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Safeguard Security and Communications

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3 User Reviews

For the past 50 years, Safeguard Security and Communications has provided home security and automation solutions for its customers in New Mexico and Arizona. Monthly monitoring costs are undisclosed, but there is an undisclosed installation fee. Home security plans feature video surveillance and energy management options with remote access and 24/7 professional monitoring.

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The Good

  • 24/7 Professional Monitoring
  • Remote Mobile Access
  • No Phone Line Required
  • Vacation Monitoring
Customers are able to choose the home security solutions best suited for their needs rather than having to choose a preset plan. The company provides 24/7 professional monitoring from certified dispatchers at in house central monitoring stations. Customers are able to control many home security features remotely on a handheld mobile device. Safeguard's service includes fire safety, burglary protection, video surveillance, and energy management. A unique offering from Safeguard is its Elite/Vacation protection. The company's Patrol Officers can perform daily checks of the interior and exterior of the home while the customer is away. Safeguard will even hold the customer's mail until he or she returns. The company also offers home theater equipment that can be remote controlled through the mobile app and medical alert devices with monitoring. The company employs its own fleet of Patrol Officers who provide assistance anytime.
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The Bad

  • No Equipment Warranty Information
  • Undisclosed Installation Fee
  • No Cancellation/Service Transfer Policy Information Disclosure

Safeguard Security requires customers to have a service agreement for three years. Contracts may be subject to an automatic renewal clause and customers may be subject to early termination fees. This cancellation fee is generally the remaining account balance and due immediately upon cancellation. Customers must pay a one-time installation fee upfront (price undisclosed) and there is no offered information on its corporate website in regards to equipment warranties. It is also unclear whether or not the customer may have to pay a service transfer fee if they choose to move to a new residence while under the service agreement contract.

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The Bottom Line

Safeguard Security and Communications offers a comprehensive range of home security solutions to customers in Arizona and New Mexico. Monthly monitoring plans are reasonably priced and provide 24/7 professional monitoring from in-house certified dispatchers; however, customers are required to sign an agreement and pay an upfront installation fee.

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Star Rating

3.7

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3 Reviews

Review Breakdown

5 grade

67%

4 grade

0%

3 grade

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2 grade

0%

1 grade

33%

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Robert Lewis Scottsdale, AZ

We have used Safeguard for many years at two different residences. Unlike most services, their monitoring service is local and there are always agents available at a moments notice. Great service people. No problems

3 years ago

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Miss Class

If you dont have your nose in someones butt you will never make it. They will take everything you got to get that dime. A lot of employees leave rave reviews to make you think they are great. Watch your wallet, they will snatch everything from it if your not careful.

3 years ago

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Ramon Rosario Prescott Valley, AZ

Great service and great monitoring. Never have had any problem. They always respond quickly and system works perfectly.

3 years ago

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