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Safe Home Security

Is This Your Business?
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37 User Reviews

1.8

Overall Score

LAST UPDATED: October 15th, 2021

Safe Home Security has been protecting families and businesses (and their most important assets) for more than two decades. This type of experience has allowed the company to develop a business model that gives customers the highest level of customer service. This top notch service does not end after the system design or professional installation phases. Instead, it extends for the life of the security system, constantly working to keep everything as safe as possible.

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The Good

  • More than Burglary Protection
  • Multiple Payment Options

More than Burglary Protection

Unfortunately, there are many more types of security issues that customers are faced with than just burglary. Fire, medical emergencies, flooding are all other potential hazards, which is why Safe Home Security offers customers protection options that covers all of these areas. When customers work with Safe Home Security they can feel more confident knowing they are getting a well-rounded system.

Multiple Payment Options

Safe Home Security also understands that not every customer has the same situation and works to accommodate most circumstances. A major way this is done is by offering payment options for monitoring services. Customers have the option to choose from monthly, quarterly, or yearly payment plans. It is unclear whether customers will receive a discount if they choose to pay quarterly or yearly for their security system, but these options allow them to choose what will work best for them allowing them more control over their protection.

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The Bad

  • No Exact Prices
  • No Equipment Information

No Exact Prices

Prices are not included on its website, which can make the decision-making process very difficult for customers. Since purchasing a security system is such an important decision for customers, it is very helpful when companies disclose as much information upfront as possible.

No Equipment Information

Overall, there is a very large lack of information given to potential customers researching Safe Home Security as an option for their security system. Customers need to work directly with a security expert to design a system that will work for them to protect what they want to protect, but the exact ways that this is done is not clear. No information is given about equipment offered by Safe Home Security, including the basics of types (e.g. door sensor, security camera, motion detector, glass break sensor, etc. ), or exact specifications of the equipment. 

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The Bottom Line

Those customers who choose to be protected by Safe Home Security will benefit from the professional monitoring and customer service provided by the company. But it will be difficult for anyone to choose Safe Home Security as there is such a huge gap in the presented information. Customers will definitely have to speak to a customer service agent in order to get any idea of the system they can have through Safe Home Security.

For more information on customer experience, read the Safe Home Security reviews below. 

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Star Rating

1.4

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37 Reviews

Review Breakdown

5 grade

3%

4 grade

8%

3 grade

3%

2 grade

0%

1 grade

86%

Sentiment Criteria

Value

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Quality

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Service

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Jessica Fann Littleton, CO

DO NOT SIGN ANYTHING! I am locked into a 66 month contract with a system that broke 6 months after they installed it. Nobody show to appointments set to fix it. Managers never call back. NO credits given for 28 months without service. RUN!

1 month ago

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Cindy Elgin, IL

Safe Home Security is a very good alarm company. Travis installed our system over 5 years now and have no complaints. If there is an issue, they are on the phone in seconds to make sure everything is ok. I just got cameras added to my property and love them. The features of my home security system include security, cameras, doorbell camera, thermostats, locks, lighting and water detection. I love the app through Alarm.com and can see everything and control my system. Thank you Safe Home Security for protecting my home.

2 years ago

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dsel jstu

there is a very large information given to potential customers researching Safe Home Security as an option for their security system. Customers need to work directly with a security expert to design a system that will work for them to protect what they want to protect.Those customers who choose to be protected by Safe Home Security will benefit from the exceptional monitoring and customer service provided by the company.Safe Home Security appears to have a money-back guarantee on the security systems or services offered if a customer is not satisfied.There is mention of an equipment warranty for any products sold by Safe Home Security.

4 years ago

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Garry Wilson Layton, UT

NO CONTRACT! When I moved my security system from a previous residence I signed up a month-to-month with a local monitoring company to install (at no cost) and monitor both fire and security. That company eventually sold out and my service was picked up by Safe Home Security. It has been more than 2 years now, and I am super happy with the monitoring provided. Using the Alarm.com application nothing could be easier. I initially had a problem getting signs and stickers but after a few calls all is well.

3 years ago

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Mich

As mentioned in the profile above, their service is exceptionally good. Whenever we've set off the alarm by mistake, they are quick to respond, checking to see if we are all right. When we first had the alarm system installed, they used the equipment we already had from a previous company and we have had no problems since then. Once, when our hallway sensor went out, a service person came the next day and replaced the battery in the sensor. I think they are a much better company than where you have them rated.

4 years ago

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Mark Whitford ,

Safe Home Security. Horrable company. Took advantage of an 85 year old women with dementia. Now that she has moved out of her house and living with her son, they want to charge her 90 percent of her contract. No stars for this money hungry company. DO NOT BUY FROM THIS COMPANY. YOU WILL BE SORRY. How low can you go to take advantage of the elderly.

9 months ago

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Rog lc Malden, MA

I would like to voice my displeasure with your company , I reached out to your sales force towards the end of June about an issue we were having with not receiving notices to my email about when the system was armed and disarmed , I was notified by your sales rep Mike that the system was being updated , but also that we needed to update the usage as it was currently low and it needed to be updated and someone needed to come out to do that , but we needed to sign a new contract for 3 more years , I also inquired about getting some outdoor cameras, we signed the new contract and have paid for the cameras , to this date we have had numerous issues with install , and your company cancelling our booked appointments, now I am being told we cannot have another appointment not booked until 11/10/2020 , I advised my displeasure about this only to get a call back by mike that’s all they can do , I advised I am going to look for a company more local , I was told that we signed a contract for 3 more years and it will forced on us to buy out , now I ask you how is this fair , we have rescheduled our appointments around your schedule only yo get cancelled time in and out , we have paid for the cameras and signed the contract only to have nothing but broken appts from your company . Answer this for me , we have been a customer of your since 2014 and have paid for cameras and you have done nothing for us , when is this going to be resolved ? Sincerely Giselle from C&F auto , Lowell ma

1 year ago

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Ezra Aka Alpharetta, GA

I want to give Negative grade! don't do any business with this company, and don't come close to them starting Feb 2020 our alarm system was getting insane charging it self when we were at home, start alarming for no reason (even when it wasn't on) and so on. we called the company to get it fixed - it took a month, they send some one who said they cannot fix it and they will send replacement after another month of false alarms we called again and again the same guy came with the same answer! at that point, he disconnect my alarm system completely. since then, after dozen call to the call center, we finally got a new system but no one came to install it!!!! it is ridiculous, we are trying to talk to some manager there, but we get no where. we are trying to get service and it will be only in a month! and they refuse to pay me for the months i got no service. i really wish i could break in the middle of my contract with them, but afraid it is illegal (if any one knows different please let me know) i never give such bad critics, but do your self a big favor - don't do anything with that company!!!!

1 year ago

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Steve Mattison Aurora, CO

this company SHS, is your worst nightmare ! Stay away. The committed fraud by pretending to be here to upgrade our system then admitted they were SHA and said they would make it soooo easy for us( because we are SR citizens and forgetful) by sending in a cancellation, signed by me, 2 months before our old contract expired, then they would just start servicing and charging us. They didn't cancel so our old company automatically renewed. Now they will not buyout our old contract because it has been over a year. we signed the contract in September but our service didn't start until March 2018. they never gave us a copy of our contract so I don't know how long its for. I cant afford to pay double for my alarm. Does anyone know how to fight them or put them out of business!!!!!!

1 year ago

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David Gansevoort, NY

Signed a contract with no termination rights for 36 months. Had one kitchen fire. They sent the alarm to the wrong town and didn't follow up with us or the fire department. The contract requires me to call them when the system requires service. I did in October. It is now January and they have still not scheduled my service call. When I told them, I was cancelling since I am beyond the 36-month period, they said I could not because I had signed a new contract which they couldn't not find, but continued to bill under. In researching the contract terms, I discovered that they had been charging me the installing fee ($54.56) each month instead of the monthly monitoring fee ($50.99).

1 year ago

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Jeffrey C Fawsett Gainesville, FL

Safe Home Security (SHS) is one of the worst mistakes I have ever made. I had ADT Security, and a representative came to my home to install new equipment which I had not asked for previously. The representative asked me to sign a contract which I did without reading it. I did not realize that (SHS) was replacing the ADT Security company that I had been using with complete satisfaction. After some time, I learned that the service SHS installed was line-line based and not able to transmit a call to my Alachua County Sheriff's Department if the phone line was cut by a burglar. So, I asked SHS to install the appropriate equipment for cellular signal monitoring through COPS Monitoring Service, a CSAA-certified central monitoring station. I was asked to sign another contract in November 2017 which I also did not read. My monthly fee increased to $42.39 per month. When I decided the monthly fee of $42.39 was too much for the service received, I decided to use SimplySafe Home Security, however I found that I was locked in a five year contract and would have to pay about 95% of the remaining more than three years of the monthly fees. That figure as of October 2019 was $1,530.28. I asked for a legal opinion from my attorney and found that the contract was completely binding. I was advised to send the required 60-day notice of my intent to terminate the contract which will expire in November 2022 by registered mail and by regular mail to be sure it was received. SHS is a predatory home security company, and I recommend that no one ever sign a contract with SHS. A dissatisfied customer in Gainesville, Florida

1 year ago

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Jacqueline Akron, OH

I received an outrageous bill they said they fixed it. I paid my bill today which I pay every months so I shouldn’t have a bill til March but they said feb that don’t add up. So I asked to speak to a manager the lady laughed and said she wasn’t there she was delayed because of the snow. Never received that phone call. And my sensors keep coming off due to that double sided sick paper they use. I’m so disappointed in this company and service. So right now my front door isn’t secure thank God I have a security door up. I keep running into billing problems and equipment failure. Oh the phone rang almost 3 minutes before I got an answer the lady said on her end it was only 48 seconds. I can’t even write anymore that’s how sick I’m tired I am.

2 years ago

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Tina Mary Woodbridge, VA

BUYER BEWARE!! BUYER BEWARE!! Horrible. I switched from Monotronics to Safehome. Worst decision ever! I contacted their 'service' number to explore cancelling my account. Turns out that I'm stuck this contract - from which there is no exit--unless I pay $1,488 (for the remaining years left on my contract). So basically, I'm stuck in this contract until June 2022. The customer service department couldn't even tell me what - if anything - they are "monitoring." I called because my smoke detector was going off for 10 minutes and I didn't receive any kind of call like I did when I was with Monitronics. They tell me they don't monitor the smoke detectors and don't monitor the carbon monoxide detectors. The customer service rep couldn't even tell me if they monitor the windows or doors. What the Haiti am I paying for? I now have a service call in and someone is supposed to come out this coming Saturday to address the many issues I have with this "alarm" system. I am not confident in their abilities to monitor my home and to address the issues. "Safehome" my foot! I am now extremely afraid to leave my teenage grandchildren in my home alone as this security system appears to be no more than a digital clock on the wall.

2 years ago

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Andy Lopez Davenport, FL

Nightmare and nothing but nightmare PLEASE DO NOT SIGN A CONTRACT WITH THIS COMPANY. IVE LIVED A NIGHTMARE FOR 5 YEARS. CUSTOMER SERVICE IS SO BAD. I NEEDED A KEYCHAIN REMOTE AND THEY WANTED TO CHARGE ME 200.00. BAD SERVICE WITH BAD PEOPLE. YOU MUST SIGN A 5 YEARS CONTRACT, I HAD TO WAIT FOR THE CONTRACT TO EXPIRED. PLEASE DO SOME RESEARCH, THERE IS ALOT OF WAYS TO PROTECT YOURSELF. ONCE MY 5 YEARS WAS UP, I CALLED TO CONFIRM MY ACCOUNT WAS CANCELLED, THESE IDIOTS TOLD ME SAYING THAT CRIME WAS GOING UP IN MY AREA. PLEASE DO NOT SIGN A CONTRACT WITH THIS COMPANY. PLEASE DO NOT SIGN A CONTRACT WITH THIS COMPANY. PLEASE DO NOT SIGN A CONTRACT WITH THIS COMPANY.

2 years ago

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Dan West Hartford, CT

As a retiree on a fixed income, I've found myself with a need to trim extraneous expenses. With that idea in mind, upon receiving my quarterly statement in September of 2019, I contacted their 'service' number to explore cancelling my account. Turns out that I'm stuck in a marathon, 5-year contract from which there is no exit--save paying for services NOT rendered, in full, for its duration (another 3 years). Every check I'll send them from now through 2022 will show, on the check's comments line, "TERMINATE 09/2022." To the extent that word-of-mouth can be impactful, ANYONE who contacts me for my opinion--2 potential clients thus far, but it's only been one month--regarding SHADY HOME SECURITY will be enthusiastically and emphatically recommended to look elsewhere.

2 years ago

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Mary Roffler Tampa, FL

I WOULD NEVER EVER RECOMMEND THIS COMPANY(which also included Anthem Alarm)!!!! It is not the alarm installation, but the COMPANY THAT MAKES PROMISES, LIES, IS IRRESPONSIBLE, & UNCARING...I can go on and on. In May of 2018, they installed my alarm system. Inasmuch as I was with another company and had a balance of a contract I was responsible for, THEY AGREED TO PAY OFF MY FORMER ALARM company balance. It would take me pages and pages of chapters to tell you all the correspondence, calls, and communications I have had with this company........after a year and 2 months THEY HAVE DONE NOTHING BUT GIVE ME A RUNAROUND!!! I have an attorney working with me on this and HE IS BUFFALOED BY THEIR POOR DEMEANOR IS HONORING CLIENTS WITH PROMISES THEY MADE. My next choice may be to contact the local news channel and/or the Better Business Bureau. Presently my "efforts" have not cost much, but if I need to pursue it further........it could become very expensive.....funds of which I don't have!! PLEASE< PLEASE

2 years ago

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IDA ROSADO Wesley Chapel, FL

Been a paying customer since 2008 yet, I want to cancel my service with this company since I am moving to another home. They said I had to send them a copy of my closing letter to them to verify that fact. Honestly, why do they need that to terminate service? They didn't need a mortgage statement to install it!! The worse experience with this company. They add a small piece to the system because their parts are old and outdated, they feel the need to charge a fee. They make it hard to terminate and keep renewing fee though you are not made aware of until you receive statement! Can't wait to move on to a more reputable company!

2 years ago

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Linda Lowe

I received a phone call from someone who seemed to know of my account with my satelite TV service. He said that if I would sign up with their home security co., Safe Home Securities, I would receive $50 off a month for 3 years off my TV service. I signed up, but when I got my bill for the TV service the $50 discount was not there. I called them and they said they do not have any arrangement with ANY security company. It was a lie. So I filled out the cancellation for with SHS and told my bank to cancel the auto draft from my account to this company that uses fraud to obtain customers. When their collections department called me and I told her on the phone what had happened, she immediately said, "well, you signed the contract." Her quick response told me what I needed to know. She KNOWS this fraud is happening, and doesn't care. Am filing a complaint with the Alarm Systems Contractors Board, a comprehensive online regulating system. This one is Tennessee, but I'm sure other states have the same type of Board. I typed in www.core.TN.gov Try your own state's initials.

2 years ago

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S. Jernigan Mableton, GA

If I could give 0 stars I would! I'm stuck in this 5 year contract .....which is the only way this company "home safe"...REALLY CALLED "ALLIANCE SECURITY"IS ABLE TO KEEP ANY CUSTOMERS!!!Home Safe is clueless unless they go through Alliance! Your on hold for up to 45min. My alarm is Beoke! It jams! It doesn't work! The batteries in my sensors wear out in a matter of weeks! Im being charged for a door camera which I asked for 2months ago!!!! They say its coming?? Whattttt? Really??? I've been through 4 representatives in this 2 months!! They all guarantee they will resolve this!!! Wheres my🤬door camera?

3 years ago

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Rene Widmann Inglewood, CA

The service was fine but make sure you read the contract carefully before you sign it. I was late with my cancellation notice so they did a one year extension and then if I did not pay they would automatically renew it every year. What the customer wants is not a concern for them.

3 years ago

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Patricia Price Louisville, KY

I'd give this Co. -5 stars if possible. Most horrible people I've ever dealt with in my life. My husband fell for high pressure door to door salesmen. Had to sign a 5 yr contract. After a while system said "system failure". Called customer service & they kept telling us that it was working. Couldn't get it thru their head that a system failure means it's not working. After calling about same issue several time (while they were taking money out if acct for a non-working system, BTW) they finally said they would send someone out. They said they didn't have anyone in my state (KY) & would have someone call within 3 days. After 2 weeks & not hearing a peep we called them back. Believe it or not, they very rudely informed us since we called them back we would have to start the 3 day call for appt again!!! My husband got very upset & told them to take their alarm out of our wall after being on the phone for over 2 hours trying to resolve issue. They were extremely rude & I could hear them yelling at my husband from across the room! No one ever came out to fix. Finally had to block payment from bank. Kept getting harrassed & told them we weren't paying for something that doesn't work. All they had to do was fix it. Husband signed contract before we got married so it was in his name only. Well husband passed away during contract & I let them know he was deceased & asked them if they wanted copy of death certificate, they said no. About 6 months later they started harrassing me again. Finally sent to collection agency. Explained situation & haven't heard anything since. Guess they dropped it. I'd rather die before I'd give them a penny. This review doesn't even begin to cover all the harrassment received from this company. I'd have to write a novel for that. They have the worst & rudest customer service I've ever seen in my life. Plus they don't even have techs in state to service.RUN AWAY.

3 years ago

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Harlan Wahlert Manassas, VA

there is a very large information given to potential customers researching Safe Home Security as an option for their security system. Customers need to work directly with a security expert to design a system that will work for them to protect what they want to protect.Those customers who choose to be protected by Safe Home Security will benefit from the exceptional monitoring and customer service provided by the company.Safe Home Security appears to have a money-back guarantee on the security systems or services offered if a customer is not satisfied.There is mention of an equipment warranty for any products sold by Safe Home Security.

3 years ago

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Sherry Early

DO NOT UNDER ANY CIRCUMSTANCES SIGN A CONTRACT WITH THIS COMPANY. I had to buy everything when anything went wrong with the system. I had to spend almost $100 to replace the battery after 3 years of using the system. You must sign a 5 year contract. I could not wait until the contract expired because the cost was so expensive. Once my 5 years was up, I called to cancel and was told ok. I received a bill for 2 more months which I refused to pay because my 5 year term was up. Because I refused to pay, I was then told that I owed for another year because I did not cancel 2 months before the end of the contract. I now have calls coming from a collection agent who works at the company. I told him that hell will freeze over before I pay them and he said that he is going to keep calling me until I pay because they can. By the way, the salesmen leave out a lot of information when they are roping you into a contract.

4 years ago

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Susan Spencer Springfield, MA

I was referred by my mortgage company to Safe Home. Salesman very nice. The problem with this company is that once they have you-they won't let go. Two years after moving into my home I found I was going to have to move. I informed Safe Home and was told that I need to take my alarm system with me. Well, the apartment I was moving to wouldn't allow it. I begged Safe Home to come and take the unit out. Instead, every Thursday morning at 4am THEY set my alarm off!!!. This went on for weeks. I finally after calling them several times, pulled the entire unit out of the wall. Well, they took me to court and instead of the total of $2000 something for the unit and the service over a period of time. The price has gone up to over $4,000. HOW???? This is a terrible company.

4 years ago

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G Morris Tampa, FL

We had this service installed in 2011; had problems with them from the beginning--starting with their promise that they would provide an interface with our iPhones. Never came. Then the alternate keypad in the Master bedroom was inoperable. Contract required us to arrange service through an SHS authorized repair facility. Calls to local services required approval by SHS. Never came. we continued to be billed for services. Finally had to demand a stop in the service by notifying our credit card service to stop payment. SHS continued to submit requests for payment by changing merchant ID. Still no repair. Our complaints were being sent by registered mail. One was referred to the VP of Sales who concluded that the company had no obligations to resolve the matter. Finally wrote letters to the Chairman, President and Treasurer of SHS (Connecticut demands that all officers note their personal addresses on corporate filings) and it finally stopped..but not until after a credit bureau had been contacted by SHS to collect over 1200 dollars in back fees (during the time our keypad was inoperable) It was good riddance to bad rubbish. The credit collection agency realized after receiving copies of our many registered letters and telephone requests that there was no fault at our end. They simply dropped it. During the time that our system was down, we had a theft in the home in which we lost merchandise in excess of $10,000. Later I learned that the BBB has over 7000 complaints on file for this merchant, alone.

4 years ago

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Rosalie Quinones Richmond Hill, NY

Their customer service is terrible. After calling in past for non working system, the appointment was cancelled multiple times. Upon canceling the system and calling over 6 times, they wanted to lock me into a cancelation cost. I wrote a Google review in December of 2019 and they ask me to remove it if I wanted to cancel the contract. I re,over the review and now 7 months later they are charging me for the 7 months. My system has not been working anfd the system has been disconnected. Terrible, non reliable security system! You are better off with a reputable company

1 year ago

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Michelle Union City, CA

DO NOT SIGN WITH THIS COMPANY. We were lied to again and again by them. 1st was when they told us the rates would never go up. 2nd was I wasn't sure if I should re-sign with them because we were going to sell the house. I was told that I would just have to let them know that the house sold and the contract would be cancelled. NOW they say that even when the house sells we still owe them 90% of our contract. 3rd I was told it was a 2 year contract, today i was told it was a 3 year contract. I CANT REPEAT THIS ENOUGH TIMES...DO NOT SIGN WITH THIS COMPANY

1 year ago

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Michael King Phoenix, AZ

I have no idea how I became involved with Safe Home and so far they have not provided a copy of my contract. I called and attempted to terminate service and was told it would only be possible if I paid for 66 months at $55.00 per month. Why would I commit to Safe home when I have had good service with Vivint for 20 years? They are rip off artists. Scammers. Run, don;t walk. I only gave these crooks one star because I had to. My actual rating would be -5 stars.

2 years ago

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Sharon Post Kuna, ID

A very high pressure saleman came to my door claiming he could save me over $100/month on SHS and internet, phone and satellite TV. Everything he told me about prices turned out to be lies. Once I realized what a scammer he was on all he was selling I sent by certified mail a notice of cancellation on the third business day which the contract states and I'm still trying to get it cancelled. They took money out of my bank account anyway so I revoked authorization through my bank and now SHS is sending threatening letters about that.

4 years ago

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tracey davidson

i have this company and i will cancel after contract has ended.. if you have a problem , they charge you to fix their equipment and only have 1 certain/day time they can come with no exceptions, too bad for people that work, ours still blinks that it needs service , all i get is don't worry about it, the signal works, we set if off every day and no one calls us, but they say it works,,, it has bad customer service, can't trouble shoot by phone you get passed form one to another with no resolution. so who knows if it works or not.

4 years ago

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Jim Dallas, TX

The absolutely worst experience I’ve ever had with a company. Alarm system didnt work, I don’t own the building anymore. The company is still charging me and won’t stop. I have emailed and call. Total con artist.

11 months ago

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Cece. Hite Spokane, WA

This is the worst company I've ever dealt with I have been trying for 4 months for service from this company and called probly 25 times with no service they made appointments and didn't show up after I took A-day off work they are the worst

1 year ago

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Dorothy Helm Bakersfield, CA

Rating should be 0. double billed for monthly contract. No one at this company returns call or calls when they say to resolves problem. Equipment quit working and no response on tech coming to fix it. Do not use this company they are a major rip off

2 years ago

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Terry Gaspard Abbeville, LA

this is the worse company to deal with, my system has been out since January 2019 we are now August of 2019 still no service, the supervisors do not call you back. can someone with this company call me to resolve this issue...…...

2 years ago

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joanne petrosino Madison, CT

This security company is a bunch of crooks. Never sign up with them. I called to cancel my service and they lied and told me they would drop my charges by $5.00 a month until my contract was up. They never told me they were signing me up for 5 more years. This is elder abuse and I am planning a law suit. Does any one want to join me?

4 years ago

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Jean Croteau Chicopee, MA

They are almost impossible to cancel contract even after it is over they keep extending it even thought you never sign to renew it.Equipment is old and to up-grade there is a charge.

2 years ago

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Michael Barnes Danville, IL

They suck can't get any customer service on the phone. Do not go with this company

1 year ago