1. Safeguard Security and Communications

For the past 50 years, Safeguard Security and Communications has provided home security and automation solutions for its customers in New Mexico and Arizona. Monthly monitoring costs are undisclosed, but there is an undisclosed installation fee. Home security plans feature video surveillance and energy management options with remote access and 24/7 professional monitoring.

Top Ranked Companies

company logo
#1 Vivint chevron_right
9.4 Overall Score
4
starstarstarstarstar_border
(4,777)
company logo
#2 Guardian Protection chevron_right
9.3 Overall Score
4.5
starstarstarstarstar_half
(3,896)
company logo
#3 Cove chevron_right
8.5 Overall Score
4.8
starstarstarstarstar_half
(218)

The Good

  • 24/7 Professional Monitoring
  • Remote Mobile Access
  • No Phone Line Required
  • Vacation Monitoring

Customers are able to choose the home security solutions best suited for their needs rather than having to choose a preset plan. The company provides 24/7 professional monitoring from certified dispatchers at in house central monitoring stations. Customers are able to control many home security features remotely on a handheld mobile device. Safeguard's service includes fire safety, burglary protection, video surveillance, and energy management.

A unique offering from Safeguard is its Elite/Vacation protection. The company's Patrol Officers can perform daily checks of the interior and exterior of the home while the customer is away. Safeguard will even hold the customer's mail until he or she returns. The company also offers home theater equipment that can be remote controlled through the mobile app and medical alert devices with monitoring. The company employs its own fleet of Patrol Officers who provide assistance anytime.

The Bad

  • No Equipment Warranty Information
  • Undisclosed Installation Fee
  • No Cancellation/Service Transfer Policy Information Disclosure

Safeguard Security requires customers to have a service agreement for three years. Contracts may be subject to an automatic renewal clause and customers may be subject to early termination fees. This cancellation fee is generally the remaining account balance and due immediately upon cancellation. Customers must pay a one-time installation fee upfront (price undisclosed) and there is no offered information on its corporate website in regards to equipment warranties. It is also unclear whether or not the customer may have to pay a service transfer fee if they choose to move to a new residence while under the service agreement contract.

View Best Home Security Companies

The Bottom Line

Safeguard Security and Communications offers a comprehensive range of home security solutions to customers in Arizona and New Mexico. Monthly monitoring plans are reasonably priced and provide 24/7 professional monitoring from in-house certified dispatchers; however, customers are required to sign an agreement and pay an upfront installation fee.

View Best Home Security Companies

Why Can I Trust Bestcompany.com arrow_drop_down

User Reviews

Star Rating

3.7
starstarstarstar_halfstar_border

3 Reviews

Review Breakdown

5 star
67%
4 star
0%
3 star
0%
2 star
0%
1 star
33%

Sentiment Criteria

Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar
search cancel
starstarstarstarstar

Robert Lewis

December 18th, 2017 Scottsdale, AZ DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

We have used Safeguard for many years at two different residences. Unlike most services, their monitoring service is local and there are always agents available at a moments notice. Great service people. No problems

starstar_borderstar_borderstar_borderstar_border

Miss Class

September 14th, 2017

If you dont have your nose in someones butt you will never make it. They will take everything you got to get that dime. A lot of employees leave rave reviews to make you think they are great. Watch your wallet, they will snatch everything from it if your not careful.

starstarstarstarstar

Ramon Rosario

July 23rd, 2017 Prescott Valley, AZ

Great service and great monitoring. Never have had any problem. They always respond quickly and system works perfectly.

  • 1