Headquartered in Austin, Texas, Protect America provides self-installed home security systems, GPS, monitoring services, and automation solutions, and has serviced nearly half a million homes since 1992.

Protect America's monthly fees range from $19.99 to $42.99, and the company provides free equipment with its security services, including a control panel, motion detectors, door sensors, and window sensors.

With an exceptionally low monthly monitoring fee, free equipment, and no upfront fees, Protect America is the leading home security company in the industry. The company has the highest overall rating in the home security industry on BestCompany.com as well as a quality star rating from consumers.

Protect America is one of the most trusted and high-quality security solutions we've seen. Read the company highlights and see Protect America reviews from real consumers below.

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The Good

  • Protect America Cost
  • DIY Installation
  • Home Automation Features
  • Lifetime Equipment Warranty
  • Variety of Home Security Packages
  • 24/7 Video Monitoring
  • Industry Experience
  • Protect America Reviews

Protect America Cost

Protect America's monthly fee ranges from $19.99$41.99. With these prices, the yearly cost ranges from $239–$503. Protect America's complete cost over the course of the 36-month contract ranges from $719–$1,511.

This price includes 24/7 monitoring, no installation or equipment fees, a price match guarantee, and a locked-in rate. Customers who purchase Protect America's basic home security package will pay $19.99 per month, and customers who purchase the more advanced package with cellular monitoring and remote access to their system will pay $41.99 per month.

The higher cost for the cellular monitoring is due to the increased services and features (such as remote control of a security camera, real-time alerts from motion sensors, and other home automation features) that are not available with landline monitoring only.

$41.99 per month for added features and cellular monitoring is still a competitive price and one of the most affordable offers in the market. 

Compared to other do-it-yourself solutions, Protect America prices are very low. Most self-installed security system companies offering free equipment simply make you pay for it in the form of high-cost monthly monitoring services. This isn't the case with Protect America.

Free Protect America Equipment

While other home security system companies offer free equipment, few match Protect America in both the quantity and quality of the free equipment. Protect America equipment cost is absolutely free and includes the following with most of its packages:

  • 1 control panel
  • 3 door and window sensors
  • 1 motion detector

The free door and window sensors have a 5-year battery life and can be quickly and easily self-installed. The wireless sensors have a horizontal coverage range of 25 feet and can detect movement by intelligently sensing head emissions. They are pet-friendly, ignoring movement from objects 40 pounds or less.

Protect America equipment cost is completely free and is known for its high quality, beating out the majority of the home security company's competitors.

No Installation Fees

Unlike many other home security companies, Protect America does not charge installation fees. When you sign up for their services, you don't have to risk a burglar targeting your home before you can afford the cost of home security installation. You can get Protect America's protection right away.

Money-Back Guarantee

Protect America offers a 30-day money-back guarantee on all of its products. This gives customers time to test out the company's service and its security system before fully committing to the contract.

DIY Installation

Protect America's home security system is a do-it-yourself solution that takes less than one hour to set up. DIY security systems are convenient because it allows consumers to skip pricey and lengthy professional installations.

Many home security providers require costly professional installation and can take weeks to set up a date and time that works with the customer's schedule. Customers are also likely to be more familiar with the security equipment since they are the ones setting it up.

Many Protect America reviews below reference the quick and simple installation as a major benefit and relief. 

Home Automation Features

At less than $20 per month, you typically shouldn't expect your home security package to include home automation features; however, Protect America does include wireless control options.

Through the company's app, customers are able to view camera footage and control their security system, door locks (additional equipment cost) and lights/appliances (additional equipment cost) from a smartphone. Here is a breakdown of Protect America's home automation options:

Protect America Mobile App

Protect America's mobile app gives you control of your home security system from anywhere. From monitoring your entry points and controlling your appliances (garage door, thermostat, lights, and other appliances) to getting 24/7 access to live video of your home, you can stay apprised of your home security at all times and manage your security system with ease.

The app also sends notifications of any security alerts you need to be aware of, such as suspicious activity or system malfunction. 

August Smart Lock Pro

The August Lock is a smart lock you can control and monitor from anywhere at any time with the Protect America app. The door lock works with single cylinder deadbolts and similar to other Protect America security equipment, you can easily install it yourself within minutes.

With Protect America's door sensor and smart door lock, you never have to worry about someone entering your home through the door without you knowing, and you don't have to panic when you forget to lock the door; you can track any activity at your doorstep and remotely lock and secure your door immediately with the Protect America app.

This also means you don't have to carry around a home key because you have access to keyless entry with your smart lock. The August Smart Lock Pro is also compatible with Siri, Alexa, and the Google Assistant, so you can use any of these devices to control your smart lock that way if you prefer. Additionally, the August Lock works with Z-Wave Plus systems as well as Bluetooth.

Linear Garage Door Controller

Through the use of your Protect America app or your security system panel, you can remotely open and close your sectional garage door. This makes it simple to come and go quickly and ensures you can close or open the garage door while away from home. Your home never has to be left unprotected.

Z-Wave Light and Appliance Module

The Z-Wave technology module allows you to turn the lights on and off throughout your home as well as dim them. You can do this through the Protect America app or through a web browser. This wireless control gives your home automation more functionality and increased customization.

Amazon Echo Dot Integration

Protect America's home security system is compatible with the Amazon Echo Dot, which enables you to control your Protect America home automation features with the use of your Amazon Echo.

Few home security companies provide such compatibility and universality when it comes to integrating existing home automation equipment with new home security equipment provided by the company.  

Lifetime Equipment Warranty

All equipment is covered by a lifetime warranty, meaning Protect America will ship replacement parts for all defective equipment at no charge to the customer. As detailed above, Protect America equipment is also free, including one control panel, three door and window sensors, and one motion detector.

Protect America's alarm system provides monitoring through landline (least expensive), broadband, and cellular communication; it's a rarity for a security company to provide all three of these warranties in the residential security system industry.

This type of superior customer service is another way Protect America has set itself apart from its competition.

Variety of Home Security Packages

Protect America offers multiple home security packages that you can customize to fit your particular needs. Each package includes free equipment, free activation, and professional 24/7 monitoring.

You can also upgrade any package to include smart home automation capabilities. For a customized instant quote, you can contact Protect America through the "Visit Site" button at the top of this profile page. Package details for Protect America's three main home security plans are below:

Copper Package

  • Standard control panel
  • 3 door/window sensors
  • 1 motion detector
  • 1 yard sign
  • 4 door/window stickers

Silver Package

  • Standard control panel
  • 9 door/window sensors
  • 1 motion detector
  • 1 yard sign
  • 4 door/window stickers

Platinum Package

  • Standard control panel
  • 14 door/window sensors
  • 1 motion detector
  • 1 yard sign
  • 4 door/window stickers

24/7 Video Monitoring

Protect America's security cameras have 24/7 live video monitoring. There is also a two-way voice capability service that enables communication on both ends. Read Protect America security reviews below to see what customers have to say about video monitoring capabilities. 

Industry Experience

Protect America alarm system has been in business since 1992. Having a home security company that has ample experience in alarm systems and burglar and theft situations can give homeowners peace of mind that their home and family will be in good hands.

Protect America has had decades to develop a home security system and alarm monitoring company that is efficient, trustworthy, and affordable. 

Protect America Reviews

Protect America reviews are overwhelmingly positive, awarding them an extremely high star rating from consumers. Protect America reviews highlight exceptional customer service, quality equipment, simple installation, and affordable prices.

Satisfactory reviews for Protect America provide peace of mind that the home security company is respected by the majority of its customers. Protect America users are clearly impressed and happy with its products and services. 

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The Bad

  • 36-Month Contract
  • Cancellation Terms

36-Month Contract

Perhaps the least appealing feature of the alarm company for some people is its 36-month contract. However, lengthy contracts aren't unusual in the home security system industry.

A somewhat lengthy contract is much more common for companies that offer low-cost monitoring fees and free equipment as Protect America does. Read Protect America reviews below to see how customers feel about the lengthy contract and the home security provider as a whole. 

Cancellation Terms

If customers decide to cancel their contracts before the 36-month term, Protect America requires them to pay the remaining balance. However, this isn't uncommon with home security companies and Protect America offers an extremely low monthly monitoring fee with no upfront fees or equipment costs.

With this in mind, the long-term contract and cancellation terms may not be a problem.  

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The Bottom Line

With an impressive array of free equipment, affordable monthly monitoring service, zero upfront costs, and a free moving option, the Protect America security system is one of the most affordable security systems on the market today.

Protect America offers an attractive lifetime warranty on its equipment, a full range of monitoring options, as well as extensive home automation features.

Protect America does require a contract; however, contracts are not unusual for home security companies and Protect America's prices are one of the most affordable security solutions in the market. Also, you may feel more comfortable signing a long-term contract after reading the overwhelmingly positive Protect America reviews (shown below).

Protect America security reviews indicate the home security provider beats out most of its competition in terms of value for the price, customer service, and satisfaction.

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Disclaimer

As part of our service, we attempt to partner with all the companies that we review, and may get compensated when you click or call them from our site; however, regardless of any current, past, or future financial arrangements, companies listed on Best Company cannot buy their position, nor do we manipulate or inflate a company's ranking for financial gain. A company’s ranking is based on and calculated by an objective set of ranking criteria, as well as user reviews. See our How We Rank page for more information regarding our ranking algorithm.

All user reviews posted on Best Company are subject to screening and approval. We reserve the right to approve or deny any review posted to this site in accordance with our Review Guidelines. Best Company never suppresses user reviews—unless they are being investigated for authenticity, or if they violate our review guidelines. We encourage anyone who suspects a user review to be fraudulent or intentionally inaccurate to please notify our review moderation team.


User Reviews

Star Rating

4.2
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2,645 Reviews

Review Breakdown

5 star
54%
4 star
24%
3 star
7%
2 star
5%
1 star
10%

Sentiment Criteria

Value for your money
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Quality of product or service
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Company trustworthiness
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Verified Customer

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Charles Wilson
July 19th, 2017 Reynoldsburg, OH

The main reason I chose Protect America was because it has a self-install option, and that was actually pretty straight forward. I'm a bit technical myself, so it must've been easier for me, however, everything was pretty simple, even for beginners. Plus, their customer support has been fantastic! I think they're one of those under rated companies. So far, I have absolutely zero complaints., and would definitely recommend them to anyone!

Protect America Logo

Reply from Protect America

Apr 28, 2019

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

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Bruce Carlson
July 19th, 2017 Port Wing, WI

I would say their equipment is above average. Besides, if something is defective, they replace it immediately.

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Reply from Protect America

Apr 28, 2019

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Verified Customer

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Florence McClain
July 19th, 2017 Tuscaloosa, AL

If I have to call them for anything, they offer a very good service. They listen to whatever my concerns are. Plus, it was almost flawless to install the system. You can do it yourself, and they walk you through it. It also works perfectly, and it's just a wonderful service.

Protect America Logo

Reply from Protect America

Apr 28, 2019

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

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Moses McLean
July 19th, 2017 Tuscumbia, AL

Their customer support has been very excellent. They've offered a positive experience.

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John Battagliola
July 19th, 2017 Indio, CA

When the alarm goes off, they've been pretty good with calling me on time. The system is not bad!

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Dave Paris
July 19th, 2017 Everett, WA

After doing a web search, I found that Protect America was the highest rated company, so I decided to go with them. Their equipment has been excellent, it was easy to install, and it's been a really good customer service.

Protect America Logo

Reply from Protect America

Apr 28, 2019

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Verified Customer

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Kirby Thompson
July 19th, 2017 Prattville, AL

Protect America's customer service has been very reliable, easy to get a hold of and very helpful. However, I do have to say that the box is a little complicated, and the sensors don't stick sometimes as good as they should.

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Lawrence Higbee
July 19th, 2017 Kansas City, MO

I chose Protect America because it's cheap, and so far, I can't think of anything off hand. It wasn't hard to set up the equipment; they mailed the kit to me, and I put like 4 sensors.

Protect America Logo

Reply from Protect America

Apr 28, 2019

Thank you for your feedback. If you have a chance, please reply via 'private response' with the full name & address associated with your account. Once we have this information, a team member will reach out to you to work through the above-mentioned issues. Thank you and we look forward to hearing back!

Verified Customer

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John Hess
July 19th, 2017 Wagoner, OK

The wait time is exceedingly long when we call them, but once you get in there, the technicians have been very helpful. Everything has been very good, and we like that the installation is simple. Plus, the system is wireless!

Protect America Logo

Reply from Protect America

Apr 28, 2019

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Verified Customer

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Doris Ehner
July 19th, 2017 Capistrano Beach, CA

Their system has been average, and I guess installing it was okay, but to be honest, we're looking for a different company. We haven't been happy with their customer support.

Protect America Logo

Reply from Protect America

Apr 28, 2019

Thank you for your feedback. If you have a chance, please reply via 'private response' with the full name & address associated with your account. Once we have this information, a team member will reach out to you to work through the above-mentioned issues. Thank you and we look forward to hearing back!

Verified Customer

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Anonymous
July 19th, 2017 Chanhassen, MN

Overall, the equipment is good, however, it sometimes goes offline. The online app, and the convenience of being able to control it from anywhere is a very positive thing. It would be nice to have a common interface with other home devices though. On top of that, it was simple to install, and their representatives were very helpful and courteous.

Protect America Logo

Reply from Protect America

Apr 28, 2019

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Verified Customer

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Martha Gudiel
July 19th, 2017 Redwood City, CA

Customer support has been great! Their response was absolutely great every time that I've had to use them, even if it's a false alarm. It was pretty simple to install as well, pretty seamless. Also, if I have an issue with the equipment, they just replace it, so that's been great!

Protect America Logo

Reply from Protect America

Apr 28, 2019

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Verified Customer

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Robert Jackson
July 19th, 2017 Dublin, TX

The equipment has worked really well, and it was easy to install. On top of that, their representatives have been great!

Protect America Logo

Reply from Protect America

Apr 28, 2019

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Verified Customer

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Cornell Lindsey
June 28th, 2017 Durham, NC

Protect America works. their customer service is excellent and their equipment is great. I chose them for their price.

Verified Customer

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Anonymous
June 28th, 2017 Lexington, KY

I heard about them from a friend. The explanation of the installation process was very very knowledgeable and helpful. With the customer support they've been good. I guess I've had a good experience overall, with a few bad ones; some monitors fell off the window, and some of our equipment is outdated. My wife says that one lady was very rude when they called when the alarm went off once, the alarm actually went off and the lady was actually rude. I do wish that for the price that we've been paying, we'd have more items available, too.

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Reynaldo Cabigting
June 28th, 2017 North Las Vegas, NV

Whenever I have a problem, it is very hard to connect with them, you will be waiting. There is no person that is on stand by for the problem, if ever you have a problem they will tell us that, they will let you know. I wait and they say somebody will call back. It's really is a good security system overall. I don't have any other problem. We're looking forward to being able to upgrade to a wireless system that doesn't require a cellphone, though.

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John Walker
June 28th, 2017 Virginia Beach, VA

Our main motivation for going with Protect America was the price, and they also had the wireless system. I installed it. There was no installation process; they just send you the kit and you need to install it. It's been reliable and it's good. It's grown old but it works, and customer support is okay.

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Jerry Williams
June 28th, 2017 Garner, NC

My husband chose Protect America, and he thought it was great. The installation was quick and easy, and the equipment itself is great. We've been lucky enough that we haven't needed to use a lot of customer support but if anything went wrong with the equipment, All I'd have to do is call. I've had wonderful results and I think it's a good company.

Verified Customer

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Steve Dunn
June 28th, 2017 Pleasant View, TN

I've been with Protect America since 1998 and they've been great. They walked me through the installation, the system works well, their warranty is for life, it's great.

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Peggy Rose
June 28th, 2017 Raven, VA

I'm very satisfied with Protect America. The system works pretty good, and their representatives are very helpful. I really don't remember how I purchased it, but I like it!

Verified Customer

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Leticia Brown
June 28th, 2017 Simms, TX

Customer support is always very helpful. The offer an excellent service! On top of that, installing the system was very simple. I'm very pleased with it.

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Sue Wheeler
June 28th, 2017 Hamlet, NC

It was very easy to set up, and anytime I have a problem with the system, they get it solved.

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Rebecca Austin
June 28th, 2017 Benton, AR

They've always been able to help me! I have an equipment go out because it was old, and they replaced it. When I first installed it, they walked me through the entire process. It's all been fine; I don't have any desire to change to another company.

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James Muth
June 28th, 2017 Lost City, WV

We're very satisfied with it. The installation process was good, and the equipment has been excellent. It's such a positive experience.

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Lois Gold
June 28th, 2017 Somerset, NJ

Their customer support has been fine, and I've been satisfied with their service so far. It serves its purpose, and everything is pretty easy, which is important to me.

Verified Customer

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Clara Renner
June 28th, 2017 Mt Vernon, KY

The installation process was easy; you do it yourself. Also, the equipment is great as well, and it works! When the alarm goes off, the Police comes over immediately.

Verified Customer

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Bettye Cross
June 28th, 2017 Albany, GA

I don't have any complaints. They've been very courteous and nice to me and they provide a good service. Plus, it wasn't difficult to install the system.

Verified Customer

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Gwyn Gunter
June 28th, 2017 Gadsden, AL

They've been great! We ordered the equipment and some family members installed it for us. Protect America has offered great customer support, and the system has worked pretty well. I've always had a good response with anything we need to know, and we're very pleased with the service.

Verified Customer

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Chenellealana Bruce
June 28th, 2017 Hyattsville, MD

Whenever I leave the country, I always call them to let them know I'm not going to be home. The representatives that answer the phone are always pleasant and understanding. Plus, it's an affordable service.

Verified Customer

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Yvonne Rietkerk
June 28th, 2017 Kalamazoo, MI

So far, it's been really good. The only issue I've had is with the motion detector. I've never had a problem with their customer support. They take care of everything right away, I just have to call. I find them very easy to work with, and I'm planning on sticking with them for a while.

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Farhang
June 28th, 2017 Vacaville, CA

I installed everything myself, and they just configured the sensor over the phone. Plus, their agents were great. I do have to say that the sensors don't work properly from time to time. I've had to ask them to send me a new one, but besides that, it's all been good.

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Rick Palmer
June 28th, 2017 Ariel, WA

The equipment has been very exceptional. It was very simple to install; it was a self-install system. The coverage they offer for the price we pay, is great! In fact, that's the main reason we purchased the system.

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Dennis Gholston
June 28th, 2017 Fayetteville, NC

There has been ups and downs, but the equipment has worked well. I can say my experience with their representatives has been pretty good as well.

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Kermit Hubbard
June 28th, 2017 Fayetteville, NC

Protect America is a good company. Their customer support is great. They make sure that, whatever problem you're having, gets taken care of, no matter how long it takes.

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Lesley Shockey
June 28th, 2017 Sandyville, WV

They have been very good, every time that I have called them to add more sensors, or to replace sensors that are going bad. I never received the canned smoke to test the smoke detectors though. Besides that, every time the alarm goes off, they call me, the Police, and 2 family members as well. They've been very good about that.

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Melissa Hill
June 28th, 2017 Zebulon, NC

It was easy to install, and it's worked out pretty well so far. It's definitely been a very positive experience.

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David Groves
June 28th, 2017 Huntington, WV

Everything has worked out just fine, however, I did have a problem. I accidentally set the alarm off, and they called me promptly, but I couldn't get a hold of customer service or something. It kept cycling back to the main switch board. It bothered me that I couldn't get a hold of somebody that could help me.

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Wes Cormack
June 28th, 2017 Eagle Springs, NC

I needed some sort of alarm security system, and after talking to the local detectives, one of them recommended Protect America. My experiences with them? I haven't had a problem! Every time the alarm activates, I receive a call. The response was good. Plus, the installation process went very well. Their prices and fees are also much lower than other companies out there. It's just outstanding! I'd recommend them to anybody!

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Debra Knox
June 28th, 2017 Atkinson, NH

Customer service has been very good. We've had to set up a couple of systems from scratch, so that takes a while, but they walked me through it over the phone. I guess what made me choose Protect America was that they have better equipment, and it's cheaper. I'm also much happier with the wireless system. This is definitely better than the old one.

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Victoria Livingood
June 28th, 2017 Millersburg, KY

It's very reliable, and affordable as well. Their customer support was always willing to help, anytime I had an issue or question. I installed the whole thing by myself, and some of it was actually easy to do, some of it was not.

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Clarissa Paul
June 28th, 2017 Burlington, NC

We called in for help on the installation, and they walked us through it. They also made sure that everything was attached properly. They're always available, and work diligently. I haven't had a problem with then; I just think it's a good company.

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Corey Proffitt
June 28th, 2017 Lexington, KY

Their system is wireless, and the fact that I could install it myself, is what made me choose Protect America. The customer support representatives have always been great; however, the equipment seems to have had some issues. They're better now.

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Anonymous
June 28th, 2017 Hampton, VA

I didn't have any trouble with the installation process. The things I really like about Protect America is that I haven't had any problems with the system, even though I've had it for years. Also, I can call anytime, and get the information I need. They stay on the line, and they make me feel comfortable because I'm not technologically savvy. I'm pretty much satisfied.

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Matthew Pyles
June 28th, 2017 Rock Springs, WY

It was easy to self-install, and it has a good price, so we like it! Plus, their agents have always been great! If we have technical issues, they stay on the phone until it's fixed. I think their box is a little obsolete, because we frequently have to upgrade the box. Otherwise, the equipment works pretty well.

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Vuthy Khong
June 28th, 2017 Bellflower, CA

They're good! They always call us back if we have any issues, and besides that, we haven't had any problems with them.

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Anonymous
June 28th, 2017 Brunswick, ME

The equipment is great! However, the hardest part is to install the system. Besides that, their customer support helped update my system, and my mother-in-law's system.

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Craig Cohen
June 28th, 2017 Corona, CA

It seems like they're always on the ball. Their customer service is pretty good. I've dealt with customer service in different companies, and they're pretty rotten.

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Darcie Holmstrom
June 28th, 2017 Madison, WI

Their representatives have been good, and the system was easy to install, but we think that the technology is a little old. There are other systems out there that are a bit cheaper.

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Fred Guttman
June 28th, 2017 Greensboro, NC

The price is what really made me choose Protect America. Although the system is good, just like anything else, certain parts break or need replacement. Their customer support is only fair, because I really need someone to come out here every now and then to fix something, and they don't offer that. I've asked for a technician to come out, but they want to charge me an outrageous amount of money. I'm not happy about that, but I'm not changing either.

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Mark Carpenter
June 28th, 2017 Junction City, AR

Installing their system was very simple, and the equipment itself is very dependable. If I call and have a question, their agents walk me through it.