Headquartered in Austin, Texas, Protect America provides self-installed home security systems, GPS, monitoring services, and automation solutions, and has serviced nearly half a million homes since 1992.

Protect America's monthly fees range from $19.99 to $42.99, and the company provides free equipment with its security services, including a control panel, motion detectors, door sensors, and window sensors.

With an exceptionally low monthly monitoring fee, free equipment, and no upfront fees, Protect America is the leading home security company in the industry. The company has the highest overall rating in the home security industry on BestCompany.com as well as a quality star rating from consumers.

Protect America is one of the most trusted and high-quality security solutions we've seen. Read the company highlights and see Protect America reviews from real consumers below.

Click Here to Read Protect America Reviews

Top Ranked Companies

company logo
#1 Vivint chevron_right
9.5 Overall Score
4
starstarstarstarstar_border
(3,553)
company logo
#2 Guardian Protection chevron_right
9.4 Overall Score
4.5
starstarstarstarstar_half
(3,121)
company logo
#3 Cove chevron_right
8.6 Overall Score
4.8
starstarstarstarstar_half
(200)

The Good

  • Protect America Cost
  • DIY Installation
  • Home Automation Features
  • Lifetime Equipment Warranty
  • Variety of Home Security Packages
  • 24/7 Video Monitoring
  • Industry Experience
  • Protect America Reviews

Protect America Cost

Protect America's monthly fee ranges from $19.99$42.99. With these prices, the yearly cost ranges from $239–$503. Protect America's complete cost over the course of the 36-month contract ranges from $719–$1,511.

This price includes 24/7 monitoring, no installation or equipment fees, a price match guarantee, and a locked-in rate. Customers who purchase Protect America's basic home security package will pay $19.99 per month, and customers who purchase the more advanced package with cellular monitoring and remote access to their system will pay $42.99 per month.

The higher cost for the cellular monitoring is due to the increased services and features (such as remote control of a security camera, real-time alerts from motion sensors, and other home automation features) that are not available with landline monitoring only.

$42.99 per month for added features and cellular monitoring is still a competitive price and one of the most affordable offers in the market. 

Compared to other do-it-yourself solutions, Protect America prices are very low. Most self-installed security system companies offering free equipment simply make you pay for it in the form of high-cost monthly monitoring services. This isn't the case with Protect America.

Free Protect America Equipment

While other home security system companies offer free equipment, few match Protect America in both the quantity and quality of the free equipment. Protect America equipment cost is absolutely free and includes the following with most of its packages:

  • 1 control panel
  • 3 door and window sensors
  • 1 motion detector

The free door and window sensors have a five-year battery life and can be quickly and easily self-installed. The wireless sensors have a horizontal coverage range of 25 feet and can detect movement by intelligently sensing head emissions. They are pet-friendly, ignoring movement from objects 40 pounds or less.

Protect America equipment cost is completely free and is known for its high quality, beating out the majority of the home security company's competitors.

No Installation Fees

Unlike many other home security companies, Protect America does not charge installation fees. When you sign up for their services, you don't have to risk a burglar targeting your home before you can afford the cost of home security installation. You can get Protect America's protection right away.

Money-Back Guarantee

Protect America offers a 15-day money-back guarantee on all of its products. This gives customers time to test out the company's service and its security system before fully committing to the contract.

DIY Installation

Protect America's home security system is a do-it-yourself solution that takes less than one hour to set up. DIY security systems are convenient because it allows consumers to skip pricey and lengthy professional installations.

Many home security providers require costly professional installation and can take weeks to set up a date and time that works with the customer's schedule. Customers are also likely to be more familiar with the security equipment since they are the ones setting it up.

Many Protect America reviews below reference the quick and simple installation as a major benefit and relief. 

Home Automation Features

At less than $20 per month, you typically shouldn't expect your home security package to include home automation features; however, Protect America does include wireless control options.

Through the company's app, customers are able to view camera footage and control their security system, door locks (additional equipment cost) and lights/appliances (additional equipment cost) from a smartphone. Here is a breakdown of Protect America's home automation options:

Protect America Mobile App

Protect America's mobile app gives you control of your home security system from anywhere. From monitoring your entry points and controlling your appliances (garage door, thermostat, lights, and other appliances) to getting 24/7 access to live video of your home, you can stay apprised of your home security at all times and manage your security system with ease.

The app also sends notifications of any security alerts you need to be aware of, such as suspicious activity or system malfunction. 

August Smart Lock Pro

The August Lock is a smart lock you can control and monitor from anywhere at any time with the Protect America app. The door lock works with single cylinder deadbolts and similar to other Protect America security equipment, you can easily install it yourself within minutes.

With Protect America's door sensor and smart door lock, you never have to worry about someone entering your home through the door without you knowing, and you don't have to panic when you forget to lock the door; you can track any activity at your doorstep and remotely lock and secure your door immediately with the Protect America app.

This also means you don't have to carry around a home key because you have access to keyless entry with your smart lock. The August Smart Lock Pro is also compatible with Siri, Alexa, and the Google Assistant, so you can use any of these devices to control your smart lock that way if you prefer. Additionally, the August Lock works with Z-Wave Plus systems as well as Bluetooth.

Linear Garage Door Controller

Through the use of your Protect America app or your security system panel, you can remotely open and close your sectional garage door. This makes it simple to come and go quickly and ensures you can close or open the garage door while away from home. Your home never has to be left unprotected.

Z-Wave Light and Appliance Module

The Z-Wave technology module allows you to turn the lights on and off throughout your home as well as dim them. You can do this through the Protect America app or through a web browser. This wireless control gives your home automation more functionality and increased customization.

Amazon Echo Dot Integration

Protect America's home security system is compatible with the Amazon Echo Dot, which enables you to control your Protect America home automation features with the use of your Amazon Echo.

Few home security companies provide such compatibility and universality when it comes to integrating existing home automation equipment with new home security equipment provided by the company.  

Lifetime Equipment Warranty

All equipment is covered by a lifetime warranty, meaning Protect America will ship replacement parts for all defective equipment at no charge to the customer. As detailed above, Protect America equipment is also free, including one control panel, three door and window sensors, and one motion detector.

Protect America's alarm system provides monitoring through landline (least expensive), broadband, and cellular communication; it's a rarity for a security company to provide all three of these warranties in the residential security system industry.

This type of superior customer service is another way Protect America has set itself apart from its competition.

Variety of Home Security Packages

Protect America offers multiple home security packages that you can customize to fit your particular needs. Each package includes free equipment, free activation, and professional 24/7 monitoring.

For a customized instant quote, you can contact Protect America through the "Visit Site" button at the top of this profile page. You can also upgrade any package to include smart home automation capabilities. Package details for Protect America's three main home security plans are below:

Copper Package Silver Package Platinum Package
Standard control panel Standard control panel Standard control panel
3 Door/window sensors 9 Door/window sensors 14 Door/window sensors
1 Motion detector 1 Motion detector 1 Motion detector
1 Yard sign 1 Yard sign 1 Yard sign
4 door/window stickers 4 door/window stickers 4 door/window stickers
     

24/7 Video Monitoring

Protect America's security cameras have 24/7 live video monitoring. There is also a two-way voice capability service that enables communication on both ends. Read Protect America security reviews below to see what customers have to say about video monitoring capabilities. 

Industry Experience

Protect America alarm system has been in business since 1992. Having a home security company that has ample experience in alarm systems and burglar and theft situations can give homeowners peace of mind that their home and family will be in good hands.

Protect America has had decades to develop a home security system and alarm monitoring company that is efficient, trustworthy, and affordable. 

Protect America Reviews

Protect America reviews are overwhelmingly positive, awarding them an extremely high star rating from consumers. Protect America reviews highlight exceptional customer service, quality equipment, simple installation, and affordable prices.

Satisfactory reviews for Protect America provide peace of mind that the home security company is respected by the majority of its customers. Protect America users are clearly impressed and happy with its products and services. 

The Bad

  • 36-Month Contract
  • Cancellation Terms

36-Month Contract

Perhaps the least appealing feature of the alarm company for some people is its 36-month contract. However, lengthy contracts aren't unusual in the home security system industry.

A somewhat lengthy contract is much more common for companies that offer low-cost monitoring fees and free equipment as Protect America does. Read Protect America reviews below to see how customers feel about the lengthy contract and the home security provider as a whole. 

Cancellation Terms

If customers decide to cancel their contracts before the 36-month term, Protect America requires them to pay the remaining balance. However, this isn't uncommon with home security companies and Protect America offers an extremely low monthly monitoring fee with no upfront fees or equipment costs.

With this in mind, the long-term contract and cancellation terms may not be a problem.

The Bottom Line

With an impressive array of free equipment, affordable monthly monitoring service, zero upfront costs, and a free moving option, the Protect America security system is one of the most affordable security systems on the market today.

Protect America offers an attractive lifetime warranty on its equipment, a full range of monitoring options, as well as extensive home automation features.

Protect America does require a contract; however, contracts are not unusual for home security companies and Protect America's prices are one of the most affordable security solutions in the market. Also, you may feel more comfortable signing a long-term contract after reading the overwhelmingly positive Protect America reviews (shown below).

Protect America security reviews indicate the home security provider beats out most of its competition in terms of value for the price, customer service, and satisfaction.

View Best Home Security Companies

Why Can I Trust Bestcompany.com arrow_drop_down

User Reviews

Star Rating

4.1
starstarstarstarstar_half

3,143 Reviews

Review Breakdown

5 star
55%
4 star
23%
3 star
8%
2 star
4%
1 star
10%

Sentiment Criteria

Value for your money
starstarstarstar_halfstar_border
Quality of product or service
starstarstarstar_halfstar_border
Customer service
starstarstarstar_halfstar_border
Company trustworthiness
starstarstarstar_halfstar_border
search cancel

Verified Customer

starstarstarstarstar

Julie Preston

July 27th, 2017 Odessa, TX

The equipment works just fine, and their people have been good to us. We pay half of what everybody else pays, so it's a very economical, and great, service.

Protect America Logo

Reply from Protect America

Apr 28, 2019

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Verified Customer

starstarstarstarstar

Cipriano Encinias

July 27th, 2017 Clovis, NM

Dealing with their representatives has been an excellent experience! It was extremely easy to install, and we're very pleased with the service. They're professionalism is outstanding, and their security is second to none and we have no complaints. We are more than satisfied customers.

Protect America Logo

Reply from Protect America

Apr 28, 2019

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Verified Customer

starstarstarstarstar_border

Raymond Toney

July 27th, 2017 Kingston, PA

Up to this point, everything has been great. It's been a very good customer service, and they even worked with me to install the system. Besides, at the time I purchased it, they had the best deal in the market.

Protect America Logo

Reply from Protect America

Apr 28, 2019

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Verified Customer

starstarstarstarstar

Ash Sanghavi

July 27th, 2017 Franklin Park, NJ

So far, they have replaced every equipment that doesn't work, so I'm very pleased with them. They walked me through the process when I installed it, and their representatives are excellent, very helpful and thoughtful.

Protect America Logo

Reply from Protect America

Apr 28, 2019

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Verified Customer

starstarstarstarstar

Judy Pena

July 27th, 2017 Philadelphia, PA

The customer support is very good, and the equipment has worked just fine so far. I believe that the installation process was pretty easy; I did it myself.

Protect America Logo

Reply from Protect America

Apr 28, 2019

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Verified Customer

starstarstarstarstar

Danuta Chruszcz

July 27th, 2017 Jackson, NJ

It's not a bad system. Sometimes the low battery makes the sensors stop working properly, but that's about it. We're just glad to know we were able to install it ourselves.

Protect America Logo

Reply from Protect America

Apr 28, 2019

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Verified Customer

starstarstarstarstar

Anonymous

July 27th, 2017 Yucaipa, CA

Installing the system was quite difficult. I'm in my mid 80's, and it would've been a lot easier if somebody would've installed it for us. I have trouble walking, and it was a bit of a challenge. Customer service and everything else is great. They've done what they promised they'd do.

Protect America Logo

Reply from Protect America

Apr 28, 2019

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Verified Customer

starstarstarstarstar

Anonymous

July 27th, 2017 Villas, NJ

We've had nothing but great experiences. One of our sensors wasn't working, and the representative walked us through it, and everything was put back in order. We've really liked the system very much.

Protect America Logo

Reply from Protect America

Apr 28, 2019

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Verified Customer

starstarstarstarstar_border

Marcella Newvahner

July 27th, 2017 Jackson, OH

It was easy to install, and the equipment works just fine. I've had to call their customer service, and they've also been good.

Protect America Logo

Reply from Protect America

Apr 28, 2019

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Verified Customer

starstarstarstarstar_border

Victoria Caldwell

July 27th, 2017 Chicago, IL

Everything works fine, without a problem! The representatives are very helpful and friendly, and it's all just been a positive experience.

Protect America Logo

Reply from Protect America

Apr 28, 2019

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Verified Customer

starstarstarstarstar_border

Thomas Hourf

July 27th, 2017 Columbia, MO

They've always been very helpful! It's been a very good service.

Protect America Logo

Reply from Protect America

Apr 28, 2019

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Verified Customer

starstarstarstarstar

Danny Quick

July 27th, 2017 Blytheville, AR

I wanted to set up my own system; I didn't want anybody inside my house. They allowed me to do that, and I didn't have any problems. They've been there when I've needed them, otherwise, they don't bother me. I enjoy this sense of security.

Protect America Logo

Reply from Protect America

Apr 28, 2019

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Verified Customer

starstarstarstarstar_border

William Fox

July 27th, 2017 Round Rock, TX

Every time I've had a problem, their representatives have answered. We didn't have much to do with the installation because it was set up when our home was built, but a year later we upgraded to the wireless system. That one has been great!

Protect America Logo

Reply from Protect America

Apr 28, 2019

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Verified Customer

starstarstarstarstar_border

Pamela Omolara

July 27th, 2017 Roxie, MS

It was easy and simple to install. Their people have given me confidence; plus, the system is very dependable.

Protect America Logo

Reply from Protect America

Apr 28, 2019

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Verified Customer

starstarstarstar_borderstar_border

Jack Shorr

July 27th, 2017 Tavares, FL

The equipment is far. I had to change a lot of batteries, and the parts don't stick well to the wall. Besides that, the installation process is easy because of the design. I ordered a new system, but it was never sent, so I have a partially working system to this day. I'm actually thinking of dropping it. They're very nice people on the phone. Very friendly and very nice, but it's hard to actually speak to a representative. I feel like they let me down. I gave them my credit card for the new system, and it never came.

Protect America Logo

Reply from Protect America

Apr 28, 2019

Thank you for your feedback. If you have a chance, please reply via 'private response' with the full name & address associated with your account. Once we have this information, a team member will reach out to you to work through the above-mentioned issues. Thank you and we look forward to hearing back!

Verified Customer

starstarstarstar_borderstar_border

Laura Crawford

July 27th, 2017 Goldsboro, NC

My experiences with their customer service has been okay, and the installation process was fine.

Protect America Logo

Reply from Protect America

Apr 28, 2019

Thank you for your feedback. If you have a chance, please reply via 'private response' with the full name & address associated with your account. Once we have this information, a team member will reach out to you to work through the above-mentioned issues. Thank you and we look forward to hearing back!

Verified Customer

starstarstarstarstar

Anonymous

July 27th, 2017 Harvest, AL

So far, so good! I have no complaints about their customer support, and they just sent over a technician to install the necessary units in order to monitor my system. I'm satisfied with the way they've handled the security at my house.

Protect America Logo

Reply from Protect America

Apr 28, 2019

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Verified Customer

starstarstarstarstar_border

Ed Greeves

July 20th, 2017 Thurmont, MD

The prices is reasonable, and everything beyond that was fabulous. Plus, they helped me install the system through the phone, and that wasn't a problem.

Protect America Logo

Reply from Protect America

Apr 28, 2019

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Verified Customer

starstarstarstarstar

David Arnold

July 20th, 2017 Houston, TX

It was already installed when I got here, but Protect America's agents have offered a very positive experience. They've helped me every time I call them, and they've solved any problem I ever had. It's been a very acceptable service.

Protect America Logo

Reply from Protect America

Apr 28, 2019

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Verified Customer

starstarstarstarstar

Michael Hutcheson

July 20th, 2017 Fernley, NV

I've had it for years, and they offer a good product for a good price. All my experience with customer support has been great! They do everything they can to walk you through the situation, and if that doesn't work, they'll take care of it. Regarding the installation process, all I had to do was place the sensors where they belong.

Protect America Logo

Reply from Protect America

Apr 28, 2019

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Verified Customer

starstarstarstarstar

Steven Passmore

July 20th, 2017 Wilkesboro, NC

I'm just satisfied with Protect America. Every time we've had to call, they've taken care of our problems. Plus, installing it wasn't hard; it was a pretty quick process.

Verified Customer

starstarstarstarstar_border

Fred Murphy

July 20th, 2017 Monument Beach, MA

We've been having some problems with the system, but we'll get back to them about that. Overall, their representatives have been fine.

Protect America Logo

Reply from Protect America

Apr 28, 2019

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Verified Customer

starstarstarstarstar

John Fieser

July 20th, 2017 High Ridge, MO

The reason I chose Protect America was because the price was good, and the system was easy to install. Customer support gets back to you real quick, and they help you solve your problems. It's been a reliable system, and the only issue I've had was taken care of right away.

Protect America Logo

Reply from Protect America

Apr 28, 2019

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Verified Customer

starstarstarstarstar_border

Ernestine Julye

July 20th, 2017 Coldspring, TX

It really wasn't hard to install, but in the years I've had it, there have been a few difficulties. I left my house once, with the pan on the stove, and because of their persistency of trying to get a hold of me, I finally called the fire department. They saved my house! I'm really pleased with the fire sensors and system, and that is probably why I keep the service.

Protect America Logo

Reply from Protect America

Apr 28, 2019

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Verified Customer

starstarstarstarstar_border

Tom Carey

July 20th, 2017 Mukilteo, WA

Sometimes the system can be a little awkward, but it works fine. I believe I've only talked to their representatives once or twice, and they were okay.

Protect America Logo

Reply from Protect America

Apr 28, 2019

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Verified Customer

starstarstarstarstar_border

C.M.

July 20th, 2017 Dallas, TX

We had to get a new unit because ours was old, and it was good! Customer support answered the phone and sent us a unit, so that was easy. They just gave us the instructions on how to install it, and it wasn't hard at all.

Protect America Logo

Reply from Protect America

Apr 28, 2019

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Verified Customer

starstarstarstarstar

Elvin Torbett

July 20th, 2017 Grand Ridge, FL

This was the cheapest one at the time and it was just something that we decided we needed. It's been real good, I mean when you call them and they answer all the questions and help you through everything, they're just good about it. As for installations, the guy came in and just installed everything and gave us instruction, how to do and it was real good.

Protect America Logo

Reply from Protect America

Apr 28, 2019

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Verified Customer

starstarstarstarstar

Brenda Whitlock

July 20th, 2017 Elm City, NC

Many years ago they were in this area and they were installing free with the purchase of monthly monitoring, free equipment sounded good to me. They've been excellent.

Protect America Logo

Reply from Protect America

Apr 28, 2019

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Verified Customer

starstarstarstarstar_border

Darren Gage

July 20th, 2017 Phelan, CA

Protect America's equipment is good. The sales package was at a good deal and installation was pretty easy.

Protect America Logo

Reply from Protect America

Apr 28, 2019

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Verified Customer

starstarstarstarstar

John Torbyn

July 20th, 2017 Dolores, CO

I think Protect America is convenient. Installation is easy and customer support has been good.

Protect America Logo

Reply from Protect America

Apr 28, 2019

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Verified Customer

starstarstarstarstar

Jeffery Stephens

July 20th, 2017 Hudson, MI

This has come in handy couple of times, you know the alarm would go off and the police came in and that was nice to know that it works good. Well I'm pretty satisfied except for the motion one in the house, it don't work all that great but the doors and windows part works really good.

Protect America Logo

Reply from Protect America

Apr 28, 2019

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Verified Customer

starstarstarstarstar_border

William Drentlaw

July 20th, 2017 Nerstrand, MN

Their customer service has been very good. Our battery has gone out a couple of times, and they walk us through the reprogramming process. Besides, the price is good, and the equipment is simple to install.

Protect America Logo

Reply from Protect America

Apr 28, 2019

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Verified Customer

starstarstarstarstar

Catherine Morris

July 20th, 2017 Dagsboro, DE

There was no problem with setting up the system, and their customer service has been good so far.

Protect America Logo

Reply from Protect America

Apr 28, 2019

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Verified Customer

starstarstarstar_borderstar_border

PW WG

July 20th, 2017 Volcano, CA

Although the installation was simple, the equipment seems to be outdated. I've checked their website and they don't have any significant updates, so I've considered changing suppliers. Plus, the monthly fees are too high. There are services out there where you can pay almost half of what I'm paying, so changing providers is something I'm considering for the future.

Verified Customer

starstarstarstarstar_border

James Verlander

July 20th, 2017 Willingboro, NJ

They do what I ask them to do, and I haven't had a problem with their equipment. They've just offered a very positive experience.

Protect America Logo

Reply from Protect America

Apr 28, 2019

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Verified Customer

starstarstarstar_borderstar_border

Savitri Robertson

July 20th, 2017 Houston, TX

I haven't had a problem with their customer service, but I did have to wait a while once to get somebody on the line. Besides that, everything has been fine.

Protect America Logo

Reply from Protect America

Apr 28, 2019

Thank you for your feedback. If you have a chance, please reply via 'private response' with the full name & address associated with your account. Once we have this information, a team member will reach out to you to work through the above-mentioned issues. Thank you and we look forward to hearing back!

Verified Customer

starstarstarstar_borderstar_border

Juan Velazquez

July 20th, 2017 Plainfield, NJ

The equipment is fine, but the installation process was a little time consuming. Lately, it's taken a little longer to get a hold of one of their representatives.

Protect America Logo

Reply from Protect America

Apr 28, 2019

Thank you for your feedback. If you have a chance, please reply via 'private response' with the full name & address associated with your account. Once we have this information, a team member will reach out to you to work through the above-mentioned issues. Thank you and we look forward to hearing back!

Verified Customer

starstarstarstarstar

H Alston

July 20th, 2017 Nashville, GA

It's service I enjoy; it makes me feel safe inside the house. Besides, it was easy to install. My daughter put it in herself.

Protect America Logo

Reply from Protect America

Apr 28, 2019

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Verified Customer

starstarstarstarstar

David Anderson

July 20th, 2017 Pittston, PA

The installation process was pretty simple, and I've had no trouble with the equipment. Their representatives are very courteous as well, and very helpful.

Protect America Logo

Reply from Protect America

Apr 28, 2019

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Verified Customer

starstarstarstarstar

Marsha Richmond

July 20th, 2017 Kingsport, TN

Excellent customer service! They answer very promptly, and do everything they can to take care of your issues. They actually sent me an updated equipment after many years, and it's great! I would definitely recommend them! That's all I can say after having them for over 30 years; I've been a satisfied customer.

Protect America Logo

Reply from Protect America

Apr 28, 2019

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Verified Customer

starstarstar_borderstar_borderstar_border

Frank Guy

July 20th, 2017 Sugar Grove, NC

I don't normally get any good help form anybody, but their customer support is very courteous and very nice. The system is blessed and desirable. However, I've had trouble with it for about 4 months now, and they can't seem to grab what's wrong.

Protect America Logo

Reply from Protect America

Apr 28, 2019

Thank you for your feedback. If you have a chance, please reply via 'private response' with the full name & address associated with your account. Once we have this information, a team member will reach out to you to work through the above-mentioned issues. Thank you and we look forward to hearing back!

Verified Customer

starstarstarstarstar_border

Thelma Wiggins

July 20th, 2017 Durham, NC

At the time when I was looking for a security system, Protect America was the most prevalent in my area. They simply offered what I needed. I've always had a good support from them. They've always answered my questions, and provided whatever service I needed. The system is good, I only had a problem when they updated it. They wanted me to put in the new machine myself, which I wasn't able to do, so I had a little trouble trying to get their consent to send over a technician to do that. Besides that, everything's very good. They're always on top of everything, and are timely with checking your equipment periodically.

Protect America Logo

Reply from Protect America

Apr 28, 2019

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Verified Customer

starstarstarstarstar_border

Theresa/Jackson Critchley

July 20th, 2017 Beaver, WV

It's an adequate system, and even though I installed it myself, they walked me through it, so that was fine.

Protect America Logo

Reply from Protect America

Apr 28, 2019

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Verified Customer

starstarstarstarstar_border

Nyssa Hawkins

July 20th, 2017 Carson, CA

My experience with them has been good so far. They're responsive when I call, and I don't have to wait every time. On top of that, the service is cost efficient.

Protect America Logo

Reply from Protect America

Apr 28, 2019

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Verified Customer

starstarstarstarstar_border

Don Runge

July 20th, 2017 St Charles, MO

It was easy to install. They provided special instructions for that. They've also provided a very good customer service. Overall, I've been happy with their service.

Protect America Logo

Reply from Protect America

Apr 28, 2019

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Verified Customer

starstarstarstarstar_border

Frederick Hale

July 20th, 2017 Laurel, DE

I initially purchased this service with Protect America because of the affordability of the system, and the fact that it was self-installed. I just think they have the greatest representatives! Everything gets squared away when I call them. So far, the equipment works great. Even the WIFI part of it, where I can disarm and check the system anywhere in the world works fine. I like it!

Protect America Logo

Reply from Protect America

Apr 28, 2019

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Verified Customer

starstarstarstarstar

Michael Smith

July 20th, 2017 Tuscumbia, AL

It was a headache to set up the system, but once we got the right equipment, it was very easy. Plus, their representatives have been great every time I call.

Protect America Logo

Reply from Protect America

Apr 28, 2019

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Verified Customer

starstarstarstarstar

Richard Moye

July 20th, 2017 Davisboro, GA

Protect America's representatives have always been very prompt on answering my questions, and have always solved my issues. They even rewarded us for being a customer with them by offering us upgrades. I installed the system myself, with them on line for any assistance.

Protect America Logo

Reply from Protect America

Apr 28, 2019

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Verified Customer

starstarstarstarstar

Patricia Lester

July 20th, 2017 Smyrna, DE

Although installing the system was time consuming, customer support has actually been pretty good. They always answer my questions in a professional way, and they've provided me with everything I want. The price is relatively good, and I like that they're in touch with the police department. There was a storm once, and the wind blew my garage door, causing the alarm to go off. I was afraid because I thought somebody had broken into my house, but Protect America immediately sent over a Police Officer, and they stayed in touch with me. I liked how the whole thing was managed, it gave me a peace of mind.

Protect America Logo

Reply from Protect America

Apr 28, 2019

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Verified Customer

starstarstarstarstar_border

Deborah Poche

July 20th, 2017 Baton Rouge, LA

Although their customer support was very good, I didn't like that I had to install the system myself.

Protect America Logo

Reply from Protect America

Apr 28, 2019

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!