Headquartered in Austin, Texas, Protect America provides self-installed home security systems, GPS, monitoring services, and automation solutions, and has serviced nearly half a million homes since 1992.

Protect America's monthly fees range from $19.99 to $42.99, and the company provides free equipment with its security services, including a control panel, motion detectors, door sensors, and window sensors.

With an exceptionally low monthly monitoring fee, free equipment, and no upfront fees, Protect America is the leading home security company in the industry. The company has the highest overall rating in the home security industry on BestCompany.com as well as a quality star rating from consumers.

Protect America is one of the most trusted and high-quality security solutions we've seen. Read the company highlights and see Protect America reviews from real consumers below.

Click Here to Read Protect America Reviews

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The Good

  • Protect America Cost
  • DIY Installation
  • Home Automation Features
  • Lifetime Equipment Warranty
  • Variety of Home Security Packages
  • 24/7 Video Monitoring
  • Industry Experience
  • Protect America Reviews

Protect America Cost

Protect America's monthly fee ranges from $19.99$42.99. With these prices, the yearly cost ranges from $239–$503. Protect America's complete cost over the course of the 36-month contract ranges from $719–$1,511.

This price includes 24/7 monitoring, no installation or equipment fees, a price match guarantee, and a locked-in rate. Customers who purchase Protect America's basic home security package will pay $19.99 per month, and customers who purchase the more advanced package with cellular monitoring and remote access to their system will pay $42.99 per month.

The higher cost for the cellular monitoring is due to the increased services and features (such as remote control of a security camera, real-time alerts from motion sensors, and other home automation features) that are not available with landline monitoring only.

$42.99 per month for added features and cellular monitoring is still a competitive price and one of the most affordable offers in the market. 

Compared to other do-it-yourself solutions, Protect America prices are very low. Most self-installed security system companies offering free equipment simply make you pay for it in the form of high-cost monthly monitoring services. This isn't the case with Protect America.

Free Protect America Equipment

While other home security system companies offer free equipment, few match Protect America in both the quantity and quality of the free equipment. Protect America equipment cost is absolutely free and includes the following with most of its packages:

  • 1 control panel
  • 3 door and window sensors
  • 1 motion detector

The free door and window sensors have a five-year battery life and can be quickly and easily self-installed. The wireless sensors have a horizontal coverage range of 25 feet and can detect movement by intelligently sensing head emissions. They are pet-friendly, ignoring movement from objects 40 pounds or less.

Protect America equipment cost is completely free and is known for its high quality, beating out the majority of the home security company's competitors.

No Installation Fees

Unlike many other home security companies, Protect America does not charge installation fees. When you sign up for their services, you don't have to risk a burglar targeting your home before you can afford the cost of home security installation. You can get Protect America's protection right away.

Money-Back Guarantee

Protect America offers a 15-day money-back guarantee on all of its products. This gives customers time to test out the company's service and its security system before fully committing to the contract.

DIY Installation

Protect America's home security system is a do-it-yourself solution that takes less than one hour to set up. DIY security systems are convenient because it allows consumers to skip pricey and lengthy professional installations.

Many home security providers require costly professional installation and can take weeks to set up a date and time that works with the customer's schedule. Customers are also likely to be more familiar with the security equipment since they are the ones setting it up.

Many Protect America reviews below reference the quick and simple installation as a major benefit and relief. 

Home Automation Features

At less than $20 per month, you typically shouldn't expect your home security package to include home automation features; however, Protect America does include wireless control options.

Through the company's app, customers are able to view camera footage and control their security system, door locks (additional equipment cost) and lights/appliances (additional equipment cost) from a smartphone. Here is a breakdown of Protect America's home automation options:

Protect America Mobile App

Protect America's mobile app gives you control of your home security system from anywhere. From monitoring your entry points and controlling your appliances (garage door, thermostat, lights, and other appliances) to getting 24/7 access to live video of your home, you can stay apprised of your home security at all times and manage your security system with ease.

The app also sends notifications of any security alerts you need to be aware of, such as suspicious activity or system malfunction. 

August Smart Lock Pro

The August Lock is a smart lock you can control and monitor from anywhere at any time with the Protect America app. The door lock works with single cylinder deadbolts and similar to other Protect America security equipment, you can easily install it yourself within minutes.

With Protect America's door sensor and smart door lock, you never have to worry about someone entering your home through the door without you knowing, and you don't have to panic when you forget to lock the door; you can track any activity at your doorstep and remotely lock and secure your door immediately with the Protect America app.

This also means you don't have to carry around a home key because you have access to keyless entry with your smart lock. The August Smart Lock Pro is also compatible with Siri, Alexa, and the Google Assistant, so you can use any of these devices to control your smart lock that way if you prefer. Additionally, the August Lock works with Z-Wave Plus systems as well as Bluetooth.

Linear Garage Door Controller

Through the use of your Protect America app or your security system panel, you can remotely open and close your sectional garage door. This makes it simple to come and go quickly and ensures you can close or open the garage door while away from home. Your home never has to be left unprotected.

Z-Wave Light and Appliance Module

The Z-Wave technology module allows you to turn the lights on and off throughout your home as well as dim them. You can do this through the Protect America app or through a web browser. This wireless control gives your home automation more functionality and increased customization.

Amazon Echo Dot Integration

Protect America's home security system is compatible with the Amazon Echo Dot, which enables you to control your Protect America home automation features with the use of your Amazon Echo.

Few home security companies provide such compatibility and universality when it comes to integrating existing home automation equipment with new home security equipment provided by the company.  

Lifetime Equipment Warranty

All equipment is covered by a lifetime warranty, meaning Protect America will ship replacement parts for all defective equipment at no charge to the customer. As detailed above, Protect America equipment is also free, including one control panel, three door and window sensors, and one motion detector.

Protect America's alarm system provides monitoring through landline (least expensive), broadband, and cellular communication; it's a rarity for a security company to provide all three of these warranties in the residential security system industry.

This type of superior customer service is another way Protect America has set itself apart from its competition.

Variety of Home Security Packages

Protect America offers multiple home security packages that you can customize to fit your particular needs. Each package includes free equipment, free activation, and professional 24/7 monitoring.

For a customized instant quote, you can contact Protect America through the "Visit Site" button at the top of this profile page. You can also upgrade any package to include smart home automation capabilities. Package details for Protect America's three main home security plans are below:

Copper Package Silver Package Platinum Package
Standard control panel Standard control panel Standard control panel
3 Door/window sensors 9 Door/window sensors 14 Door/window sensors
1 Motion detector 1 Motion detector 1 Motion detector
1 Yard sign 1 Yard sign 1 Yard sign
4 door/window stickers 4 door/window stickers 4 door/window stickers
     

24/7 Video Monitoring

Protect America's security cameras have 24/7 live video monitoring. There is also a two-way voice capability service that enables communication on both ends. Read Protect America security reviews below to see what customers have to say about video monitoring capabilities. 

Industry Experience

Protect America alarm system has been in business since 1992. Having a home security company that has ample experience in alarm systems and burglar and theft situations can give homeowners peace of mind that their home and family will be in good hands.

Protect America has had decades to develop a home security system and alarm monitoring company that is efficient, trustworthy, and affordable. 

Protect America Reviews

Protect America reviews are overwhelmingly positive, awarding them an extremely high star rating from consumers. Protect America reviews highlight exceptional customer service, quality equipment, simple installation, and affordable prices.

Satisfactory reviews for Protect America provide peace of mind that the home security company is respected by the majority of its customers. Protect America users are clearly impressed and happy with its products and services. 

The Bad

  • 36-Month Contract
  • Cancellation Terms

36-Month Contract

Perhaps the least appealing feature of the alarm company for some people is its 36-month contract. However, lengthy contracts aren't unusual in the home security system industry.

A somewhat lengthy contract is much more common for companies that offer low-cost monitoring fees and free equipment as Protect America does. Read Protect America reviews below to see how customers feel about the lengthy contract and the home security provider as a whole. 

Cancellation Terms

If customers decide to cancel their contracts before the 36-month term, Protect America requires them to pay the remaining balance. However, this isn't uncommon with home security companies and Protect America offers an extremely low monthly monitoring fee with no upfront fees or equipment costs.

With this in mind, the long-term contract and cancellation terms may not be a problem.

The Bottom Line

With an impressive array of free equipment, affordable monthly monitoring service, zero upfront costs, and a free moving option, the Protect America security system is one of the most affordable security systems on the market today.

Protect America offers an attractive lifetime warranty on its equipment, a full range of monitoring options, as well as extensive home automation features.

Protect America does require a contract; however, contracts are not unusual for home security companies and Protect America's prices are one of the most affordable security solutions in the market. Also, you may feel more comfortable signing a long-term contract after reading the overwhelmingly positive Protect America reviews (shown below).

Protect America security reviews indicate the home security provider beats out most of its competition in terms of value for the price, customer service, and satisfaction.

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User Reviews

Star Rating

4.1
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3,141 Reviews

Review Breakdown

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SafeChgo

October 30th, 2017 Chicago, IL DETAILS arrow_drop_down
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I feel secure having PA watching my home

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Reply from Protect America

Apr 23, 2019

Thank you for your feedback!

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Anonymous

October 30th, 2017 Seattle, WA DETAILS arrow_drop_down
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Out dated expensive equipment. Awful smartphone app. Forced in to contract.

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Reply from Protect America

Apr 29, 2019

Thank you for your feedback. If you have a chance, please reply via 'private response' with the full name & address associated with your account. Once we have this information, a team member will reach out to you to work through the above-mentioned issues. Thank you and we look forward to hearing back!

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Rich

October 30th, 2017 Searcy, AR DETAILS arrow_drop_down
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They provide excellent customer service.

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Reply from Protect America

Apr 23, 2019

Thank you for your feedback!

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Trevor storms

October 30th, 2017 Alpena, MI DETAILS arrow_drop_down
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Sent me wrong module, took hours to hook up without results. Has to wait a week for new module.

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Reply from Protect America

Jan 25, 2018

Hi Trevor, We appreciate you taking the time to leave us feedback on your experience. We are always looking to improve through valuable customer input. Feel free to DM us with additional information if you need further assistance. -Adam

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Bill

October 30th, 2017 Woodland Park, CO DETAILS arrow_drop_down
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Representatives I spoke to were very responsive and helpful

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Reply from Protect America

Apr 28, 2019

Thank you for your feedback!

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Karla

October 30th, 2017 Chula Vista, CA DETAILS arrow_drop_down
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Good costumer service, excellent technical support, install was a bit complicated and equipment great quality.

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Reply from Protect America

Apr 28, 2019

Thank you for your feedback!

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Mw

October 30th, 2017 Kansas City, MO DETAILS arrow_drop_down
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Like this very much. Some items had to be returned. Bulky panel item not so attractive.

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Reply from Protect America

Apr 28, 2019

Thank you for your feedback!

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Alan Day

October 30th, 2017 Fort Washington, MD DETAILS arrow_drop_down
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Did not send all of the equipment we agreed to

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Reply from Protect America

Jan 25, 2018

Hi Alan, We appreciate you taking the time to leave us feedback on your experience. We are always looking to improve through valuable customer input. Feel free to DM us with additional information if you need further assistance on your equipment. -Adam

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Tony burnett

October 30th, 2017 West Terre Haute, IN DETAILS arrow_drop_down
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Not bad on equipment but prices are a bit higher than expected, especially with no camera options

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Reply from Protect America

Jan 25, 2018

Hi Tony, We appreciate you taking the time to leave us feedback on your experience. We pride ourselves on having the most competitive pricing in the industry. Feel free to DM us with additional information if you need further assistance. -Adam

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Kevin

October 30th, 2017 Diamond Bar, CA DETAILS arrow_drop_down
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They have great customer service and response time.

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Reply from Protect America

Apr 23, 2019

Thank you for your feedback!

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None

October 23rd, 2017 Henrico, VA

Online reviews . My wife is grateful for the help with installing the system in my absence. However, when one of the sensorsame fell off the door,it triggered an alarm that summoned 3 police cars. No one was home at the time. She found dealing with the agents by phone quite frustrating and could only get satisfaction from a supervisor. We have cancelled our agreement and returned the system. My wife feels safer with a big loud dog in the house and a gun under her pillow.

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Reply from Protect America

Jan 25, 2018

We appreciate you taking the time to leave us feedback on your experience. We are always looking to improve through valuable customer input. -Adam

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Alan Grim

October 23rd, 2017 Idaho Falls, ID

At the end of the day, they were not competative. Thus we did not do business. Also their sale people were EXTREME HIGH Pressure, almost like timeshare torture.

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Reply from Protect America

Jan 25, 2018

Hi Alan, We appreciate you taking the time to leave us feedback on your experience. We are always looking to improve through valuable customer input. Feel free to DM us with additional information if you need further assistance. -Adam

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Ed

October 23rd, 2017 Spirit Lake, IA

Top rated, easy to install and convenient monitor panel and app.

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Reply from Protect America

Apr 28, 2019

Thank you for your feedback!

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Anonymous

October 23rd, 2017 La Crescenta, CA

At first they were nice and helpful, but then they turned into pushy, wouldn't stop calling, sales people. Turned me off. I didn't end up going with them as a result. All of the other prices were comparable so I went elsewhere.

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Reply from Protect America

Jan 25, 2018

We appreciate you taking the time to leave us feedback on your experience. We are always looking to improve through valuable customer input. Feel free to DM us with additional information if you need further assistance. -Adam

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Dave T

October 23rd, 2017 Troutville, VA

Just gathering specs & costs for comparison. Have not signed with any company yet. Most likely will not be Protect America though due high pressure sales effort - received multiple calls per day, for several days, including late evenings & Saturday/Sunday, when I told the initial caller we were not ready to commit & I would contact them when ready.

Protect America Logo

Reply from Protect America

Apr 23, 2019

Thank you for your feedback!

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I would have given 10 stars but, to be fair, opted for 9 because it's the only security system we've had. So we have no other company to which we might compare it.

October 23rd, 2017 Jacksonville Beach, FL

I would have given 10 stars but, to be fair, opted for 9 because it's the only security system we've had. So we have no other company to which we might compare it. Aaron is a born salesman. He made me an offer that I couldn't refuse. All the equipment arrived in a couple of days & the lovely lady who walked me through the set up has the patience of Job.

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Reply from Protect America

Apr 28, 2019

Thank you for your feedback!

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Anonymous

October 23rd, 2017 Denver, CO

Good reviews online but too sales were pushy. We decided not to go with them

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Reply from Protect America

Jan 25, 2018

We appreciate you taking the time to leave us feedback on your experience. We are always looking to improve through valuable customer input. Feel free to DM us with additional information if you need further assistance. -Adam

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Anonymous

October 23rd, 2017 Eldorado, IL

sales people want to hide the product from you

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Reply from Protect America

Apr 29, 2019

Thank you for your feedback. If you have a chance, please reply via 'private response' with the full name & address associated with your account. Once we have this information, a team member will reach out to you to work through the above-mentioned issues. Thank you and we look forward to hearing back!

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Craig Bakken

October 23rd, 2017 Morrison, CO

Called but never replied via e-mail. Don't take calls.

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Reply from Protect America

Jan 25, 2018

Hi Craig, We appreciate you taking the time to leave us feedback on your experience. We are always looking to improve through valuable customer input. Feel free to DM us with additional information if you need further assistance. -Adam

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Rob Hayes

October 16th, 2017 Airway Heights, WA'

They had High ratings from the review sites that I looked at.However after seeing the reviews for the mobile app this company was using, the number of recent and poor reviews was greater than the positive reviews by a large margin. This is why I decided not to use them at this time. However all other interactions with this company was extremely positive.

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Reply from Protect America

Apr 28, 2019

Thank you for your feedback!

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Vstep

October 16th, 2017 Dallas, TX

Too many phone calls & texts!! I had to block the # & when I said I'd call, I kept getting calls & texts from another #.

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Allan Weiss

October 16th, 2017 Eagle Lake, FL

very professional, very friendly and very polite

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Reply from Protect America

Apr 23, 2019

Thank you for your feedback!

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N/A

October 16th, 2017 Washington, MI'

I called for a quote, but was pressured into purchasing the service. When I said I wasn't going to purchase at that time, I was contacted at least 3 times a day from the company. For this reason, I am no longer looking to purchase the service

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Anonymous

October 16th, 2017 Phoenix, AZ'

No. Home ownernone, not for business. Didn't Meet my needs. Monthly too expensive and I don't want do it yourself.

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Reply from Protect America

Apr 28, 2019

Thank you for your feedback. If you have a chance, please reply via 'private response' with the full name & address associated with your account. Once we have this information, a team member will reach out to you to work through the above-mentioned issues. Thank you and we look forward to hearing back!

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Fail

October 16th, 2017 Youngstown, OH

Too pushy, would not listen, just wanted to make sale, would not answer questions

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Reply from Protect America

Apr 28, 2019

Thank you for your feedback. If you have a chance, please reply via 'private response' with the full name & address associated with your account. Once we have this information, a team member will reach out to you to work through the above-mentioned issues. Thank you and we look forward to hearing back!

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Emily L

October 16th, 2017 Frankfort, IL

Very informative and polite. They also price matched from a differemt company as we asked

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Reply from Protect America

Apr 23, 2019

Thank you for your feedback!

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Ron78

October 16th, 2017 Milwaukee, WI'

I absolutely refuse to sign up for a commitment over the telephone. I need to see what I am buying, either on paper or a webpage.

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Reply from Protect America

Apr 28, 2019

Thank you for your feedback. If you have a chance, please reply via 'private response' with the full name & address associated with your account. Once we have this information, a team member will reach out to you to work through the above-mentioned issues. Thank you and we look forward to hearing back!

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Anonymous

October 16th, 2017 Bluff City, TN

Extremely pushy with continuous phone calls and even text messages.

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Reply from Protect America

Apr 28, 2019

Thank you for your feedback. If you have a chance, please reply via 'private response' with the full name & address associated with your account. Once we have this information, a team member will reach out to you to work through the above-mentioned issues. Thank you and we look forward to hearing back!

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Zorba da Geek

October 5th, 2017 Tifton, GA

We've been with Protect America for 36 months and am dropping the service. I haven't done a monthly check in over a year and was never contacted to see if there was a problem. Sensors would drop out intermittently. I had to give them a credit card number to receive replacements and had 30 days (if I remember correctly) to return the faulty ones and not be charged. We suffered a power failure during Irma and the system said the backup battery was bad, dropping all the sensors. You need to call customer service to reset each sensor, along with time, date and any other information the controller needs. Two weeks ago I was told I would be contacted about cancellation of my account within 2 business days. Right now, I've been on hold for over 25 minutes to cancel my account (having fulfilled the 36 month contract requirement) and still waiting for someone to pickup. If you want to drop service, beside informing Protect America, I highly recommend notifying your credit card company and inform them charges by Protect America are no longer authorized. Follow up with a letter, sent certified/return receipt as proof of notification. Be aware, it can be extremely difficult to stop auto payments, depending on the card/bank.

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Reply from Protect America

Apr 28, 2019

Thank you for your feedback. If you have a chance, please reply via 'private response' with the full name & address associated with your account. Once we have this information, a team member will reach out to you to work through the above-mentioned issues. Thank you and we look forward to hearing back!

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Vay

September 29th, 2017 Austin, TX

Easy Installation which saved me hundreds of dollars , great sales reps

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Reply from Protect America

Apr 23, 2019

Thank you for your feedback!

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Paul

September 29th, 2017

Salesperson states that you have to use "their" equipment and it is "free". Tells me my equipment is outdated. (it is a 2gig brand new whole house automation ) BS. Gives me monitoring rate and tells me that rate includes the cost of equipment after telling me equipment was "free". Called her out on it and she became defensive. Deceptive sales practices...no thank you!

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Reply from Protect America

Apr 28, 2019

Thank you for your feedback. If you have a chance, please reply via 'private response' with the full name & address associated with your account. Once we have this information, a team member will reach out to you to work through the above-mentioned issues. Thank you and we look forward to hearing back!

Verified Customer

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Sylvia Horner

September 18th, 2017 Durham, NC

My system does not work and it probably don't work because I did not know what I was doing when I set it up. They don't send a person to set it up for you. You have to do it yourself.

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Reply from Protect America

Apr 28, 2019

Thank you for your feedback. If you have a chance, please reply via 'private response' with the full name & address associated with your account. Once we have this information, a team member will reach out to you to work through the above-mentioned issues. Thank you and we look forward to hearing back!

Verified Customer

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PEPPER1265

September 18th, 2017 Levittown, PA

They are very knowledgeable about their service and products. And always nice to talk to and very patient.

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Reply from Protect America

Apr 23, 2019

Thank you for your feedback!

Verified Customer

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Nelda Williamson

September 18th, 2017 Converse, TX

Quick response and very helpful with questions

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Reply from Protect America

Apr 23, 2019

Thank you for your feedback!

Verified Customer

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Sandra Streams

September 18th, 2017 Oceanside, CA

I have tried for YEARS to cancel my account and continue to be roadblocked because it was opened by my husband.

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Reply from Protect America

Apr 28, 2019

Thank you for your feedback. If you have a chance, please reply via 'private response' with the full name & address associated with your account. Once we have this information, a team member will reach out to you to work through the above-mentioned issues. Thank you and we look forward to hearing back!

Verified Customer

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ms Hassan

September 18th, 2017 Richmond, VA

Because they are always on the job.Some times I forget to turn off my alarm when I come down stairs it goes off and you protect will call me right away that's just one of my many things i some times forget

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Reply from Protect America

Apr 23, 2019

Thank you for your feedback!

Verified Customer

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Helen Boyles

September 18th, 2017 Bell Gardens, CA

they are the most reasonably and very good service

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Reply from Protect America

Apr 23, 2019

Thank you for your feedback!

Verified Customer

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Mary & Tom

September 18th, 2017

They are easy to use, competitively priced and their staff is always helpful when I call for technically assistance.

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Reply from Protect America

Apr 23, 2019

Thank you for your feedback!

Verified Customer

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Bill&Barb L.

September 18th, 2017 Zephyrhills, FL

all of the people are grate when speaking to them and fix any and all problems quickly.

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Reply from Protect America

Apr 23, 2019

Thank you for your feedback!

Verified Customer

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Jackie Smith

September 18th, 2017 Pinola, MS

Any time I have had problems with equipment they help me fix the problem right over the computer or phone. If I was out of town and alarm went off they would notify me, call the police and then call me back to let me know what the police found. Their customer service is always nice and friendly and more than happy to assist with any questions or problems you may have. Very happy with Protest America!!

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Reply from Protect America

Apr 23, 2019

Thank you for your feedback!

Verified Customer

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Donald Bertsch

September 18th, 2017 Los Angeles, CA

Had no problems and fast response when we need answers and help.

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Reply from Protect America

Apr 28, 2019

Thank you for your feedback!

Verified Customer

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PilotMax

September 18th, 2017 Sorrento, FL

They have been great to work with, and provide a great product.

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Reply from Protect America

Apr 23, 2019

Thank you for your feedback!

Verified Customer

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DaveW

September 18th, 2017 San Diego, CA

Ease of installation. Did function when burglar went through three different monitored doors. Poor customer service.

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Reply from Protect America

Apr 28, 2019

Thank you for your feedback. If you have a chance, please reply via 'private response' with the full name & address associated with your account. Once we have this information, a team member will reach out to you to work through the above-mentioned issues. Thank you and we look forward to hearing back!

Verified Customer

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Everad Pinnock

September 18th, 2017 Charlotte, NC

customer and technician services excellent

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Reply from Protect America

Apr 23, 2019

Thank you for your feedback!

Verified Customer

starstarstarstarstar

Dora Jimenez

September 18th, 2017 Hobbs, NM

They are always great in helping me solve my problems

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Reply from Protect America

Apr 23, 2019

Thank you for your feedback!

Verified Customer

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carolyn

September 18th, 2017 Charleston, WV

Reliable and great afforable montoring service.

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Reply from Protect America

Apr 28, 2019

Thank you for your feedback!

Verified Customer

starstarstarstarstar

Make America Great Again!

September 18th, 2017 Montgomery, AL

Prompt response to alarms and making sure that all is well.

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Reply from Protect America

Apr 23, 2019

Thank you for your feedback!

Verified Customer

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my own

September 18th, 2017 Passaic, NJ

My system has been unplugged for 2 months and no one has called me. Most of the sensors have been inactive much longer. they are frauds.

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Reply from Protect America

Apr 28, 2019

Thank you for your feedback. If you have a chance, please reply via 'private response' with the full name & address associated with your account. Once we have this information, a team member will reach out to you to work through the above-mentioned issues. Thank you and we look forward to hearing back!

Verified Customer

starstarstarstarstar_border

Happy

September 18th, 2017 San Antonio, TX

good service, good product, helpful and knowledgeable people

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Reply from Protect America

Apr 28, 2019

Thank you for your feedback!

Verified Customer

starstarstarstarstar_border

Tay

September 18th, 2017 Gainesville, GA

I've been a customer for over ten years and I've never really had any problems with my system or the company.

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Reply from Protect America

Apr 28, 2019

Thank you for your feedback!