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Harry BEVERS San Diego, CA

I was going to go with a national company, after meeting with smart shield I decided to go with there smart home package. Thanks for a great experience.

5 years ago

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David Jones San Diego, CA

Great service and knowledgeable technician. Everything works as advertised. I find their cameras best in the market. Thanks Smart Shield Systems.

4 years ago

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Michael Johnson San Diego, CA

From the start of the installation, I received great service from Smart Shield Systems. The technician were highly skilled and knew their job well.

4 years ago

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Robert Smith San Diego, CA

Super quick, efficient and professional service and installation. Technician was knowledgeable technician and the alarm system works great.

4 years ago

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QUAN BAKER San Diego, CA

This alarms and security systems make me feel great. Very impressed with their customer service. Great experience, great price and wonderful staff.

4 years ago

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Ewan Potter San Diego, CA

The alarm and the cameras are phenomenal. The system is absolutely amazing. Can't be more happy. Thanks for the best customer service ever.

4 years ago

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william jones San Diego, CA

The system is amazing, their cameras are the best. And can't say enough good things about their service. Highly recommend.

4 years ago

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Berian TRAN San Diego, CA

I went with the Hybrid system (alarm & cameras). Can't be more happy. These guys are very professional. They really know their job well.

5 years ago

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Henry Layton San Diego, CA

Great product and they are always available when you need them. There alarm system is the best in the market.

4 years ago

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Ewan Jones San Diego, CA

I was fascinated with their alarm system. I can now control all the equipment with just one remote. Thanks guys.

4 years ago

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Gustavo Yessis San Diego, CA

5 STARS for everything they have installed in our house. Great company. I am glad I found them. Thanks

5 years ago

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Richard Brown San Diego, CA

Excellent and timely service provided from the device setup to customer service. Highly recommend.

4 years ago

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Carmelita Bungek San Diego, CA

I installed 2 4K cameras. everything went clean and fast. Great experience and great company.

5 years ago

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JERRY CANNIZZARO San Diego, CA

The best alarm and smart home system out there. The customer service is phenomenal.

5 years ago

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HEATHER PARK San Diego, CA

This company has a phenomenal customer service. These guys really know how to get the job done.

5 years ago

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